Needed a last minute rental Budget was the only option. I booked it and then read the reviews so my…read moreexpectations were low. However when I arrived from the airport via the bus pick up which was smooth and quick walked right in, no wait. Had the car within 5 mins. Off I went and upon return pulled in, left the keys in the car and waited for the bus to take me back to the airport. It was seamless for me. I could have been lucky as I traveled in peak season but not peak hours. Only thing I could complain about was the car wasn't very clean on the outside. Windows had water spots all over and the car itself did too. Other than that no complaints.

The staff onsite are incredibly rude. I witnessed a family with four small kids (all under 10) who…read morehad been waiting for 2.5 hours for their vehicle get ignored, berated, and out right disrespected for expecting timely and competent service. The staff never answers the phone and your sent to the national or international call center. I needed to extend my rental which was at $54/day. They charged me more than double my current rate. They charged $123 for an additional day. Also the facility isn't maintained. The doors were literally falling off.

I had multiple checked bags that I was carrying, and immediately there was a customer service…read morerepresentative at the national car rental. She came running over and was very kind enough to help me push one of my checked bags and essentially upgraded me to any vehicle in the lot. And specifically, she put me in a very nice luxury BMW SUV and helped me move everything into the back of the SUV. Just overall great customer service and really appreciative of the help that I got considering a long day of travel and some unfortunate events that prevented the rest of my family from traveling with me. So this certainly brightened my day after arriving in Florida.

I arrived their "emerald aisle" as planned (and had reserved) late last night to find no cars, many…read moreangry customers, and one employee not sure what to do. This is the busy season, I get it. But that should be no excuse for such poor logistical planning. Terrible!

I found this in need for a rental car because my car was involved in a car crash…read more I am pleased to give this review mainly for Ketsia, the sales agent who attended me when i picked up the car. She is ver nice, and professional. Ps i love also Sixt marketing and look.

Rented car from these people , pick was quick and easy. Counter person was new but went relatively…read moreeasy and simple as I had already paid. Trouble was in return, guy didn't want to help and finally came over and started looking at car. Walked around it and told me I was responsible for a ding in door . I explained to him that I had a video of the car prior to renting and that that was there before I left, and I had a video to prove it. He explained they still may want you to pay, but just send them the video. This is a ridiculous procedure, if I didn't take video, someone would have been charged for the damage on this car, luckily, I covered my ass, but the next person may not. Very sad. Sixt needs to come up with a better plan on renting cars and not charging or threatening to charge innocent people of damage they didn't do.

Not a bad experience. I was a little afraid after reading some reviews. I was flying into West Palm…read morefor a wedding and needed to get a rental car for the weekend. Hertz here was as good an option as any others. The reason I went with Hertz is that I am a member of their rewards program so I had some points for a free rental day. Did all my reservations through the app. When I touched down and left the terminal it was easy to find the shuttle to the rental car facility. After exiting the shuttle I exited and saw my name on the board that I could choose any vehicle from the presents circle section. Not much variety. I chose the Buick because they had several, and the first one had some trash left inside. The second one was good to go. After picking it and loading my bad I check out at the exit gate. That's where showed my ID and received a cop of my rental agreement. Drop off went smoothly as well. Put in the drop off lane, they scanned the vehicle, then I was quickly on the shuttle to the airport.

Understaffed reservation not honored waiting time hours!! Stay away…read moreStaff unhelpful be prepared to spend hours waiting

Marcus was amazing & their prices are very agreeable for my wallet! You all are my go to Car Hire…read moreEstablishment! Keep up the Great Customer Service!

DO NOT rent here. They are being investigated for wire fraud and have stolen thousands from people…read moreby releasing security deposits then reversing them! If you have questioned whether you received your security deposit back and they show it was released and say it's your bank's issue. It's not - they release it and then reverse it in the 5 day window. It's wire fraud and a federal crime. Call the Attorney General in Tallahassee and report.

I don't understand how this place could have any bad reviews. I got 5 star treatment Renting cars…read morefrom this location 3 weeks in a row. Affordable rentals, knowledgeable customer service, they work with you any way necessary, and they're super nice. And to top it off, they're super fast, not like the classic rental companies where you wait and wait and wait. The line goes down like a New York bagel shop!!!

DO NOT RENT FROM FOX!!!!! If I could give zero stars, I would, in a heartbeat. My rental was…read morereserved and the agent who assisted me was extremely nice and helpful. It does seem; however, that he was also a liar. I was asked if I wished to return the car without filling the tank. Mark said I would pay only for the fuel which I had used and the price was $3.93 per gallon. When I returned the car, I checked the average fuel being used and it was 24.?? mpg. I drove a total of 62 miles total over 3 days. I received a bill which said $62.49 for fuel, but they charged my car $66.55, not even the lower outrageous amount. At 62 miles, using 24.x mpg, I used less than 4 gallons of fuel. Using the $3.93 I was quoted, my fuel bill should have been $10.16 Instead I was charged an additional $52.33 I called the customer service number and the agent who answered my first call could not speak or understand English well enough to even answer the questions, "How many gallons of fuel was I charged?" She kept saying is was 3 dollar and 93 vents which is the cost per gallon NOT how many gallons. She told me she could only refund 1/2 the full amount I was charged. She proceeded tyo hang up on me and the survey I was provided had all the answers entered a unrecognizable. I called back and this time I was informed there are no managers, hat would require waiting for a call back. I followed through with this agent who told me I was charged for a full tank, as is their policy and again, I could only be refunded 1/2 of the total amount. I requested the refund which was $33.68. I will now dispute the entire charge with my card company and provide proof of the miles driven so that they can get the rest of the monies I am owed. I will also review Fox poorly wherever I can and will also report them to the BBB. You should check your receipts and the actual contract to see if they tell you the truth about the fuel policy.

The greatest.... being an Emerald member saves you tons of time getting a vehicle…read more The good...you can pick whichever vehicle you want from their special emerald club lanes. The bad...they only have two employees working the rental desk next to a busy airport. Not a good thing. Other than that, I have no serious complaints. The folks were friendly, especially the lady who checks you out at the gate. This is my native home and compared to where I currently reside, I can say with certainty that efficiency is always on point. Unfortunately, folks in New Orleans are slothful just because.

Let me share my experience…read more My insurance company, GEICO, arranged a rental vehicle for me through Enterprise. However, Enterprise later demanded additional payment, claiming that I had been provided with a larger vehicle. That statement is completely false. Fortunately, cameras and records exist that can verify exactly what vehicle was provided. The facts speak for themselves. This situation raises an important question: if this happened to me, how many other customers may have faced similar charges or disputes? Consumers deserve transparency, honesty, and fair treatment. #GEICO #Enterprise #ConsumerRights #CustomerService #RentalCar #Insurance

**** AMAZING NEW OWNER**** I recently rented a car for a…read moreweek and had the pleasure of meeting Harvey, the new owner of Avis at 6901 Okeechobee Blvd, Ste #14, and his wife Jessica. They are such a wonderful couple who recently took over this Avis/Budget location, and I cannot speak highly enough about their professionalism and customer service. The cars were clean, new, and ready to go. Best of all, you avoid the extra airport fees you'd pay if renting at the airport. If you've been here in the past, give this location another shot--the old owner is gone, and the new owners are absolutely fantastic! Highly recommend.

I'd like the share my unsatisfactory experience with the Avis location at 6901 Okeechobee Ave, West…read morePalm Beach, FL location... I picked up the SUV and upon getting home realized that the gas level was at 50% when the paperwork said it was 100% full. My home is less than 5 miles from the location. I immediately called and spoke to a Cecilia, who promised to fix the paperwork at her end, and all would be taken care of. As an aside, the car was in terrible order upon my pickup. The windows and mirrors were so dirty that I had to clean every single window, inside and out. Also, the window washer fluid was so empty that not a drop would come out- a real danger when driving. I went to Walmart and with my own money purchased and added washing fluid. When I returned the car, I mentioned to a different agent than Cecilia he conversation we had had, and advised that the gas tank was over 50% as we had agreed. The agent seemed pre-occupied and uninterested, but didn't mention that there would be an issue. Two hours later, I received the "E-Invoice" which included a $86.04 charge for fuel!! I am furious at this point, so I return to the store the next day only to be told I need to speak to the owner at a phone number posted on the store glass. I called, and luckily, the owner was on his way to store. He promised to fix the issue, but has not- when contacted again, the owner of this location gave a story about his medical issues, etc. Total unprofessional behavior and response to a 20 + year customer. Don't rent here unless you enjoy getting ripped off! Also, same issue reported by others so it's likely no accident it keeps occurring...

This is the greatest place to rent a car from! If you are a small business super fan, like me, then…read moreyou should consider this car rental Company. Marco and his team are so kind and accommodating. I especially love that they are open seven days a week. They have an excellent selection of cars and if you fall in love with a car you rent, you might be able to buy it. The prices are reasonable and competitive for weekly rentals. The last time we rented a car, we were in a bit of a hurry. Marco took all of our information in advance. He had the paperwork all ready to go when we got there. All we had to do was sign, provide a credit card, and take off. It was a great experience. Thanks Marco!

Excellent customer service, late model cars,daily weekly and monthly pricing available. Feels like…read morea small family business, which it is. I'd give six stars if I could.

Angel, the manager at this location, truly cares about the experience her clients have with this…read morelocation. She wants to know if there is anything that could be done to improve the cars and experience. She truly listens to your response and immediately makes sure cars get to the shop for things like low washer fluid and weak wipers. The car was perfectly clean and available when I needed it. I appreciate this Alamo and will continue to use them in the future.

When I arrived, the Alamo office was closed- a sign redirects you to the Enterprise office. I was…read morevery surprised to walk into a tiny office with 1 person behinda desk and 3 chairs across from it. After looking up my info, the agent informed me that because I had booked third party (Costco Travel) in less than 24 hours, they had no car rentals left and were sold out. From all of their companies (Alamo, Enterprise and another one). She then told me that she had already told many many people this for hours. As I sat down and tried to figure out a plan, thinking that I had accidentally tried to rent a car on some major unknown holiday mid week, another person came in to pickup their car rental- with their young child- and the agent proceeded to say the same thing, and then walk out of the office and leave us there. The other person was very upset- like me, she had been dropped off by a Lyft. The things is- there was no holiday, and it's not even season. Budget is next door to this place, a 2 minute walk across the parking lot. Having rented on Belvedere before, I knew this, but if you didn't know this, the situation could be very stressful. I booked a car on my phone while I walked over. I know the Budget office well- it is very large! I can't imagine having to turn people away for hours and deal with their anger and frustration, so I can't judge, and it might be against company policy to point out the not-sold-out car rental next door, but it would have helped all involved to mention the proximity of Budget. Note to self: this office is tiny! Stick to the larger one next door!