14 people in line at the pharmacy. One tech and one pharmacist. Drive-thru was unmanned until…read moresomeone had to tell the pharmacist to lend a hand. No sense of urgency. This Walgreens is one of the worst when it comes to getting people attended and out the door. Pharmacist didn't seem to care.

How do give a 0..... worst pharmacy ever! Over 5 hours and still waiting for a medication. Bad…read moreattitude when asked how much longer! Forced to come here due to insurance!

Road trips have enough surprises, I don't need my bathroom stop to be one of them. That's why…read morewhenever I see Love's travel stops, I'm pulling in. I couldn't even tell you whether the gas is the cheapest because that's honestly not always why I stop. I know they're going to be open, I know the employees are going to be friendly, and I know, without fail, the bathrooms are going to be clean. Not "pretty clean." Not "clean for a truck stop." The cleanest bathrooms of any travel stop, period. On this particular visit, the gas pumps were closed for construction, so if you're planning to fuel up, just be aware of that. I wasn't there for gas anyway, I stopped to use the restroom and was going to grab something afterward, only to realize I'd left my money behind. The gentleman working didn't make it awkward for even a second. He simply smiled, wished me safe travels, and told me to have a good evening. That's exactly why I keep choosing Love's. Spotless bathrooms, genuinely kind employees, and a level of consistency that's hard to find when you're on the road. Five stars every time.

Pulled into Love's Travel Stop in Gila Bend somewhere between "I need gas" and "I need to get out…read moreof this car for five minutes before I lose my mind," and this place hit perfectly. First impression, it's big. Wide open, easy to maneuver, no weird angles or tight turns. After hours on the road, that alone feels like a luxury. You don't have to think. You just pull in, find a pump, and breathe for a second. Inside is where it really stands out. It's clean. Not "someone wiped this down an hour ago" clean, but consistently maintained. Floors aren't sticky, shelves aren't wrecked, and everything feels like it's been looked after instead of just survived. Grabbed a coffee and something quick to eat, and it actually felt like there were options. Not just sad gas station food sitting under heat lamps. You can tell they expect people to stop here, not just pass through. Staff had that steady, road-tested energy. Friendly without overdoing it. Quick, efficient, a couple casual words exchanged, and you're on your way. Exactly what you want in a place like this. Bathrooms were the clincher. Clean, stocked, no hesitation walking in. If you've done enough highway driving, you know that's half the battle right there. This is one of those stops that resets you a bit. You walk out a little less tired, a little less annoyed at the road. Five stars. No question. If I'm coming through Gila Bend again, I'm not even considering anywhere else.

Arrived to pick up a prescription and it's an hour and a half past open time. The screens are drawn…read moredown why the staff is moving around behind them. No communication to anyone in the building line. Super unprofessional. Canceled my prescription and went to Walgreens across the street. The bare minimum is communicating, if you're running behind, need people's patience, whatever the case may be. But leaving the screens drawn down so you don't have to talk to the 8 people in line is ridiculous

This CVS location is, by far, the worst CVS location I've encountered. It always seems to be chaos…read moreand mayhem in the pharmacy. There's one small fella who seems to be hyper. He runs around and shoots and for sure broadcasts confidential patient information like drug names. Most unprofessional. I've switched to the pharmacy at Basha's. The hours aren't as convenient but they're calm and more professional.

So sad this location has become so trashy. When it first opened a few years back, it was really…read morenice. Though they do carry a wide selection of items, it's dirty, broken counters, trash on floor, nothing wiped for hours by the way stuff was petrified to the counter, and filthy restroom. No toilet paper, dirt and graffiti on walls and floor. I guess Circle K figures it's a stop that folks will make since there isn't much else to choose from in this town. Clean it up guys!!!! Seriously gross

The Loves near by had most of the pumps out of service and so we hit Circle K. Last night must have…read morebeen busy because the coolers were in disarray for Coke, Sprite, and normally I like a liter of Aquafina but my eyes saw lots of energy drinks... and only generic water, so a Red Bull I bought. After I left the, zero calorie one I wanted wasn't what a grabbed. Darn it. I should have held fast to water. The store was clean and spacious with two self checkout stations. The cashier was helping a customer, so quickly I moved to self checkout and was on my way. Upon leaving the customers were parking and entering, so good timing for me.

I'm really sad that the CVS that I've always loved, has gone down with the customer service…read moreespecially in the pharmacy. The pharmacy assistant, she is just a negative touch to the once great CVS. We are very disappointed .

Pharmacy staff is unprofessional, unpleasant, dismissive and disrespectful. As someone extremely…read moresensitive about pills -- I haven't even taken Tylenol in years -- starting RX treatment for the first time in my adult life is a big deal. Naturally, I have questions about what I'm putting in my body and how it might affect me. The impatient pharmacist wouldn't even gave me his full attention. He and the staff made it clear that my questions and concerns were an inconvenience. That's unacceptable in any healthcare setting. Patients are already dealing with pain, stress, and serious concerns which lead us to take these medications in the first place-- our concerns shouldn't be met with dismissiveness and attitude when trying to understand our treatment. Taking 5 minutes to explain something with patience and respect should be basic standard. It's concerning that it isn't here. Thank God I live in California and don't have to deal with this sour, childish, immature, unprofessional bs again. When a family member mentioned possibly switching to this pharmacy, I told them not to bother -- there are far better options where communication, human care and decency are a given. Pharmacy get your act together. Healthcare?! More like CARELESS. Fix your nasty attitude. Customers do not need more stress ON TOP of their ALREADY STRESSFUL SITUATIONS. YOU THINK WE WANT TO TAKING THESE STUPID PILLS!? ITS NOT FUN AND OUR SITUATIONS ARE NOT PLEASANT. YOU THINK WE WANT TO INCONVENIENCE OUR DAY TO PICK UP OUR MEDS?? ITS NOT A MF FIELD TRIP OKAY. You're adults. Grow up. Act like it. Get your act together. Take your job seriously in EVERY aspect. My God, remember why you chose this profession in the first place . It's not too much to ask. If AI becomes a reliable way to manage prescriptions and questions, I'll gladly take that route. At least I'd be treated with consistency and respect. I get better customer service at Burger King for God sakes. What a joke.

The pharmacy here was amazing. The staff were very helpful to me. I had a coupon for a…read moreprescription that was very expensive, but it was for a specific amount of meds. They went above and beyond to make the amount match the coupon so I would not have to pay hundreds out the door. And several staff worked on it together with a positive attitude and true care. They did an excellent job!

Cashier staff mocked and laughed at my parents trying to figure out how to use uber pay app for an…read moreorder while they just stood there with no help classy hiring cvs .....

By far the worst Pharmacy. The staff does not know how to communicate. I pull up go through the…read moreinitial process, hand my pharmacy card, the lady hands it back then walks away. Then 6 minutes later another lady comes up and asks if I been helped. Ahhh I hope so? She said "oh" then walks away. 3 minutes later she comes back and says it'll be 10 minutes come back. Ok... then I ask if my pharmacy card was put on the transaction, she looks at it all confused and said "so it'll be $20" I told her last time I didn't pay anything so I'm asking again, was this card added? She looked at it all confused again and said ya. I hand her my card and she hands it back. Then basically mumbled to sign. I said lady do you know how to communicate? Poor team. Hope they genuinely learn we are all humans and communicating is so easy and makes everyone's lives better.

This is the worst CVS. I go in and get harassed for money from other patrons. I have my…read moreprescriptions delivered and they sent the wrong one! They sent me blood pressure medicine! So dangerous! I had to go to emergent care. The doctor there insisted I file a complaint. I sent the store manager a letter. It's been two weeks without a reply. They aren't even talking it seriously!

helpful, kind, knowledgable pharmacy techs! thanks for helping to take care of our family!read more

A LITTLE CREEPY... I was surprised this CVS was so quiet given it's in a busy part of DT Phoenix…read moreinside cityscape. I walked in with my parents and it was dead silent. Items were easy to find but I got weird vibes inside the store. Staff seemed on edge, I think they have unsavory clientele because they seemed very guarded with me. I came in to buy toothpaste ya'll, come on now... An entire entrance to the store is cornered off and many registers are not in use, this gave me even more of an eerie vibe. I'd like to see what this place is like during the day, at night it seems like a no-go. As for the good, this CVS has an amazing inventory of souvenirs, shirts, and drinks (both alcoholic and non-alcoholic. The location is clean and tidy, I was able to locate my items fairly quickly. Additionally, this location is pretty sizable. I had a lot of space to walk around and explore.

Doug the pharmacist is absolutely delightful. He's very caring and thorough. The team is always so…read morenice and quick and I can tell he leads a great team. He somehow makes a big box pharmacy feel like a small hometown one by simply being sincere. Thanks, Doug!!

This is where negative stars should be used! Worst customer service around, there attitudes and…read morelack of having prescriptions ready is mind baffling! Everyone should be fired and this pharmacy should be closed permanently!! Save your time and energy and get your scripts filled else where!!

FRIENDLY PATRONS & EASYGOING... everyone had a laidback vibe. I generally don't comment too much on…read morepatrons/customers within a pharmacy but these folks were super helpful and knowledgeable. We had trouble finding the entrance to this CVS and some woman on her walker jumped right in to direct us in a kind way! I got a nice vibe immediately. Staff were professional and on good terms with local customers. Some even stopped the line for a quick chat. The wait time was unfortunately affected, but at least there was quality service. I came in for a few Preparation H items and some postcards for friends. I found everything fairly quickly as the store was well-organized.

These people are hopeless. Their incompetence is exceeded only by their stupidity and rudeness…read more Aside from my specific comments below, it's worth noting that the mounds of garbage and excrement that the homeless population who live there have contributed to this store make this location truly memorable, but not in a good way. Yesterday, I called their automated service to confirm my prescription was ready, which the AI voice confirmed. But alas, when I went there, it was not ready at all. After a half-baked explanation, the pharmacist/clerk informed me that if I didn't mind wasting a full hour waiting around, they could manage to fill it. I demurred, and said I would come by today, which I did. The CVS website said this store was OPEN, so this time i walked over there to pick it up. I got in line to wait, and after a bit of waiting I was informed that they were closing for lunch. (There is a tiny notation on the website under the prominent word "OPEN" saying they closed for lunch like this ... nice job, CVS). It didn't matter that I was already waiting in line, and no matter that it was my second try. Even the US post office doesn't get away with that kind of terrible service -- and they're a monopoly -- but CVS does. These people clearly hate their customers.