I seldom give a one star rating to a business but unfortunately this go around one star is all I can recommend. First when a business advertises a full sized car we felt it would be something larger than a Toyota Cambry. When we ask for a larger vehicle which we would pay for any additional price the manager who was standing next to our representative just ignored our request. OK Cambry had to do. Next when my sister said the one driver would be her husband they wanted us to pay an additional $15 per day to have him drive since he wasn't the one on the internet reservation. So my sister ended up having to drive. The problem I have if something is not available such as another car to fit our needs or it's against a company policy to prevent the name be with another driver OK, but show some customer service not just act you care less how we feel. After this experience I will never used Dollar Rent a Car again. read more

Dollar Thrifty Automotive Group - Manager ignoring us when we were asking for help. - Car Rental Near Me - Vancouver, British Columbia

It was end of the month and I didn't have a lot of options for moving truck rentals. I normally use U-Haul but they were all booked up. Thrifty was the best priced amongst all the price-gougers out there. (Screw you Budget!) I needed a truck but needed it off-hours. I gave them a bonus star for being so accommodating. I really did appreciate it. The truck itself was kind of lousy. The steering wheel was pretty mushy and the back was very dirty. It wouldn't hurt you guys to sweep it out after each rental. It's like the previous renter used it to haul soil or something. I especially did not like the lift-gate. It was difficult to use and did not level off the way it's supposed to. I liked their accommodating nature, I did not like the vehicle. I think they would be ok to rent a regular car. I would only use them again if I needed this level of flexibility. read more

First time to rent with these guys. Walked in at end of May, almost two months before my rental date, to ask them to offer the same price as the downtown branch for a 2-week minivan rental. They gave me a better price than anywhere I could find. They accepted and I thought great! I thought it was strange that they didn't need my credit card at time of reservation, as usually everywhere needs it. Months later and three weeks before the pickup date, they called me to cancel my reservation and offered no alternatives. Their excuse was that the minivan model I would be renting (previous was told they use Toyota Sienna and Dodge Grand Caravan) was on manufacturer recall, and so they were cancelling my reservation and were sorry. I asked if they could book me somewhere else or had any affiliation with other agencies, but they would not assist me. Now, in high season close to my rental date, everywhere else is offering double the rate I had or more. I have six people coming in from the other side of the world looking forward to an inexpensive sightseeing road trip, and Dollar Thrifty really left me in the lurch. read more

picked up car at Vancouver airport. They offered me an upgrade. I said ok. Later I noticed on our credit card statement we were charged $119 more than quoted because of this upgrade! We thought it was a courtesy because they had run out of mid-sized SUVs or something. Trying to call their customer service is a nightmare. I got transferred 4 times before speaking to the final person who offered me $75! read more

Be very careful dealing with this company - get writing and signature from the rental agents for everything. Don't believe what they tell you verbally. I picked a car from downtown Vancouver, where the agent wrote down "3/4" under the word "Fuel", and informed me that I just need to fill the tank to 3/4 when I returned the car at the airport. When I returned the car at Vancouver airport, the agent there inspected everything and then told me "Everything is fine" and that they would send me a receipt in the email without printing a receipt at the spot. But I have never got the receipt. A couple days later I noticed my card card was charged $50CAD more than the contract. I called their support and the lady said she couldn't tell why it was more. I had to ask her to read through the list of charges to know that there was an additional charge for $50CAD gas. I explained the situation to her and she asked me to send her the original agreement. After receiving the original agreement, she now said that the writing on the agreement did not have the agent's initials. It seems to me Dollar Rental Car is trying to charge people extra without them noticing. If you catch them in the act, they will find excuse to make you prove that they cheated you. read more

We rented a vehicle from them last week. Got an incredible deal as one of us was a travel agent and got the special travel agent deal. As we were leaving the agent informed us the as we had been charged the weekly rate we could return it after a week although there would be some additional charges. He checked his computer and determined that for an extra 2 days we would only have to pay an additional $12.00. What a deal. We took it. Unfortunately when we returned the vehicle they tried to charge us an extra $92 and would not honor the quoted price. After much arguing we did at least get it down $60 but not the amount that was originally quoted. Needless to say we won't be rented from here again. Warning get everything in writing when dealing with this company. read more

We rented a minivan in Vancouver from Ace rent a Car through an online deal from renta car.com. We didn't know it know it , but Ace went out of business in Vancouver before we got there. Apparently, they pawned off their contracts to various car rentals in the area. Turns out, this location does not have vans. They honored the price we were quoted and sent us off in a 6 passenger crew cab truck! It ended up being perfect for us. Thank you Dollar! read more

No zero rating? They deserved that. Don't rental from this company. They are greedy to get last penny from you pocket. Rental a mini van in Aug 2014. At return, they claimed there is a damage on the windshield. It is a scratch less than quarter inch, barely can be seen. And they sent me a bill for $300 plus for repair, on top of more than $100 daily rate they charged me for rental. Vancouver is a beautify city for vacation, but Dollar Thrify Automotive Group ruined it all. read more

I called after hours because my car broke down and I needed a vehicle for the weekend. Luckily a gentleman picked up and gave me the best service ever! He not only gave me such a great rate but also delivered the car to my home! Excellent service and very punctual! read more