I seldom give a one star rating to a business but unfortunately this go around one star is all I…read morecan recommend. First when a business advertises a full sized car we felt it would be something larger than a Toyota Cambry. When we ask for a larger vehicle which we would pay for any additional price the manager who was standing next to our representative just ignored our request. OK Cambry had to do. Next when my sister said the one driver would be her husband they wanted us to pay an additional $15 per day to have him drive since he wasn't the one on the internet reservation. So my sister ended up having to drive. The problem I have if something is not available such as another car to fit our needs or it's against a company policy to prevent the name be with another driver OK, but show some customer service not just act you care less how we feel. After this experience I will never used Dollar Rent a Car again.

It was end of the month and I didn't have a lot of options for moving truck rentals…read more I normally use U-Haul but they were all booked up. Thrifty was the best priced amongst all the price-gougers out there. (Screw you Budget!) I needed a truck but needed it off-hours. I gave them a bonus star for being so accommodating. I really did appreciate it. The truck itself was kind of lousy. The steering wheel was pretty mushy and the back was very dirty. It wouldn't hurt you guys to sweep it out after each rental. It's like the previous renter used it to haul soil or something. I especially did not like the lift-gate. It was difficult to use and did not level off the way it's supposed to. I liked their accommodating nature, I did not like the vehicle. I think they would be ok to rent a regular car. I would only use them again if I needed this level of flexibility.

THIS PLACS IS THE WORST! Like the other reviews, this car rental company is RIDICULOUS! USELESS AND…read moreNOT HELPFUL AT ALL. DOESN'T HELP THEIR CUSTOMERS TO THE FULL EXTENT. Picking up the car: I was staying in Vancouver and wanted to rent a car for a day. This company doesn't accept any international insurance coverage, so you MUST buy THEIR Canadian insurance which only it's a WAIVER. Although the price isn't much, most other places accepts international insurance. The lady that was helping me was pushing me to proceed and was being rude instead of being patient when I started debating about choosing this company. She said if I don't proceed then there's no time to help me since there's going to be a lot of people coming. Makes sense however, I got there before they were even opened and no one was there besides me. After debating and trying to find another rental company, I didn't want to waste any more time. I had a family member who needed assistant and going with another company would take a lot longer and we wouldn't b able to walk/travel to another location with so much luggage with us. Plus, it's only a one day rental. I gave in and just proceed with every thing. Now it's a guy who's helping me with the process, and he knows (and mentioned) my reservation is dropping it off AT THE AIRPORT (it even cost an extra $75 for dropping it off there). He showed me the numbers I would call in case of accidents or road assistants needed and that was it. Drop off: On the day of dropping the car off, I tried to drop it off at the airport. Found out the drop off location is NOT AT OR IN Vancouver airport. It's OUTSIDE of the airport. What made it more an inconvenience for me was that the process to the gate for international requires a longer process. I would of missed my flight if I didn't go to the airport 3 1/2 hours early for my flight. The guy didn't even have the audacity to tell me my car will need to be dropped off at a location outside of the airport, and that they will have a shuttle to take me to the airport. In addition, they didn't even provide me an address of where to drop off the car or the hours of operations. I found out all these information through the airport commercial renters NOT from their company employees! The man at the airport renters didn't have the address for me, but they told me to google "discount" on my phone, and it should pull up a car rental place outside the airport. That should of been an important information to let their customers know. But they don't care cause they don't have to deal with it. DO NOT RENT FROM THIS PLACE. On a side note: After I was finished with all the paper work for getting a car and was waiting for my car arrived, another customer was also having issues. The customer was having issues just checking in. The employees said they didn't even have any reservations for them. The customer mention that they made their reservation online through THEIR company website too! I also overheard that they had a confirmation number and there was a charge on their account. But of course they weren't any help because "they don't have any reservations" for them. And it seems like they're aware of a SCAM issue going around because the customer mentioned their account was charged. And the employee (the lady that was helping me first) responded to the customer that they've heard about it and mention what information the scam asked from the customer and laughed. They don't sympathize or realize that the customer would have to deal with more inconvenient things now since their account is charged with fraud. How can customers trust their website and company for legitimacy if their information is not protected! By then I already knew I would never rent from this company or go here again. Other tips: this location's hours are different than the drop off location near the airport. Drop off overview: the drop off process was fast and the employees at the drop off location (outside airport) were nice. Just the location at the Marriott hotel is ridiculous and not helpful at all.

I fully recommend this location. I rent cars on a regular basis for business and personal use…read more.. and when I do, I'll admit, I'm not looking for customer care or 'frills' -- I just want it to be quick and easy! However, I had an extraordinary experience at this location where the staff went ABOVE AND BEYOND what was needed (and what I've ever experienced (truly)). In this case, the staff member creatively found a solution to our rental predicament, she scrambled to clean/prepare a car for me, and chose to do all of this after closing hours, in order to accommodate my needs. I could not believe what was happening and am still blown away. (I was shocked to find out later that this staff member is a manager). Without reservation, I recommend these folks.

Possibly the worst uhaul services ever! They bombard you with phone calls on the day of payment,…read morebut decide to put you on hold for an hour & add a $15 fee without notice. 0 stars.

I'm very disappointed with my recent experience using U-Haul Storage. I moved out of my storage…read moreunit before the start of the next billing cycle and followed all necessary procedures, and removing my belongings on time. Despite this, I was still charged for a full additional month of storage. I submitted a refund request and provided clear documentation showing the date I vacated the unit. However, my request has been completely ignored. No follow-up, no resolution--just silence. This kind of billing practice feels dishonest, especially when it's backed by poor customer service and a lack of accountability. I chose U-Haul because of their reputation. If you're considering this U-Haul Storage (Marine Drive)), be warned: they may charge you for services you didn't use and then refuse to make it right.

shelley, Ray, Shawn, and Cole packing team…read morexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

These guys were just great. We had a stressful and difficult move…read moreand Sweenie Moving made our moving experience silky smooth. Highly recomended!

This place is TRASH. Garbage dumpster fire bad. I recently rented a car here and just got hustled…read moreso bad out of my money. Customer service is awful and Domestic U.S. Budget cant/wont help you because this branch is a "franchise" and on a different system. All shenanigans. I felt it was so bad i had to write a review and that is where the past came and smacked me in the face... i wrote a similar review on this location 4 years ago and forgot. So you know what... shame on me this time around. But honestly, avoid this place. Pay the extra money and go with ANY other rental car agency. Try to find a desperate person at the airport and see if you can hitchhike. ANYTHING is better than this. You've been warned!

Didn't have a reservation and just showed up at the terminal. Got quoted a rather high price and I…read moretold the representative I think I will reserve on line instead. He told me he would match anything I could find on line and he did. I was out of there fast with a good deal. I refused extra insurance as I had my own which was no problem. The vehicle was flawless and performed well. Return was fast and painless with no surprises. I would recommend budget at vancouver airport and I will use them next time as well.

I'd like to report several incidents of super service at this Penske location for their service and…read moreRental departments. The service department was quick to diagnose the issue on my truck and give an estimate on repair time which would have been pretty good turnover except for my diminishing hours of service. Then the rental department was quick to assign me a rental so I could continue on my route and get back across the border before running out of hours for the day. All the staff I encountered were top-notch and courteous and very helpful. Turning back in the rental the next day was also a very quick process and I was on my way in record time.

At Penske location I rented 16' moving truck. Amber professionalism ensuring I received proper…read moretruck in a timely manner both Amber and Joy are truly exceptional!

Seamless transaction, very helpful staff and great prices. Worth checking out.read more

Forced me to call my auto insurance company regarding, "commercial truck coverage for a truck with…read more6 wheels weighing 10,500 pounds." I chose not to rent based on this policy. Further investigation with my company showed that I would have been covered for a, "rental truck up to 12,000 pounds." An insurance company can't give you coverage for a commercial vehicle on your personal policy. In this case you are renting a truck and not using it for a commercial purpose. This is obviously a scam to get you to buy their coverage for 25$. I would suggest taking your business to U-haul on King St. never a problem.

This business gets 3 stars because even though the staff there is super nice and polite there are a…read morecouple of serious drawbacks you need to be aware of. What the company does not tell you on their website is that if you decline their insurance coverage, which they sell for an additional $25, is that you will be required to call your insurance company and have them confirm that your auto insurance policy covers commercial rental trucks. The other thing is that if you drive your car there with the intention of leaving it parked while you're renting a truck, note that they do not allow you to park your vehicle there. If you're fortunate as I was, right next door is a business that had Parking available and they allowed me to park my car there for the two hours that I was gone.

David provided us with us with excellent service. He was available and responsive. The car we…read morerented was exactly a style of car we asked for. He was very helpful and accommodating. I would definitely rent from Delta car rental again. He also provided us with references for good restaurants and services in the area.