What happened to my favorite manager? (I now know, as I encountered him at Ross on River Road, but…read morehe was too busy to talk to, so I was left wondering why he changed stores and why the corporate powers at Kohl's did not fight to keep him? He was all about the customers and making everyone's shopping experience wonderful. When things got too busy for cashiers to handle, he would always jump on a register or help fold clothes and put them in a bag, engaging with his staff and his shoppers in a friendly and jovial way.) I will not mention his name (as, honestly, I can't remember it), but I do remember the many times over the years when he made my shopping experience incredible. He would add a small percentage off my purchase price when I was spending hundreds and there were no advertised deals in the works. He recognized me and always stopped to say hello or to tell me how good it was to see me. So, as everyone who knows me knows, last year I was having a problem with my 90-year-old mother walking away from my house whenever I was preoccupied. She would leave her phone at home, so there was no way I could locate her. And, my mom's attention span was quickly fading. She intended to do something, but found herself wandering off somewhere else or simply getting lost. There were times when I would have to deny her another Dr. Pepper because her kidney doctor recommended she cut it from her diet completely until her levels were up. I would give her Arrowhead water and she would complain and start spitting it out like IT was poison, then she would grab a few dollars and head off to the gas station up the street when I wasn't looking. But sometimes she lost her way, and it often took police officers to help me find her. On the day the Kohl's manager phoned me, my mom was lost again. The police had already visited the house of the kind lady who had offered her companionship when she passed by there on her way to and from Wal-Mart on a hot summer day. No one at the barber shop had seen her cross Telegraph Street, and she did not go to the library or stop for a visit at her dog's groomers. I was frantic long before I received the call. As we now live in the day and age of AI and cellphones, storing numbers in our heads is a practice long disused and forgotten. I had intended to put a tracking device in my mom's shoes, but I had not done it yet. What if she had fallen in a ditch? What if she had collapsed somewhere from heat exhaustion? All sorts of bad scenarios ran through my mind. The Kohl's manager said he recognized my mother as my frequent companion and shopping buddy. He had approached her as she seemed exhausted and confused. He took her to the back of the store and sat her in a comfy chair, and he brought her a bottle of water. She tried to give him the $20 she was carrying, but he refused to take it and told her to put it in her pocket until she found something she wanted to buy. Then he asked her where I was. She said she didn't know. He asked if she would tell him my name so I could come get her, but my phone number is unlisted. Then, he figured out an ingenious way to reconnect us. He typed my name into the Kohl's membership database and poof -- there I was! He was so incredibly nice, and he explained that he and his wife had been going through similar problems with some of their aged loved ones. So, whenever he saw us shopping together after that, he would approach my mom and make her feel important and comfortable. There is no better customer relations than that! So, needless to say, I have been disappointed to not see my favorite manager in Kohl's for a while, and it seems like many of the staff have been replaced by a class of teenagers expecting a good grade just for showing up. When I asked about a special wallet I typically purchase there, I was told where the wallets were located. I said that I knew where they were, but I was wondering when they might expect their next shipment (as I had purchased the purse and was waiting for the matching wallet to use it). "Well, that's what we've got," I was curtly told. I could go on and on about the unfriendly and clueless employees that work there now. I used to shop there a lot, but now I only go in when I need something specifically that I can't find elsewhere. Upon leaving Kohl's on my last visit, I had to realign my senses when I came to the new checkout lanes, as I thought I had been transported over to T.J. Maxx. They also seemed to have kidnapped their unfriendly staff.

I am not happy with how Kohl's operates. The company offers Kohls cash if you spend $50+. You buy…read moresomething with the Kohl's cash and maybe you change your mind on your initial purchase. Guess what? They penalize you by taking the money from your initial purchase amount. If the customer is planning on still buying the same amount of the initial purchase amount, but changes their mind on what they actually want, they shouldn't have their money taken away.

I hate the new location because the parking lot is crowded and usually busy…read more Two employees helped me with my purchases. Neither mentioned I had over $20 in customer rewards that I could have used. They weren't in the front of the store when I needed their help.

Last Christmas I purchased a nativity snow globe for $50. It was beautiful and I used it for about…read moretwo weeks. It was very carefully packed in the original packaging and stored until this Christmas season. When I opened it, the liquid had leaked all over it. When I contacted Deseret Book about returning or replacing it, I was told that because I had used it and it had been a year (Christmas only comes once a year) that they would not do anything to remedy the situation. I would never have paid $50 for a decoration with a two week life span. They should put up a disclosure for like items that they are only good for one season. Be very careful when shopping with DB. Very poor value and disgraceful customer service.

Very friendly very clean store is very big and amazing. Had a bit a variety of food chothing home…read moregoods and lots of summer items. Nice out door furniture.

The store is shabby and sometimes smells bad. Mesquite…read moreneeds a decent store to shop at. I won't buy shop at Walmart for anything.

Poor customer service. I'm a Perks member and was in line to pay for my selections, the customers…read morein front of me chose to not use the large plastic bag that the cashier originally bagged their selections in and purchased store bags instead. The customer asked the cashier if she was just going to throw the plastic bag away and she told them "No, I'll just use it for her stuff" pointing at me, as they all laughed. That was very rude and I thought of just leaving my shopping there so that "b****" can restock all my unpurchased items but I had spent an hour at the store already. I should have followed my first instinct. She was not worth getting angry over a poor attempt to make friends with strangers. Won't be returning to this store.

This store is smaller and less organized than others, but has the same great deals…read more We bought towels, accent pillows, and bedding for a new home. They have lamps, decorations, small furniture, throws, snacks, seasonal items, etc. They close right at 7:00--wouldn't let my husband in at 7:01 to help me. Haha.

The store just had their grand opening in June 2026 and the staff is obviously new to this…read more Nonetheless majority of the staff is overall friendly and actively seek to assist people. There is issues with the general manager but everyone else have been great. It's a beautiful store and I can tell staff put in a lot of effort into keeping the store front neat, clean and easy to find things. BAM as a store overall in my opinion is honestly VASTLY better than Barns and noble. The membership card is without a doubt better, costs way less and gets you more. The selection is also great, primarily manga is the largest selection I've seen in a normal bookstore. Excited to continue to shop with the company from here on out now that I've been introduced.

Books-a-million in St George is beautiful! I've never been to a more nicely organized and well…read morestocked book store. We usually come thru St George 3-4 times a year and it's nice to see something fun and new. We specifically went for the Manga section, which is vast compared to other book shops. They have everything! If you are a manga fan you should absolutely check it out. Beyond the Manga section we were pleased to find lots of other fun things! The kids section is fun and very well stocked. They have lots of books with special bindings and fun box sets. This would be a great place to find a present for a book lover for sure. They also have a massive selection of Loungefly bags. I love those and spent a while just looking in wonder at all of those. We will absolutely be back!

I really wanted to give this store more kudos. It had a good variety of items. The employees were…read morevery friendly and had just the right amount of engagement. My biggest issue - there was a big sign that talked about specials for their loyal clients. However, at checkout I was told that the loyalty program wasn't working at the time. A little disappointing. I was told I could use my receipt and enter it myself.

I alway like shopping here because the items are quality, the prices are great and the people are…read morealways knowledgeable and helpful.

A long time reputation and valued business. Love the people and products. Love all their locations.read more

Arrived 5:55pm, 5 minutes before closing and they asked no questions or no complaints while I was…read moreshopping. Really grateful. Nice, clean and peaceful space. Liked the items and really appreciate the gesture. Prices are really good

Excellent selection good service and value Less overhead lower price. Free delivery and they have…read moretheir own delivery truck not the ones that leave trash all over the neighborhood.

During Labor Day I was able to return to The Mattress Store and buy my 4th mattress from them…read more Walking into the showroom there were rows of selections. The showroom was clean and organized. There were also frames, sheets, pillows, night stands, lamps, and many other items. I was warmly greeted by an employee (I forgot his name). The employee assessed my needs and showed me selections in my price range. I was given space and time to try out the mattresses and found one I absolutely LOVE. I have been sleeping on it for 3 nights now and I am so glad I have my new mattress. My nights have changed for the better!