What happened to my favorite manager? (I now know, as I encountered him at Ross on River Road, but he was too busy to talk to, so I was left wondering why he changed stores and why the corporate powers at Kohl's did not fight to keep him? He was all about the customers and making everyone's shopping experience wonderful. When things got too busy for cashiers to handle, he would always jump on a register or help fold clothes and put them in a bag, engaging with his staff and his shoppers in a friendly and jovial way.) I will not mention his name (as, honestly, I can't remember it), but I do remember the many times over the years when he made my shopping experience incredible. He would add a small percentage off my purchase price when I was spending hundreds and there were no advertised deals in the works. He recognized me and always stopped to say hello or to tell me how good it was to see me. So, as everyone who knows me knows, last year I was having a problem with my 90-year-old mother walking away from my house whenever I was preoccupied. She would leave her phone at home, so there was no way I could locate her. And, my mom's attention span was quickly fading. She intended to do something, but found herself wandering off somewhere else or simply getting lost. There were times when I would have to deny her another Dr. Pepper because her kidney doctor recommended she cut it from her diet completely until her levels were up. I would give her Arrowhead water and she would complain and start spitting it out like IT was poison, then she would grab a few dollars and head off to the gas station up the street when I wasn't looking. But sometimes she lost her way, and it often took police officers to help me find her. On the day the Kohl's manager phoned me, my mom was lost again. The police had already visited the house of the kind lady who had offered her companionship when she passed by there on her way to and from Wal-Mart on a hot summer day. No one at the barber shop had seen her cross Telegraph Street, and she did not go to the library or stop for a visit at her dog's groomers. I was frantic long before I received the call. As we now live in the day and age of AI and cellphones, storing numbers in our heads is a practice long disused and forgotten. I had intended to put a tracking device in my mom's shoes, but I had not done it yet. What if she had fallen in a ditch? What if she had collapsed somewhere from heat exhaustion? All sorts of bad scenarios ran through my mind. The Kohl's manager said he recognized my mother as my frequent companion and shopping buddy. He had approached her as she seemed exhausted and confused. He took her to the back of the store and sat her in a comfy chair, and he brought her a bottle of water. She tried to give him the $20 she was carrying, but he refused to take it and told her to put it in her pocket until she found something she wanted to buy. Then he asked her where I was. She said she didn't know. He asked if she would tell him my name so I could come get her, but my phone number is unlisted. Then, he figured out an ingenious way to reconnect us. He typed my name into the Kohl's membership database and poof -- there I was! He was so incredibly nice, and he explained that he and his wife had been going through similar problems with some of their aged loved ones. So, whenever he saw us shopping together after that, he would approach my mom and make her feel important and comfortable. There is no better customer relations than that! So, needless to say, I have been disappointed to not see my favorite manager in Kohl's for a while, and it seems like many of the staff have been replaced by a class of teenagers expecting a good grade just for showing up. When I asked about a special wallet I typically purchase there, I was told where the wallets were located. I said that I knew where they were, but I was wondering when they might expect their next shipment (as I had purchased the purse and was waiting for the matching wallet to use it). "Well, that's what we've got," I was curtly told. I could go on and on about the unfriendly and clueless employees that work there now. I used to shop there a lot, but now I only go in when I need something specifically that I can't find elsewhere. Upon leaving Kohl's on my last visit, I had to realign my senses when I came to the new checkout lanes, as I thought I had been transported over to T.J. Maxx. They also seemed to have kidnapped their unfriendly staff. read more

I am not happy with how Kohl's operates. The company offers Kohls cash if you spend $50+. You buy something with the Kohl's cash and maybe you change your mind on your initial purchase. Guess what? They penalize you by taking the money from your initial purchase amount. If the customer is planning on still buying the same amount of the initial purchase amount, but changes their mind on what they actually want, they shouldn't have their money taken away. read more

Always find what I love and at such tremendous savings. Awesome selection in all departments, incredible sales, great discount coupons with or without the Kohl's charge card. They also offer Kohl's cash occasionally which is so nice to get some cash coupons towards your next purchase. read more

Hm...to be honest, it was a very nice and humble interaction..but as i walked into the back of the store to buy a painting for my grand-babies, i saw multiple roaches tap dancing next to the changing rooms. It was surely impressive, but still a bit nasty. read more

Hassle-free returns? Not hardly. May not get the same price you paid. May need to wait for corporate to approve. No online history of rewards earned and redeemed. And sales prices may appear better than actual savings. I am done with Kohls. Let the buyer beware. read more

I've always thought management does an outstanding job at this store...with COVID shortages I understand how difficult it must be to keep the shelves fully stocked...we all need to be patient and support our Kohl's team...they try hard to please and make our shopping experience pleasant! Great job Kohls Team!!!!! read more

Good department store. Downside: No handicapped motorized carts. Hard to find help, except at check out.

I love the selection of ladies and youth apparel. The staff is friendly and helpful. They have a great return policy! The only downside is that unless you are shopping the sales, they are really expensive. read more

The worst staff. Never get good help in this store. A person named Maria stocking shelves had empty plastic bags blocking the aisle I wanted to go down. I had to go out of my way and around her even though she saw me. Another time I put some items on hold. They said it was a 24 hour hold. It was 7 pm on a Saturday. I went back at 11 a.m. on Sunday and the items were no longer on hold. The piece of clothing I had on hold was the last in my size. I had to go back to the racks and look for the items I had on hold. They no longer had the item in my size. I'm done shopping this store because I always get poor help. I'll shop JC Penney's from now on. I always get good help and good products there. read more

I went in because I needed a shirt right before heading to work. I give it 1 star because I was treated very poorly by all staff members that made me feel like I was a burden because I wore the shirt out of the store that I paid for. I was refused a bag for my other clothes because she could only give me a bag for the item I paid for! Wtf?! Such bizarre people and slow service going through the short line! The shirt was cheap quality and I paid 30$! It was too much for the quality. It looks worn 20x after being washed once. Get it together kohls! read more

Very good store highly recommend ALL members were very kind to me and quality is superb. 10/10