I used Dolphin for my wedding linens. Pauline was great, she gave me like 10 quotes until I was happy with everything. We had many wonderful shades of green linens, each as specified. I think that Dolphin was a bit more expensive than some places, but you get what you pay right? read more

Managers always have latitude to make exceptions. Instead of crediting me an unused, unopened tablecloth, they hide behind policy that it is time, not use that determines rental. Sure, I would really race down to Dolphin to return one cloth when I have a hoard of people coming to my house. Really? Twenty bucks would have been so hard to credit? Instead they angered a longtime customer, who will no longer be one. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Delivery and pick up was great - On time (even early), and very professional and quick. The items were high quality and clean when they arrived. It was a bit pricey considering the quantity needed for our event, but the ease of delivery made it totally worth it. The one issue that I have was not being able to get ahold of anyone via email - I had to call in order to get questions asked, pay, confirm, etc. All of which can be done via email. So that was a bit annoying. read more

They had the number of chairs I needed in a few options at a great price! $1.25 per chair for the weekend!! I also asked to rent a table when I picked the chairs up and they were more than accommodating. For a fee they even picked up the chairs and table for us! Thank you! read more

Excellent customer service, both on the phone and in person. Good quality operation.

Let me tell you, the crew at Dolphin Rentals is FANTASTIC! My "small" Easter dinner ballooned from 16 to 28 over a few days! And each and every time I called to change my order, they didn't even blink. They just took care of everything - EVEN WHEN I MISSED THEIR PHONE CALL to deliver. They left a message and came back at the end of their run and delivered everything! LOVE THEM!!! read more

We used Dolphin for our grand opening party and they were great! Shellie and her assistant were very efficient in responding and making changes to our rental order. They're extremely friendly people and provide quality customer service. Our office was nearby so we decided to pick the items up ourselves and they were great in having our items prepped for pickup. We definitely appreciated their quick responses, which was extremely helpful in making the whole planning process run smoothly. Thanks a bunch for patiently addressing all our questions! read more

Pasadena GreekFest has used Dolphin Party rentals exclusively for over close to twenty years. Our event attracts 10 thousand people over one weekend every September. Dolphin provides dozens of tents and tens of thousands of dollars in cooking equipment. In all that time we have had nothing but top notch products and service from Dolphin. Dolphin also supplies most members of the GreekFest committee tents and equipment for our personal celebrations as well. Big and small. Without a doubt I attribute our positive experience to Errol Simonitsch at the Pasadena store. Errol is a consummate professional and extremely knowledgeable on the Dolphin product, and contributes greatly to the layout and success of our event. Errol has helped our event grow to the size and scope that it has become today. Most of us have come to consider Errol a friend. read more

We used Dolphin for our wedding reception and were very pleased with them. To start, a salesperson came out to meet us at the location and helped us with some good suggestions. She let us know what wasn't possible, what was, and how much it different options would cost. The day before our event, they sent a truck out and they guys set everything up. Actually, I told them to set up the dance floor (a lot of work) in the wrong place. Once my wife pointed this out, I asked them if they could move it. They did it immediately and without complaint. Of course, I tipped them afterward, but they were real professionals about it. Two days after our event they came by to do the pick up. We had already put most of the stuff back into the crates they came in, but we by no means did a perfect job and some things were disorganized. No worries though, their guys just took care of it for us. Would definitely use these guys again and recommend them to others. read more

We used Dolphin for our wedding and are very grateful that we did. Communication was great, pricing was fair, and the set up they did for our ceremony and reception was amazing. If we had to do it all over again we would definitely use Dolphin again. Thank you, Kamryn!!! read more

Dolphin Events Services provided the lighting for my daughter's wedding reception. It looked breathtaking with all the twinkle lights shining on the wooden beams in the Descanso Gardens Rose Pavilion. Errol was incredible to work with. He listened to our vision for the reception and made the space look spectacular. Everything was delivered and set-up on time and contributed to the phenomenal experience our guests had at the wedding. I highly recommend Dolphin Events Services of Pasadena. read more

I went to this place due to the yelp reviews. However, the experience for me was not the same. Customer Service was HORRIBLE! The event coordinator that was working with me was very rude and very unprofessional. I work at a place where customer service is #1. Therefore, I know how customers should be treated and how service should be. I'll explain my HORRIBLE EXPERIENCE.... First, she told me that they will be coming to measure my backyard at a certain time. Yet, no one came. I stayed home waiting for them to come. An hour later, I called the company. I asked, "what happened? I thought someone was going to come?" She couldn't give me a direct answer. She didn't even explain to me why no one came! So, she ended up coming to my house to measure it herself. Second, on the day of the event, she said that delivery might come really early. My family agreed to the time that was told, but they never came. So, I called when they opened. I was surprised with the service that I received. I was already upset and instead of apologizing, she was making excuses. By the end of our conversation, the guys were barely loading what we rented. She told me that they will be at my house in an hour or two. However, by the time they delivered, we had an hour to set up. We were RUSHING! Visitors started coming and we were not done yet. They ended up helping us set up before the rest of the visitors came. Third, we rented a heater because it was going to be cold at night. We couldn't even use it because when we turned it on, it smelled like gas. It was very strong. The gas was leaking. So we turned it off. We couldn't even use it, so all of our visitors were cold!!! Lastly, we rented a canopy. I thought that the canopy would be in a good condition for the amount we paid. However, if you looked at it, it was dirty and the canopy had tapes covering the holes!!!! If I knew that the canopy was going to look like that, I would have never rented it. I just feel that I spent so much on the equipment that I rented at this place and we didn't get the 100% service that a customer deserves. Plus, the equipment wasn't functioning well. I'm never going to come back here again. I HIGHLY advice for you to double think before coming to this place to rent your party equipment!!!!! read more

I rented an 8 quart silver chafing dish for $60.00. I ordered two but they only had one available when I arrived. I picked it up on Saturday for a Monday event. When I went to use is Monday evening, I realized that on the bottom of the dish the silver was flaking off on my fingers. There was no way that I would put warm food in it---definitely a health hazard! I did line it with foil and put bread in it. When I returned it, I was told that they KNEW that the pan was old and were very sorry that it happened. They offered a 50% discount instead of a refund BECAUSE I had kept it the whole rental time. Sure go back to the store two hours before my guests arrive when I already know that they do not have a replacement. There are plenty of other rental companies. I would never go back. read more

Bad customer service and prices are very high compare to other rental company around the area.

I just moved to Pasadena from west hollywood, and I'm having a party on Thursday for the summer students for my husband's law firm. I called today because they never replied to my email, so I spoke to someone on the phone, she wasn't very nice but I thought lets give it a try, they are local..... I started asking questions, she told me go online and check the items its very hard to put an order without you looking at it (with a sassy tone) so I went online and check the items, after 15 min I finished my order and I asked her for a quote then she told me it was $900, so I asked her can you please email me that? and she replied"I need your CA driver license to email you a quote" so I told her let me call my husband and he will give you the info, she replied "I can't save your order so you have to start all over again" at this point I already feel I don't want anything from this company, maybe was because I have an accent? I don't know, but certainly won't be using them at all. I called imperial rentals instead, i used them before always nice and very gentle on the phone. read more

We used Dolphins rentals for our wedding after looking at several other vendors in the Pasadena area. They had the best prices and the delivery fee was very reasonable compared to what other rental companies charge. We worked with Errol from beginning to end and he was superb. Everything turned out great and we were very happy with both the quality of the rentals and level of service. read more

If I could a zero star I would. Ordered two children's tables and 20kids chairs for my son's 5th bday party tomorrow. When I went to pick them I DOUBLE checked that they were two KIDS tables and not adult (they're folded, so it's not apparent and they loaded in the car, so I wasn't unloaded and open it up to triple check). Well, guess what? They gave two adult tables. And they're closed tomorrow. My party starts at noon and I have to find tables before noon tomorrow (and get read for a party with 45 people). Should have gone to town and country. read more

Dolph's has the best customer service! Staff is professional,friendly and helpful.Excellent service every time!

Dolphin rentals are very good. Tina worked very hard to help me with my big order, which I kept changing. Everything was delivered and organized as needed. They gave me a coffee maker which did not work, so I called the emergency number after hours and they replaced it within the hour, which was pretty amazing. All of the rentals were clean, in good condition. Will definitely use Dolphin again in the future. read more

Front desk staff are nice but the guy who loads equipment in the back is rude acts like your business is a burden.

We've had the pleasure of Dolphin's services for many years and after this year's tent and tables rental for Thanksgiving I just had to yelp. They arrive pre and post when they say they will. The crew is efficient and courteous---even setting up tables as we want arranged. The office folks know what they are doing....keeping records of what I rented last year and helping us figure out what we need this year. This neighborhood party rental business deserves your business---support them! (I'm big on supporting local/neighborhood businesses) read more

Great service. Beautiful linens and cutlery. Tables,chairs and umbrellas were perfect. Strongly recommend Dolphins for your party needs.

Dolphin did an excellent job for our outdoor wedding 2 weeks ago. They may not be the cheapest, but the product is excellent quality and not all used and beat up looking. I would recommend them without reservation. They must have a lot of inventory as they had everything we asked for. I was really impressed by the white chairs which were not all scuffed up. read more

We had our wedding ceremony and reception at the Arboretum that partnered exclusively with Dolphins. They did a great job! They were super responsive and modified our order and layout a number of times. They had reasonable prices and were very reliable day of event. Thanks so much for all the call backs and e-mails! read more

Having a wedding in March and the people at Dolphin Rents were so helpful! Along with great customer service, the showroom they had was awesome. A big wall of every color and pattern of tablecloths you could imagine and gorgeous tablescapes. I also need a tent for my wedding because the weather might be iffy around that time- no problem they said. They will secure the proper permits and set it up wherever we want it. Thanks Dolphins for making this part of my wedding planning so easy!!! read more

Service was good, equipment was good but Dolphin could not do both drop-off and pickup, only pickup. So I rented a truck, loaded it up, unloaded, and dropped off the truck myself. Dolphin charges $50 for pickup and dropoff both. Cost for pickup only? $50! Why? Because they are greedy and they know they can charge you this extra money. That makes them unacceptable and next time I'll go out of my way to get my rentals elsewhere. As customers we need to do that to try to keep the greedy businesses like Dolphin from being able to stick it to the customers. read more

If I was possible to give this company no stars I would. My friend recently got married and used this service. The day of the wedding the company dropped off al their supplies (in dirty boxes and milk crates) and told the bride's friends that she hadn't paid for the set up of everything (tables, chairs, place cards, place settings, glasses, etc). When the bride's friends told the company that indeed they did pay for set up and that they needed to call their managers they were told that the management wasn't answering the phone and left without setting anything up. Myself and some of the bride's other friends and family ended up having to set tables and unpack plates and spoons and forks (they also never sent knives) that were still in cellophane (I even missed the actual wedding due to setting up). The wedding was Saturday, and today on Tuesday she was told that the company was missing a tablecloth, two napkins, and one spoon, and they would be charging her for the items if she was unable to bring them back to the company. I do not recommend them, they are unprofessional and leave dirty old boxes in the banquet halls of their customers instead of setting up like they were paid to do. Do not waste money on these people. read more