I REGRET ever bringing this company into my home! Hired them for a premium move-in clean of a…read morecompletely empty and clean apartment, expecting attention to detail and sanitation. What I got was the opposite, they left the apartment dirtier than before! One cleaner showed up with her teenage son, who was shirtless and sitting in the middle of the apartment when we arrived. Despite charging me for 8 hours, they stayed for 4 hours stating it's a team of 2 professionals... When I returned after the cleaning, most of the apartment was UNTOUCHED including basics like the vanity or appliances! I brought this to their attention and they sent the team back but I wasn't there. I came back the next day to find a horrible smell, and the toilet had been used and left unflushed, with pee stains on it!!! Absolutely disgusting, the apartment was more unsanitary after their visit than before!!! I reached out to the company and their customer service rep Julie tried her best, but ignored my request for a refund. No response, no accountability. I paid almost $600 for this nonsense!!! SHAME ON YOU. AVOID this company at all costs, you'll spend more time cleaning up after them than before they came!

Our first time using this cleaning service. Excellent service and thorough cleaning. Highly…read morerecommended. We are actually was not able to be in our apartment at the day of cleaning. We agreed with Andrey to leave the key inside the lock box and make cleaning without our presence there. I have to say the guys did a great job without any control from our side. We got pictures before and after cleaning. Our tenants told us apartment was extremely clean. We would definitely recommend to everyone!

I've been using this cleaning service for about a year and highly recommend them. They are…read moreconsistently reliable, professional, and do an excellent job every time. My home always feels completely refreshed after they come -- the kitchen and bathrooms are spotless, the floors look great, and they pay attention to the small details that really make a difference. They're also punctual, communicative, and very respectful of the space, which makes it easy to trust them in your home. It's rare to find someone who is both this dependable and thorough, and I'm very grateful to have found them.

After several hit or miss cleaners, we were lucky to have found Zhanna's cleaning services a little…read moreover a year ago. Since then, she has been cleaning our apartment on a regular bases and we couldn't be happier. She is professional, courteous, trustworthy, punctual, and always does a great job. She communicates clearly and quickly. We intend to keep her services as long as we can!

Theresa is responsive and reliable. She and her team left my home looking good and smelling nice!…read moreHer ocd is in line with mine lol...my windows and floors are so shiny I can see my reflection.

Utilized their services based on recommendation from previous customer. Very pleased with the…read moreoutcome. House smelled fresh and clean, but not an overpowering chemical smell, which was a plus for a house with children. Kitchen, living room, dining room and bathroom were done and all were a night and day difference. Surfaces were cleared and every thing that was "clutter" without a space in the way was organized and put into containers that I can go through myself and throw away or find a place for. This was a great jump start to helping me get whole house under control. Would definitely recommend their services.

I never tried a cleaning service before but a friend told about it so I did some research and…read morereviewing and came across Maid to clean. And OmG so awesome good prices for a job well done 4real. Love it!

Amazing team who work incredibly fast and leave your place spotless!! So nice and accommodating…read more Will work with them on a monthly basis now!

Our building used them to clean our apartment before we moved in, and we liked their work. Since…read morethen, we have been using their service once a week for more than one year. My husband is obsessed with cleanliness but he loves coming back home after they clean our apartment. We introduced NYC Supermaid to his mother and she loves them too! As long as you provide clear instructions, they follow them perfectly. Also, they have been always responsive and flexible to accommodate our schedule changes. Thank you Jenny and Monica!

Jenny and her team at NYC Supermaid have been cleaning my apartment (and keeping me sane) for…read morenearly a decade. I have a one bedroom in Brooklyn, and they come every other week. Hiring Jenny was the best decision I made as a working adult!! She does an impeccable job with no stone left unturned. The company is double bonded and fully insured, and I feel very safe allowing Jenny and her staff to be in my home -- if I so much as leave a bobby-pin on the floor, it is placed neatly on my bathroom counter for me! I have recommended Jenny to several friends who have all reported positive experiences. Jenny is flexible, conscientious, and very trustworthy. I recommend her without reservation, and I am so grateful for the relief and peace of mind that her biweekly cleaning visit brings! She's a lifesaver!!

Booked 2 workers for a deep clean of bathroom, where there had been construction, and regular clean…read moreof the rest of my fairly tidy one-bedroom unit. Good stuff: The women arrived punctually - were organized, active and careful - used my own vacuum cleaner. Bad stuff: It was booked for 3 hours but they were ready to leave in under 2.5 hours - their own products were for a light clean but not for robust heavy cleaning - my bathtub was not scrubbed, just wiped down - they used a Swiffer for floor cleaning - I found places that were not dusted at all. So, average for maintenance cleaning but not great for deep dive cleaning.

Unreliable. Booked these guys for a move out clean. The company cancelled on the day, two hours…read moreinto cleaning window provided. Numerous calls were made and deferred to voicemail. Finally responded to my text message and deferred me to Amazon. Needless to say I was left in a lurch (and had to scramble) as I was due to check out on that very same day.

I've been using Camila's Maid Service a few times. I have a 2 bedroom apartment. Typically, I…read morerequire a thorough cleaning after my tenants move out. I only had a great experience with them. They show up on time and perform a thorough cleaning, including bathrooms, windows, the refrigerator, oven, and more. They sent two ladies, and it took them about 4 hours. I was particularly impressed the last time I used them. They showed up around 3 pm, while it was still light outside. By 5 PM, it was already dark, and no lights on in the apartment. Unfortunately, when my last tenants moved out, they cancelled the electricity service. I arrived around 7 PM and found two ladies cleaning the apartment with flashlights. I didn't know how "deep" the cleaning would be using the flashlights. But when I came back in the morning, everything was perfectly cleaned. I can only say great things about their services.

I am extremely disappointed with the service I received from Camila's Maid Service. Not only were…read morethey late for our initial appointment, but when I tried to schedule a second service, they failed to show up on time again, after not arriving 15 minutes of the scheduled time 11:30 a.m. I booked for so I called. To make matters worse, when I called to follow up, they informed me that they had to push my appointment back five hours because I didn't answer their call - which was sent to the wrong number! and again I wanna express this I only call 11:47 AM to find out where my cleaner was scheduled at 11:30 AM on Memorial Day. Today 2024 When I spoke with the manager, I expressed my concerns about the unprofessionalism I received, but instead of apologizing and making amends, she told me that they would no longer provide service to me. This was on Memorial Day, and I have guests coming over, which I had explicitly explained to her. She callously stated that their cleaners work at their own pace, not according to the scheduled time I had booked. This company's lack of professionalism and respect for customers' time is appalling. The constant delays and miscommunication have left a sour taste in my mouth, and I would not recommend this service to anyone. If you value your time and expect reliable service, look elsewhere."