I can see now! I had cataract surgery on each eye and the results are amazing. I got rid of those high power reading glasses and driving at night even in the rain isn't scary anymore. But honestly the best part of this experience was the overall care and extreme kindness from the staff and that begins at the check in window.and continues throughout your evaluation process. I had a very young lady, Dr Medina , that was very kind and professional in her demeanor and with a beautiful smile I might add! Everything about your surgery is thoroughly explained to you and you are left with the understanding of how the procedure will be accomplished. It was so easily done and Honestly It was over and I never realized it because I never felt a thing nor did I experienced any discomfort whatsoever! This practice, Dominican Eye Associates is one that 1I will continue roo see for my vision needs.​ read more

Although the actual care at an appointment is excellent, I have had terrible experience with both trying to get an RX refill and trying to get an appointment in the future. They either don't return my call or nobody is available to take the call. Horrible customer service! read more

Zero stars would be appropriate. Called to make an eye apt. The call center rep explained they had nothing open until Sept. but she wanted to transfer me to the office to speak to someone there because of issues I was having that could be coming from treatments I was taking. I was on hold 25 minutes and no one ever answered. If it is an emergency you will be out of luck as this office apparently cannot even answer a phone in a timely manner or pick up and acknowledge they will get to you as soon as possible. Just go to the ER. You vision might better be saved there. What a joke customer service is. read more

I can see clearly now!!! Thank you to Dr.Rishi and the entire staff. I had my lens replaced last fall, in the middle of the pandemic and they looked out for everyone's safety. The staff treated me with tremendous professionalism. From the moment I met the receptionist at the door (so she could take my temperature) to the assistants who prepared me for my initial exam and then the entire team that prepared me for my procedure - bravo. You were all pros. I can't say enough about Dr. Rishi. He explained in detail the entire procedure, what I should expect pre, during and post surgery. No question went unanswered. I had a bit of anxiety going into this but now, 6 months later, I can say it was a life changing experience that I wish I had done five years earlier. You can trust this team with your eyes!! read more

2 1/2 yrs ago I had cataract surgery in both eyes at Dominion Eye Associates. I didn't want glasses, so they told me about using corrective lenses (IOLs) and that I would have 'new eyes' without the need for glasses, instead of placing normal lenses, but it would cost me $2500 per eye. As I am a painter and need to paint straight lines, I opted to pay for the corrective lenses. Shortly after the 2nd eye was 'fixed', I started having severe pain and light sensitivity in both eyes. I could not read or drive at night. The doctors said to flood my eyes with steroid drops when these episodes would happen, that the eyes were inflamed. They then did laser surgery to help correct the issue, which did not help. After a year of going to the doctor every couple of weeks with this issue, I sought out other doctor opinions. The next doctor said if the laser surgery hadn't been done, the lenses could have been replaced. He also said that long term usage of the steroid drops could eventually lead to glaucoma and possible blindness. This doctor would not put any of those comments on paper as he was a local colleague of the original surgeon. The original doctor at this point recommended steroid injections possibly for the rest of my life. The cost of which are around $40,000/monthly without insurance. I opted (and discussed with my primary care doctor) not to take the injections as it seemed the doctor was just guessing at this point. I then went out of state for another review of my eyes. This doctor confirmed the lenses could not be replaced since they were lasered. He also asked if I could give him my blood test results. I said no blood tests were done and asked why did he ask. The doctor said he wanted to see if I had any underlying inflammation medical conditions which could be causing my issues. The original doctor did not do any testing to see where the inflammation was coming from, just wanted to give me expensive meds and glasses to read/paint with and drive at night. After having the blood tests done, it was confirmed no medical inflammatory conditions existed. Yet my eyes were still painful and light sensitive. At this time, I started having severe headaches and had to have an MRI and CAT scan which showed inflammation behind the eyes. Today, I have glasses (but still can't drive at night) prescribed by Dominion Eye Associates (who originally said I would not need them). All through this ordeal, their business office is a disaster and not patient friendly. They don't answer the phone (neither does anyone at AVP who owns Dominion eye), if you leave a message you don't get a return call for weeks, if at all. I had to go into the office to get any response and help. Every time I had an appointment I would sit there for over an hour waiting to be seen. Dominion Eye offered me my $5000 back but wanted me to sign a release form stating I will not mention the issues I've had with them to anyone. Dominion Eye is owned by Atlantic Vision Partners who is trying to buy other Eye Clinics in the area. I want people to know about their bad business and medical practices. Who else are they trying to keep quiet? read more

Dr. Jacey - Outstanding. Routine care, now following developing cataract. Friendly, likeable. Always on time. Stephen A Storey

Dr. Dave and Dr. Palisano are skilled and board certified. Support staff are a nightmare. Slovenly, in dirty scrubs (dandruff on shoulders) rude to elderly patients who can't jump right up when name is called). 1 dude with man-bun wore black nail polish, and coughed all over equipment. Doc. had made referral that I never heard from and i needed help. Line s busy for hours today??? read more

I read the reviews and thought this might be a nice office to try. Too bad they don't answer the phone, respond to messages left (2 to be exact) or follow-up on online requests for appointments. If this is a sign of how the office operates, I'll pass. If you're the only caller in line to make an appointment, why do you have to leave a message? Not a good sign. I'll go somewhere else read more

Atlantic Vision Partners as I've come to know, represents several opthmologist (cataract , laser surgery, etc)businesses around the Richmond Virginia, when I left a review for Dr Da've of Dominion Eye and his rushed surgery resulted in my blindness. I received a call from AVP to call and discuss this matter. I have left numerous messages on voice-mail for a Christina Taylor who hasn't returned my many calls.Ive written a complaint to the medical board and I suppose it's too soon for a decision. Dr. Dav'e , I found out, had a claim against him in 2012. It was dismissed (or..maybe settled) but I'm making it my mission to help people to read the bad side of this doctor. There could be many more cases where no one has complained and I feel it's my duty to shout from the highest mountains that this Dr is dangerous and should be investigated. Maybe News 12 out of Richmond which I believe has the "On your side" help on the news channel and I just want to state that my case is open and shut as far as proof goes from my great care of the Retina Institute of Virginia, from my great care I've gotten, it didn't correct my vision but they help usher me into permanent blindness. My retinas are so damaged, but I'm only having surgeries and procedures done to keep the somewhat vision I have left and to help me to cope with my fast approaching darkness. Again, I have called Ms Taylor and even left many messages on voice-mail at Dominion Eye itself with no calls back. I'll keep on perservering and leaving my reviews anywhere I can. If only to help one person not have to lose EVERYTHING like I have. Not a good look for Dominion Eye or Dr. Dav'e. Sincerely, Dawn Lemonavage. I know I should not put my full name out there in the public but find me on Facebook and Facebook messenger if anyone wants to hear my nightmare. read more

I agree with the previous patron that their billing department is ridiculous and does not know what they are doing. I even had my attorney call them and they told him they had not given me credit for the previous payment made. I was quoted 2795. Per eye for cataract surgery. I paid on the day of each surgery. Was confused about what insurance would pay. Was told repeatedly it would only pay for the basic lens. I would have to pay for the better lens. When I called their billing department I was told that if the insurance paid they would pay me back. After the surgery they started billing me 500. I looked into it and found my insurance paid 3800. Their portal is now saying my surgery was close to 10,000. So instead of returning the money they are billing me an additional 550. No one ever said it would be this. It is a complete bait and switch and corrupt insurance practice. I will be taking this to consumer protection. read more

While the outcome was good I feel that there was a void left whenit came to the selected IOLs. The documentation provided covered a bit about there being different types however there was never a discussion with the doctor or staff. I would have liked to ensure that the ones selected was the best for me. When I did bring this up the doctor indicated there were others but may come at an additional cost. I do not care the cost. Want to ensure that I get the best possible outcome, or the doctor is selecting the best fit for me. They could do better with that. read more

They do what they are in the business doing, eyes. They take their time, thou. Even with an appointment it is not unusual to wait in the waiting room for an hour and the some more. read more

Arrived at my appointment 10 minutes early. Front staff that greeted me was fine but they rotated in and out significantly the 50 minutes that I waited for my appointment. No one indicated the we're running behind (although it was obvious). This is patient courtesy 101. Very disappointed in the wait and staff! read more

1 star for the billing dept. they quickly charged me for a copay on glasses which was covered by the credit i had on my acct. which covered the copay plus still left a balance for me afterwards. then they charge me and i pay (ironically the exact same amount as the copay for the glasses was, however fraudulently they lie and say it was for a code billed under medical not realizing i am a retired medical billing manager with 40 PLUS yrs experience, knowing this was a lie, i called my insurance who in fact confirmed my suspicion of the ironic exact amount charge they got paid with my credit balance and made me pay again therefore fraudulently getting paid twice. they quickly wanted my payment (again even tho they got it from my credit) and now i have to wait for them to undo their fraud. i adore my doctor but i despise the inadequacy and unproffessionalism and lack of know-how of this billing company and they should be ashamed of themselves to call themselves a billing company! go take some classes, learn how to bill, know what you are doing, organize yourselves and hire competent people! i also should be paid for the amount of time and effort i had to put in just to prove to them i was aware of their fraudulent overcharging me as the patient! i wonder how many they have robbed who were lied to and overpaid these people! geesh! disgraceful! because of this company i am going to a new doctor so to avoid ever dealing with this incompentent group of unorganized ding bats who never anser the phone and do not know how to even do a call back with details so that you can reach someone instead of playing ping pong phone with them, as though we have nothing better to do then to just glue our phones to ourselves, dismiss all other necessities and wait for them to call use back no matter how long in hours, days ,weeks it may take, so if you have other responsibliities and you leave these people a message, if and when they call back, they will not leave an extension to reach who ever it was that finally called, so you go back and forth days, hours and weeks! sick so sick of these people! the worst of the worst! read more

Two stars is being generous. Dominion Eye Associates is like a drive-thru, get 'em in, get 'em out, burger joint. As a patient you are hustled thru a flock of marginally professional assistants. Lots of photocopied material is thrust at you with little explanation. One gets very brief time with either of the doctors (Akshay V. Dave' is big on self-promotion and very short on time with patients) Legitimate concerns, and any unexpected experiences after surgery are addressed hurriedly and dismissed in a not very reassuring manner. One feels very much like part of an assembly line. Some important information may or may not be given to you--such as, which of three different lenses might be the best choice for the patient during surgery. This would have made a big difference in my case. One doctor let slip that I had probably received the wrong lens. He quickly caught himself and this info was never repeated by him or Dave', both of whom went into damage control mode when I complained that one eye was considerably worse than the other and worse than it had been BEFORE cataract surgery. Expect to be told (perhaps repeatedly) to wait as the healing process may correct things. Talk is cheap and the eye is still not what it should be. It is implied that one will probably require a simpler prescription and cheaper lenses in one's eyeglasses after surgery. Not so. Perhaps all the lasik surgery offices are run like fast-food establishments, but if you go to Akshay V. Dave' at Dominion Eye Associates expect lots of unexplained paper (so read everything carefully.) Expect little face-time and expect slick talk from Dave'. Ask a lot of questions because they WILL try to speed you along to get to the next warm body in line. read more