This place is is worthless! I called them to confirm my car was towed from them which they said yes. I drove all the way from fairfax to lorton va with my boyfriend. I pay for my car, they open the gate I walk around looking for my car and it isn't there. I walk back to the man and he says my car is in merrifields location. Seriously?! Why didn't you tell me that before I drove all the way there. His reply... You didn't ask. Really? So now I drive all the way to Merrifields to get my car. Making me an hour late to work when I wouldn't have been more than 15 min late if they would've told me where my car was from the beginning. So thank you for being worthless and scummy beings. These are the type of people I pray for. And as a reply to the comment they wrote back the lies just continue to flow out of their mouths. read more

Common Courtesy for others situation would be expected. When your car goes into the shop and you have to get a rental and you get home late at night and there is no where to park on the street. On top of that you are not able to get a temporary parking pass because the community office is closed. But yet when you explain your situation, they don't care and just want your money. I understand rules and policies but when things happen that are out of your control. Just a little human decency would be nice. Don't expect it from this company. read more

They tow your property in the middle of the night and price a surcharge into the bill for it. It'd be decent of them to waive some of the cost of towing if you go there to retrieve your property within 10 or so minutes of having been towed -- all around 4-5 AM in the morning. But this is Dominion Towing we're talking about. Go with Redman or a mom and pop towing company if you need to deal with a decent towing service directly. read more

I woke up this morning to head to work and noticed my car was not in its assigned parking spot. They will tow your car even if it's in your "assigned" parking spot. Just because the apartment complex didn't give me a silly sticker to put on my car when I moved in. Not sure what's the point of assigned parking if your car will get towed regardless. It's not like I was in someone else's spot. Like how am I supposed to know my car was towed? I was about to call the police and report it stolen until I saw the marks on the ground where they dragged it out; then I figured, let me call this towing company on my fridge. I was a bit livid because 180$ for a towing when you parked in your own spot to begin with is a bit crazy. Company seems to go out the way to tow people and then charge you a crap ton to get your car back. Not to mention I have lived at this place since July and have been parking in the same spot, and they decided to tow my car now. Would of left 1 star but the lady at the front office was really helpful and polite. Maybe in another world where I actually needed my car towed would I leave a better review. read more

On February 6 around 11pm my car was towed due to expired state inspection. The next morning I looked for my car, it was gone, made several phone calls and called an Uber to get my car. At the time I was very ill and experiencing the flu. I arrived at Dominion towing, I gave the lady my car information and drivers license, she said the charges were $160, I provided my card, she then said I had to put my pin #, I said to her use credit, she said it'll only allow a pin, I was hesitant but feeling sick and boy wanted to urgent care asap. I was then told the card machine was out of paper, I watched the lady walk to desk on far right side of the room and walk back with a cell phone, she took a picture of my card and the card reader. I asked what was going on she ignored me and I asked again, she said oh the card was declined. I was hesitant because I know the account was well funded, however feeling too sick to agree I used another card put the pin in and then all of sudden then card reader paper was working just fine. I asked for the decline receipt, she said it was from a previous transaction, however gave me the receipt for the second card. I was also given a computer receipt with car information. After leaving I felt uneasy and decided to check both accounts and was charged $160 for both accounts. I contacted Dominion towing, spoke with man and explained the situation. He said he apologized however the woman whom I then needed to speak with was at the post office and would contact me. About 30 minutes later I received a call back from same man whom said I see your number on my desk can you refresh my memory. I started to explain and he cut me off saying right right right I remember someone will contact you. I called 2x after that requesting a call back. After no response I went to my bank and reported the situation. Since then the bank drains department has made several attempts to contact Dominion towing, no response or resolution to date. If someone from Dominion towing reads this you will need to return the call to the bank or myself so the issue can be resolved immediately! What she did was wrong, I wasn't too ill to realize it was fishy situation! She needs to be fired and return my $160. read more

Jack and Ken over at Dominion Towing are very helpful and have great customer service. Jack gives you a professional experience and is a very nice guy. If you ever need a car towed, I'd suggest calling these guys. read more

Dominion Towed my car from my very own assigned parking spot and are now charging me almost $200 to retrieve it! very unhappy with this company. They are thieves! read more

Dominion Towing is a devious predator towing company that my ridiculous condo board association allows to tow at will any car in our small development for whatever reason they deem as breaking the 'rules'. I had my truck towed, that has no commercial markings on it, because I had a single extension ladder on the roof. I have lived here for 14 years and have paid my condo fees without fail. these people are ruthless and have no compassion for the working man or woman. expired sticker, towed, flat tires, towed. an inch over the yellow curb, towed. it's criminal what they are doing to people, and ruining their day and inconveniencing their lives for petty reasons. a simple note on the windshield would suffice in most cases. these are not abandoned vehicles. read more

THIS COMPANY TAKES A PREDATORY APPROACH TO THE TOWING INDUSTRY. They towed my vehicle out of an apartment parking lot before I even had an opportunity to put the visitor pass on my dash. Their employees are smug and unprofessional. Don't come with cash! They likely won't have any change for you. Would give them 0 stars if I could. read more

This company is completely unethical. They towed my vehicle after I had parked it in the spot that my leasing office told me was my designated spot. I had the necessary parking permit. When I called to find out what had happened to my vehicle, the towing company simply said that someone who believed I had parked in his or her spot had called to have my vehicle towed. The towing company never made any effort to contact the leasing office to verify whose spot it really was. They simply towed my vehicle and say that I have to pay $160 to get it back. Again, this is a completely unethical mode of business. read more

Towed my car while visiting my family on Thanksgiving eve. They knew visitors would be in town without a parking permit for the apartment complex. Such a scumbag move. Thanks for screwing me over to make a quick buck. Predatory towing company. read more

This company has towed my car more than 7 times.. recently they towed me becauae my tire went flat... I have two vehicles... I was getting ready to sell the car.. if you ask me that is stealing had all up to date stickers and decal my community tag up and they took my car... will be looking into ways I can rectify this situation... they have cost me more than 1,000 dollars+++ And to be told they got an email from someone saying tow my car ??? That doesn't even sound right if anyone has delt with this company let me know... it sad when you have hard working people get worked over Mind you I have lived in my neighborhood for more than 9 years... so they know that I am a resident... read more

Completely inconsiderate people. The customer service is terrible. I have never had to deal with such unprofessional group of people..

Dominion Towing seems to have an abundance of issues according to BBB's history & other consumer affairs sites. My family had a similar occurrence to others and we feel it is our duty to alert others looking to work with this company of their unethical and indecent business practices. We went to pick up our children from a family member's home/residence. It was late at night and our children were sleeping so we did not want to leave the car blocking other vehicles while we gathered them up. We pulled into the spot in front of our family member's home which had no visible "resident only" or "towing enforced" signs. We went to retrieve our children and their belongings, my husband walked out to open the trunk and a Dominion tow truck was scoping our vehicle out to take. They had not touched it nor had they hooked anything up to it. They literally had just pulled up. They proceeded to tell my husband they were taking our vehicle unless he paid them $50 in cash as a drop fee. In our case- they hadn't even picked up our vehicle- so not sure how they can charge us a $50 DROP FEE. He was very confused why someone would try to take our vehicle while he was standing next to it, attempting to load it up. Because he did not fork over money within 5 seconds and they didn't want to answer any questions & risk the chance of making more money- so they backed up to the vehicle and made sure he was FORCED out of the way by steadily backing up INTO HIM with their large tow truck. This was inhumane and honestly, they should be shut down JUST FOR HAVING THIS TYPE OF BUSINESS MINDSET. Once they took off with our vehicle and my husband ran inside to find out what we could do- we had to call the local police to discover who the tow company was and where they took our vehicle and to find out if what they did was even LEGAL. This was a gross misuse of their business and via officers on the scene- they seem to get away with it time and time again due to "grey legal guidelines" regarding towing. Once we arrived to retrieve our car- they charged us $185! With a family with two children making a minimum wage- this is not a small fee for something we were unaware of and unable to receive the proper information prior to the alleged violation/incident. We will be following-up with HOA and civil court. Businesses like these are necessary but those who don't give appropriate time to gather information while they are standing next to their vehicle, nor have proper customer service or even downright human decency should not be allowed to continue to operate. read more

My daughter had her car towed on Saturday morning (3/29/2013) at 1:30 AM from her guest parking spot even though she has a valid guest parking permit. The reason that Dominion gave me for the towing was that her vehicle safety inspection tag had expired (dated February 2013). In my daughter's case, it was towed because of a lapsed safety inspection sticker on the front windshield of her Ford (a minor infraction) yet to retrieve the car from the towing impound lot cost her $175 which is a huge amount to someone who earns as small a salary as she does. Not to mention the emotional stress caused by the uncertainty in determining whether the car had been towed or stolen. At a minimum Dominion should leve a notice on the parking lot or sidewalk of whom to call to get your car back. It is unethical to have your car towed on a Friday late at night when you cannot get a safety inspection done over the weekend and have to wait until the following weekday to get this done. Furthermore, there is a conflict of interest here, in that the towing company (Dominion Towing) has a vested interest in finding as many cars as possible (no matter how minor the infraction) just so that they can capture the money to retrieve the car from their impound lot. This sounds like something that should be reported to the Better Business Bureau because this does not seem ethical and may not be legal. read more

$135 for legally parking in a guest spot at my friends' complex, plus an extra $50 for it being "after hours" and on a weekend. But hey, since when does integrity matter to towing companies? When I called to find out where my car was, the meathead I spoke with sounded almost gleeful over how stressed I was. Wonder if he would have been that snarky to my face. Either way, he made Comcast look like a caring, moral company. EDITED TO ADD: My friends' complex is awesome and offered to pay the fee for me. I love businesses that treat people with dignity! I'll leave you with a couple of treats: - http://www.bbb.org/washington-dc-eastern-pa/business-reviews/towing-automotive/dominion-towing-inc-in-lorton-va-7103/complaints - http://www.consumeraffairs.com/automotive/dominion.html read more

They go by the book. Unfortunately, that leaves a lot of people disgruntled and very unhappy, someone has to do the enforcement job and they are the most professional and law abiding companies I have know that do the job! read more

I am not one to write reviews, however I am writing this because I see a pattern in some of the comments others left and this might help someone in the same predicament. They are very incompetent and desperate to make a buck. They towed my car from Adaire in Tysons despite the fact that it had a parking sticker and the vehicle is registered to me. I called Dominion's customer service and the lady was very rude and unprofessional. She said my car was towed because the sticker on it looked like a photo copy. I told her the leasing office gave me the sticker and that she could call them to verify and they could also verify the plate number with the sticker number . She then said, it was my problem and I had to come pick up my car. After much back and forth between them and the leasing office, they were told to bring my car back. They told the leasing office, they would charge me $260.00 for bringing the car back if the sticker was a copy. Long story short, the leasing office confirmed that they gave me the sticker. Even the Dominion manager said- they'd look like fools if they were wrong and they sure were. The leasing office agent asked the guy that brought the car back why they bothered with my car when there were several cars in the parking lot that did not even have a sticker, yet they towed my car because they thought it was a copy. read more

Dominion towing employees are very helpful in answering questions, and they seem to be able to accommodate with towing needs.

This company sucks. I mean we have to give one starts just to write the review. They have tow my boyfriend truck for so many times now. And this time from my own property. It's like they don't have nothing better to do than harras us. The other day they tow my friend car from the guest parking. And they also open his car without his permission to remove the stickers because supposedly them the stickers was wrong and that's why they had to tow the car. And when I ask for the sticker back they said that they would send it back to management. And guess what they never did. These people are trying to get sue. How are you going to get into someone cars with out a warrant. And the car was not open either. And now they are doing it again taking my boyfriend truck. And I know it's not legal for them to do because I have who is a cop and I mentioned this to him and he said that they are not allowed to do that. I should have called the cops with my friends because they got into his car. But we let it pass. But this company sucks. They think they are following the community rules but they are not. read more

I get it, no one likes a tow truck, but my comment isn't a hateful one; rather, I hope it serves as a constructive one. Dominion recently towed my vehicle from my own parking lot in front of my own townhome because the parking lines in my neighborhood were being repainted. I was given no forewarning--that's not Dominion's fault, they were just doing their job. However, the *way* in which they did their job is why I'm giving them 1 star (I'd give negative stars if I could). For starters, my vehicle wasn't parked on the line so it really didn't need to be towed, but I digress. Dominion didn't bother to leave a note on my door--I had no idea where my vehicle had been towed to. They attempted to knock on the door, which I appreciate despite the fact that I wasn't home, but they didn't bother to close my screen door afterward, they just left it wide open. On top of all that, they showed no empathy whatsoever when I went to pick my vehicle up. Again, I get it, you have to do your job, but being an asshole is optional. People are already going to be mad about having to pay a ridiculous amount of money to get their vehicle, you don't have to make an already bad situation even worse through unprofessional (and downright rude) business practices. read more

I think her name was Stephanie or Samantha... My apologies I forgot. But she was awesome! Very professional. Very prompt. I was impressed. Thanks for it all :) read more

The police were parked next to our vehicle while they were helping us with a medical emergency. During the medical emergency, Dominion came up and towed us. We went to talk to them when we paid and the lady actually called me an "asshole" when we were complaining about being towed during the medical emergency. The owner did not have any compassion about us having a medical emergency and actually charged us more and kept delaying giving us our car. Another employee of their's was laughing at us in the background as we described our situation. read more

I would love to give them negative stars but that's not an option. This abomination of a towing company towed my vehicle from the community that I live 2 times in 3 days. They know I live here and yet they drive through the community and prey on people like the bottom feeders that they are. The customer service is a joke, just as their business is. It's just a matter of time before they are out of business because they are a pathetic excuse for a towing company. I was in the wrong for forgetting to put my parking pass in the window because I drive a Jeep and the doors are typically off and the top is down, so the parking pass flies off and last time it blew off on the highway, which wasn't fun retrieving. However, they towed my vehicle on Monday and then again on Wednesday from right in front of my apartment. They knew I loved here and that I had a pass, but since they are scavengers and care only about money, they towed it. Do not use this company if you can avoid it. Another thing, they come after midnight so they can charge an added fee for after hours towing...so that shows you just how scummy they truly are. Read the reviews and see for yourself. The positive ones are probably there own employees trying to salvage their shady business. Plenty of other good towing companies out there, use one of them...not Dominion. read more

I am totally convinced that Dominion Towing is a criminal enterprise. They never do what they say will do. They tow vehicles instantly, especially taking advantage of elderly, handicapped and anyone who is disadvantaged. My experience with this firm was too negative to even describe. PLEASE do not use this firm under any circumstances. read more

I have never written a negative Yelp review in my entire life, but in seeing that my experience isn't unique wanted to add my review to the list. Was heading out Monday morning when I noticed by car wasn't in the parking lot of the apartment complex I live. Immediately started freaking out as I wasn't illegally parked but called the posted number anyways and to my surprise learned that my vehicle had in fact been towed. This seemed odd since I had recently moved in, submitted all the necessary documentation, and received a parking pass which I had subsequently placed on the window. I called Dominion Towing and was admittedly frustrated, assuring them the tag was in fact on the window, to which they responded they had photos proving it was not. Feeling somewhat helpless had to cab it out to their rather industrial complex in Lorton, shell out $160 (including a $25 after hours tow fee, they had originally marked an additional $25 weekend pick up fee before realizing that 1:30AM 'Sunday night' is actually Monday morning), and then trudge into work three hours late. I knew I had that pass, so started looking around the back of my car, where I eventually found it, neatly rolled into a ball and wedged in the crevice in between my back seat and trunk space. It was still sticky enough when I unrolled it that some of the background had transferred off. I find the whole thing highly suspect, especially seeing so many others whose tags conveniently 'fell' onto the floor, and will be mentioning it to my apartment complex as well as the BBB. Ashley, please don't bother responding, I also find it highly unprofessional that you post customer encounters on YouTube. I dislike having to post negative reviews on local businesses but wanted to share my story with anyone else facing similar unpleasant circumstances. read more

How a towing company can take it upon themselves to enforce stricter vehicle regulations than a municipality should be concerning to all of us. My vehicle, which I've owned for over two years, have driven 50k+ miles all over the state and is up to date on all registration/inspection was towed from Misty Ridge apartments in Woodbridge for an apparent violation. The reason Dominion stated has never been a problem or even a thought...until last night. If this was a city or county agency, the most I would've received was a ticket or a warning, not a fee to get my legally parked vehicle back. If I was a betting man, I'd say a tow driver saw my vehicle and went cha-ching! He knew darn well that it's my word against his, and if I wanted my property back, I have to pay them $185. Shame on apartment communities for enabling towing companies with a gestapo-like power. It can't be legal from their "rules" to supersede actual laws. read more

I have seen the negative reviews on here and obviously cannot speak for those events, but I had a great interaction with them, even under the circumstances. My car got towed from my apt. Complex. It was in a legal spot but the reserved spot wasn't all the way blacked out like it should have been, no fault to the tow company. My apt complex realized it was their fault and paid for my vehicle to be released and.no cost to me. However, during the tow, my oil tank got damaged and leaked oil everywhere!! At first, I was very upset, understandably, and called the company ASAP! I spoke with Brad. Brad was very understanding and personable, very apologetic. He came out immediately to take a look. He acknowledged that it was definitely cracked and apologized again. He made some calls and took my car right then to their shop to fix it!! You don't see that very often these days!! Despite the circumstances, I am very happy with how they handled everything. I understand accidents happen, but for the company to acknowledge the mistake and make it right is outstanding!! I would not.give them a bad review. Obviously, getting towed is horrible and expensive, so I understand why people do not like tow companies, but like any other business, they really are just doing their job. And, they handle their business very well. Thank you dominion and Brad for making everything right and being a respectful company. As for businesses, I would absolutely recommend using this service if you are looking for one!! read more

Got towed on a cold January night. THE STREET I PARKED IN HAD NO SIGN OF ANYTHING RELATED TO TOWING, NOTHING. I had to call the police to get the number of who the hell even towed me. Turns out it was this dump. I had to Uber at night to this creepy scary location. I had a Northern Virginia Community College permit hanging in my car so they knew I was a college student. They're careless and still towed me and made me travel far to Lorton to pick up my car. THIS IS A CREEPY LOCATION ESPECIALLY AT NIGHT FOR A TEENAGE GIRL LIKE ME. Had so much trouble finding the place at night. They charged me $160 like I'm made of money too. This was my first experience with these cruel people, towing people to make more money. How about renovate your location with all the money you steal out of peoples pockets and claim it's because "you guys are just doing your job". They don't care who you are or for your safety. There's a special place for these kind of people :) read more

i have never wrote a bad review for on any establishment before. but this company not only has the worst costumer service, but also the most miss informed staff i have ever encountered. they towed a car from the visitors lott within 2 hours of parking there and told me the reason was because the my apartment has a policy all visitors need a pass. so, i paid $185 and took the car out. when i went to my leasing office, they said that was not true. so, i called the company back, they put me on hold for 10 minutes and finally this very rude man got on the phone and says it was towed because of expired inspection. when i told him that was not the reason they gave me when i came to get the car. he said, 'you probably confused him" (the staff on duty) and continued to say "what do you want me to do about it". furthermore, he had the audacity to say, "well were you really in the visitors parking, because according to the picture it does not look like it" i was so dumbfounded by the whole situation i just had to hanging up. if any businesses such as apartment/ condo properties are looking to partner up with this company i would think twice before doing so for the welfare of your residences. read more

Calling the Better Business Bureau and filing a complaint. It's the 2nd time within 10 months they towed the same car out of (1st time) a "visitor" parking space, 2nd a non-marked space with a permit hanging from the rear view mirror. Went to talk to them and spoke with management that stated "someone" called the "visitor" parked car incident in to be towed. Community management said this was not true, 2nd, they said we were parked in a restricted parking space not available to us. Well, if NOTHING is written or marked on pavement and I couldn't see it how is it ok to tow? We took pictures. These guys are vultures. I know business is tough but good honest business will take you further then the out to get anything or anyone approach. PLUS they towed a front wheel drive vehicle out enough to get enough space to tow it properly. How do we know that without being there.. A maintenance inspection will determine if this going to get really ugly. Not right, not fair, poor business, will never use them ever. read more

I have been towed by these guys several times living in the condo complex and it is like a cat and mouse game with these guys. Overall, in all instances when time is the factor on how long you are able to park at the location, it is according to their records and time sheet when they determine if you park there too long. I simply say to all now make them prove it. Make them show you where they say you parked for too long and had to be towed. Make them prove to you that you are in violation. Make them show you when and how they annotated on their records showing you were there. When it is all said and done it is simply your word against theirs, but they are the ones that have taken the property and have to show you were in the wrong otherwise it is theft. Therefore, I say to all rise up and challenge them and make them prove to you they are right for towing otherwise take it to the law and let them deal with Dominion Towing. Force them to be on the defensive for their actions rather than paying them for it. read more