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    Services - Don Bigelow, DDS

    Cavity treatment

    Dental exams

    Orthodontics

    2 More Services

    Teeth cleaning

    Tooth filling replacement or repair

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    Glenn Sands Dental - Glenn Sands Dental Team

    Glenn Sands Dental

    3.0(9 reviews)
    0.8 mi

    Consistently one of the best dental practices I have had the pleasure of going to. Dr. Sands has…read morealways done top quality work and the staff are always super kind and helpful.

    I hoped for great care when going to Dr. Sands in December. Unfortunately his office staff ruined…read moreany desire to return. The 24 year Front Desk person leaving in a month in January had already essentially left. She did not return phone messages asking when I could be seen, then wouldn't verify my insurance (this was my responsibility) so my insurance had to call her etc. She never billed the insurance for our visits (happened 2 months after she left) and failed to get back to me about estimates for work needed. I had to call multiple times only to hear that she'd call back but never did. The new staff was not any better - always reminding me they are new and taking 2 months and multiple submissions to my insurance to get work approved. They always claimed they were new or they'd spent alot of time on things or it was my insurance holding things up. Insurance told me they were submitting incomplete paperwork or resubmitting approvals (starts the clock over) rather than just submitting the missing requested items. They also couldn't decide what work I needed done. We went from 5 cavities (direct from Dr. Sands) to 7 and ultimately 10 (with varying teeth involved). The tooth that needed the root canal changed also several times from left to right/top to bottom. Twice I was told it was for a 2 teeth I don't even have. I spoke with Dr. Sands through the after hours line one morning and he seemed anxious to resolve but...He called me back later that day but blamed everything on insurance. When I told him that his staff resubmits approvals rather than just providing missing items and does so via US mail instead of electronically (I had been told this several times by his staff and insurance) he said not true. He told me he'd call me back but never did and my later requests to his staff that he call me didn't happen either. His staff finally sent a text admitting that they had messed up on something but got it corrected and I just need to wait 10-15 business days for an approval. They happily contacted me to say the approval complete (3 months after my first appt) and I would just have to pay 30% for those 10 cavities. There was no way I was going back there. I'm sure they would have gladly collected money for work that wasn't needed. Another reviewer commented about being told work was needed when it wasn't. The fact that the location of work needed varied from day to day and that they doubled the number of cavities I was told were needed was very concerning.

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    Glenn Sands Dental - Glenn Sands Dental Team

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    Glenn Sands Dental - View from one of the dental rooms

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    View from one of the dental rooms

    Don Bigelow, DDS - generaldentistry - Updated July 2026

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