I wish Yelp listed that he does not do free estimates and does not do any work unless you have a service contract. The gentlemen was nice telling me this, but it should be listed on yelp and not for a general homeowner to be able to call for work done. read more

Worst customer service ever. Scheduled to have work done back in June, they never showed. Tried to follow up and the woman on the phone was incredibly rude and kept repeating over and over "we are booked". I said I understand that but you guys were supposed to be out in June, this is not new service I am requesting I am following up on an existing appt? She flat out told me tough luck and find another company. I can see why there are so many negative reviews, your staff needs some serious retraining and this office manager needs to check her attitude. read more

Although I can't give a review of this companies work, simply because they never responded to 2 emails I sent on their "contact us", "request a quote" page for a complete brand new heating system installation; new furnace, new duct work, vents etc. No response for that amount of work shows they most likely would never show up either. read more

I would give no stars if I could. The economy must be good when contractors act like you are bothering them when you call to offer work. We called to arrange for a new hot water heater - we were first told told to email photos of the existing unit, which we promptly did and we did not hear back. We tried to follow up twice - during the first call no one seemed to recall our initial interaction; during the second call we were rudely told that if we wanted this done any time soon we should go elsewhere. No worries. We will. And we will tell our friends to do likewise. read more

Amazing. Everyone was very helpful and very concerned that I had no heat . Quick service and just overall great. Everything was done quickly and affordable read more

I called because Don Davis took over for Sweatland Oil, who put a new boiler in for me about a year and a half ago and I just learned something needs to be corrected. The receptionist kept stonewalling me - for weeks - with excuses about having to look up the records. Even after I looked up the records, she kept trying to stall giving me an answer as to whether they would correct the problem. But, her extremely condescending attitude is why I took the time to write this review. With a receptionist like that, you will surely lose more business.... read more

Don Davis has saved my life more than once! The best plumber in all the land. They've installed a new boiler, two new toilets, and came out in the middle of winter to help solve a terrible burst pipe problem. Hire with confidence! read more

I purchased a 2nd home in the Berkshires two months ago, and the previous owners had long used Davis Heat and Cooling to maintain the boiler system and baseboard heating. While I was back in Boston working, the temperatures in the Berkshires dropped to -8 and there was an issue that caused the boiler to stop working. The baseboard heat pipes froze, and I panicked. Don Davis came out within an hour and started to get things working. The house is toasty warm again and disaster was avoided. No burst pipes! They recommended setting up a monitoring system that will notify them whenever the temps drop too low, the boiler doesn't fire up, or the oil levels in the tanks gets too low. Full service people and I'm glad to be using them. read more

New to the area. Have a significant plumbing problem on a Saturday and am told they will not respond to plumbing emergencies for non-customers after hours..... Guess I'm never going to be his customer. read more

At 5pm, noticed boiler was leaking and water in basement. Called the company, over the phone help followed by emergency visit and everything was back to normal by 6:45pm. Don himself came out, was helpful, polite, and informative. Will definItely call back for future service needs. read more

If you believe it takes 5 hours to "inspect" a small condo furnace and 6 hours to replace a gas valve and install a burner at the total cost of $2,163.01 than by all means call this company. They will fake the number of hours they claim they worked to inflate the bill and write their names on the authorizations. A complete con job. Office staff is equally unpleasant and probably related to the owner. Make sure you are home when they come; my mistake was I was not at the condo and they took full advantage. Very disreputable company! read more

I cannot say anything about the performance of this company except that their office and telephone staff need training not to anger potential customers. We were replacing our existing oil fired furnace with a new gas fired model. We were not in a hurry and I indicated that to the angry woman who answered the phone. She was "too busy" to talk to me. Ok, she was having a bad day...or maybe a lifetime of bad days. Not to be deterred, I actually got in my car and drove to the office. I explained what I needed and was brusquely told that Don Davis couldn't possibly schedule ANY conversion now or in the future. That was it, no reason, just too busy. When I said I wasn't in a hurry, it didn't matter; they couldn't do it. They didn't even know what the job entailed. It must be great to have so much business, you can turn away potential customers without any consequences. I took my business elsewhere and am delighted with the result. If you read the reviews, somebody is lying. read more