We took our car there 2 years ago to have some work done on our 1 2018 Ford Flex. They didn't an excellent job on the front bumper and below it repair. I highly recommend Don Juan's. read more

Realized after I got my car home that the window wouldn't roll all the way down, and a piece of trim over the front tire was coming off. Since it was the weekend, I had to call and leave a message. I hope to get a call back today--a little disappointed that I have to drive an hour out of town again, but I know things happen. Update: Don Juan's fixed the window. They were fast and courteous. read more

I feel like Don Juan is great, no attitude or rude under tones. They txt message you updates on your car abs explain your car problems. I like it here. But remember it might be slow, because of Covid and ordering part from across the sea takes time. read more

My family and I hit an elk on our way to Colorado back in February of this year. Thankfully no one was hurt, but my new truck took a hit to the front end. My insurance had my truck towed to this chop shop for an inspection. First call was from Baron to tell me my truck was totaled before a complete inspection was performed. Second call, he stated is was 21k in damage and he would repair it. Third call was from my insurance agent stating Baron said it was now 43k in damage and that my truck was a total loss. This shop took my truck apart like they were going to sell the parts. They removed parts that had nothing to do with the accident. I knew it was not severely damaged enough to total. Thankfully I spoke to my insurance regional manager and I requested to have my truck taken to CF Auto Collision. It was inspected correctly and they showed integrity from the start. My truck was repaired to factory standards. I would not recommend this chop shop to my worst enemy. US Military Member read more

I took my Subaru into to have hail damage repaired. They did a great job on the hail damage, I would say 5/5. 1) However, when I went to pick up the car the first time they hadn't reattached all of the trim. They stated that there was a mix up and the car should not have been picked up early, even though they're the ones who called. 2) The second time I tried to pick up the car there was a new door ding on the side of the car. They insisted that it wasn't their fault. I had my insurance call them to get that fixed. 3) When I finally picked it up after about a week I noticed greasy hand prints all over the inside on the trim where they pushed it back in. 4) Also, they didn't reattach all of trim securely so now the trim rattles, which is driving me crazy. 5) And finally, the rear-view mirror is loose. So the rest of the "repair" is 0/5. I don't recommend taking your car here because they're going to crap up the inside of the car. If you do end up taking your car here, take photos of the inside and out and do a thorough inspection to ensure they didn't crap anything else up. read more

I guess I should let Brandon know that I'm not interested in him writing up the more than $1200 (at the least) quote to snap my front bumper panel back on - you know, the paint, computer work, entire new bumper and "smashed" sensor that you said needed to be repaired. It's okay, Top Gun snapped it all back into place, dusted of the scraped sensor, which was still working anyway, tightened the bolt and got me on my way free of charge. By the way, I'm really glad you didn't damage it further by continuing to pull the bumper piece further and further from the car as it appeared you were trying to do. Even to Toyota dealer who said that you all were "their body shop" assessed the situation as likely to be fixed with just a clip. The dealer said, "He's waiting for/expecting you." Boy were you. Sorry, not sorry, you messed with the wrong fish. Shame on you. I would only recommend this shop if you enjoy being ripped off and overpaying read more

Brandon, did an exterior estimate on my car which came to $6000.00 ; I talked with Brandon when he was photographing the damage to my car, he said that my estimated damage could be more once they were able to start working on my car and see the interior of my engine etc. Then oddly enough he began mentioning that he could see that I had hail damage to the roof of my car and I told him that my car ( 3 years old ) had never been in a hail storm and then Brandon pointed out that he could see dents in the roof of my car from hail damage and I looked at my roof and i could not see ANY dents or damage to my car roof at all and I told him that I did not see any damage or dents anywhere on my roof. Later the next day I was irritated by this experience and I went outside to look closely at the roof of my car and I took photos of my car roof also. Except for one very light hairline scratch there was no damage at all to the roof of my car. I called the secretary of Don Juans asking to talk with Brandon and she said he would call me back yet he never did. Then I called again and asked to speak with the owner and the owner Beron never called me back. Then I called and talked with Juan and he listened to my upset over being "gaslighted" by Brandon. Then the secretary called me to see if I was going to bring my car in for repairs yet I had already told her that I would not trust them to work on my car because of Brandon playing a stupid mind game with me about having hail damage when there was no damage at all to my roof. Then I called again and Brandon answered the phone so then I was able to talk with him. He still believes that he saw hail damage to my roof and if under better lighting conditions he was sure there would be noticeable damage from hail to my roof. I called him out for playing a stupid passive aggressive mind game with me and asked him what his problem was... and that perhaps he ought to seek some therapy for his negative behavior. read more

Have you ever had one of those experiences where you just know you made the right choice? From the minute I finished my call to get an appointment for an estimate on body work I knew I had made a good choice. Courteous, friendly sounding. A place that doesn't do good work doesn't bother to have nice people answering the phone. We haven't lived in Santa Fe long enough to know by reputation what companies are the right ones to do business with. But I read the reviews for Don Juans company and just had a good feeling. And that's the way it worked from beginning to completion. They keep you updated on progress via email. The work was done in less than the estimated time. here was nothing missed and the work was BEAUTIFUL. I came home with my car repaired and feeling just as good about it as the day I brought it home. And I came home feeling like I had just made new friends. How often do you go to a Paint and Body place and end up feeling like that? If you are looking for someone to repair your vehicle I hope you'll choose Don Juan. read more

This place was recommended by a dealership in town. The estimate given for a dent and a cracked bumper was $4500. The guy even pretended the hatch of the SUV was "crushed and bent in ways most people cannot see"! I laughed in his face, drove a few blocks away, and got an estimate for $900.00 I suspect just like Don Juan , the Trickster of Seville, these people make a living out of tricking insurance companies. Since I was a cash pay customer, their methods fell flat with me. read more

Horrible experience.. they were recommended by my insurance and I felt pressured to use them... I had a few quotes from around town and they all came in around $2200-$2600 for a squished bumper. Took two months to get in there and 1 month to get it back, with cost close to $7000. What was most disappointing, is that they did a crappy job. read more

I damaged my Prius by backing into a dumpster. Based on the positive reviews on Yelp, I selected Don Juan for the repairs. They did a perfect job on the repairs. Exact color match, no flaws, no final price surprises, car delivered on time. While I hope not to need body work anytime soon, if I do it's nice to know I can count on these guys for quality work at a reasonable price! read more

Don Juan's was very communicative and did a great job fixing my front bumper. Their estimate was reasonable and my final total was even less, and they finished repairing my car a day early. Further, they were great with Covid precautions. They have people call upon arrival to limit the amount of people inside and are consistent about employees wearing masks. read more

Don Juan's replaced a dented rear fender on my 2012 Nissan Rogue in July. I found them on-line, and they were also referred to me by Fiesta Nissan as THE ones to work on my Rogue. It is rare that I can say a business has exceeded my expectations, but that is definitely the case here. They sent me text messages indicating the progress and updating me on the expected date of completion. When I went to pick up my car, earlier than I had expected, I was blown away by the work. The back of my 5-year-old car literally looked brand new. But wait, there's more! They detailed the ENTIRE interior of my car ( I KNOW they used Q-tips...) , brought my old black rubber floor mats back to life, and even restored my tires back to as-new condition. Don Juan's was a total pleasure to deal with. Feel free to comparison shop for competitive prices, but you won't find better service (or likely free detailing). read more

I had an accident with about $5000 worth of damage to my car. I brought my car in for an estimate and they took it in the following day, kept it for a couple of weeks and when I picked it up it was beautiful! They also cleaned inside and out! Not once did I have to talk to the insurance they took care of everything! read more

Don Juan's Paint & Body - Here's part of the damage - Body Shops Near Me - Santa Fe, New Mexico

Our new Toyota 4Runner has a fender bender incident and we needed to return it to pristine condition. Toyota of Santa Fe recommended Don Juan's as the place to go. We live in Taos so we needed an estimate on line. Beron, the company president, had me send pictures of the damage and we set up our appointment. We were able to get in earlier than expected. From the start, everything was handled with the utmost professionalism. Juan, the business manager, checked us in and made us feel that everything was under control. We received regular text messages from Santiago, the project manager, to keep us updated on the progress of the repair. One week later (earlier than the estimate) Linda, the office manager, saw to it that we knew when to arrive to pick up our car. We were overwhelmed by what we found. The repair work was done so well that it is impossible to tell that anything had happened. In addition, the car was expertly detailed both inside and out. What great folks and what great work! Hopefully, we won't need their services again. But if it's ever necessary we'll definitely visit them again. Thanks for the fantastic job! Marty and Gail Hewlett. read more

We used Don Juan's shop to fix our 4-year-old Subaru which had hundreds of dents and some glass damage caused by a 2019 hailstorm in Santa Fe. The shop was recommended by our insurer. The job took a week. The car looked like new when done. We were impressed with the work and the customer service. We were informed of all progress and insurance paperwork. Also, weeks after getting back our car, we saw that the driver side passenger window would not stay up. That door had been removed to fix the denting, so we took the car back to Don Juan's. They found a problem with their first repair and ordered a new part, which they installed promptly. We were grateful for their professional treatment and honesty. read more

My car had been stolen and had a large amount of interior damage. They got my car back to normal and were very helpful. Granted they are very busy and the completion time was extended a few times. Other than that I am pleased with the work done and Thankful for the time spent to get my car back to a normal state. read more

After getting quotes from several body shops in town, these guys were the nicest and seemed most professional so I hired them to repair my 2015 vehicle. Just picked it up and looks brand-new like nothing had ever happened. All of these guys are knowledgeable and personable and I highly recommend them. read more

My Rav was rear-ended. Don Juan's Paint & Body was recommended for repairs by my contact at my Toyota dealership. Everything during the fixing process was done in an exceptional manner. I was kept up to date on progress by texts. I didn't have to deal with any problems, they handled everything, including the insurance hassle. The work was completed earlier than expected & beautifully done. When I picked it up, my vehicle was not only washed but was detailed on the inside, which was totally unexpected & was a very nice touch. Very nice friendly staff, if I texted a question I was answered immediately. They were great. The work was exceptional, they found extra damage that was not obvious without close inspection & could have easily been overlooked. I don't see how you could go wrong by using this body shop, they could not have done anything more than they did. Highly recommend. read more

I recently pulled too far forward in a parking space and partially tore off my front bumper on the concrete curb. My car has over 235K miles, so I am not looking to dump a bunch of money into the body at this point, but I don't want it to look trashed, either. Don Juan's replaced my back bumper after a rear-end accident 7-8 years ago and did a great job, but it had been so long I couldn't remember the name of their business. So, I went first to another body shop and was told that the bumper couldn't be put back on because the clips were torn, and was quoted over $1000 to replace the entire bumper. :-( Luckily, I finally remembered the name of Don Juan's business and went back there to have them look at it. While I waited in the clean, comfortable, and aesthetically pleasing customer area (check out the gorgeous rusted steel ceiling and also the leaves embedded in the floors), the appraiser took my car back and came back 10 minutes later with my bumper back in place! I don't think they would have charged me but I was so happy and grateful I insisted on paying for an hour of shop time to tip the technician. Then I left a scarf behind and they called me right away. They are really great, honest people. I will not forget how well they treated me and will always go back to them. read more

A family Durango was brought here after a front end collision. The repair was done, i wasnt happy with it, but i wasnt at the shop when it was picked up. Due to time and being one of the only forms of transportation the vehicle wasnt taken back for correction (body gaps mainly) then the bumper popped out of the bracket after season change. Took it to Don to fix, techs glued it back on, very poorly. Left finger printed glue marks as well as plenty of glue super visible. He saw it, it passed his quality control. Took it back. Was told it needed a bracket, took months to get the bracket, then again was installed poorly. I was there for the repair this time and brought up the fact his techs did a bad job. He tried to blame it on a scrape, then go on to say they didnt do the original repair. THEN he went on to point out all the other front end gaps that should of been fixed when they did the original repair! Saying, "this isnt right, thats not right" He kept saying how its the "fitment" of the parts, well original parts should fit better than that. The bumper doesnt even line up under the headlight, and is about 1/4 inch off of the fender line. Distorting the fender liner. Ive seen cars that were considered totaled come back looking better. read more

I backed my Honda CRV into a wall. The right fender was separated from the rest of the vehicle. The tech at Don Juan's replaced a few clips and put the fender back in place-fifteen minutes. When I asked what I owed him, the tech held out his hand for a handshake. Love that guy!! read more

I would like to publicly thank the entire staff at Don Juan's Paint & Body here in Santa Fe for doing such an exceptional job in my Honda. I have to have my rear bumper replaced and repainted after a hit and run accident last month in a grocery store parking lot. Don't people ever leave notes anymore? Guess not. But Don Juan's matched the paint perfectly and went the extra mile to make sure the car is better than it was when I bought it 15 months ago. I even got a full wash & detail included! Plus they were nice enough to come pick me up and take me back to their shop to get my "new" car. This is the 3rd time I have used this shop and I give them my highest recommendation! read more

Don Juan's Paint & Body may not be perfect, but they are definitely your best bet in Santa Fe. I waited a long time to post my review because I thought they had damaged my vehicle, and I wanted to be sure beyond the shadow of a doubt. Glad I waited, because the problem turned out to be a manufacturer's defect with my vehicle. For newcomers to town, it may be hard to trust, but Don Juan's staff are consummate professionals. I left off one star because they forgot to order a VIN sticker for my replaced door, which caused me trouble at the MVD later. However, they promptly ordered a replacement sticker when I called it to their attention. Most importantly for a car repair establishment, these folks are trustworthy. Recommend. read more

These guys were very good! Gave me an estimate to fix my bumper, then did a great job!

I have nothing but good things to say about Don Juans. Very professional, excellent service and reasonable pricing for the work they do. If you want you car fixed correctly and in a timely manner this is the place. I don't know how they do it but they do. A+ read more

Took car in for an estimate on a small job but when I picked it up was told it was over $100.00 more than the estimate. Surprise! The work was satisfactory but be prepared to pay more than the estimate. read more

I took my truck her based on all the positive reviews. I did not have a positive experience!! When I picked up my truck, the repaired area had little bits of what seemed like dust and sand in the paint. It felt like sandpaper. I refused to take the truck, and they rushed to get it into their shop (while I waited an hour). They proceeded to buff out the problem. Of course, in so doing, they also buffed out the top clear coat. I will never return here, and I suggest you look elsewhere. read more

Great service and beautiful work for many years. Juan, Brandon and crew run a top notch operation.

Walmart patron crunched my CRV's front fender and fled. The car is a daily driver and not a restored classic. I went to Don Juan's Paint and Body. The appraiser looked at it and asked if he could pull it in the shop and have the technician look at it. 15 minutes later he returned, they had pulled out the dent, removed the other car's paint, put paint on a few areas and the damage was essentially gone. Biggest surprise was they did not want to charge me; I tipped the tech. This is a well run business. Office is as clean as a medical office. Top all of this off with their honesty and attitude and a five star rating is well deserved. read more

I just returned from getting an estimate on repairing the driver's side mirror in my 2012 Prius V. I had brought in a previously damaged mirror in case the parts might be useful. Brandon took a look, asked if he could take the car back to the technician, and returned 15 minutes later with a fully repaired mirror. They were able (and willing!) to take the casing from the old mirror and use it to fix the new one. AND they buffed out the scuff marks from the collision. There was no charge so I tipped the technician for the wonderful work he did. I never thought I'd be so happy leaving an auto body shop. read more

I had someone back into my brand-new Honda Fit twice in a year. Each time I needed an entire new door and Don Juan's did an amazing job! They dealt with both insurance companies and kept me updated at all times. I really did not have to worry about a thing. The staff is very friendly and the work they did for me (twice) is just wonderful. I highly recommend this auto body shop to everyone!!! read more

While parking at a friend's home in Santa Fe I backed over a railroad tie that was used as a curb. When I drove forward the rail tie pulled the right rear quarter panel loose from my car at angle that protruded about 10" from the car and severely damaged the panel. My insurance company gave me the name of a repair shop to call for an estimate. When I called that shop I was informed I could have an appointment the next day at 2:00 PM. To get a second estimate I called Don Juan's Paint & Body that had been recommended by the Santa Fe Toyota dealer. I talked with Juan who was very accommodating and said I could bring my car in for an estimate any time I wished. When I arrived at Don Juan's that same day, the estimate was performed immediately with photographs and other data recorded to submit to my insurance company. In addition, the technician reattached the portion of the panel that protruded from the body so that it did not present a danger or be subjected to air flow. This was done WITHOUT CHARGE and BEFORE I arranged for Don Juan's to make the repairs. My insurance company approved Don Juan's estimate with minor changes, and I arranged to have the repair done by them instead of the company recommended by the insurance company. Don Juan's ordered the parts and arranged for me to bring the car in 3 days later. I was informed the repairs would take 2 days. Because Don Juan's painted the new panel in advance, the repairs required less than a full day, and I was able to pick up my car later that day. I found the personnel at Don Juan's shop to be very friendly, professional, ethical and competent. Their office and customer area is nicely decorated and comfortable. When my car was returned to me the repair was beautifully done, and you could not tell it had been damaged; it had been washed and the interior cleaned. I could not have been more satisfied and would highly recommend Don Juan's Paint & Body. Jay O Chicago, IL read more

The fender of my older Land Cruiser in excellent condition was dented while it was parked. The insurance company gave me Don Juan. When I brought my vehicle in to be estimated, two employees cited how difficult it would be to repair the minor damage because: 1. It was an older vehicle, 2. Parts are hard to find, and 3. It had a custom paint job. In spite of their negativity, they submitted an estimate to the insurance company, and the insurance company sent me a check for that estimate. When I called to make an appointment for repair, Don Juan said they don't want to repair it. I was shocked since I had a check in my hand based on their own estimate. The insurance company representative was also surprised at their reaction. I went to another auto body they recommended, Perfection Auto Craft where I was treated with courtesy and professionalism. The owner found a replacement part in five minutes, and no hassle on the paint color. They did a perfect job. read more