Went in to have my Jewelry analyzed and see how much it could be worth. Needless to say, they were…read moreno help at all. All they told me was that my things were real gold and real diamonds, but that they couldn't take it since the quality wasn't the best. So then, I said "thank you! I understand but what would you guys price this since everything is real and not lab grown" and they said "we don't know" how are you guys a jeweler and don't even know the value of gold and diamonds? Anyways, please go somewhere else very unprofessional and seems like they don't know the value of things since they could not even give me an estimate of what it would could be worth.

They have a good selection of ready to wear jewelries but I would not recommend customizing here…read more I had two stones for customization and the store suggested me leave the stones here and they would show me clay over stones for design visualization, also was told the clay would be ready in 1-2 weeks. Left stone with the store and called in after a week, and was told they didn't receive pictures of designs that I like, so I resent. Waited another two more weeks and called in twice, they kept telling me clay will be ready soon, and got a certain answer on last call that clay will be ready last Sat. I went in today on Tuesday and they didn't do any clay with either of the stone, instead showed me a design which I said in my first visit that I would want something different. So imagine leaving them stones for almost a month and come back to see nothing is done as they promised, during the waiting I didn't get any call from the store but have to call in to keep checking. I am sure they are great local store but I am quite disappointed with what I experienced.

I had an old vintage ring that needed a couple of small opals and diamonds put in to it. Ideal…read moreJewelry did an outstanding job for a fair price.

Took an old watch to get repaired or new battery. Not sure what was wrong. Over 2 months passed,…read morethey had trouble finding my watch, apparently they shipped it off elsewhere so I couldn't recover it when asked. Finally weeks later got it back. Then asked if I still wanted them to keep it to try to fix, but I can't trust it will get done in a timely or professional manner anymore. I wish they would had better communication on what was going on (and I speak Spanish, so it wasn't a language barrier), but instead it was confusing and alarming.

Jenna was fabulous !! She went out of her way to get me and…read moremy fiancée a beautiful engagement ring. She is a valued employee and should be commended for her awesome customer service skills.Thank You Jenna for making us happy customers that will continue to shop at Daniel's and recommend to our friends.

I left my 22 inch gold chai to have the clause repaired. The Management "Anthony " said it would be…read moreready in one week .it's been over a week and now I'm told it will be another week. I've not even been given a courtesy call from Management. I believe that they are scaming me because I am a senior. Beware

Thomas and his family business put a great deal of time, care, creativity, and heart into helping…read moreme restore a very meaningful piece of jewelry (my wedding set), and I'm incredibly grateful for the final outcome. I originally came in hoping to redesign the set (as it was damaged), but after exploring several options, I realized a full redesign wasn't financially realistic for me at this time. Rather than pushing me toward something outside my budget, Thomas worked with me to find a solution that honored both the sentimental value of my original ring and what I could realistically afford. He repaired my original setting, replaced my stone with a beautiful lab-grown opal, and helped me creatively use inherited family jewelry toward the project. The end result feels deeply personal and absolutely beautiful -- I now have my wedding set back in a way that feels meaningful, unique, and affordable. What really stood out to me was how much personal attention Thomas gave throughout the process. He took time to walk through options, answer questions, and genuinely get to know me and what I was looking for. He's warm, funny, easy to talk to, and the experience felt very much like working with an old-school local family business that truly values relationships with their customers. If you're looking for a jeweler who will take the time to work with you, think creatively, and help you find something that fits both your vision and your budget, I'd absolutely recommend stopping in to Scotts Valley Jewelers!

Very amazing customer service. Ulisses was great, he was very knowledgeable about products and was…read moreshowing me pieces with amazing prices. Kris was able to thoroughly explain to me what work needed to be done on my watches and the time frame. She followed up nicely and even helped me get a new band for my beat up watch. Even after all the great things, Thomas was able to show me some new pieces and I even purchased a new watch. Small team but mighty !!!! Amazing work all three of you.

This review is long overdue (and also very long), but now it spans 5 years and a couple different…read moreprojects that make William Greene a big part of my family's story. My grandmother had a few pieces of vintage jewelry that over the years my mother had pulled from to make other pieces (matching necklaces for my sisters and me, etc.). She wanted as many family members as possible to have a part of this sentimental jewelry. After her passing, it was up to me to make sure her wishes were met that each of my nieces receive an item made from a pendant of my grandmother's. It seemed important to have the right jeweler for this special project, and it only took a few minutes with William Greene to know we'd found the right people. Not only did he light up when he heard about the project, but he shared that he had inherited this business from his father and it was in his blood to make sentimental jewelry from heirloom items. Over the course of a few months, William and his wife created some beautiful designs that allowed my nieces to have unique pieces from the same pendant. It was such a moving way to honor my mother, and felt so good that they seemed invested in the project too. The four rings, and a drop necklace were all perfect and my nieces were so moved to receive them. William also restored and resized a ring of my grandmother's that I'm now able to wear. Fast forward a few years when my husband was getting ready to propose. When he learned that I was in possession of my mother's wedding ring and would like to have it reset as my own, he knew immediately whom to work with. He remembered a conversation from an early date about my meeting with William, who made a hard time mourning my mother a little lighter by his excitement to create such special pieces. He knew that William should be the one to make yet another precious item, the one I'll wear the rest of our lives. When my husband reached out to William and his wife, they remembered me and the past project. They were so happy to work with him on this next big item, and they even were able to work with him remotely, making sure that the ring was shipped with insurance. I love my ring, and I love that William and his wife were able to be such a part of my family's story, spreading that beautiful legacy of heirlooms to new generations. Our one minor note on both the projects would be that the communication on progress could've been a bit more consistent. However, the stunning finished products and the feeling behind the work far outweighs any minor delays in communication.

William Greene Fine Jewlers in Scotts Valley provided an outstanding experience. I walked in…read morewithout an appointment needing my watch refitted after a link came loose, and they welcomed me immediately. Not only did they quickly and expertly reattach the spring and adjust the fit, but they also carefully inspected the piece for scratches. I was so relieved they hadn't found any. What truly made the difference was their kindness and patience. They made me feel completely at ease, never judgmental, and genuinely cared about my experience. The friendly atmosphere, even down to the shop's sweet pup, helped calm my nerves after a stressful moment. Highly recommend this jeweler for both expert craftsmanship and truly heartfelt service. I'm so grateful, thank you!

I brought in cases of vintage jewelry, and got great advice on how to price the items they were…read morenot interested in purchasing. They also purchased some of the gold and turquoise jewelry I had. Jojo is fun to work with, and it was fun to hang out and look at what they have on display as well.

I came to Treasures to fix my Mother's ring that was passed down to me. A while back I originally…read moretook the ring to a "Scotts Valley Jeweler"... I won't name names (hint, hint), and I wanted them to just size the ring to my finger. It had to be sized up a bit. When I picked up the ring the gold band was stretched thin into an oval shape which flopped around on my finger. I pointed this out and they said they didn't see anything wrong with it. When I came into Treasures I was greeted by a very sweet and kind woman and then met her daughter and her husband. It was so nice to get that warm family feeling like they were going to make everything right that the other jeweler had ruined. Sure enough they did just that. The ring was brought back to life and made very strong and expertly crafted. I also had them do tipping to my Moms wedding bands. Tipping is when they build back up the prongs holding stones in a band. Both rings look fabulous and I'll definitely come back to have them set more of my loose stones in the future.

I took in three watches for battery replacement and they were ready earlier than expected. Thank…read moreyou very much for fixing my watches!

Beautiful store. Have purchased jewelry before with excellent customer service. This weekend went…read morein with a friend and there were three sales associates sitting behind a counter talking amongst each other. My friend was looking specifically for an item. We walked the entire store and no associate asked us if we needed assistance. People shop at local businesses for customer service.

Eduardo helped me out when I came in to sell some gold and payed me a certain amount I was happy…read morewith , highly recommend selling gold to him i! Best prices out of all the shops in the 831 area

We stumbled on BoldJewelers one night after dinner, Eduardo was just closing up his store , but let…read moremy husband and come and look around, right from the start he was so helpful.and accommodating, he really helped me make the best choice, a custom made ring , I could not be happier, also it completed in less than three weeks, Thank you again Eduardo ,you have made a new Customer very happy, Isabella

Such an amazing experience working with Shelly! She created a custom ring for us that truly brought…read moremy vision to life while also making the whole process feel collaborative and fun. My husband and I originally found her on Google and went in just to try on wedding bands. She was so kind and never pushy, which we both really appreciated. We ended up upgrading my ring instead, and she helped us customize every detail together. We designed it with an 18k gold band and platinum prongs to hold the diamond, and it turned out even better than we imagined. It's completely unique and so well made. Shelly was incredibly easy to work with throughout the entire process, and we genuinely don't see ourselves going to anyone else in the future. Highly recommend her if you're looking for something custom and high quality!

Shelly provides top notch service and is very knowledgeable. She helped us with an appraisal for a…read morering to update our insurance policy. It was easy to schedule, and she has a lovely office in Carmel-by-the-Sea. She was kind enough to clean the ring and was able to get us a detailed appraisal within a few hours. We highly recommend using Shelly for any jewelry needs.

The owner is very knowledgeable, provides expedient service, gives honest recommendations and the…read morecost is very competitive. I took my Rolex, Cartier and Omega. Trustworthy service at great value.

I visited Doman Clock & Watch in Los Gatos. I had a previous…read morebad experience with another watch repair shop. At Doman, I was greeted with a smile and my watch was inspected. It now runs better. I trust Doman and will be back with some other watches that need repair. I highly recommend Doman.