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    Lumen Gallery

    4.4 (20 reviews)
    Closed 11:00 am - 5:00 pm

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    I went to Lumen Galery in September for the arts and wine festival. I found the cutest ring and purchased it. She had a size 5 in stock which I could get sized or I could just order size 6 from her. She looked up how much more the size 6 would be from the designer and I decided to pay the difference instead of buying a size 5, and taking it to a jeweler. I was told the ring is white topaz, diamonds and 14 karat gold. I found it odd she was going to charge me for shipping. Usually when you make such a large purchase shipping is free. And come to find out after finding out who the designer is she also charges free shipping on her website. The owner said she had to ship it to lumen Gallery and then ship it to me, therefore charging me. Not sure why you couldn't just get direct shipping from the designer. Maybe just another way to charge the customer. Just like she charges for bags and doesn't tell you. I think it was 3.50 a bag she charged my friend times two. It was a bit of a struggle getting it shipped. I hadn't heard anything so I sent an email and she said she had just received it that day. Then she said she was out of the office for a few days. Not quite sure why she was the only one who could ship it out. With that being said, I received the ring. There wasn't any information about the ring or who the jeweler was. Which led me to believe something was wrong. I asked her to send me information on the ring and who the jeweler was. And asking her why it wasn't stamped 14 karat gold. She then responded that the jeweler was now using 9 carat instead of 14 carat. Because gold prices have rose dramatically in the last year. And apparently the jeweler did not notify her. I find that hard to believe if you're carrying a jeweler in your Boutique that they would not notify you about new gold standards. Not to mention when she looked up how much the size 6 would be it's right there on the webpage, I later find out and I looked up her information. When I took it to a jeweler, he also said that not all of the diamonds were real. (I can honestly say that part had nothing to do with the owner at lumen Gallery) i jeweler said I would have to pay $350 to do an extensive review. Which I was not going to do. I contacted the owner after receiving the information from the jeweler. Instead of being very apologetic, she was rude and defensive. She should've had no qualm over giving me a full refund under these false pretenses. She then told me I could not get a refund. After I said I would report her to the Better Business Bureau. She said she would give me a partial refund and I would have to pay a restocking fee and shipping. I said absolutely not!! I then decided to be my own advocate and filed a claim with my bank to receive my full refund. Per the bank she has to approve the refund. I filed that on September 30 and I'm still waiting. If I don't get my full refund I'm then going to file a complaint with the BBB. It's really unfortunate that she treats customers this way. I attached the receipt and the return policy and the text conversation. This could've all been solved real quick if she would've just said I'm so sorry. Can I give you a full refund. Or maybe a discounted price. It's unfortunate because she has some really adorable things in her store. But I cannot support a local business owner when she treats her customers this way.

    Chilewich Rug - 2'x6'
    Ellen R.

    We love Lumen Gallery! It is our favorite FAVORITE store in Capitola. We met Cierra when we're we there and her amazing staff pulled out every Chilewich rug possible for us to find the exact right one... well... turns out it didn't look good so when I went back, they again patiently pulled out every rug possible until I found this beauty! I love the vibe of Lumen gallery. The art is stunning, the jewelry glorious, but the icing on the cake is supporting someone so deserving of success like Cierra- if you want a great experience, go in, meet the staff, feel the vibe and enjoy!! Can't wait to go back!

    Alex L.

    Lumen is far more than your average gallery. This is a thoughtfully curated local shop with plenty of unique gift offerings and items you'll want to have around your house. Basically, stuff you never thought you needed until you walk in their doors. We stopped in while strolling around downtown Capitola. They were super strict when it comes to COVID regulations and were only allowing a small amount of folks in the store at a time after sanitizing. This meant our group of four had to stagger going in, but I'm glad they are airing on the side of caution vs. the other way around. Once inside we found goodies galore. Handmade topographic 3-d wood maps, old posters, phallic and sexual sculptures (our favorite and some really cool jewelry. All of what they offer supports small and local artists, which is a wonderful way to benefit the community as a whole. We would not hesitate to pop back in here when we are next in town!

    Look for her trunk shows- I got these beauties tonight for 20% off!

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    4 months ago

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    24 days ago

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    2 years ago

    Every time I am in Capitola I love strolling through this place. Always lots of contemporary and stylish things to see.

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    Cierra R.

    Appreciate it Bob!

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    10 months ago

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    1 year ago

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    2 years ago

    Great customer service with a plethora selection of gift items from home goods, handmade jewelry and ceramics to art and lighting options!

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    Cierra R.

    Thanks Kriss!

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    3 years ago

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    Cierra R.

    Awww thank you so much Ellen! I’m glad you found the perfect rug!!

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    6 years ago

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    8 years ago

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    7 years ago

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    Photo of Cierra R.

    Cierra R.

    Thanks Edna! Xoxo

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    13 years ago

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    14 years ago

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    6 years ago

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    Cierra R.

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    12 years ago

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    13 years ago

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    Cierra R.

    Haha! This is funny, I must have had too much caffeine that day lol!!

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    12 years ago

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    Ask the Community - Lumen Gallery

    Review Highlights - Lumen Gallery

    Cierra, the owner, is a lovely young woman, who gives wonderful customer service.

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    IronHorse Home - untitled

    IronHorse Home

    4.5(6 reviews)
    1.0 mi

    Beautiful furniture and clearly good quality. Unfortunately, the sales experience made it…read moreimpossible to shop the few times I've tried. I came in fully prepared to browse and seriously consider purchasing a chair in the ~$3k range. Instead, the salesperson was extremely aggressive and would not give me space to look, sit, or think on my own. Every move I made was interrupted, redirected, or talked over. It felt less like assistance and more like being pressured. Furniture is a considered purchase. I need time to sit, step away, compare, and come back. The constant hovering and sales tactics completely ruined the experience and ultimately drove me out of the store. More than once. It's a shame, because the product is nice. But customers need room to browse without being managed every second.

    our favorite furniture store with best quality. we had bought first bed furniture and later a…read morenicely firmer mattress Italian brand . plus best pillow 100 % cotton very friendly in our skin plus comfortable when sleeping blends so well with mattress . customer service is above and beyond Adam and Steven and Donna was very helpful too. We need as soon as possible mattress and they really got it as soon as they could. it's worth the wait too. the only fine furniture store clean, sparkling once you walk in you can feel nicely ambiance easy to look for furniture . once again Thanks a million.

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    IronHorse Home - Untitled

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    IronHorse Home - Untitled

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    IronHorse Home - Pinnacle sectional with a BDI coffee table.

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    Pinnacle sectional with a BDI coffee table.

    Carmel Bay Company at the Village

    Carmel Bay Company at the Village

    4.8(4 reviews)
    0.0 mi

    Really liked this shop! From the eclectic blend of reasonably-priced merchandise to the friendly…read moreservice. I did read the reviews of the store in Carmel - wowzers. I did not experience the level of horrible customer service that Yelpers complained about at this location. I bought a fun scarf - kind of like a cheap knock off of the striped Missoni-style scarves. They were only $7.50! Acrylic of course. Great spot to buy a unique souvenir or a gift for someone. Highly recommend!

    This is the capitola edition of the carmel bay company, located just a block off the beach…read more Parking is street only which sometimes (weekdays in the winter) possible at other times (weekends, the entire summer/tourist season) the rarest commodity on earth. There is a surface lot a block (off of Monterey) away that has all the same problems as the street parking. Generally speaking I like the odds that the lot behind the police station offers, but in peak tourist season you'd best plan ahead for parking. This is a medium ish sized store very typical in layout for the shops that line this block close to the beach. The entrance faces the street, and the stock is laid out through the store with the cashier at the back. It will seem narrow but isn't really. The stock falls into mid range giftables. It's not a super expensive spot where you can blow 500 dollars on a purse but is the kind of spot where you can pick up a decent clutch for 40 bucks or so. Most of the items fall into the home décor category with a mild beach theme. There are inspirational books, wine accessories, all sorts of beach gear, light clothing, candles, leather craft goods, cups, and yes magnets because of course there are. Overall it's a reliable source of better quality gifts then you'll find elsewhere on the esplanade, the kind of things that won't embarrass you when you get home.

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    Carmel Bay Company at the Village - Book

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    Book

    Lumen Gallery - giftshops - Updated August 2026

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