2.5 got my hair cut by a junior stylist... i had an apt and she didnt cut my hair til about 20 mins after my apt start tine...didnt apoligize or wasnt even aware....that i booked an apt and also waited.. the hair wash... ok seriously she like slopped shampoo and conditioner all over my head and it was extremely messy like almost a frantic process. i got shampoo all over my ears near my face and cheeks. like... seriously are you new? so in terms of haircut. not bad but not great. sure when they style it anything can look good. but after wash and wear the layers dont blend. my front portion chops off so much shorter than the rest of if where the next layer should be and theres no flow. after all said and done... JUST AVERAGE. read more

Went to get hair cut today by stylist Fresh she butchered my hair. It looks like it was cut with a butter knife it's 4 inches shorter than it was suppose to be despite me repeated telling her it was to short she cut chunks out of back of hair. She was rude disrespectful. Blaming me when I refused to pay she threatened me..I went to see if someone else could fix it it so bad they said wait til it grows out a bit . So now I'm stuck looking like a 12 year old boy read more

Came here for my bi-weekly cut. I've been dealing with my hairstylist, Michelle Jankovski, for over a year now and she always made me look like a Hollywood movie star. I love her personality as well; always upbeat, cheery and positive. She's got mad skills: she does my fade using scissors and is always even, no mistakes. Amateurs use clippers. My wife comes here as well and yes, she also goes to Michelle. We are expecting our newborn in the first week of July and Michelle will be cutting my daughter's hair, no one else. Thank you Michelle!!! read more

Donato Salon + Spa - Hair Salons Near Me - Toronto, Ontario

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Went for a consult was quoted around $360. Went for my appointment on a separate day and was told that I need a two step process need to pay $340 for correction then $360 for balayage. I already took the day off and desperately needed my hair corrected. She went on a 20 min explanation saying why it needs to be a two step process and didn't get much opportunity to give opinion nor was I asked if it was ok. It's a sneaky tactic to persuade clts. Anyway unfortunately I just went ahead with it but was truly uncomfortable. I was blind sighted don't let the same happen you! Most angry about how they changed the direction on me and wasting my time. If I knew I would have went with another salon. I feel like that's also one of their tactics to get client interest. It's way too much money and I just feel like I was cheated. Never coming back here and will discourage people from coming here due to my poor experience. Total with tax paid almost $400. I wanted to cry leaving the salon, didn't achieve what I wanted, was lied to about the quote, wasted my time and had to pay more money and spend time elsewhere to get what I wanted. read more

I get my hair cut here often at shops at don mills. The service is okay... Front desk people tend to have their own conversations not work related while you are waiting to either pay or get helped and just ignore you. Got my hand massaged also on my fourth or fifth visit here while my hair was being dried. it was complimentary along with a makeup application that i chose not to get. I usually pay about $60-70 for my hair cut. I think that is the senior stylist price. I get my hair done by either Jennifer? Lyna or Edyta.. I don't know if i got their names right, but they are very good at getting exactly what you want. I've been thinking about colouring my hair here, but have read reviews that were awful- and i do not want my hair looking ugly. The interior of the store is very modern, and classy. The spa section is in a different room and is very pretty. Overall my experiences here are alright... I think some of the employees need a customer service lesson, but then again there are some things you're just suppose to know if you're smart. I recommend this place, but you'll either love it or hate it. read more

I have enjoyed my services for hair and spa at Donato for the most part. The salon is pretty and parking is free. The manicure was a big disappointment , $40 for an ordinary manicure. The facials are good, the spa is lovely and clean. I am very happy with my hair colour by Jacqueline. The reason I would not recommend Donato is the aggressive sales pitch incorporated into most of the services. It ruins an otherwise pleasant experience to have to fend off a high pressured sales attack with every service. read more

Was there mid January, Nice decor. Very nice and modern look. But that's it. Prices are outrageous and hair cuts are just okay. I'm very picky with my hair stylist (yet to find a good hair stylist- referring to that M Squared review) so this place is no different maybe a slight star better. I got the Master Stylist I, forgot her name but it's some young Asian girl. She washed my hair nicely, bluntly cut 2 inches of my hair then proceeded to blow dry my hair (I have no idea why this blow dry phenomenon is out here my Chinese hair falls straight whether you blow dry or let it air dry) after blow drying she proceeded to cut it??? Mega lame. She showed me the final result and I said "can you cut more so it's more layered or whispier?" She said " well if I cut more it won't look good but Ill cut some more if you like?" Let me just say my hair has been in a bun since. read more

Went there for a facial appointment and have a few points to say: Booking - there wasn't many available slots to book, they primarily have hair cuts so keep that in mind. So I finally find one slot that works... Price: $100 is decent for sure, I used to go to the Mississauga location so the price is no surprise. The room: it's a tiny room in the back, didn't feel very calming. Staff: the people at the front are very snobby and their attitude was not appreciated. They told me there is no tip using credit card and when I said that's not cool the girl basically rolled her eyes at me rudely. Not great. Facial: the extractions were nice but she got water and cleanser and creams in my eyes. My eyes are sensitive and it's been a few hours and my eyes still burn a bit. Overall the quality is okay. I would recommend going to the Mississauga location instead. The rooms are lovelier and the quality is way better. I got more than six facials in Mississauga and not even once got water or cleanser in my eyes! read more

Wonderful Service. Thank you Tashana for making me feel like a million dollars. Definitely coming back

I got my hair cut and got a Balayage done by Sherry and she is AMAZING!!! Everyone who worked there is so nice and the salon is so beautiful!! Definitely recommend you trying this salon!! read more

Incredibly disorganized. Made an appointment twice, both times they were cancelled, however I was never informed of the cancellations until I showed up on time for the appointments. Do better Donato. Would never recommend a place like this that has no value for a clients time. read more

I haven't been in your spa and salon however I pass by daily. It's literally disgusting and unsanitary to have your workers smoking in front of your store. What kind of an image are is that? You're giving the public sector service on a spa and salon keep it professional. read more

Based on the reviews I had read about Christina, I just got a cut from her last week at Donato. She is just amazing and has given me a cut that was truly what I was looking for. I have tried several hair stylists in toronto for the last 3 years but she seems to be the best so far , she understands what you need and gives you the best style that suits you....!! I am soo happy :) read more

Great upscale location, convenient parking, professional staff and spacious modern salon. Sherry is a top notch colourist and a perfectionist - always happy with my results! read more

I made an appointment to get my hair blow dried and styled for an event that I was going to on November 10th. I asked the stylist (Michelle) if she could put a few curls in my hair and pin it up. All seemed well and the style looked pretty good until the next day when I washed my hair. I got the shock of my life when I discovered that my shoulder length hair had been burnt! I looked like a scare crow and my hair was beyond repair. After spending a fortune on products, and three hair cuts in the same week, I settled for a very short cut. An inch and a half of burnt ends still remain. It will be at least six months before my now very short hair is healthy again. I called Donato to let them know what had happened. I wasn't looking for them to fix my hair (as I would never set foot in the salon again) or compensation of any kind...just thought they should know that the flat iron used on may hair must have been set way too high given my hair was burnt to a crisp. I thought the manager should know to avoid this happening again to someone else. I left a message with Scott the manager-and no one called me back. I will never go back to Donato and would not recommend them to anyone. read more

My husband purchased over $300 worth of massage and pedicure/manicure gift certificates from this location. When I went to book a massage I was told they don't have an in-house masseur and that I would have to go to the Square One location. This was a huge disappointment because of the distance. Why would they offer certificates for services they don't offer? After much haggling with the clerk I was offered a $40 complimentary gift card. When I went in to redeem the card on a Sunday I was told the only days the card could be redeemed was Monday through The staff at the front desk disregard you as a paid customer and lack good customer service skills in rectifying this situation. I do not recommend per-paying for services at this location. read more

I've been here a couple times, three times for my hair and twice for facials. Hair - honestly, you could get the same cut anywhere else, nothing special. Facial - I've gotten two here. The first one was with a girl who is no longer there, but, it was amazing. The recent one I got was horrible. Steamed for over 40 minutes, which is unheard of. Felt like I was going to suffocate. Two minute extraction (I actually had another facial a week after this one because I just felt like my face was still dirty and all my pores were clogged), followed by a 15 minute face mask. The lady was in the room for maybe about 15 minutes during the whole 1.5 hour process. Also, the lady had said she used to work for Dr. Murad, which was surprised considering she didn't know how to perform a proper facial. Honestly, you're better off saving some money and going somewhere else. Staff - horrible staff. The girls at the front don't greet you, are always doing their own thing. As I was checking out, one of them was on her phone texting - I don't think she even looked at my face as I was paying. Is this even allowed?? They're also just really rude, snobby and disrespectful. Environment - one of my favourite things about the salon is how nice and luxe it makes you feel, hence, the hefty bill at checkout. All in all, I'd recommend trying out a different spot. Your money is your word and it's better to spend it elsewhere because it's just not worth it spending it here. read more

I go to the Don Mills location regularly to get my hair with Michelle, and I have to say, she does a great job! I also regularly have had pedicures here... but have to say, for the money, they are on the disappointing side... I, like other reviewers below, found it a light treatment, with most of my calluses etc still there afterwards. I have also had a few facials here. Also agreeing with reviewer below, the sales pitch on products IS VERY DISAPPOINTING AND WAY TOO AGGRESSIVE. I had a $150 facial, an when I came out, the attendant had at least $600 - $700 worth of expensive facial creams and treatments that I must ABSOLUTELY BUY (I didn't) The pedicures next door at Aphrodite cost about the same, are way better. If it wasn't for my haircuts with Michelle, I wouldn't go back. read more

The lady I always go to is absolutely amazing! She always does such a great job! As well as the lady that colours my hair, she really cares about her clients. read more

They never keep appointments and make you wait when no one is there.. I've gone 3 times and all 3 times been horribly disappointed. The last time i Waited 45 min for an hour long massage.. Ended up walking out. Made an appointment the second time only to hear they didn't have anyone to give the massage on that day and it was booked wrong.. But I was notified after I showed for my appointment.. And the first time a male masseuse told me I HAD to take my clothes off to have a neck and shoulder massage.. Also walked out .. Horrible place read more

Professionals are good, however lack of communication by manager. Told manager upon my arrival the services I needed. Three different professionals and helpers attended me but no one knew all the services I had requested. Had to explain the professionals and helpers individually. And btw it wasn't a busy day for them as the weather was wasn't nice so can't blame the workload. read more

Hello! I have been going here for a few years, and have been getting my hair done by Michelle... who is great. Friendly, does a great cut and style, and overall, I have always been really happy with her. I am writing this... because it reminded me after reading the other reviews that I wanted to provide the feedback... 1. The SPA area for pedicures is nice, bright and clean... but I have to AGREE with the other reviewers. The sales pitch is was too aggressive, and way too in your face... I have had about 5 pedicures here, and the last time, she pulled out about $150 products and really pushed them on me... I declined... and ever since then, have also been getting pedicures at Aphrodite - at the Longos plaza nearby - which is clean, and great! 2. Also have had 3 facials... which I won't repeat. Same thing - excessive sales pitch... pretty much forcing me to buy stuff that I hardly ever use... 3. The real thing I am wondering is... with the overall LOW rating (2 - 3), why is management not responding or doing anything? I have seen many complaints about the front desk, and the staff pushing SPA products on you... no response. The only response I saw was to address the fading hair colour... My neighbour is friends with the owner.. thinking I should advise him to look at this site - - because if I had this much negative feedback on this business, I would be a) respoinding, and b) changing things. But not Michelle - she is great! read more

This was my third visit at the Don Mills location (three times for a cut and twice for colour) The colour has always been disappointing despite bringing in pictures and asking for very specific things like a "natural look". The hairstylist also made some comments that made me think that until now she has not been cutting my hair that well. The salon is big and modern with large product selection but at a $300+ price tag I would rather pay for the professional talent than sleek surroundings. UPDATE: Orange highlights that should have been copper have washed out and now it is just a blonde fuzzy mess. Cut is terrible and the damage from the dye job will take months to repair. John Donato is supposed to be one of the best in the business I hope he knows about the poor quality leaving his salons under his name! read more

I've been going to Donatos since it first opened their sq one doors back in the days. Since moving east I've been trying to find a good stylist at the Don Mills location. It's been a few years of bouncing back and forth trying new stylists and new salons in the area. I keep leaving this location disappointed. At first it was because I found the staff incredibly snooty. I went back to sq one but after a year or 2 decided to try don mills again. Their attitude changed for the better but finding a good stylist was difficult. In April I got a cut from this girl who clearly wasn't experienced but was a stylist 1. My hair ended up SUPER short because she couldn't figure out how to make it even. I ended up having to ask her to stop and their most senior stylist on duty had to correct her, explain where she went wrong, and finish the cut herself. I was put in a horribly awkward position. This past weekend I went back and went with a level 2 stylist that was recommended by their senior stylist to runs the show. While I was waiting (20mins past my appointment time already) I was watching the girl in her chair basically scold her for not understanding what she wanted and telling the stylist how to cut her hair. I should've ran.... but alas I really needed a hair cut. I showed her pictures and said I wanted blunt ends and not wispy. She kept telling me that there were layers in the picture.. clearly not understanding what I was asking her to do cause she kept "correcting" me. I told her I wanted the layers but the ends I wanted more blunt and I like a messier chunky look. It took a lot of dictating and directing but in the end I got what I wanted but I felt like I basically cut my own hair. She had to recut the style 3 times cause she kept making it wispy without layers which is the opposite of what I asked. I had to continuously remind her what I asked for. When I went to pay I was shocked by the price. They used to be $65 for salon 2 and now it was $75. After tax and tip that haircut was not worth over $100! That's insane. For that kind of money I should be able to show the stylist a few photos then just sit back and relax. I shouldn't be on edge while the stylist keeps saying to be "tell me what you want me to do" every 2 minutes. She'd literally hold up a piece of hair and ask me that. Umm you're the stylist, you tell me how to achieve what I want. How am I supposed to know?! Even in the end when she tried to "wave" my hair I had to ask her to stop (I was going to a party that day otherwise I would've kept my mouth shut and gone home to wash and restyle) because she clearly didn't know how. The "waves" were very choppy like it was someone learning to do waves with a straight iron for the first time. I wish I was exaggerating but I'm not. In the end I basically styled my own hair as well.... water down, curling cream, boom done. I had to ask her to put in a root booster so my hair didn't fall flat... like why am I telling you? Shouldn't you be telling me?! It wasn't salon quality styling for sure but it was hella better than whatever she was heading towards leaving me with. Overall 2 star cause I did leave with mostly what I wanted. -3 stars because of price and the amount of leading and question answering I had to do. I would say for the amount of effort I had to put in, and the experience she seemed to have, she was worth $45, not $75. So as to not sound like a complete hater... I had gone to Ruby at sq one for probably 10+yrs or whenever she started there. Unfortunately it became too far and I wanted to find somewhere more convenient but at least once a year after trying other places and people I'd suck it up and inevitably see her. For her I'd gladly pay $75 without question but she no longer works there and now I'm really on the hunt for someone new :( read more

I booked an appointment for a manicure and pedicure at the Donato Salon at the Shops at Don Mills. When I arrived, they presented me with a 3 page medical questionnaire, filled with personal medical and other questions entirely irrelevant to the service they were to provide. When I told them I was uncomfortable with this questionnaire and saw no relationship to the service and no need for them to have this information, they refused to perform the service. I have been to numerous spas for such services and I have never been asked to provide such detailed, personal and medical information. This is a ridiculous policy of Donato's and I'm surprised others would be willing to give this information. read more

I am a regular to Donato and loved my experiences with my stylist (Michelle J) and colourist (Francis). There was an issue with my colour lifting to bleached orange only 13 days after I got Elumen done- which isn't supposed to fade like regular colour. I have done this with REDS and those are the hardest to keep but I managed fine. This time around, I went violet, no issue to put on but my hair didn't take and had to be re-done 2 x. I was "finished" by an apprentice and I feel that she forgot to "lock" the colour. I called in to complain and seek to have it remedied. The receptionist was unbelievably rude and dismissed me with, let me speak to my manager. She phoned me back the next day to leave a message that said, Violet fades so that is what you have to deal with when you choose those shades. -- I couldn't believe the snotty tone or the rude retort. Elumen is not meant to fade especially not after 13 days! The brand needs to work on their customer service! read more

I have been growing my hair out, and even though my regular stylist was shaping my hair during the process, I was feeling like my hair was too boxy looking and heavy. I decided to try a senior level stylist at Donato to see if he could uplift my style. I asked him to create some layers in my hair and texturize the ends. Because of the blunt angles that had been created in my hair from my previous stylist, he said that it would be a challenge, but he would do what he could. All I can say is WOW! He did such a great job! Now my hair looks playful, sexy, and has movement. I really felt the stylist listened to what I wanted and gave his suggestions on what would work and what wouldn't. He also spent more time on my hair than usual to create the "shatter" effect that he was aiming for. Afterwards, I got a complimentary makeup "refresher" (bronzer and lipstick), which I thought was a really nice touch and really made me feel beautiful for the day. I went to the salon on my day off, and feel refreshed and gorgeous afterwards -a perfect way to relax! I would definitely go to Donato again (and this location is awesome, as they are right in the Shoppes at Don Mills, which is an outdoor mall -great for soaking in the sun, shopping the latest fashions, and enjoying a coffee at the nearby Aroma Espresso Bar). I highly recommend!! read more

Went in for a trim and to try something new (bangs) back in Feb. The hair stylist was really rude and kept trying to talk me out of getting bangs and to cut more length on my hair. I kindly told her no and kept getting the impression that the bang cut I wanted she simply did not know how to do. I was told to sign a waiver because she didn't want to be responsible for my hair even though it was a simple bang cut and trim. I know my hair had a lot of dead ends but I assured her that they didn't bother me and that I loved my hair length. As she went to the receptionist I could feel them talking about me and laughing which made me feel completely insecure on the professionalism they hold. I normally would've ran away from a place like this but I wanted a new look and had a flight the next day so my options were limited. Eventually she eased up as I began to talk to my friend over the phone about my travels. I kinda felt that she thought I was of low income or something and when she overheard my lifestyle she got super sweet and suddenly interested. I admit I looked a little rough going in and the weather was awful but felt that they really judge people based on looks. The bangs in the end were nice but it was not what I had asked for so it was clear that she had no idea on what she was doing. The second time I went was with a friend who was getting her hair trimmed and I joined in to go as well to give them a second chance. We called in early to book some time in for both of us and when we arrived the stylist looked super busy. She paused on a lady to cut my friends hair and then when it was my turn she simply looked upset and stressed so I kindly said no. It shocks me because we had both called in for a trim and booked time but it appears that she was too busy which shouldn't be the clients concern. The receptionist should've said something but failed to on both our end and the stylist. I wouldn't recommend anyone to go here. Its shocking on how they treat clientele based on appearance, they seem to not listen to the client and also are very unorganized on the mass of clients they can handle. Sad to see a salon like this in such a good area. I even gave them a second chance to redeem themselves but I would be insane to go in for a third. Also It took me a while to write this review because I had a friend recently go there and got them same judgemental attitude so decided to write my experience in the hopes that no one would go here! read more

The facials are amazing and Rena does a great job. Other then that, all of my experiences there have been disappointing. I spent $500 there for a bunch of treatments and they were nothing but rude, catty and unprofessional. The receptionists have continuously quoted me wrong each experience. I was quoted once $25 for a hair blow dry to later be charged $80 and they had the worst attitude. I recently was quoted $80 for a facial and then charged $120. The receptionists really need an attitude check and keep their personal conversations at bay when a client is around them. read more

Ok so I tried calling to make an appointment for a haircut for my 6 year old son at their Yorkdale location. After being hung-up on three times (!!!) when I finally reached a live person and let her know the number of times I was hung up on, all I got from her was "oh....ahh....hahaha". When I requested to set up an appointment she wanted to know if my son has a file with them, then opted to ask further questionnaires to create a separate file for Yorkdale location. For a Salon which charges $$$ not to have one database for their clientele and such unprofessional reception service, I hardly think they deserve any star what so ever! If they don't know how to answer phone I would NOT risk being around them with scissors in their hands!! read more

I decided to get partial highlights and brought a picture with me that I really liked however the colorist said it would be waaay to light for my brunette locks so I said I obviously wanted something which compliments my base color however I do want to go light. So blonde highlights with warm undertone. Basically came out with platinum blonde told the stylist it was waaay to light n so she used toner to darken it which didn't do much n then toned it a third time which ended up changing my base color which was not suppose to happen. I had been there for three hours already so I was ready to go leave. Went home n my hair was a mess it looked like I had used box color on my hair light on top dark at the bottom l couldnt see the highlights and my hair was soooo tangled I couldn't even brush through it. Went back the next day told them to fix it. Still wasn't what I wanted let's just say never going back to get my hair colored from that place. Suuuper disappointed! My hair looks like I colored it myself. read more

I have been to this location twice for Michelle and she does a great job and I will keep going back for her but NOT to my surprise I have read quite a few negative comments about the front reception staff that I totally agree with. Glad to know it's not just me that thinks like that. read more

Had a mani-pedi done two days ago using Groupon. What a disapointment! I had somewhat expected so much more from Donato. Kelly who tended to me had just started the day before. She asked to select my colour shade from a very small selection in the pedicure room. I mentioned that I prefer brown colours but she didn't have any. I later saw a huge colour collection when she took me to the manicure room. She soaked my feet in hot water without suds for a couple of minutes then positioned my feet on the towels and proceeded to start. All was done very quickly. The massage was more of a rub on the legs with very little cream used. Calluses removal was next to none and I returned home with my calluses. Two other clients who started at the same time as me were half way done when I exited the room. The manicure was Ok but no water soaking first to soften cuticles. I must say the parafin application was really nice, the products used are top quality and the salon is extremely clean. This was my first visit and would not return as I didn't think it was any better than the $35. sweat shop salon that are all over town. read more

I recently had my hair highlighted and was not happy with the results. I was left with imperceivable "highlights" and much to my disappointment no one could tell I had my hair coloured. I called the salon to complain and the receptionist assured me that they would fix my hair free of charge. I went into the salon to have my hair fixed and at the end of the appointment was informed that I was to pay for the service. As a result, I was informed I had to sit down in the back of the salon with the salon manager to "discuss" the issue. After being entirely frustrated with the poor service to begin with this is the last thing I would expect from a premiere salon. I was then interrogated by the salon manager, asking me why a "communication breakdown" occurred. I was put in the position that the mix up at the salon was my fault and that the services were unsatisfactory because I did not communicate effectively. Excuse me? Am I the salon professional? I ended up being told that I should have my hair processed more frequently and there was no sincere apology for this lack of customer service. The manager decided to conveniently "honour" the re-do of salon services. However, as a customer, never should I feel that poor service is my fault. After years of going to this salon, I WILL NEVER GO BACK HERE. read more