I love Eric's work on my hair for a special occasion (a wedding) and appointment was even made at last minute. He's accommodating and very friendly. There was no makeup person available at this salon but he had a few places he recommended for me to go, even for a walkin. And yes, I was able to get a professional makeup done at Sephora in Hudson Bay. Thank you so much for your professionalism and friendliness. :) I'll definitely come to this salon again during my next Toronto visit. read more

Even though I made an appointment, I had to wait for my stylist while she went for a smoke break. The stylist came to do my hair with a stink of smoke which i found to be very unprofessional. The oder made this experience unpleasant as I had to endure the strong cigarette smell throughout the haircut. I showed the stylist a picture of the hair style I wanted. She took a quick glance, did not say a word and began cutting my hair. The result looked nothing like the picture... read more

Was at the salon 7 to 8 weeks ago - for a color and a cut & blow-dry. I had a fair bit of red pigment coming through and wanted it corrected. The girl helping me did a great job - both color and cut. I went in today for a touch up, and was rushed, so asked to hold on the blow-dry. When I got to the counter, I was charged $180 and the receipt stated "color & wash/blow-dry". When I mentioned that's what I paid the previous time many more services - pointing to my wet hair, she stated "that was my choice, they only sell in combos" and proceeded to tell me that if this place is too "expensive for me and doesn't fit my budget" I should go somewhere with "lesser quality products, not the fine Italian ones that P&H salon uses" that will fit me better. Well, I sure won't have trouble finding a place that charges less for touching up my roots? read more

I have been going to P&H Salon and Spa for a few months now after following my hairdresser Fay from her previous place of employment. First of all, let's talk about Fay. She is the greatest. I have never been to a hairdresser who works harder or understands hair as well as she does. I have naturally curly hair, and she always cuts it perfectly. Even in the scary Toronto humidity I am always able to go home and achieve my desired look all on my own (no easy feat, I assure you). She always has great ideas for colour and style, and is really personable and easy to get along with. I'm always impressed how she always manages to remember specific details about my life, even if I've waited a little too long between visits. She was the one who convinced me to go with bangs and red hair, and I have never looked back. The spa itself is really well-laid out. All the loud and rambunctious hairdressing services are located near the front of the salon and all the other spa services are separated in the back, so don't let the noise level deter you when you walk in. While I've only been there for my hair, the whole place is immaculate, and I wouldn't hesitate to book them for future aesthetic needs. The assistant hairdressers also give the very best head massages during the shampoo portion of your service. I've never been that relaxed in one of those awkward shampoo chairs. The receptionists are really great, and always offer to hang up your coat when you arrive. On more than one occasion, the receptionist has worked really hard to fit me into the schedule when I call for a last-minute appointment. They also offer coffee/tea/water when you arrive and are waiting, which goes above and beyond what I expect out of my salon experience. My only heistation to recommend this place is that I want it to be available for me any time I want my hair done, and I worry about it (and Fay) getting too busy to see me! read more

UPDATE: Paolo, the very charming owner, contacted me after reading my review. He was very concerned that I wasn't happy with my hair and begged me to let him fix it, free of charge. He didn't seem at all concerned with the negative review, just that I wasn't happy with my hair. He just fixed it for me - tons of blonde highlights. I LOVE IT. I AM A BOMBSHELL. Thank you, Paolo! I'll be back for this exact colour in the future. read more

Quite literally the best haircut of my life! I came in with a pretty shoddy mop on top of my head that I had totally let go. A busy schedule and a tight budget meant that my "do" took a back seat on my list of priorities for a while and I needed some serious style and colour repair. Maureen at P&H Salon to the rescue! I came in with visions of wild makeovers and dramatic colour changes. Having never met me before, Maureen wisely and patiently listened to me for quite some time during our consultation. She then helped guide me to a new style that would truly excite and suit me, and she also managed to temper my wild ideas of a dramatic colour overhaul into something that was a much less dramatic change without sacrificing the high impact. The end result. I walked out of the salon that day feeling like a completely brand new and improved version of myself. Maureen nailed it. My short and sassy do completely suit as did the subtle lightening of my previously far too dark jet black hair into a chocolate brown with a few copper-tone highlights. Pleased as I was, I was completely unprepared for the large number of rave compliments I received from people at work and from friends and family. My haircut clearly had a dramatic impact on people and it definitely had a big role in making me feel wonderful every day as well. I'm literally writing this review having just made my follow up appointment with Maureen and P&H for a refresh of the cut and colour. No more letting my hairstyle go. The team at P&H has kicked my "do" up the list of priorities to "mandatory". Nothing like a truly great haircut to make you feel a little better about almost everything. Well done guys. I can't wait to come back. read more

I had a fantastic experience yesterday at this salon. I worked in the industry for years and my high expectations were met. The stylist I saw, Eric, is so talented and an absolute pleasure to be around. He took the time to give me great results. I really respect a stylist who doesn't cut corners and he stayed after closing to get my hair where I wanted it to be. He is kind, attentive and has a passion for the industry. If you are looking for a new stylist- he is your guy! And I agree with other reviews- the cappuccino was delicious :) read more

I just moved to TO and needed a new salon. They had a groupon so I decided to give them a shot. The groupon did not provide the service it said it would, and I was only told once I was in the seat. Their definition of straightening is apparently a keratin straightening treatment that they claim keeps your hair straight for 4 months, but actually only smooths frizz and you still need to straighten everyday. Blatant deception. They charged me 80 dollars for a dry hair cut (do people even do that?). The hairstylist was nice, but I wasnt happy with the cut or the treatment. She spent the whole time checking her cellphone to ensure she had a ride home, which made me feel rushed. I called to complain and got put on hold for more than 10 mins twice (at which point I hung up) and then I wrote a politie email indicating my concerns and hoping we could work something out. They never bothered to respond. The section of the salon I saw was also noticeable dusty, so I am not sure what their cleaning routine is... If you value your hair- go anywhere else. read more

Had a haircut there recently and LOVED IT!! I've been to many place in Toronto and GTA and I'm pretty picky and skeptical when it comes to getting my haircut. Even a small trim! Eric cut my hair and did an amazing job. I'm in love with my hair. He really knew what he was doing! The receptionist was very welcoming and friendly. Took my jacket and escorted me where to go. I will say they need to change their music. It's outdated, slow and boring. It would have also been nice if someone offered a tea or something. I didn't think my cut was expensive since he did an outstanding job!! I paid about $75. I booked in for a colour for my next visit since I loved it so much! I FINALLY found a stylist that I will stay with. Which has never really happened before Thanks P&H!! read more

Unfortunately, I just got back from the hairdresser and looked in the mirror. I went in, asking for layers that would give shape but unfortunately got a straight cut without any shaping. The hairdresser tried to shape it up, while my hair was dry but she made it worse as not my hair is all over the place. She put curls into my hair to kind of hide the real cut so when I got home it looked even worse. The curls have basically disappeared from my walk home (10min) and it was straight! I did not want to make a statement at the hair-salon as it was crowded and I did not want to make a scene but I was not happy with my haircut. Sadly, I need a haircut after a haircut I got this morning. I am sad and dislike leaving bad reviews, but I am really disappointed!!! And it was $85! She was not even a senior stylist and worked there only for couple of months. read more

I saw Fabrizio & LOVE what he did with my hair. From the moment I sat in Fabrizios chair I felt comfortable and in good hands. Fab took my boring hair and made it gorgeous. I couldn't be happier. I left P&H feeling beautiful. Go see Fab you won't be disappointed. Thank you Fabrizio! read more

VERY BAD SERVICE !!!! They called me 1.5 hours before my appointment to cancel my haircut appointment because they realized that their schedule online doesn't match the schedule Josh (a very rude junior employee) has especially he was also going to do my moms hair THIUGH SHE HAS A TOTALLY SEPARATE APPOINTMENT that I confirmed online and over the phone with the manager herself. The manager tried to handle the situation but was not that helpful as Josh claimed that we can't work together anymore because of "clash in chemistry" (as if I will marry him). She could have suggested someone else do my hair but she didn't. I don't recommend this place to ANYONE. Very unprofessional and seriously impaired scheduling and no respect to people's time. read more

1- Erik totally burnt my hair with the bleach or whatever he put in my hair (have visited him for 3 times and each time is worse) 2- his cuts are horrible 3- gets nervous and defensive (subtly of course) when I suggest something different or show what is actually obvious (that the highlights are horribly done) 4- very loud music + workers (especially the ladies) sit there chat so loud makes you get nervous! 5- very bad with keratin and they don't know how to do it. they just pretend so that they take money. Please avoid! read more

I have been going to Hannah for facials, waxing, etc for years, and of course when she opened P&H, I naturally moved with her. She is the best. I don't trust anybody else with my eyebrows. Being an asian, I don't have too much hair, and it's very hard to create a nice shape for my brow. Once Hannah started doing my eyebrows, people kept on complimenting me. She also does the fastest and least painful waxing. I have also gotten organic facial peels, eyelash extensions and massages from her. She is just simply the best. read more

My stylist cancelled on my appointment for a bridal party upstyle 15 minutes after it was supposed to start. Be warned before entrusting this salon with an appointment for a special occasion. The stylist's cancellation came after the salon's staff assured me she was "on her way" and "2 minutes away" when I became concerned that the appointment was starting late. I was told she had a family emergency, but she later came in and I overheard her telling a colleague she wasn't feeling well. At no point did she approach me to explain what happened or apologize. After all this, the salon still charged me over $100 for the service with a last-minute replacement stylist, and could barely be bothered to apologize or get off the phone while I cashed out. read more

I got a keratin treatment here, and although I wish I could recommend it, I'm afraid it was a waste of $400. I was told that it would last "6 to 8 months", but my hair was pretty much back to normal within 2 months, even though I bought the shampoo and conditioner they recommended. During my consultation, a hairdresser, Marco, stated confidently that the keratin would hold for 6-8 months. My hair isn't curly--it's fairly straight, but slightly wavy at the ends and poofs up if I don't blow dry it after getting it wet. I have also never performed any other treatments on my hair, including colors and perms. Yet, despite consistently using the shampoo and conditioner they recommended and not over-washing my hair, the ends were starting to get wavy again within a week. By the end of month 2, it was as if I had never gotten the keratin at all. It looked good while it lasted, but I would not have spent $400 if I'd known it would last less than 2 months. read more

I did laser hair removal at P&H and got completely disappointed. After more than a year of sessions every month - I ended up with no result whatsoever, my hair still grows just as it used to before the treatment. I literally wasted my money and time...Moreover, the staff wasn't helpful at all. In the end I was told that "my hair is not the type that can be removed with laser" and "sorry they didn't warn you in the beginning!". This was a lame excuse since I have very pale skin and dark thick hair - the best combination for laser removal. In fact, they told me during the first consultation that my skin/hair type was perfect for the laser removal. I guess, their laser equipment is not of high quality. Or they don't know how to use it properly. In conclusion, I wasted 1 year of my life, $1000 and suffered pain every month because of their useless treatment. Please don't go to P&H for laser hair removal!!! read more

Do you like being kept waiting? Made to feel like your time isn't important? If you answered "yes" to the previous questions then this is the spot for you. I had read rave reviews about Jane and had/have been looking for someone to do my lash tinting and eyebrow threading so I decided to give her a go. She did not disappoint - she did a fantastic job on my brows and I have never received a lash tint that was so thorough that didn't sting. I went back on a number of occasions for those same services and also facials. I never left disappointed but I always left late. Not once was I ever there and seen on time. In fact the last time I was there I arrived on time and the receptionist welcomed me with "Oh my GOD. You're so early!" I asked if I had gotten my time wrong and he told me my appointment was for 1:30. The time was 1:29. That day I was kept waiting for well over 30 minutes without any offer of apology or explanation. I ended up having to see someone else for the lash tint because Jane was running so late but she was available to do the threading... but again I had to wait for her. Initially I was concerned about getting an appointment with Jane because that seemed to be a common concern in reviews I read. There was never a problem securing an appointment time but every single time I was left waiting - I can only assume they've taken care of the 'getting an appointment with Jane problem' by creating another problem in double booking her appointments. Of all the times I was kept waiting I never received a courtesy call from the salon beforehand to let me know she was running behind. And once I arrived I was never checked on while waiting to let me know how much longer she would be or if I would like something to drink. It's too bad because I like Jane and she does a great job for prices that are very reasonable for downtown Toronto. When I addressed the waiting issues with the front desk I was brushed off, asked if I would be leaving a tip and made to feel like they didn't care. Sadly I won't be back and I wouldn't recommend them either. read more

I bought a Groupon for a Keratin hair treatment. Pro: the place was nice, the location is convenient, and the receptionist was friendly. Con: I'm not sure of the stylist's name, since he barely spoke to me. He didn't leave the treatment in for long enough. It has to be in for at least 15 minutes, but it was more like five. He seemed rushed in general and mentioned how much hair I have four (four!) times. He was also kind of pushy about selling me the Keratin shampoo and conditioner (this is basically the only time he spoke to me directly). And when I bought it, the receptionist gave me two conditioners instead....which I didn't notice until I got home. Ugh. My hair basically looks like I got a good blow-out, but not much smoother or anything. Again, I just don't think that the treatment was in long enough. Won't be coming back here again. read more

I had a Groupon for a cut & colour and the stylist I got was Ashley. She did a great job with my hair colour and made sure to check up on it every now and then. The hair cut was not too bad (though I felt there was room to make the layers a bit more flattering for my face shape). read more

I had the best experience last week with Fabrizio. I was recommended to see him through a friend and was a bit nervous because I hadn't had anything done to my hair in quite some time other than do-it-at-home root touch ups for my black hair. I mentioned to him that I wanted something to give my hair some depth and dimension and make it look not so flat. He worked his magic and "painted" my hair to give it some ombre/bayalage and the result was AMAZING. I could not be happier and have had so many compliments. I've already recommended him to 3 of my coworkers. Fabrizio is a hair genius!!! read more

I've been having laser hair removal done here. I bought a great deal from them - a year of unlimited treatments on a specific large area for $189 before taxes and gratuities. This was a good deal compared to the competitors. I'm actually pleasantly impressed by this place - it's a salon, yes, so the staff on laser is a little less knowledgeable. But, they are very friendly and down to earth (especially in contrast to the other place I have laser done). Also, you don't get the feeling they are trying to price gouge you or force tips out of you (unless you want to). Kristen does my treatments. She is very easy to book appointments with and extremely sweet and friendly. She uses a Soprano XL laser which is not very painful and suits most hair/skin types. I would warn you to do your own research on laser hair removal if you are going to go to a facility that is not medical. After doing my own research, I feel pretty comfortable here at P+H and I would buy more laser treatments from them after these are done. I will update in a few months when I am closer to the end of my treatment. read more

Great first experience! The receptionist was quick to respond to my voicemail and set up an appointment the same day-perfect for my lunch hour. Eric, my stylist, did a fantastic job. He listened to my preferences and took my hair texture (thick and wavy) into account when choosing a cut. He also asked me before cutting off too much and gave his honest opinion. I would definitely recommend Eric to anyone in need of a new stylist or just a new cut. read more

I have been getting my hair done with Eric for the last few years now. Before that, ever since my previous stylist moved away from Toronto, I have been bouncing from salon to salon for years, never happy with any particular stylist, until I found Eric here. He is not the most senior stylist here. But he is very good, and knows how to do things just right. I am always impressed by how well he attends to my endless requests. Sometimes taking way more than the hour that we booked to do my hair exactly the way I want it. I highly recommend him. read more

Nemo was fantastic and gave me exactly what I wanted. The whole team is at P&H is so friendly and welcoming, exceptional quality and service. I was a first time customer and will definitely return! read more

First time here and was very impressed. Friendly staff and relaxing environment. I got my hair cut by Juna who took the time to listen to what I wanted and did a brilliant job - - great cut and styled it better than what I had imagined! Definitely recommend. read more

Best hair cut I have had in a long time. The owner cut my hair and it was amazing. The colour was done amazing. Pretty simple to do black but I like it super black and they did a great job. Will be returning for sure! read more

I went in to get my hair a darker colour ( my hair was lightened ). I was told my hair might not take it and they added extra products to help. My hair is black. I hate it. I wanted to go dark brown or lighter if not possible. I look like my fourteen year old goth self. My stylist was incredibly rude about my hair ( I really don't like your bangs, they are driving me crazy ) and would barely communicate with me. He looked like he hated every minute of being there with me. He also cut my hair shorter than I asked but it's the black that upsets me. I've been washing my hair non stop trying to fade it. So unhappy. I'm looking for somewhere to fix it ! 240 dollars down the drain! read more

I second Monica's review entirely. I also had my hair cut done by Ashley and it was AWFUL. She undoubtfully gave me the worst haircut I have ever paid for. I over tipped her ontop of it all because she was so friendly. For the profession she is in, she did not at all deserve it. I have to go to another hairdresser now to get a completely different haircut. Complete waste of time and money. read more

I would like to commend the owner on kindly helping me out one evening. At the time I worked at a location two doors down.While doing a client's hair, to my terrible surprise, I had a hairmergency-or maybe I should say a colourmergency. Any way, I needed purple colour stat. I ran to shoppers drugmart-CLOSED, I ran to the salon next door-they looked at me like I had two heads and l had requested illegal assistance (needless to say-no help, denied!) then fortunately I walked into P&H, briefly explained my dilemma and the owner promptly directed an employee to assist me, and met my request for purple colour, and on top of it-at salon price. In a robotic (maybe selfish) time, where people often respond with an "I can't" vs the truthful "I won't" the owner responded with a very genuine and helpful act. I never caught your name, and this happened maybe a year ago...I just wanted to commend you for your help. It is people like you that we are happy to support and privileged to have, whether as a stylist or a neighbor, So "thank-you again" for your ability to respond outside the box and selflessness, it was greatly appreciated. read more

Been around, Paulo is superior. Look no further. Absolute gem and that's why his salon ranks 5 stars. Girls go for Paulo if u want to dive straight into the best hands of Toronto. read more

Have only been here once as a model and I was very satisfied with the results. The service is friendly and the atmosphere is chill

Came here last minute for a balayage with Memo, read all the good reviews beforehand all seemed fine. Unfortunately the $250 balayage turned out looking more like a bad streaky full head dye job that forgot the roots. I can't wait for it to grow out. Make sure you give specific instructions, clearly my definition of balayage and theirs is different. read more

Mind blowing, Paolo did an amazing job, everyone is like family in there and I couldn't be happier with my dye job. I walked into the salon with probably the worst orange blonde hair from a bad dye job else where and he fixed it to exactly the picture I brought in, in addition he used low ammonia dyes so my hair is still very healthy and shiny! Extremely surpising as I really did think my hair was to fried to save. LOVE LOVE LOVE thank you so much! read more

I had a wonderful experience at P&H when I came in, in a bit of a rush, looking for a speedy trim. The friendly receptionist was able to squeeze me in immediately on a busy day with Kozetta, who listened carefully to everything I had to say and knew exactly what I was looking for. I am very fussy about my hair, and Kozetta cut my hair perfectly and took time to make sure everything was right, whilst still recognising I was in a rush and being super speedy. She was also extremely friendly and personable, and explained all the wonderful Davines products the salon uses. Would not hesitate to recommend for a friend or return for a cut or colour! read more

Whatever you do, please do not get your hair cut from this place especially not from Ashley. She chopped off a foot of my hair when I told her to remove only a few inches and it was the worst cut I have ever seen. I was in too much shock to say anything at that time. I think she made a mistake when she tried to give me layers and continued to chop off my hair to correct this issue! Now, I have to go to another hair dresser to fix my hair! I cannot do anything with this hair.. there are no layers whatsoever and that was the reason why i went to get my hair cut in the first place! I will never forget the amount of pain and trouble she has caused me! Avoid this place like a plague! read more

Overall I really enjoyed my experience here. Fabio is a sweetheart and spends a lot of time on your hair (I was told it would be 2.5 hours in total and I ended up being there 3.5!!!). I went in for a colour highlights and cut - I LOVED my colour and highlights!! Although he spent a ton of time on my cut, I felt it looked okay - just a more cleaned up version of what I already had. I have ALOt of hair and I think I heard that almost 50 times - I almost felt like I had to apologize for that! Hopefully next time I won't hear that when I go back. I would definitely go back for a colour and highlights again. read more

So happy I already found a salon in Toronto! I had the best cut and style here. Seriously probably the best in my life. Everything from the service to the shampoo and style was top notch. I will definitely be back. read more

This salon is pretty good I think. I have tried Great Length Hair extensions and laser hair removal here. I have no staff member to rave about but I will say the feel of the salon and their standard of service and staff experience feels pretty good. I am writing a review only so ppl know it is a decent salon and worth a try. That being said the sales aspect exists and sucks just like any other place. The service is okay, nothing exemplary but then not many places to rave about on that front anyway in Toronto. read more

Avoid like the plague!! If I could give this salon zero stars, then that is what it deserves. I was looking for a salon close to work for a cut, style and perhaps partial highlights. When I called, the lady was extremely polite on the phone about the appointment - a good tactic to draw unassuming clients in. I was booked with Stephanie, who was clearly lazy with zero skills from the get-go (I should have run out of there the moment she seated me). I showed her a photo of what I wanted - an angled bob. She said there was no time for highlights and did not want to wash my very thick hair. I compromised on the highlights, but kept repeating I want clean hair and expected a wash. She agreed to cut it, then wash it, which I found weird and never expected from a hairdresser. All she did was reduce the bulk with an electric razor in a harsh manner, which I expressed was painful, but no reaction from this so-called stylist. She spent a total of 6 minutes with a pair of actual scissors and a hair straightener and announced she was done! My hair is thick and curly and I could have easily replicated her work in my own home. I inquired again about the wash, but she made it plenty obvious that she has no intention of doing that and even stated that my hair was better off without a wash! At this point, I wanted to flee from this house of horror. She charged me the exorbitant fee of $70 for her lousy work and expressed that she was giving me a discount because of the no-wash i.e. a discount for her laziness. The salon itself was a bit of a ghost-town, 7 stylists on staff, only one other client and 10 minutes into my appointment, I got a missed call on my cell phone about my appointment. Apparently, while I was already seated in their chair, they called to ask me if I was coming in for my appointment- terribly disorganized. If you value your locks, steer clear of this disaster called a salon! read more