During the severe storm on July 21, 2026, the rear room of my home sustained significant water…read moreintrusion due to a roofing failure. The volume of rainfall was so substantial that the gutters overflowed, allowing water to back up and penetrate the roof system. By the time I discovered the issue, there were approximately three inches of standing water on the floor. Fortunately, I only lost a few boxes of documents. My first instinct was to search Google for roofing contractors. I proceeded to call the companies that appeared in the search results. The first five calls were answered by AI systems rather than actual people. On the fifth call, I finally reached a live person, but it quickly became apparent that she lacked the experience to handle the use of a phone. so I ended the call. My sixth call was to Fairfield Roofing, and I only wish I had found them sooner. Had they ranked higher in the search results, I would have saved myself considerable time and frustration. The phone was answered immediately by a real person, Sal, the owner. I explained the situation, and without hesitation he said, "I'll be there tomorrow morning at 9:00." The next morning, Sal arrived exactly on time with his crew. After inspecting the roof, we discussed whether the damage could be repaired or whether a full roof replacement would be necessary. Rather than trying to sell me an entirely new roof, Sal proposed a repair solution that only someone with decades of experience would have identified. It was practical, cost-effective, and exactly what the situation required. As someone who owns multiple properties and routinely manages construction and renovation projects, I have a solid understanding of what constitutes fair pricing. Sal's proposal was more than reasonable. I told him he could get to work immediately and we sealed the deal with a handshake. Over the next six hours, his crew reframed a section of the roof, eliminated a problematic gutter configuration, tied the new construction seamlessly into the existing roof, installed the necessary copper flashing, waterproofed the entire area, and completed the shingle installation. The finished product is exceptional. You cannot tell where the original roof ends and the repair begins. More importantly, the leak has been eliminated. The entire experience reinforced something I believe many businesses have forgotten: customers want to deal with knowledgeable people, not automated phone systems. While Sal was working at my home, his phone rang constantly. He personally answered every call, addressed each customer's questions, and scheduled inspections--many within 24 hours. That level of accessibility and responsiveness is increasingly rare. I'm not suggesting every customer will receive service within 24 hours, especially during busy periods or after major storms. What I can say is that Sal clearly makes every reasonable effort to respond quickly and treat each customer with urgency and respect. Based on my experience, Fairfield Roofing has earned my business for future projects, and I would not hesitate to recommend them. If you're calling roofing companies and the first thing you encounter is an AI answering service, consider what that says about how the company prioritizes customer service. In my case, the contractor who answered the phone himself was the one who delivered exceptional workmanship, honest pricing, and outstanding service.

Did arrive quickly on my first call requesting an estimate, while I was at work, but did a repair…read moreand charged me $550 with no estimate or approval. Texted me a picture of guys on the roof after they had left. Would not give me an itemized invoice without me paying extra. Invoice I was emailed says, "for work done"! Repair didn't work and when he came back to "tar the valley at no charge", didn't actually do anything. Changed his story quite a bit but I have a text chain showing the original conversation. Not the company to choose of you want honest communication or any details. Became accusatory quickly. Not professional. "I don't know exactly what you're looking for. I mean I sent a photos with a few narrow holes that were there, and in the area that the nails were in and the method that was used to repair the holes if you're looking for something more for If you're looking for something more formal on letterhead, I could write a report on on the letterhead with the photos and be specific about exactly what method was used and everything to repair the holes but there's a $450 charge for that"

Juan has a great business with very competitive pricing. The best part of have a new roof installed…read moreby JM Roofing is the thoroughness and attention to details. They kept worksite very clean throughout the week long installation. I highly recommend Juan and his crew.

Juan Matute is one of most professional contractors we have ever used on our circa 1905 home. He…read moreis reasonably priced, thorough and reliable. Personally, Juan is one of the nicest people I know! He's funny and relaxed which makes the business relationship easy. I highly recommend JM Roofing & Siding.

I've had multiple houses with different people doing my driveways and I had GNL do my last house in…read moreNew Canaan and I've have never seen such a crappy job in my entire life. When I called them back to come and take care of two issues they never responded, so I tried and tried it again until they finally answered, , then finally decided to come out and he agreed that they would fix it so we tried to set up an appointment and they never showed up. While I was at work with a vehicle in my driveway, they showed up unannounced. Obviously they couldn't do anything since there were cars in the driveway. And result the driveway never got fixed.

Our driveway needed a lot of work! The kids were ready for biking and all summer fun - but the…read moredriveway was a mess. I used G&L to get it done right. Last summer they redid our shared driveway and this year they did our whole driveway. They evened out the blocks and did a great job with the drainage issues we had. All of the crew from Luis and Jose to the work crew and the in-office staff were great, responsible and respectful of our property and careful with my kids running around. I would highly recommend their work! And fair prices.

JNP Tree Removal are true professionals. The owner, Jose, communicates clearly, is punctual when…read moresetting up a time to meet, and shares written estimates electronically along with proof of insurance. I initially only wanted him to remove the dead limbs on my maple tree but he noticed the entire tree was not healthy and recommended we take down the entire tree or else it could eventually split in half. The additional cost to remove the entire tree was minimaI and I appreciate his professional opinion, so we went ahead with removing the entire tree. His team showed up promptly and spent half a day cutting, chipping, stacking the logs neatly and cleaning up the entire work area. Everything looks great and I highly recommend JNP Tree Removal for anyone who needs tree work.

We had a very good experience with this company, and would not hesitate to recommend them to…read moreothers. Professional, efficient, courteous. Overall excellent, thanks. Matt Lechner

He told me he was fully insured and that they would remove my ice dams without causing any damage…read more He told me he would be here while the job was being done, but they came and started without him. They were hacking away at the ice with hammers and the house was shaking so I made them stop before finishing. I felt much more comfortable with just the raking. Once the snow melted, I noticed dents and paint chipping on the gutters. Mind you, I just had the house painted the summer before this winter so the paint on the gutters was fresh! I let it slide because I thought I could just paint over it, but then I had a roofer look at a skylight on another part of the house and while on the roof he noticed that the shingles had also been damaged as well as an area of the drip edge where they had been hammering. Mind you I have a new roof in good condition! I was displeased at this point, but when I made John aware of the damage, he promised to come out three times and never showed. When he finally did show up he denied that they had anything to do with the damage and told me that they had removed ice dams in other locations. When he had come out to look at the job, I pointed out the bay window, which was leaking, above which the worst of the ice dam was! And I was here when his workers were hammering away, and I know they were working on the same spot where the damage was. He just does not want to pay for the damage, given how extensive it is. This guy has no integrity when something goes wrong. I would not do business with him. I'm sure he's fine if everything goes right, but sometimes things don't go right. He seems really nice before he takes the job and makes a lot of promises, but he just wants the sale and doesn't care about the quality of the job. My other concern is I'm a single woman trying to take care of my house by myself. There is no man here and I feel like he feels like he can take advantage of that and there are no consequences. Pictures attached Update: he shouldn't even be working. His license expired more than three years ago. Pictures attached

Terrific workmanship and responsive customer service by the owner(s) at a very reasonable price…read more What more can a homeowner ask for?

Absolutely outstanding experience with Tyler and the team at Max the Chimney Sweep! From start to…read morefinish, everything was easy, smooth, and professional. Tyler was incredibly thorough, polite, and took the time to explain exactly what he was doing and what he found. What impressed me most was his honesty -- just straightforward recommendations and great service. It's rare to find a company you can truly trust, and Tyler and his team definitely earned it. Highly recommend Max the Chimney Sweep to anyone looking for reliable, honest, and top-notch chimney service!

Back in December received a ten star Chimney sweep and brand new stainless steel chimney cap…read more Outstanding service, high quality craftsmanship, and incomparable professionalism across the board. Highly recommend using this stellar company!

Considering them for a project. Very professional and responsive - will definitely consider and…read morerespectable and honest

Henry at Stone Bridge was a pleasure to work with and I look forward to working with him again! He…read morewas prompt reaching out, communicated very clearly, and was willing to listen to our questions and concerns. I appreciated that he presented many different options and aided us in seeing alternative paths. He spelled out the project details and was transparent about what went into the price which I've never had a contractor do for me. Henry made sure that we were pleased with the final result and was more than willing to have one spot redone. I got quotes from 5 other masonry contractors and none of them were as flexible as Henry to work with us on options to stay within budget. Working with Stone Bridge was a great value!

Craig just finished a terrific job for me. His crew worked tirelessly to stay on schedule and Craig…read morewas there every single day. His foreman spoke English and I never had a problem with communication (something with which I've struggled with other contractors). Craig was thoughtful and creative and offered suggestions that were not just attempts to expand the job, but actually improved on my plans. I would absolutely recommend him. While there may be cheaper contractors out there, his price was within my budget, and compared to the poorly constructed patio he replaced, its obvious that his work was far more comprehensive.

Craig was very detailed oriented and concerned about the details. They did great work repairing a…read moreheavily damaged chimney. Repairing instead of rebuilding also saved a lot of money.