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    Done Right Masonry

    5.0 (1 review)

    Services - Done Right Masonry

    Fireplace cleaning

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    7 months ago

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    Ray’s Chimney Service

    Ray’s Chimney Service

    (5 reviews)

    This was some of my feedback to Ray 1 week after he cleaned my chimney:…read moreGood afternoon, I wanted to provide some feedback regarding the chimney service you provided last Friday. it is important to note my roof required no ladder to access it. The home is built in to the side of a hill and can be walked on 1. Invest in paper covers for your shoes/boots to be used each time you walk through someone's home from outside. You were in and out of the home several times, leaving a trail of dirt each time. Your customers should not have to Vacuum your footprints. This is a standard in most service industries. Not having shoe covers is disrespectful towards your customers homes. 2. Purchase several smaller, narrower attachments for your Shop-Vac. A 5" wide, all purpose vacuum hose doesn't cut it. Generally speaking, I appreciate the inspection and the general cleaning of the chimney, but overall would rate the job as incomplete: 1/5 The reason for such a poor rating is due in part to not having the right attachments with your equipment inventory and not being able to clean around the box itself effectively. In short, you were sloppy, annoyed at having to check another part of the box, and very anxious to get paid and move on. You were in so much of a hurry, you left your ash bucket in the house and I had to chase after you before you sped away. I spent more time vacuuming and cleaning up after you than you spent cleaning the chimney. I received superior service when Randy owned the business. You were called because I still had his contact information. Lesson learned. I will not be using your services again.

    Of the several chimney cleaning services we called in the Northwoods, Ray's was the only prompt…read moreresponse. He was very easy to communicate with as we worked to find a good appointment time. He came when expected and did his job. Called me right away with results and his findings. Sometimes it is a challlenge to find good service in the Northwoods. We will definitely be calling Ray again!

    Carpet Specialists Carpet One Floor & Home

    Carpet Specialists Carpet One Floor & Home

    (3 reviews)

    We hired this company in July 2024 to install some carpet in our downstairs basement and clean all…read morecarpet on the main level. The carpet installation went well; however, they left the carpet on the main level smelling like urine. It was so bad we had to open windows and doors to air out the house while we finished renovating the home. I called them shortly after to advise them of what happened, to which they apologized for and said they would have someone come back out to reclean and get the smell out. I heard nothing back, so I called again a couple weeks later. Got the same response, that someone would come out to clean the home again. I heard nothing back again. I called in September and in October to check on the status, only to be ignored. I called back in January and spoke with a manager, who immediately scheduled the cleaning appointment for me. Two days before the cleaning, we got a call canceling our appointment, stating that their van was down for maintenance. We rescheduled for two weeks later, only to get yet another call only an hour before our appointment saying that their van was still down. They offered no rescheduling option on that phone call. I ended up hiring another company that day to come out and clean, making us pay double for a carpet cleaning at this point. I called this business back to let them know I found someone else, but got no answer, instead going to voicemail. I tried again a bit later, and then even later, getting the same result each time. I started getting suspicious, so I called them using another phone and they immediately picked up. I attempted to reach out to the owner, Tim, with an explanation of what had occurred and asked him to help rectify this situation, so that I wouldn't have to get to the point of leaving a bad review, but I got no response. I waited 3 weeks and then resent the email to him, asking for a response as soon as he was able to, but I have still yet to get a response. This company is extremely unprofessional, and the customer service is abhorrent. Please consider other companies instead of this one so nothing like this happens to you.

    We have worked with Carpet Specialists and Scott several times for our flooring needs. His…read moreemployees always arrive when promised, are very professional, and do a great job. Jeff just finished the tiling of our bathroom floors and bathtub/shower and did an amazing job! His attention to detail was outstanding.

    Done Right Masonry - masonry_concrete - Updated July 2026

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