I want to thank technician, Chris Godwin, for helping us resolve our AC problem involving the NEST…read morethermostat. I mentioned to Chris that something went awry after we tried to secure the cover of the Nest thermostat (it was loose from the wall). The AC had worked before but after doing something with the cover, the AC stopped working. Chris quickly found the problem (a fuse had blown out). Chris was very professional, gave me some ideas on a Honeywell thermostat (we're not BIG fans of the new NEST thermostat), showed me how to read the error codes on our furnace (watch the number of red light flashes and compare it to the brochure left with the furnace). It was easy, peasy, even someone like me who has no HVAC experience could do this. I can't thank Chris enough for his great personality, true professionalism, answered my questions, taught me a few things (learning something new is always good) and even loved on my 2 labs (turns out we both love animals). Thank you, Chris! You're the absolute best! Sierra Air is *very* lucky to have you on their staff.

Corruption at it's finest. I have part of their home program for years paying faithfully. They came…read moreout for a routine AC review and I didn't buy an upgrade they wanted (unit is 6 years old). They then would not certify that my AC unit was working correctly. Within an hour of departure the unit stopped working. They sent same man back that evening, he got it to work then an hour later, no longer working. Next they sent someone else out who said it just had to be our breaker which I doubted. Still I updated new breaker and the AC unit stopped working again. I have asked to speak to manager. The operator takes my messages and I have never received a returned calls, two weeks later still no call. They were suppose to send out an emergency tech. No one has showed up. Called and couldn't get any response other than the woman who answer phone. What a joke. **Update** I am revising my score. I finally received a phone call this morning to discuss my situation and we agreed on the next steps. They were very apologetic but its sad it had to come to this to get a response.

Love this family owned local business! This winter has been super tough to get any service with…read morelabor shortages and over subscribed customers with the area's growth. I was calling places for months and could not get anyone out. Eventually the furnace just stopped working. A big storm was approaching, and I called and gave Sandie my desperate plea. Steve came out that same day and did a full service on my furnace, found a bird inside :( , replaced parts (and even went to pick one up!), and got everything up and running - better than ever! I was so thankful to finally have heat again and right in time for the storms! Bring this awesome local and family-owned business your $$$. Thanks so much, Heat Tech!

This should be a no brainer, honest, reliable, prompt, great service. Look no further for your…read morefurnace needs.

When we decided to upgrade our cooling system, we had a couple of companies come out for estimates…read more We chose B&B as they were the fairest out of all. We were VERY pleased with the job and the professional service. Connie and Sage were very prompt with emails and phone calls, making coordination of estimate and ultimately the job, a breeze. Aaron, Randolph, and Josh installed a new furnace/AC in our 1964 house. They were clean, quiet, and had the job wrapped up in a day and a half. We were also pleased and proud to support a local, small business. VERY happy overall! Many thanks to the entire B&B team! Mike A. NW Reno

We noticed that our furnace was short cycling, that our heater stopped blowing warm air but kept…read morepushing air out. Based on their ratings, we decided to try calling B&B. First time I called, I had to leave a voicemail. After a couple hours and no return call, I called back. Connie answered and was able to fit us in same day, which was awesome! The technician that came out, called me before heading over and it happened to be earlier than the estimated time, another nice surprise. He and another technician/trainee did a check of our system to see if there was anything wrong. He discussed all of the technical stuff with my husband and told us our system was overheating and thus short cycling. Gave us recommendations to minimize it from reoccurring, like maintaining both floors at same temp. Mentioned his relative had same issues who lives in the same community because of the way the houses were built. Will see if their recommendations help but really appreciated the quick scheduling and friendly service visit.

I highly recommend Blake Marshall! He installed a new garbage disposal and repaired three leaky…read moretoilets in our home. From start to finish, he was professional, pleasant, and easy to work with. He arrived on time, communicated clearly throughout the job, and charged fair, reasonable prices. I especially appreciated that he took the time to explain my options and made helpful recommendations on which garbage disposal would best meet our needs. The work was completed efficiently and everything is working perfectly. It's refreshing to find someone who is skilled, honest, reliable, and genuinely cares about doing quality work. I wouldn't hesitate to call him again or recommend him to family and friends.

Blake with Marshall Plumbing was fantastic. He arrived on time, worked efficiently, and did an…read moreoutstanding job installing a Moen Smart Flo device. He was patient and walked us through the app setup to ensure everything connected smoothly. He went above and beyond. Our plumbing pipe had no insulation and he wrapped it with insulation and installed a water shut-off valve, giving us easy access for future use. Blake is knowledgeable and was very respectful of our property. I'd 100% recommend Marshall Plumbing and Heating.

From the moment He answered his phone I knew It was gonna be reliable…read more Gave me an estimate time available and asked to send a message with my address which I did and to my surprise He and his partner showed up the same day and fixed the problem with my old heating system. During the coldest days of the season of course! So glad I found this business and He came to my home in Carnelian Bay.

Our condo heat stopped working. Called around too many heating places and was told as it isn't an…read moreemergency and I don't live there full time I would have to wait most likely several weeks Southwest was able to squeeze me in that day and repair the heat! Extremely reasonable prices IMO. They told me my furnace needs to be replaced soon ,however, which I was told 3 years ago when I bought the condo Received a quote , again I thought very reasonable, and was able to book a time at end of Nov. Great service , friendly staff and easy to work with

They spec'd and installed a whole house fan in our attic…read more Unfortunately, they installed the wrong type of equipment per the manufacturer, which is not compatible with our home and unusable. I have been trying to reach them and they have not answered or returned my calls to resolve the simple matter. I will likely have to pay another company to fix this mistake now.

We are very happy with Carlson service. Our furnace didn't work properly, it blew cold air and our…read morehouse was freezing. We called 5 heating companies and most of them didn't even check but suggested us to replace a new furnace. Peter came to the rescue. He fixed the problems and saved us $7000. He suggested to replace to a new one next year but not now. He is honest and reliable. Will use him again for the future. We highly recommend him. Thank you Peter !!!

Extremely unprofessional person who left without doing work and called me an asshole, all because I…read moreasked him to take his shoes off when he came in the house (lots of mud and snow melt outside of my house). Do not hire this unhinged man.

Michael is terrific - he has been available when we had issues and always repaired the problem…read morequickly and then explained the source of the problem in clear detail. I highly recommend Michael and dependable heating. As other reviews have noted "he is a stickler for the details" and is truly "dependable".