I was able to get my refund and resolve that particular issue. The rest of my experience remains…read moretrue.

AVOID THIS CLINIC. After 3 strikes you should be out, I gave them 5. I am so sad with this whole…read moreprocess and I hope this review helps other women avoid this terrible practice. I am still waiting for "a follow up call" weeks later once again so I feel it's finally time to share my horrible experience. Please note-- I rarely write reviews (this is probably my first one), but I feel it's important to share my experience given the sensitivity of fertility care. While Dr. Gazelle has an impressive background with degrees from Harvard and Stanford and is very knowledgeable with statistics, my overall experience was extremely disappointing and, honestly, disheartening. From the start, the practice felt disorganized and impersonal. Her staff was kind when you reached them, but there were no check-ins, no follow-ups, and not even confirmation that my appointments were on the calendar--I had to constantly call to make sure I was scheduled. I was doing more work than them. Every appointment required pre-payment in cash, even before a short five-minute Zoom call, and Dr. Gazelle was consistently 15-30 minutes late, both virtually and in person. The promised "concierge liaison" never followed up regarding my lab work. Again, I had to reach out 3x to get loaded into my portal and each time they were loaded wrong. If I wanted to review the results I had already paid for, I was required to book another appointment and pay an additional $125 just to have them explained. Oh and note, the doctor won't get on the call until the cc transaction has processed. Please also note I do not care about paying cash for great service or medical care. We are financially sound. But the way they demanded the funds were just weird. I am business owner and this isn't the correct etiquette. After only a few tests (which in my opinion were not thorough), she quickly labeled me as "unexplained infertility" and immediately steered the conversation toward IUI--while simultaneously telling me it probably wouldn't work--and then pushed IVF as the only real option. "You must be exhausted after a year of trying on and off-- IVF is probably the best easiest route for you now." (Manipulation tactic-- "exhausted".). I came to her for answers not a magic $30-60k procedure that also could fail. No answers were given as everything she found was extremely healthy and normal. Beyond the financial frustration, what hurt the MOST was the lack of compassion. Fertility treatment is already one of the most emotionally vulnerable journeys a person can walk through, and I felt unseen, unheard, and treated more like a number than a patient. What should be a supportive and hopeful process felt transactional and even fear-driven. My feedback: This clinic desperately needs better systems, better communication, and above all, better patient care. A strong degree means little without empathy, organization, and follow-through. I cannot in good conscience recommend this doctor, despite her impressive credentials.

Southern California Center for Reproductive Medicine changed our family's life. After three IUIs,…read moretwo egg retrievals, and five embryo transfers we have a 1.5 year old daughter, and now a baby boy on the way! We can say with complete confidence that we would not have our family without Dr. Anderson and his extraordinary team. What makes SCCRM special is not just the outcome--it's how they operate, which is increasingly rare in modern healthcare. Dr. Anderson is the foundation of this practice. His decades of experience and deep understanding of reproductive medicine set him apart. He does not follow cookie cutter protocols; every decision is individualized and intentional. He is methodical, conservative when appropriate, and determined when it matters--never doing anything unnecessary, but never withholding something that could help, even marginally. That balance made us feel safe, respected, and fully supported throughout an unpredictable journey. I've seen criticisms of Dr. Anderson, but that was not our experience. He listens, explains, and genuinely cares. When things didn't go as planned, he was just as disappointed as we were. When we had wins, he celebrated them sincerely. He is unusually accessible--available seven days a week and responsive when questions or concerns arise. He felt like a true partner, and we trust him completely. He does not sugarcoat difficult information, but he delivers it with honesty and respect. Most importantly, he is relentless in his commitment to achieving the best possible outcome. If you trust Dr. Anderson, follow his guidance, and give the process the time it requires, he will do everything in his power to help you succeed. The nursing staff is exceptional and deeply invested in patient care. * Julia consistently went above and beyond with warmth and clarity. * Crista brought calm confidence and excellent communication. * Daisy offered unwavering empathy and attentiveness. * Doris provided comedic relief while being thoughtful and thorough. * Joyce was incredibly sweet and highly skilled, always making us feel at ease. Molly at the front desk also deserves special recognition. She was consistently kind, welcoming, and a comforting presence at the beginning and end of every visit. We also worked with Dr. Royster, who performed one of my egg retrievals while Dr. Anderson was away for his daughter's wedding. His skill and professionalism ensured seamless continuity of care and reinforced the strength of the entire team. Operationally, SCCRM runs like a well oiled machine. Scheduling, monitoring, communication, and procedures are efficient and intentional. You always know what's happening, why it's happening, and what comes next--something that significantly reduces stress during an emotionally taxing process. Our family exists today because of Dr. Anderson and the team at Southern California Center for Reproductive Medicine. Their expertise, consistency, and unwavering commitment turned an uncertain and exhausting process into real results. We will continue to recommend them without hesitation to anyone navigating this journey.

We are so grateful that Dr. Anderson helped us to have my daughter and son. They are 4 and 6 years…read moreold now. Dr. Anderson helped us to accomplish what other doctor said impossible. Highly recommend Dr. Anderson to anyone who has difficulty to conceive.

From the very beginning, this fertility clinic made an incredibly emotional and vulnerable journey…read morefor my wife and me feel supported, informed, and filled with hope. We worked with Dr. Becht who is truly outstanding -- not only exceptionally skilled and thoughtful, but also deeply compassionate. We always felt listened to, respected, and confident in every recommendation and decision. That level of trust made all the difference for us. I would highly recommend her to anyone! The entire team was just as incredible. So blessed to have been able to have Amanda as our coordinator. She always answered all of our crazy questions and concerns in a timely manner and was so helpful through all the ups and downs we went through. Every coordinator, and staff member treated us with kindness, patience, and genuine care. They consistently took the time to explain each step, answer our questions, and make sure we both felt included and supported throughout the process. No moment ever felt rushed, and no concern ever felt too small. What stood out most was how safe and confident we felt placing something so important in their hands. My wife and I are endlessly grateful for the expertise, empathy, and unwavering support we received. This clinic didn't just guide us through treatment -- they walked alongside us every step of the way. We cannot recommend this doctor and team highly enough. We will be back for baby number 2 whenever the time comes! Also huge shoutout to Tu and Dhinalie for all their amazing help and support! Thank you HRC for helping us start our family :)

This is only with regards to the front desk…read more.. Two people working the front desk now, yet it is still not possible to get a greeting upon entry. What a poor representation of the business you run. All it takes is a simple hello and these people still cannot get it done. I've been coming here since January and it has not changed, even with a new person who literally faces patients as they walk in.

After graduating from the clinic today, I couldn't leave without writing this review…read more From day one, everyone at this clinic has been incredibly kind, compassionate, and supportive. Thank you so much to Dr. Elizabeth Dilday and Hannah Kim for taking such great care of me throughout my IVF journey. Today was especially emotional because I graduated from the clinic, and Dr. Dilday gave me a hug before I left. It was such a heartfelt moment that I'll never forget. I also want to thank everyone behind the scenes,the front desk staff, coordinators, phlebotomists, nurses, and every single person who helped along the way. You always made me feel welcomed, cared for, and hopeful. Going through IVF can be overwhelming, but this team made the journey so much easier with their kindness, professionalism, and genuine care. I will always be grateful for everything you've done for me and my family. Thank you for helping make our dream come true.

Dr. Elizabeth Dilday is wonderful, and if I were rating her alone, it would be 5 stars without a…read moresecond thought. But this review is about my entire experience with egg freezing here -- and the frustrations have buried the highlights. I genuinely wanted to love this place. I just can't. Start with billing, which has been a nightmare. I need my invoices for medical reimbursement -- that's money I'm owed back -- and despite staff promising to "expedite things," it took 2.5 to 3 months to get them, lack of email responses, calls with no number to call back, extensions that only goes to empty voicemails, after they'd sat marked "pending" for nearly two months. And when I finally reviewed the charges, the refund amounts had been added up wrong. So now I'm double-checking their math too. To fix it, I had to chase a separate department on East Coast time, which became an endless game of phone tag. Their billing is somehow both impossible to reach and disorganized once you do. I came on a referral specifically for Dr. Dilday, and everything was fine -- until the morning of my procedure, when I was casually told she wouldn't be performing it. Instead it'd be whoever was on rotation. How is the day-of an acceptable time to learn that the entire reason I chose this clinic isn't the person operating on me? A heads-up days in advance is not a big ask. Dr. Dilday did visit me, which was genuinely sweet -- but one kind gesture can't paper over how poorly this was communicated. Then the anesthesia, which still upsets me. I told the anesthesia team and every doctor that I come out of anesthesia rough -- clearly and repeatedly. Nobody believed me. The anesthesiologist brushed me off, saying that in all his years he'd never had a problem, and any issues before were because I hadn't had him. Well -- I had an adverse reaction. I woke up in traumatic, screaming pain, a 20 out of 10, exactly what I'd warned about. I wish he'd taken me seriously as he weaned me off the medication after the OR. My recovery was far worse than the two similar procedures I've had before -- genuinely concerning -- and I'm left wondering if it was the technique, the anesthesia, or both. When a patient tells you exactly what will happen to their body and you ignore them, this is what you get. Now the pharmacy. CCRM uses an outside pharmacy, and that was its own disaster. The driver "missed the delivery window," and then management couldn't even locate their own driver for hours. When they finally found him, he had to meet me at a dinner venue -- where I walked out in front of all my friends to grab a giant cooling box for medication I did not want to explain to anyone. I was over an hour and a half late to my event, then had to inconvenience someone to store the meds in their fridge, which meant sharing a deeply personal situation I'd have preferred to keep private. I basically lost a whole day on the phone juggling team members over a pickup that should have been a simple delivery. And all that chaos traced back to one decision: the clinic sent only a single day's loaned dose. So of course I then had to call the on-call doctor after hours to report I didn't have what I needed for day two. I still don't understand why they couldn't just loan two days' worth so nobody has to scramble. It got worse. Right before my trigger injection -- the most time-sensitive, do-not-mess-this-up part of the whole process -- the on-call doctor clearly hadn't read the notes from the physician before him. He instructed me to start a medication I was never given and that was never ordered. I was at work, and he sent me into a full panic attack, because I couldn't drop everything to figure out what I supposedly had, literally the second-to-last day before my trigger. The lack of professionalism, the broken handoffs, the total breakdown in communication between departments, physicians, and billing -- it has genuinely let me down. And it's worse because this could be such a great place. The talent is here, the reputation is real, and I drove two hours each way because of it. I could have stayed local, but I took the referral and did my research -- only to find out how much exhausting, unnecessary work this would be. Roughly four months later, I'm still chasing invoices that don't add up or aren't complete enough to even submit. Fertility patients are already carrying enough emotionally, physically, and financially. It should not be this exhausting. The anxiety, the frustration, the helplessness, and the feeling of not being heard at times really don't make this experience with CCRM. I wish it wasn't so, and I am so sorry for leaving this review, but i really don't wish this upon anyone who is coming hoping for a good result.

I have been a patient here seeing the wonderful Nurse practitioner Tabitha for almost 2 years now…read more I absolutely adore her and this office. She is compassionate, efficient, knowledgeable, and joy to visit, which I say a lot when you consider that no one likes going to the OB/GYN. I like how good she is with explanations and I never feel rushed. She can also do other procedures, such as laser rejuvenation. I love how good attack the office is as well - they are on top of things, they have a portal, they do telehealth and there's no issues that I've had with that either. They are located conveniently to the other medical buildings in Newport. If I have to go to the OB/GYN, might as well get some beach time or yummy food lol.

I see the PA in the office for my female needs. I've never met the doctor as I'm not having babies…read moreanymore or have any serious female issues. The PA is great. Took her time with me and listened to all my concerns. Front desk is also very nice and it was quick and easy to get an appointment.

Our fertility journey was a long and heartbreaking one but Dr. Lin and his office were kind,…read morecaring, and compassionate each step of the way. Dr. Lin has exceptional bedside manner and a real gift for explaining each step of the process thoroughly but in a way that is absorbable to anybody. He personally saw us at every single visit. All of the nurses and staff we encountered were equally kind and caring. We never had a long wait time and the office tried to accommodate our early appointment preference so I could make it to work almost each time. With every bump in the road, Dr. Lin provided alternative options and routes and never pressured us into any situation. With his help, we now have our rainbow baby in our arms. I will forever be grateful to Dr. Lin who sees you as a person and not just another number.

I would not recommend this clinic, AI TEAM. First, it took…read moremore than two months just to get a virtual consultation. By the time my appointment finally arrived, I had already tested positive for an early pregnancy and informed Dr. Lin that I am going to see my OBGYN in a next few days during the of the consultation. Despite knowing I was positive, Dr. Lin recommended tests that were not appropriate for my situation. When I later questioned the testing, I was told the wrong tests had been ordered, and the responsibility was shifted to the nurse !!!!! The consultation felt robotic and disconnected from my actual medical condition. No clear guidance was provided regarding next steps, and I had to contact the clinic myself about a week later to cancel the treatment plan. They still billed my insurance for the consultation which their website does not show any cost for consultation fee. When I called to ask Michelle for details charge. she yelled at me and implied that I was at fault simply for attending the consultation!!!! From the doctor to the front office and the billing team, my experience showed me that the entire clinic lacks communication and coordination. The advertising to be misleading. Patients seeking fertility treatment are already under significant emotional stress. We deserve doctors who listen, evaluate their individual circumstances, and provide genuine medical guidance--not a scripted conversation followed by unexpected charges.

Wow my first session here and it was so throughly explained!…read more I've been to one from my insurance and also to the college but this was such a pleasant and different experience! They did a meridian scan and I was impressed. What it showed was exactly how I was feeling. Dr. Jo came in and then went over the results and did my acupuncture session. After 20 mins I already felt better. Since it was my first visit they also gave me a goodie bag filled with treats and water to hydrate myself. Highly recommend this place! Such great energy they have at this office. So pleasant from being greeted right when checking in and every person I encountered.

I wanted to wait a couple months before writing this review to give this acupuncture business an…read moreaccurate assessment based on the outcomes I've obtained. I have rheumatoid arthritis (RA) and have taken the holistic approach to treating my disease. I decided to try acupuncture to see if it could assist with my inflammation and pain. I did my research and decided to try Lee Acupuncture based on all the positive reviews. There were even a few reviews coming from arthritis patients who had obtained good results. They're located in a small business plaza that borders Costa Mesa & Newport Beach. The big "Melton Int'l Tackle" sign is a good landmark. They are located all the way down the alley on the right. Free parking is available. The office itself is rather small with 3-4 patient rooms and a small waiting area that's comfortably furnished with 2 chairs, a sofa and some snacks & water. I was pleased to learn that my insurance covered the first 6 sessions (per year) at $40 co-pay per session. After that the rate goes up, but you can buy a package that offers lower rates. The very 1st session was interesting, as they hooked me up to a machine to determine how balanced my energy was flowing internally. It highlighted key areas of improvement. The belief is that the more balanced I am, the less inflammation I will have. Each session is about 1/2 an hour. I started going twice a week, and now I go once a week. I was assigned to Dr. Kim who thoroughly explained everything to me prior to starting, and continues to remain helpful and caring. He inserts the needles in various areas, primarily my hands, feet and head. Sometimes it hurts a little when the needles go in, and a couple times I've bled after the needles came out, but that's probably because it hit a vein. I lay on the table for 1/2 hour and feel very relaxed afterwards. In addition to the acupuncture, I take herbs that I purchase from them for $90 for 1 weeks worth. They said it's very important to keep taking the herbs as it assists with the healing process. I had also read about this online. I take the herbs 2x a day (AM & PM) with food. I mix the herbs with a little water and drink it like a tea. After approximately two months of acupuncture and drinking herbs, I can positively say that my inflammation has gone down significantly. I took a photo of my inflammation on my hands & feet prior to starting, and there has been a big improvement! I will definitely continue seeing Dr. Kim, and I'm so happy I discovered Lee Acupuncture.

I just want to give a quick shout-out to the receptionist who helped me this afternoon around 12:30…read morepm. My wife scheduled me a same-day lab appointment for 1:30pm. I happened to be nearby and decided to stop by to see if they could take me in at 12:30pm. The receptionist was very kind and willing to see me earlier than my appointment. I didn't get her name, but shout-out to her. The lady who took my labs was also very nice. Very friendly staff!

I had a disappointing first experience at West Coast Infertility Clinic…read more At my initial visit, I paid $350 and was told by the receptionist that this amount would be reimbursed back to my card after my insurance claim was finalized. About a month later, I checked my insurance account and saw that the clinic had billed $2,286, and the claim had already been finalized for about two weeks. I called the clinic to follow up on my $350 reimbursement. The staff member who answered initially told me the insurance claim was still pending, which conflicted with the information from my insurance. After I explained what I saw on my account, she said she would check with the billing department and call me back the next day--but I did not feel confident in the communication or transparency of the process. While the facility itself looks clean and professional, my first impression was not positive. I came in simply hoping to learn more about IUI/IVF options before moving forward, but the experience left me feeling uncomfortable during the consultation because it seemed like the doctor was more focused on promoting IVF rather than fully discussing my situation and options. Additionally, I did not receive any results from the blood tests or ultrasound performed during my visit. Overall, not the level of service or clarity I was expecting for such an important and sensitive journey.

I am so incredibly grateful for Dr. Moayeri, Jamie NP, and the rest of the amazing team at OC…read morefertility. After years of heartbreak, disappointment, and multiple failed transfers at a previous clinic, I decided to put my trust in OC Fertility and am so glad I did. I was not an easy case by any means, but Dr. Moayeri took on the challenge and was ultimately successful. She individualized my FET protocol with great precision and did daily blood work monitoring and frequent ultrasound checks. All previous doctors used a cookie cutter approach which unfortunately did not work on me! I am now approaching my second trimester of pregnancy with my miracle baby and am so thrilled! I highly recommend OC Fertility to anyone looking for highly personalized and expert fertility care.

I'm 32 and have been dealing with fertility challenges, and I chose OC Fertility hoping for support…read moreduring what is already a very emotional and stressful process. I want to start by saying that the staff was kind, and I genuinely liked Dr. Moayeri. Everyone I interacted with was pleasant and compassionate on a personal level. Unfortunately, the overall experience was deeply disappointing due to serious administrative and insurance oversights. I was taken through the entire IVF process, appointments, medications, monitoring, right up until I was about to have my egg retrieval. Two days before Christmas, I received a call informing me that I was being dropped as a patient because they had failed to properly verify my insurance. At that point, I was told they do not accept my specific WIN Fertility benefits, something that should have been confirmed at the very beginning. This error completely derailed my timeline and forced me to abruptly move clinics at the very end of treatment, which was emotionally overwhelming and incredibly disruptive. Fertility treatment is not something you can simply "pause" without consequences, and the lack of accountability and clear explanation made me feel unsupported during a very vulnerable moment. I did speak with the director, who was kind, but kindness doesn't make up for the lack of oversight. Since leaving, multiple professionals have told me that my experience was not normal, which only reinforced how mishandled this situation was. My advice to anyone considering OC Fertility: get a second opinion before committing, and double or triple check your insurance directly with your provider. Do not rely solely on the clinic's confirmation. I truly wish my experience had been different, because the emotional toll of having to switch practices after going through so much was incredibly hard.

Dr. Nasab listened to every little thing that my partner and I had to say as our concern when we…read morehad initially sat down for our first consultation. She never promised anything except that she is going to try her best based on the previous attempts with a different doctor and the results that was provided to her from the previous clinic. She changed the routine in order to give us the best outcome possible based on the knowledge that was given, and she even sat down after each procedure explaining what had happened, and what each results meant and the stages that it was undergoing. In the end, she had obtained more eggs ever compared to the previous doctors combined, and was able to get one successful embryos to be cultured and turned out to be normal after the testing Be honest with her, and if you believe there is something that is not fertility related, but medically related and share that with her because she is an honest and a person of integrity who will let you know the truth based on her knowledge. Then there was my coordinator I was assigned to, Annie, who was probably one of the best coordinators I have ever worked with throughout all my medical appointments inside and outside of fertility treatments. She would be very clear and concise on her method of communication and would always follow up if a due date was approaching and I had not finished my side of the homework. I really appreciate all that she has done from beginning to end with her communication and her sense of compassion, love, and care for myself, and I'm sure she does that with all of her patience. If I can give some feedback, I would say she deserves a high pay raise

This review is longgg overdue! We cannot thank RFC enough for helping us bring our precious miracle…read moregirl into our lives! She turns 9 months tomorrow and I cannot believe how fast time has flown by. I have PCOS and wouldn't ovulate on my own. I also had a partially blocked tube so we jumped straight into IVF rather than trying to see if IUI would work. We were pregnant on our 2nd transfer and over the moon. We appreciated being seen on time for our appointments and Dr Williams was our favorite to work with. He has great bedside manner and takes his time to explain things. We still have some embryos left and are looking forward to when we can transfer and hopefully grow our family. Thank you Dr Lin & team!