I used this company several times. When buying something new they were always helpful, and able to…read morecome either that day or the next. That lasted until I paid $4000 for an Air Conditioner condenser, and it stopped working within 2 weeks. Then they became hard to reach, would say they'd call back and wouldn't, and gave me the runaround every step of the way. It took them almost a year to finally replace the compressor that blew, only for my AC to not work again when I turned it on the next summer. It's now been 3 years without a working AC and they're still no help. After dodging my for a couple weeks, I had a friend call and they picked up right away. Don't use these scammers. They'll take your money but won't follow up if there's any issues

Great guys to work with. They have fixed my washer, my dryer and my dishwasher so far. And…read moreinstalled my water heater. Very happy with them. Prices are reasonable.

John from American Appliance Services is a brilliant technician…read more He will accurately diagnose your appliance problem and will repair it perfectly. He is polite, honest and respectful of your property. He will candidly tell you if your appliance is not worth the cost of repair. Service of this quality is a real rarity these days. Do not hesitate to give him a call. You won't find a more trustworthy nor more talented appliance expert.

Do not use this company. They told me that I needed a new fan motor in my True commercial freezer…read more I told them to give the the motor that they are removing out of my freezer. The Technician handed me a regular fan motor that didn't belong to my freezer. My motor was never changed and they charged me $895 for the repair. My freezer still isn't working. The picture below is the motor they gave me

I have a front loader dryer with steam feature which started to leak water on Friday. Monday I…read morecalled , he promptly called me back and spoke with Steve after a few moments in conversation . He gave me a great idea , problem resolved . I want to Thank him for his honesty . Nice to know there are people who are truly helpful

Steve was very professional & knowledgeable Quick response…read more I have called appliance Doctor in past Very satisfied Steve is a "DOC" that still does house calls

Still awaiting a call back from 3.3.26 when they opened. today is 24 hours later. Not a very good…read morefirst impression at all.

One Pro responded promptly to my call for an oven repair. He showed up at the time he promised. The…read morediagnoses of the problem was thorough and all problems with the oven were resolved quickly and efficiently. I would not hesitate to call on One Pro Appliance Repair again.

Applix LLC is a great company. They were sympathetic towards my issues. Kept an open line of…read morecommunication throughout the entire process & repaired my dryer in a timely fashion as promised. customer : Pleasantville NY

This company was very responsive and professional. My oven was randomly shutting off. An igniter…read moreswitch was replaced. That didn't fix the problem so they ordered and replaced the digital panel control. Problem was solved. Owner stayed on top of everything! Very happy with this company and their service.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

They don't respond to messages in a timely fashion. Sometimes it's an emergency but they wouldn't…read moreknow that if they don't listen to the messages. I don't believe it when they say all agents are busy with other customers. I don't think there are agents answering calls. I've used them in the past- they charge a fortune to walk in the door, do a good job and I never had this problem trying to reach them before. Now when I really need help!

I can't believe this company gets good reviews. I used them for a Viking Refrigerator Recall , the…read morefirst tech that came to my house couldn't reattach the door so he called his boss (Danny) who when he arrived at my house I could tell he didn't want to be there he attached the door and was getting ready to leave when I told him the door was all crooked and he said that I needed a new door seal. I have PSEG contacts on all of my appliances so I called them and said I needed a new door seal, which the tech replayed that I didn't but replaced it anyway and the door was still crooked because I was told that Oceanic did not attach it correctly. I called Oceanic 6 times trying to get them to repair my door and was told that Danny said they did the recall and were not responsible for the door. I called Viking back and explained the problem and was given the name MG Appliance Repair. Wilson came to my house and after 2 hours fixed my door. I can't believe Viking would recommend a crooked company like Oceanic because of the shoddy work they do.

Update on my prior review. Walter called and texted me and stated he would refund my service charge…read moreof 92 dollars on Monday......that never happened. Also regarding his response to my prior review, he never offered to come over to get the part number after the model number could not be read. He was about to order the wrong part which cost 100 dollars more. Also stating that i had to give him an answer so he can secure the part from his supplier which would take a few days to get. How does this story end. I ordered the part from an online authorized dealer $173. Part was delivered Monday. Eight screws later and my oven is back up and running. He was in a rush according to my wife. Was on the phone with another customer telling hum he would be right over. If he just would have taken a few minutes to remove the cover the part number was right there (see photo). 92 bucks for absolutely nothing, 10 minutes time. This is also the reason he does not take credit cards. The check was deposited, I'm sure right from his car that night.

I feel that I was scammed. Walter, very nice, came over, never looked at my oven and said I needed…read morea control panel. Charged me $90 dollars. Called the next day and quoted me $511 for a wrong part. I had to give him the correct part number so he lowered the price to $411. Part cost $173. I have no problem paying for work or parts. He initially told me that the service fee will come off the total price, that was a lie. Please be careful using this company, at first they promise you the world but in the end they lie. Be careful and do our homework