Friendly service for the most part, one employee told me a plant wasn't what it actually was...100%…read moreI was positive and then she got corrected by IM guessing a senior plant person. (know your plants or stay quiet and ask a senior plant person) Besides being overpriced but that falls into the category of "EVERYTHING IS OVERPRICED, EVERYWHERE" I like the place. uBer close and easy to Navigate the grounds. Thanks for not closing!

The staff was very helpful and accommodating! I will go back! They helped me find some plants that…read moreI needed by my description of what I wanted.

Lots of great Christmas trees that are reasonable price. And more words to meet the minimum.read more

The tree service was great and delivered by very nice and polite local kids, the only good thing,…read morein all their sites. Between the Xmas tree lots and the pumpkin patch you can see a great deal of work wrapped around greed. They are and have always been over priced, which is their choice. However, if you want to be the high priced place, look and act like it. Manage your inventory and shelving better, stop trying to sell every piece of shit as a tree. Some just aren't, trees. Next, and very important. Don't staff your cashier positions with grumpy sarcastic old people. And teach them that the purpose of a receipt is to prove what shows up on your statement is what you agreed to pay. A text/email merely shows what you were charged not what you agreed to pay. A small but important, nuanced difference, yet important. Don't argue or try to outsmart your customers on issues such as technology or finance. You can turn your screen around and have them take a screen shot, or dole out some money for a printer (~$60 on Amazon, the profit off two trees.) We know you are busy, stressed, and at times overworked. We see it in the way the husband and wife owners yell at each other. We all have bad days. But remember, you only do the public stuff for several months a year, in total. Do better with your public facing bits. Also, there are better pricing strategies. There are better inventory management strategies. None of the above will cut into your profit, and will increase it. Merry Christmas and happy holidays to you all.

Our kids are on the cusp of aging out of pumpkin patches, and this was a good spot for young kids…read moreup to 10. There is a fee to enter and to do some of the supplemental activities (pet bunnies, launch pumpkins). The hay maze was pretty good for tweens. I liked that there was a large selection of pumpkins on the vine. There are picnic tables for your own picnic or the food truck. It was easy to get to--near the highway without feeling right on the highway. There is a lake and hills to add to the lovely pastoral setting.

It was really fun for my family! My kids love it especially…read morethe cute bunnies! And picking out their own pumpkin !!

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Always helpful. Always knowledgeable. Easy place to shop. They have almost everything.read more

I was in the mood for a Christmas tree.. a little earlier than I would normally get one. The…read moreWednesday before thanksgiving I was determined to get a tree up and this place was open and local. Having never been here before, I read the reviews and it seemed like a good place. They were still unloading trees for the truck when we arrived but I literally found the perfect tree within minutes and it was on top of my car five minutes later. The folks that work here are helpful and quick. There is only street parking, but they walked the tree to my car.

Loved my tree from Russey's! It barely dropped a needle and smelled great. I bought mine December…read more1st. I'll be back

Beautiful nursery run by the Untermann Family since 1909 with a broad range of plants. I was there…read morefor the bedding plants and spring/summer color annuals and was thrilled to find plentiful, robust offerings, well displayed. This was a visit that really lifted my spirits. The staff is helpful and knowledgeable. Ample parking and easy access on 5th Avenue, San Rafael.

I found this place on social media and happened to be passing through this area over the weekend. I…read morecame specifically for the Christmas decor they sell and boy, it did not disappoint! This place was decked top to bottom inside their stand alone building with faux Christmas trees, ornaments, garland and many more decorations. I purchased a few ornaments as gifts. I was really surprised how reasonably priced everything was! The staff were very friendly and attentive if you had any questions. I do want to note that dogs are not allowed inside this building with the breakable Christmas decor. They also have their own small parking lot that you can park in.

Jacob (reddish bearded guy?) in the paint dept. needs to be promoted - or given a raise, or both…read more Today we brought a large piece of chipped paint that peeled from our house to get a match paint color. The first guy put the piece in the matching machine and made our paint. It was too dark. So then he tried again - this time it didn't match at all. His solution - "oh well - that the best we can do." I asked if the machine was broken - we've never had this problem before. The first guy just shrugged and said it wasn't gonna be perfect. It wasn't even close! He basically said - take it or leave it. So I asked for a manager - first guy just wasn't capable of problem solving. Jacob heard and came over, took a look, knew exactly how much white to add to the first can - and boom...perfect match. Home Depot - if you lose your "Jacob", you're stuck with "the first guy" who makes $100 worth of bad paint that will eventually end up on the discount shelf. And you also lose customers. Jacob needs to train, he needs to be promoted, he needs to be a decision maker. We're tired of the first guy. The "take it or leave it"guy. The shrugging guy. Please retrain him to be like Jacob. Please hire more Jacobs.

5 stars for James (San Rafael). He is at customer service, helped me open a credit card account…read moreand buy my fridge/freezer that I picked out, smoothly, flawlessly.

All around great place! So many trees we lost each other. Young man with exceptional knot tying…read moreskills tied the chosen tree to the top of our car and it didn't move an inch on the way home! Thank you!!!

My granddaughters and me came by to pick out a Christmas tree. The selection is huge and the trees…read morewere reasonably price. The kind employee safety secured the tree to our car. Thank you