TLDR: skip it and go to a different location. It will be worth the extra drive. Or just go down the…read morestreet to Bella's, their pizza is amazing.
I really wanted to be able to leave a good review here because I love Minskys's pizza and the one in Blue Springs is fabulous. As a matter of fact, I've never had a bad experience at any Minskys pizza that I can recall, no matter the location. That is until today.
I was in the area for an appointment so I decided to stop here for lunch on my way home. I'm very sorry that I did. I walked in and initially the hostess was a little bit short, but it appeared that she was flustered and possibly overworked. She sat me at a table, gave me a menu, and I waited for the waitress. Well at the table, I noticed that the Shakers were damaged and dirty. Also, the table was very wobbly. I attempted to fix it by putting a huge stack of napkins underneath, but I did not have enough napkins to help. I will try to attach a video. Still waiting on the waitress. I had been there about 10 minutes, so I moved myself to the next table over. I had to gather cheese and peppers from other tables to bring to mine. Again, the shakers were damaged.
The waitress came over to take my order and I asked for a Coke and a medium prime cut with extra sauce. It took 30 minutes to get my food, only for it to arrive burned to a crisp. As in sections of it were completely blackened, and some of the bacon was almost charcoal and crumbled if you barely touched it.
I tried to be a good sport and eat it anyway, but the burnt taste was throughout, so it was in edible. It took another eight minutes to get the waitresses attention and call her over, and she appeared very annoyed that I had asked her to come by. When I showed her the pizza that was burned and asked if they could please remake it she looked at me with a dead pan face and said "no" in a very snarky voice. Not an apology, not an explanation, just "no." at this point I got annoyed and I responded that I would just gather my things and leave then because I was not going to eat pizza with carcinogenic charcoal all the way around it, and she then replied well that's how we cook our bacon. Mind you I've had the same pizza at every Minskys I've gone to and don't have the issue of the Crumbled, charcoal, bacon, or the burned and blackened crust. She started blubbering, and I said that if they could not remake that one and do it without burning it that I would be willing to take a combo with extra sauce. She said "fine" and grab the pizza and stormed off.
While waiting for my new Pizza, I flagged down the hostess when she walked by and asked if she would grab the manager. The manager came out and I explained to him what had happened and he apologized and said he would talk to the waitress after I left to avoid any more unpleasantness for me. I told him thank you and just a few minutes later, the hostess brought my new pizza out and refilled my drink. I was glad that it was not my waitress because honestly, I was worried she might spit in it. She was still out in the dining area when my pizza came out though, so it was fine. The new pizza was perfect so I ate in peace. The waitress came over and asked if I needed a box and a refill, I said yes to the box no to the refill.
The hostess brought my check by and I went to check out with my leftover pizza. I noticed when I got to the checkout that the manager had actually charge me as an employee which got me a pretty steep discount so that was very nice of him and made the experience a little bit better. I paid my bill, made sure that the staff does not share tips, and gave the hostess a hefty tip and told her to make sure she did not share it with the waitress who was terrible. I'm not usually one to skimp on tips, and in fact I've been known to tip up to 50% for someone who did an exceptional job, but this waitress was nothing but snarky and rude. I guess she may have been having a bad day, but you can't expect your customers to tip you well when you're nasty to them. After I tipped the hostess, she actually told me that they had another pizza exactly like the one the combo that I ordered second that had been called in while I was there and not picked up. She gave me that one to take home as well because they were just going to throw it away. The manager and the hostess are why this location gets two stars though Service from the waitress, burned Pizza, and the condition of the furniture and condiment holders are what brought it down.
Overall, I probably won't be back to this location just because the experience was so bad overall. There are plenty of other locations nearby that I can go to instead and, if I'm going to Lee Summit, I will go a few box further down the highway to Bella's.
