From start to finish, Angel Superior Flooring did an outstanding job laying the floors in our…read moreoffice. They arrived promptly and were wonderful to work with. They even mopped my floors leading up to the job site. We were not expecting that! Thank you, Angel Superior Flooring, for another job well done for us!

Summary: I would NEVER use this contractor again…read more I purchased my flooring from Floor & Decor and was STRONGLY encouraged to use their contractors - Installation Made Easy - which turned to be Angel Superior Flooring (ASF). The estimator, Rosie, said we had just over 1,000 sq ft and the installers would do 200-300 sq ft per day so we estimated 5 days. We planned to be out of town for a week starting April 17. We discovered that ASF would not paint the molding - we paid them to move all of the furniture (about $700) and put it all back when they were done, but that would leave us with heavy furniture against a wall that would need to be moved again for the painter. Grrr. We decided that ASF would leave the furniture away from the walls and then the painter would come in, paint the molding, and put the furniture back. It's heavy wood furniture and we're too old to be dealing with it. We scheduled all of the material to be delivered from F&D for April 16. On the morning of April 16, one of the ASF installers showed up ready to start work. We sent him away since we had no material and he was a day early. F&D delivered the material shortly before noon on the 16th. The missed the shoe molding required for this project so I phoned and had it scheduled for the next day. The next day, the molding showed up before ASF did so we were back on track. The shopping list that ASF gave us was for 255' of shoe molding. It comes in 16' pieces so F&D sold us 16 pieces. We left on our trip. I discovered on my trip that my Internet went out. It acted like the T-Mobile gateway was unplugged. I had left explicit instructions for them not to unplug it because we have things that need Internet (like our irrigation system). I texted ASF on Monday morning asking them to plug it back in again when they got and was told the job was already completed - they went for speed and not quality. They said they didn't touch the gateway. They lied - it was unplugged at the gateway end so they likely knocked it off the shelf, it became unplugged, they put it back and didn't say anything. That was the least of our problems... The painter showed up the Friday while we were gone to finish painting the shoe molding. He texts me pictures showing scuff marks all over the floor - he noticed this before he even started painting. So I texted ASF and they said they'd send somebody over on Saturday to clean them up. We got home from our trip 2 days early on Saturday night. I see scuff marks all over a filthy floor. I pulled the electronic door lock logs and see that they were here for 6 minutes. So they walked in, looked around blindly, and didn't do a darn thing and left. My wife spent a good part of Sunday vacuuming and mopping the floor. We then spent time with postit notes beside every scuff mark and a couple of dents on the floor and told them to come back and fix them. We also emptied out the cardboard from our garbage can and put it in the recycle can, and we finished picking up the garbage that they left outside. Our neighbor had already picked some off the driveway and some out of our garden. The painter immediately noticed that there was a mixture of shoe molding and quarter-round used for the project. One of the closets didn't have either shoe molding or quarter-round! I asked ASF and they said they ran out of shoe molding. Their supervisor, Ivan, said they only used quarter-round in the closets where it wouldn't be noticeable. I pointed out that part of the master bedroom had shoe molding and part had quarter-round. The hallway also had a mix facing each other. They matched the corner joints by slathering silicone over them. Ivan said they used 50-60' of quarter-round so they either missed the estimate by over 20% or F&D didn't deliver what I paid for. I'll never know which it was. The supervisor offered to replace the quarter-round with shoe molding. However, it would be OUR expense to buy the shoe molding, and OUR expense to have it repainted. I told him we weren't going to do that but I wasn't happy about it. When they came today, they cleaned up all of the marks with acetone, did a nice job on the shoe molding in the closet (they were struggling to get around shelving in there), and ended up replacing 1 tile that was dented. Ivan tried to say that it wasn't dented at all and it was my imagination, and the flooring guy today tried to say somebody else must have dented it - but there was nobody home between the time they left and when it was found. He then said it must have come that way from F&D and that it wasn't noticed during the install. ASF opened the packages and ASF put the flooring down. They need to pay attention to what they're installing. The master bedroom closet had a larger dent but to fix it would have meant removing and replacing the molding so we left it. Again, why did they install a dented piece in the corner of a closet? Overall, we have a new floor and we've made our final payment. But I can't say we're happy.

TOWN SQUARE FLOORS. - LAWSUIT We contracted with Town Square…read moreFloors in Georgetown, Texas to install tile on our patio and front porch. About 2 years later we discovered dozens of loose and some broken tiles. Mr Bizzell (owner) came out this one and only time and tried to convince us that the ice storm was the cause. Being naive we originally accepted this, later discovering that this was not true. Over the next couple of years the problem got much worse. Tiles on the steps leading to the front door and back door came loose and broke. A painter stepped on another edge tile and it broke and caused him to take a painful fall. During this time my wife underwent several serious surgeries each requiring a wheelchair, walker or cane. It was far too risky for her to use either the front or back door as she would have had to walk across all the loose and broken tiles, then step off where the tiles were completely loose and broken. We live in Sun City, and her senior friends were apprehensive about coming over to visit and assist her during rehab. As the tile and health issues continued to deteriorate we both called Mr Bizzell numerous times seeking help. He refused every time. Our last call was from my wife while she was using a walker, and Mr Bizzell refused to even talk to her. We then gave him written notice of the hazard and he still failed to respond. Reluctantly we went to Small Claims Court. Mr Bizzell employed a Legal Firm dealing in Construction Law. Despite the huge disparity in legal expertise facts are facts. The Judge ruled against Town Square Floors and awarded me 100% of the repairs and 100% of my court costs. As of this Review, Town Square Floors has ignored our request to honor the judges decision, and continue to blow us off as they have from the very beginning. It makes us wonder how a company that is so clearly responsible (and confirmed by the Judge) for the defect has no problem, just walking away and leaving the customer holding the bag. Maybe even worse is how Town Square Floors appears to have no remorse for their treatment of a 75 year old severely handicapped woman. What are the priorities, ethics and moral values of those operating Town Square Floors?

My refrigerator leaked overnight and ruined a house full of hardwood floors. The kind folks at Town…read moreSquare Floors helped me with obtaining a quote and once I received my insurance settlement, I had them tile everything except two bedrooms. They made everything easy from the tile selection, to the installation, moving furniture and appliances. This is a family owned local business a I recommend them to anyone who needs flooring. They do a great job.

Repeated communication breakdown. After initial meeting, Michelle said she would call the next week…read moreto give me the address to pick out the quartz. I had to contact her 11 days later. Office is unprofessional (empty fast food junk laying around, children's toys all around- trip hazard, etc). When told to draw the cut of the quartz I wanted, it was ignored, and they chose the cut and did not inform me. When they didn't show up, did not receive a call. I had to call to see if they were coming. (That happened 3 times). If I would have worked with Nikki, rather than Michelle, I believe things would have gone smoother. I did like the end result but was exhausted after the entire process.

Astonishingly awful. To begin with, trying to communicate with the office for a response within a…read morereasonable time is out of the question. Now the installation was juvenile. The installer damage a cabinet because they did not remove all the screws from the countertop before removing it. They could not get a replacement cabinet so the installer had a 'friend' try to repair the cabinet which was unsuccessful. Other problems include poor application of caulking, spaces between the granite, and complete disrespect to my wife. And all this after I prevented their equipment from being stolen - they left all their hand and power tools on the curb where someone was loading them into their own truck until I notified the installers. Waste of time and money business.

I did a VERY quick pantry remodel. (2 weeks) Price was great, turn around time on project was…read moreextremely fast, and workmanship was flawless. They were able to cut the quartz and install within just two days! Larger projects may require more time, your experience may vary! =) Overall, very happy with my new pantry countertops.

In my honest opinion, their prices were reasonable, all sales staff appeared to be friendly and…read morehelpful. We received a quote by the end of the day and waited a few weeks for actual measurements of our counter and backsplash space for replacement. Waited another few weeks to have them start demo on a Tuesday to disconnect stove, water, sink and dishwasher, and waited til Friday for installation of counters. Was originally planned for Thursday but due to miscommunication I wasted a full Thursday waiting to find out no one was coming. Came the following week to do backsplash and complete the job. For future reference, I would get an estimated timeframe from start to finish. Scheduling and communication seemed to lack and had difficulty trying to make my personal plans around them so I basically couldn't plan ahead for anything for 1 1/2 weeks. When I mentioned this to my sales associate he was very specific of a 3-4 day start/finish that was never mentioned to us, nor estimated in our contract. Well, we were way over their timeframe based on the wait time of scheduling. Since we had to go without sink water since Tuesday, a plumber came out Saturday to reconnect sink, stove and dishwasher for the weekend until completion the following week. I feel that the daily teams did a great job however I feel that my associate person could have given everything a thorough inspection, especially on completion day. Pictures and admiration does not pass as a full inspection. We ended up not having silicone caulk between the counters and backsplash therefore the grout was cracking, there were some quartz blemishes that needed touch up, electrical outlets were having problems, etc. and I had to make my own punch list for followup which again was not reinspected by my associate. So for over a two week period the job from start to finish was complete. I ended up caulking the counter to backsplash since nothing was scheduled, it was always next week.....not a scheduled day. I surrendered. Before this begun, full payment was done therefore I felt that they were done with us and left it at that. I still gave them 4 stars being that 90% of the job was done good by the assigned teams.

Do not use this business!!!…read more We gave them a huge business to redo all flooring for a 2500 sqft home and they ripped us off. Basically, after being very difficult to work with during the scheduling phase, they stopped returning calls completely when it came time to fixing the defects and completing the job that we nearly paid in full. BBB case is pending. Jim Locke is not an honest man.

I'm thrilled with my new tile floors from Mill Direct. The price of the tile was less than some at…read morethe big box stores and is a better quality. They have a nice selection to choose from. Their subcontractors did a superb installation. I definitely recommend them.

Dudley called me to set an appointment to give a estimate to replace flooring. That day & time…read morecomes and he never shows up. I called the office to find that he was still in the shop, not even on the way or trying to make the appointment anywhere near on-time. I feel like I dodged a bullet with these people. If you don't show up, not even call to say you're running late, or to reschedule the appointment, you are showing who you really are. It demonstrates a blatant disregard for the customer's time, shows a lack of common courtesy, and is a red flag that you can't be trusted to behave in a trustworthy and professional manner.

Except for the fantastic work done by master craftsman Travis on our flooring, this would be a…read moreone-star review for Quality Carpets & Floors. Everything else was a struggle, and it cost us quite a bit more than our original quote because Dudley never answered our questions about costly details except to say "we'll take care of it." Again, the work done by Travis was amazing -- see photos -- but we paid almost $3000 more than the original quote because Dudley never gave us prices on anything we asked about, specifically leveling our very uneven concrete floors. One problematic doorway transition was never addressed except Dudley's "we'll take care of it." Dudley came over several times to look at it -- with no specific resolution discussed -- today he told us that transition would be an additional charge. No thanks. So now, almost five months after starting the process, our whole-house flooring job is not complete because the hardwoods are covered in smears of glue -- and we have no transition in the big doorway -- but we've already gotten three invoice notices! (And speaking of invoices, they don't accept any credit cards for payment, only cash and checks.) I'm not sure if it's because this is such a small shop and Dudley is disorganized or if this is the way he always does business, but I'd recommend you go elsewhere for flooring in Georgetown. Other than master craftsman Travis, we do not recommend Quality Carpets & Floors.

Justin & his team were outstanding! Punctual, accommodating, hard working, thorough & educated us…read moreevery step of the way! Highly recommend! Worth every penny!

We are having new flooring installed and needed tile removed from 3 rooms in our home. Clean Air…read moreFlooring Removal was recommended to us by a neighbor, and we are so grateful for the recommendation and that we went with them. Caleb and his crew were amazing! They actually arrived a little earlier than expected, which was great for us. The team of at least 6 workers immediately got to work hanging plastic to keep dust out of rooms and also wrapped furniture in plastic to protect it. They really worked as such a team that it was clear that they had a system. What my husband & I had actually dreaded turned out to be a great experience! Our house was left in such a clean & finished way that it's hard to believe we had tile this morning, and now the floors are ready for new flooring tomorrow! We HIGHLY recommend Clean Air Flooring Removal!

FRAUD, SCAM, FRAUD, SCAM i contacted Austin Cowboy stucco, a…read morecompany i found on google with 5/5 on 20 reviews with a prestigious address downtown Austin and an impressive facebook portfolio and website. The phone listed asked me to dial 1 then redirected me to a voicemail. i did not leave a message. 7 minutes later, Lee Jimenez, the contractor called back and introduced himself as Austin Cowboy Stucco. Lee came across as experienced, kind, polite and respectful you'd be shocked to realize all this is a front for a professional scammer. Naively, i signed an estimate, not even a contract, with this stucco contractor for $52800. the contractor Lee Jimenez started to push for a 50% payment to buy supplies. i paid him $25,200. Once he got the money, he started to not be prompt at answering phone texts. he was supposed to give me invoices for materials ordered, agree and commit to a warrantee vervatum in a contract , and he was supposed to give me a bid for stone work. He never did. After a series of lies, i started to be suspicious. I was confused when I noticed that the company name on the estimate was Lone Star Construction Services and Lone Star Stucco and Stone with no mention of Austin Cowboy Stucco . i looked up Lone Star company reviews on google, Houzz, BBB and other sites, they were poor across the board, with several reports indicating a pattern of walking away with customers money, doing minimal or no work and then not responding to all communications. i visited the location of Austin Cowboy Stucco who i originally called. it was a residential building with a fake suite number 111 that never existed in that building. I realized it was a Fake company with fake address and fake reviews and a phone number that connects you to Lee at Lone Star Construction Services. I realized Lee used the shell company name Austin Cowboy Stucco to bypass his poor reviews which expose his fraudulent behaviors, and to collect customers money through deceit. All this happened within less than 2 weeks of our initial meeting. I texted him to cancel the order and pay me back. He stated he himself was not interested in doing the job. he was surprised the bad reviews were not taken down as it was 8 years ago, but actually most reviews are much more recent than that one review on Houzz which indicates this behavior goes back at least a decade. Obviously he manipulates the platforms reviews to his favor.He never returned my money. He never produced invoice evidence that he purchased any materials. Again, as reported in other reviews he is unresponsive to communication. I was a lucrative fraud victim of this criminal. I will keep you posted of the law suit coming his way.

I have decided these nice guys deserve a five star review. How can it be a job so perfect and done…read morewell the clean up was done so well. I admired the fact the owner takes pride of his work and granted I am as happy as can be. He did go way and beyond I am planning to have them back again in the future for more work. Easy to work with and will listen to what you want and how you prefer the job done. Never have I seen a color match we have had our house worked on before but didn't turn out the way I wanted. You have to see for yourselves. I cannot imagine my house looking this perfect and matching as though it looks like new. After all the mold and discoloration of my house exterior was looking worse untill I hired this talented group . Yes I will hire in a heart beat.