Since my original review of Door To Door Storage, the company has made good of delivering my pods to a state they normally don't deliver to. I am very thankful to Molly and Skip for working hard to make it possible for me to get my furniture that has been stored with them for several years. They also went the extra mile to have the pods unloaded by their staff. Thank you Door to Door for making good of a long business relationship and going the extra mile!!!! read more

I am more than satisfied with this company as a container & storage company. From the start, upon calling many different moving and storage companies I felt pressured and "sharked" by many - equal to the feeling one often experiences purchasing a new car. I spoke with Marsha in the national office who was incredibly pleasant every time I spoke with her, regardless of the day, time or reason, and every question was answered promptly and appropriately. The actual service of dropping off and reloading the crates was quick and efficient, and all my belongings were in perfect condition upon delivery (which does depend on the individual packing the crates - but it didn't seem as if much had shifted during transport.) The only two small notes I would make are that: a) the crates are not very big (5' wide x 8' deep x 7' tall), so it would take quite a few to pack an entire house - we used 3 for a 2 bedroom apartment w/o living room furniture; b) upon delivery one of our padlocks was crushed to where we had to have them use bolt cutters to remove it. Past that I would highly recommend them, I know that moving companies are all out to make a buck, but with Door to Door there were no hidden fees, they were reasonably priced, and as mentioned before, incredibly pleasant, efficient and professional from start to finish. read more

Just be aware that Door to Door does NOT deliver your container anywhere. They have areas that they do not surface. I wish we had gone with a more reputable company like PODs instead, it would have been worth the extra money to avoid the stress and hassle. In the beginning of our moving process, I spoke with a very helpful customer service representative. He answered all our questions and was very friendly. However in the end of our move, when it came time to have our container delivered from the storage facility to our new house I was met with uncaring staff with no desire to help resolve the situation. Before we moved we did not have an apartment or house secured yet. We gave Door to Door 2 zip codes where we thought we might end up finding a house. However once we got to Colorado we ending up finding the perfect apartment just 30 minutes north of the original destination zip code. Now, when we called Door to Door to tell them our new destination address and to set up the delivery of our container, we were told that they don't deliver here. WELL GREAT. If we had known that Door to Door doesn't have the ability to deliver a container 1 and a half hours North of their storage area, we would have gone with a different company. THE NAME IS LITERALLY DOOR TO DOOR. So we ended up receiving $100 back for "dock unloading" and we spent $260 on renting a Uhaul and taking a day to drive to the storage facility, take everything out of the container, put it in the Uhaul, take it to our new house just to unload it once again. Unfortunately we will never use Door to Door in the future. It made an already stressful time (moving from Florida to Colorado) even more stressful. So thanks a lot! read more

Thank goodness for Door to Door!!! I recently moved across the country from Austin Texas to Denver Colorado. I had the house in Austin under contract to be sold, but we still hadn't found a house in Denver and had to get our stuff out! I contacted Door to Door because they had better reviews than their competitors, and they worked with me to get to a price that we could afford. They dropped the boxes off in Austin right on time, we filled them up, and they picked them up right on time as well. Then they stored my boxes in Aurora (right outside of Denver) for 6 months while I looked for a house to buy. The storage cost was very fair, and I was able to have it automatically charged to my bank account, no mess no fuss. Finally we bought a house, but we found out that it was outside of Door to Door's delivery area! I called customer service to see what we could work out. I talked to one of the nicest most helpful people I've ever worked with, she actually personally called the warehouse where my boxes were stored to talk with the delivery crew and see if they would make an exception for me. For a small fee I was able to have them drop the boxes off right at my driveway, once again right on time! They were picked up just when they said they would be as well. I wish I could give Door to Door more than 5 stars - moving is stressful but they made it so much easier! Thank you Door to Door!!! read more

Look no further if you need containers to store your items during a move! I priced out other 'pods' but they were so expensive. Door to Door had very reasonable crate rates, numerous size options to choose from and affordable storage options. They were so easy to work with for delivery/pick-up and then drop off for the unload after my move. The call when they say they are going to call and were right on time. Their customer service reps couldn't have been nicer if they tried. Going thru a move is very stressful and having a company you can depend on during that time is priceless. read more

After recently being informed that door to door no longer offers long haul transportation of their storage units, i have been forced to make other accommodations to move my belongings from their storage unit to another company's. Before I committed to paying $1500 to another company, I wanted to look at the belongings in my unit. We made an appointment for 8am and told that we would be charged a fee if we showed up late or not at all. Well its now 8:15, we've been here since 7:55, and just have seen a door to door representative for the first time, 15 minutes after our appointment time. Not only that, but the unit isn't even ready to be opened yet so we are still waiting. The door to door representative thought it made more sense to argue with us over the late fee than immediately get working on locating my unit. I am beyond livid. I have never dealt with such horrible customer service. I cannot wait to immediately move my belongings out of this unit and NEVER PAY THIS COMPANY ANOTHER CENT! Go with U-box or something else. Stay Away! read more