Angels Cremation has the worst customer service! There is very little follow-up with next of kin…read moreonce they receive payment. Their process is slow and they do not seem to care about communication. They do not offer any assistance beyond another excuse why my husband is still at the coroner's office almost 3 weeks after his passing always placing the delay on the fault of the coroners office or doctors office. Now they state that the cremation, preparation of ashes and death certificate MAY be done next week! Maybe!!!! My life is on hold waiting for them to do the job they have been paid to do.

We had an unexpected and tragic death in our family in July 2025…read more The entire staff at the Angels agency in Tulare were exceptionally caring. I had to handle this task from 200 miles away and I am grateful to have chosen this group. Elizabeth took my early morning call and was very compassionate. She guided me through the steps to get my sister cared for with professional grace. From the first call to the home delivery of her ashes, all the staff were efficient and kind. I have worked for an excellent hospice for 20 years now. I am well aware of the standards of cremation and burial agencies. My expectations were exceeded with the staff at the Tulare location.

First, I was sad to see the reviews of bad experiences some people had during their time of grief…read more My uncle passed recently and my mother and I met primarily with Christine who was great from the beginning. She was patient and comforting with my mother and assisted me with navigating through the process of laying my uncle to rest. On the evening of the rosary and day of the burial, Nate from Salser & Dillard, was great. He and the other team members were helpful and attentive. Everyone from the ladies at the front desk to the ushers at the rosary were friendly and professional. I would highly recommend Salser & Dillard to anyone in need of a funeral home. I just can't thank them enough!

May 2025 A Compassionate, Respectful, and Seamless Experience During a Difficult Time…read more-Planning my father's funeral was one of the most emotionally difficult moments of my life, but Salser & Dillard Funeral Chapel provided compassionate, respectful, and professional support from start to finish. I worked closely with Christina, who guided me through the funeral planning process with grace and empathy. She listened patiently to all my questions, comments, and concerns, and made sure I understood each detail before making any decisions. I appreciated how she respected my privacy and never made me feel rushed or pressured. Every change I requested was communicated clearly, and I felt truly supported throughout the entire process. I was especially grateful for the private time I was given with my father in the days leading up to the service something I will never forget. On the day of the funeral, everything went exactly as planned. Frank was incredibly kind and personable, helping ensure the service flowed smoothly and on schedule. His presence and professionalism brought a sense of calm to what was otherwise a very emotional day. Following the service, we moved directly across the parking lot to the reception venue, where I worked with Jessica as our event coordinator. Jessica was outstanding she helped plan every detail of our potluck reception, offered thoughtful suggestions, and made sure the space was beautifully arranged. Her professionalism and warmth were evident from our planning meeting through the day of the event. I was very pleased with the overall package we selected and the quality of service provided by both the funeral chapel and the event venue. During a time of deep sorrow, Salser & Dillard gave me peace of mind and allowed my family to focus on honoring and remembering my father. I am truly thankful for the care and support I received from the entire team.

What a wonderful and thoughtful company to work with…read more My siblings and I wanted to create a double headstone that would encompass our fathers WWII veterans information and our recently deceased mother's information - Bell Memorials really came through! Our sister had a design she wanted to use; I sent it to Rebecca who created the headstone we wanted and more. Bell Memorials did everything they could to have the headstone completed and delivered to the Reedley cemetery by the date we were going to bury our mothers ashes. They did - Reedley cemetery crew moved us up in the que, the new headstone was set and waiting for our family service when we arrived. As an added surprise, the lettering was done in gold, which showed up beautifully on the Sierra White granite headstone. Bell Memorials, your service is the BEST!

This family owned business was professional and hands on support throughout the entire process…read more Excellent communication even though I do not live in the area. Smooth, fast and problem free transaction. Thank you for your help with getting a custom headstone. Tip: they also do headstone restoration!

Katlyn was very friendly and helpful. Definitely would recommend to family and friends. She created…read moreeverything my mom wanted on the stone looking beautiful.

In August of 2024 I went through Beer monument to have some work on my parents headstone. I…read moreshould've known something would go wrong when The quote they gave me changed, price increased by $200. I went with them anyway. First of all the communication was horrible! They said they would go out to the cemetery by a certain date.... That never happened, I had to call to get updates. By the end of October 2024. They finally went out there but only did 25% of the I paid for. When I called to inquire about it, I was told we would have to wait until March 2025 because they don't work on headstones during the winter months. March and April 2025 came and went. After several time of calling to get an update I sent them an email requesting a refund. Two days later they show up to do the work. When I finally got a hold of someone I was told it was some girl that was working there that messed up on the order. They took no accountability for their lack of communication and commitment as a vendor. I will never give them my business ever again. If you do be ready to be doing all the follow up and making them do the work that you pay for... with a surprise of an increase in the quote the give you.

* Paid in full for a headstone bench in September 2023. *…read moreFinal artwork approval was given on August 27, 2024, despite prior delays. * Given an estimated completion date of December 2024, but no updates were provided. * Every response from the company has only come after we initiated contact. * No response at all to recent inquiries requesting an update or resolution. * This delay has caused significant emotional distress as we have been unable to honor our parents' graveside for over a year.

After a year of my Sister in Laws passing, I finally was able to get the process of her stone…read morestarted in March 2025. I went to the Sanger location and met with David. I explained to David what I was looking for and when I needed it completed by. David jumped right on it and quoted me a very reasonable price. I paid it off on the spot. David from the beginning set the expectation as to when we should expect it completed and installed. Being that the stone was being made in another country and had to be shipped, I knew that there could possibly be a delay. After paying it off, our next appointment was to figure out what we wanted engraved on her stone. David was aware that she had (4) children (3 alive and 1 deceased ) He knew I wanted this stone to be very special for her children. He met with her (3) kids, myself and my daughter. He was so compassionate toward her kids while gathering info. He helped them design her stone and made sure it was so special and meaningful. Throughout the months of waiting David, made sure we were kept inform of the process and delivery period. David knew that our completion and installation date was November 8, 2025 (2 years of my SIL passing). On October 31, 2025 I received a call from David that the stone had arrived and it was completed. He sent me a photo for approval. I approved it and he immediately contacted the cemetery to have the stone installed. On 11-3-25 David called me to tell me the stone would be installed the next day 11-4-25. I cannot tell you how thankful my family and I are with Davis of Ricos' Memorial Stone. They totally exceeded our expectations and I will always refer them to family and friends. The message from each of her children breaks my heart. She will live forever in our hearts. Thank you so much David for your time, effort and most importantly your compassion.

Please do not order from this company…read more Their lack of compassion, accountability, and customer service during one of the most difficult times in my family's life was extremely disappointing. I ordered a custom urn for my infant granddaughter and paid for second-day shipping so it would arrive in time for us to receive her ashes. This was incredibly important to my daughter and our family, and I gladly paid the additional cost to ensure everything was ready when needed. Unfortunately, when the urn arrived, it was broken. Because of the time-sensitive nature of the situation, waiting for a replacement was not an option. I had to immediately find another urn locally so my granddaughter's ashes would have a proper resting place. I emailed the company photos of the damaged urn and requested a refund. Not only was there no apology for the inconvenience and emotional distress this caused, but there was also no consideration given to the circumstances. I was told the damage was a transportation issue and that they could only offer a replacement because custom urns are non-refundable. At no point did they take responsibility for what I believe was inadequate packaging. More importantly, they showed no empathy for a grieving family dealing with the loss of an infant. By the time they offered a replacement, I no longer needed one because I had already been forced to purchase another urn locally. I understand that shipping accidents happen. What I cannot understand is the complete lack of compassion, accountability, and willingness to make things right. If customer service and being treated with respect during a difficult time matter to you, I recommend taking your business elsewhere.

What company dealing with the passing of loved ones sends you a coupon for door dash with your urn?…read more Seriously. Never heard back from customer service either.