If someone passes in your family, I highly recommend Brad Miller! He was accurate and brought up all the important experiences for planning a funeral! He is number one in our book. read more

Wasn't a good experience. The week before my mom died I called them and asked what I needed to do-- or could expect. I also asked about a pre-paid funeral policy she believed she had purchased. They said they would check for it-- and call me back the next day with information. Never heard back. A week later Hadley's picked my mom up from assisted living-- I kind of expected a phone call at that time. The next day I called-- and yep, they had her. They scheduled an appointment to meet two days later, again saying they would check on her policy. . When we arrived-- it was obvious she hadn't checked on policy-- left room several times to check here and there and call people. The rest of the meeting not much was presented-- I had to ask about clothes-- graveside- obituary. They took her handwritten obit-- I offered to type up and bring back-- but they said they would handle it. I wrote a check-- and we were gone. No graveside, but they said it would be several hundred more if we wanted to stand near grave when she was put in the ground. Without the extra money we had to stay at road. Well-- obit was not completed-- called several days later and they said they were still working on it. We were anxious to get in paper-- so I cancelled them and typed it up and submitted myself to newspaper. Took me less than 30 minutes. At cemetery-- cemetery staff let us get right up to the casket, and even gave us a few minutes. No need for an extra fee. Later we checked with Smiths in Exeter if she had pre-paid there -- and was just mistaken. They were wonderful-- gave us numbers to call with state insurance commission to check on a policy. Went out of their way with suggestions. And we were able to find it as just a regular life insurance policy-- although she was sure it was held by Hadley's. It was a simple for Hadley's. We had church service with no casket-- no viewing. But a bit frustrating how little they did -- didn't go an inch out of their way for anything. We won't be using them again. read more

From the first phone call I made to inquire about Hadley Marcom's services, I was treated with such compassion. I spoke with Tania, and she provided our family with the list services they provided for a memorial service for our mother. I called other chapels in Visalia, but couldn't get a definite confirmation on the day we had requested. So we called Tania back and we set our appointment to meet and go over all the details as well as look at the chapel. Again, we met with Tania who was professional, empathetic and didn't rush us whatsoever as we looked over book and flower options. We thought the chapel size was perfect for our family. She emphasized that we were to make this space "ours" and bring as many mementos we needed to honor our mother. The slideshow was beautifully done, Father Rod Craig (who they referred us to since my mother is Catholic) was amazing. The memorial service was beautifully done and we know this was exactly what our mother wanted. Even while dealing with the pain of losing our mother, our dad was happy that we chose Hadley Marcom; they paid attention to every detail. read more

Eddie, Tania and the whole staff are phenomenal! Truly they are there for the families best interest and also know how difficult it can be to make decisions right away. So many options and explanations of what they offer is so easy for people to understand. They are involved in the whole ceremony as if they are part of the family, and very precise of the needs of the service. Highly recommend and beautiful venue as well. read more

Very compassionate and attentive business and especially helpful was Cal at Visalia location. He helped us through a difficult time and I would recommend Cal and Hadley Marcom as the right place to go, to get treated with care and without pressure when you are facing making arrangements for a loved one. read more

I cannot express enough how impressed I was with Hadley Marcum funeral services. Eddie Pena was so compassionate and kind through this sad process. They were completely on point with every aspect of our arrangements, making it so much easier for us to grieve peacefully without any concern. We had an open-casket viewing and they made our father look remarkable. At 85 and very poor health oh, our Father looked terrible when he passed but Hadley's made him look twenty years younger and healthy, peacefully sleeping. We are also so thankful for the respect and kindness that Drew gave us through the viewing and when he picked up our father from our home after passing. They make you feel as though you are family. I would never go anywhere else!!!! Thank you all again for your kindness and emotional support, you all definitely go above and beyond. read more

Let me first say that the Visalia funeral chapel and the Farmersville funeral chapel are the same company . I did all the paperwork and signed the contracts at the Visalia location and my grandmothers viewing was at the Farmersville location because it is the closest to the Exeter. The worst experience I have ever had and will live with until the day I die. I was promised by Brad Miller he would take care of everything. As I had let him know this was the first burial I have had to organize. It was for my 97-year-old grandmother. Let me first start by saying my grandmother was at home in Placerville Ca when she passed. I was told by Brad Miller my contact at Hadley Marcom Funeral Chapel that they personally would pick her up in and take her straight to the Visalia location. That did not happen. When I called Brad to let him know that she had passed it was in the afternoon 12 PM. It is a four-hour drive to pick her up. He asked me if he could send one person, he was short on staff. Again, not knowing how the process works and just minutes of losing my grandmother still in tears I agreed. When the man showed up, he was not from Hadley's he was a third party just a person from Santa Cruz Ca he said. Did not have any information on my grandma only that he was taking her to a holding place near Selma Ca if I remember right. And Hadley's would come get her in the morning. There was nothing I could do. This story gets worse! Now with sending only one person this guy needs help getting my grandmother in his vehicle that had the seats folded down and a piece of plywood! my nephew and I had to help him put a tag with my grandmother's name on her ankle and wrap her in plastic before we helped him lift her on a gurney thru her bedroom door. I will never forget it! This story just keeps going. He asked me for an Obituary two days before the service. At the viewing which I paid for 4 hours I got 2 hours. There was no staff person to direct and greet my family at the Farmersville location. I called the Visalia office they said Brad was at lunch. There was no guest sign in book or the handouts about my grandmother there either. Then at about 1pm when the 2-hour viewing was over .Brad showed up with the book and handouts and said "WELL THEY WERE COMPLEMENTARY ANYWAYS" One of the employees who showed up with Brad. Apologized to me about the way he was dressed, he said he was just called into work to help put my grandmothers' casket in the hearse to take her to the cemetery. read more

In the beginning of September I lost both my father and brother to Covid on the same day. Eddie and Tania at Hadley- Marcom were absolutely amazing. They walked me through the whole process of burying my brother and cremating my father. Tania helped me with all the life insurances and made the calls to get them situated so I didn't have to deal with it while I was mourning. They were so professional in everything they did for me yet showed me empathy and extreme patience while I was trying to make a decision for all the services. They were a God send in the most difficult time of my life. I will recommend anyone to Hadley-Marcom Funeral Chapel as they will treat you with patience and show compassion in the most difficult time of your family's life. read more

I lost my Dad on September 17th and then lost my Grandma on November 12th. Brad at Hadley Marcom took care of all the arrangements and made it all very easy for us despite what we went through. Thank you! read more

Having a death in the family come so sudden and unexpected was hard. After receiving a list of funeral homes in the area I am so happy we walked into this one. Right away we were greeted and helped with EXCELLENT customer service. John made the whole process for me and my family so easy. The facility is beautiful, the staff helpful, and most importantly very affordable. Everyone who attended the service told us how lovely it was and how friendly the staff was. I would like to say thank you to Hadley-Marcom Funeral Chapel, they made a hard experience that much easier. For anyone with questions about preservices or in need of services right away please take my word and give them a call. I know my family will be using them again when the time comes. read more

Reached out to Hadley Marcom for help during the most tragic time in our family. So kind so helpful and meeting our family needs in every way. Highly recommended. read more

I've unfortunately needed Hadley's services twice in the last 6 months. They were amazing!! Everyone there was very helpful, understanding, & caring. Thank you for helping our family get through these very difficult times read more