If someone passes in your family, I highly recommend Brad Miller! He was accurate and brought up…read moreall the important experiences for planning a funeral! He is number one in our book.

Wasn't a good experience. The week before my mom died I called them and asked what I needed to do--…read moreor could expect. I also asked about a pre-paid funeral policy she believed she had purchased. They said they would check for it-- and call me back the next day with information. Never heard back. A week later Hadley's picked my mom up from assisted living-- I kind of expected a phone call at that time. The next day I called-- and yep, they had her. They scheduled an appointment to meet two days later, again saying they would check on her policy. . When we arrived-- it was obvious she hadn't checked on policy-- left room several times to check here and there and call people. The rest of the meeting not much was presented-- I had to ask about clothes-- graveside- obituary. They took her handwritten obit-- I offered to type up and bring back-- but they said they would handle it. I wrote a check-- and we were gone. No graveside, but they said it would be several hundred more if we wanted to stand near grave when she was put in the ground. Without the extra money we had to stay at road. Well-- obit was not completed-- called several days later and they said they were still working on it. We were anxious to get in paper-- so I cancelled them and typed it up and submitted myself to newspaper. Took me less than 30 minutes. At cemetery-- cemetery staff let us get right up to the casket, and even gave us a few minutes. No need for an extra fee. Later we checked with Smiths in Exeter if she had pre-paid there -- and was just mistaken. They were wonderful-- gave us numbers to call with state insurance commission to check on a policy. Went out of their way with suggestions. And we were able to find it as just a regular life insurance policy-- although she was sure it was held by Hadley's. It was a simple for Hadley's. We had church service with no casket-- no viewing. But a bit frustrating how little they did -- didn't go an inch out of their way for anything. We won't be using them again.

First, I was sad to see the reviews of bad experiences some people had during their time of grief…read more My uncle passed recently and my mother and I met primarily with Christine who was great from the beginning. She was patient and comforting with my mother and assisted me with navigating through the process of laying my uncle to rest. On the evening of the rosary and day of the burial, Nate from Salser & Dillard, was great. He and the other team members were helpful and attentive. Everyone from the ladies at the front desk to the ushers at the rosary were friendly and professional. I would highly recommend Salser & Dillard to anyone in need of a funeral home. I just can't thank them enough!

May 2025 A Compassionate, Respectful, and Seamless Experience During a Difficult Time…read more-Planning my father's funeral was one of the most emotionally difficult moments of my life, but Salser & Dillard Funeral Chapel provided compassionate, respectful, and professional support from start to finish. I worked closely with Christina, who guided me through the funeral planning process with grace and empathy. She listened patiently to all my questions, comments, and concerns, and made sure I understood each detail before making any decisions. I appreciated how she respected my privacy and never made me feel rushed or pressured. Every change I requested was communicated clearly, and I felt truly supported throughout the entire process. I was especially grateful for the private time I was given with my father in the days leading up to the service something I will never forget. On the day of the funeral, everything went exactly as planned. Frank was incredibly kind and personable, helping ensure the service flowed smoothly and on schedule. His presence and professionalism brought a sense of calm to what was otherwise a very emotional day. Following the service, we moved directly across the parking lot to the reception venue, where I worked with Jessica as our event coordinator. Jessica was outstanding she helped plan every detail of our potluck reception, offered thoughtful suggestions, and made sure the space was beautifully arranged. Her professionalism and warmth were evident from our planning meeting through the day of the event. I was very pleased with the overall package we selected and the quality of service provided by both the funeral chapel and the event venue. During a time of deep sorrow, Salser & Dillard gave me peace of mind and allowed my family to focus on honoring and remembering my father. I am truly thankful for the care and support I received from the entire team.

The woman shoTy blonde haired woman is always so rude and nasty to us when we show up to deliver…read morethe families lowers for their loved ones.

I was reading the one star reviews. It seems to be about the gal there named Cindy. And perhaps…read moreshe may sometimes be a problem. I had a very good experience there at the new place on Whitley with Cindy. There is a man there named Kevin. If you are concerned about Cindy, ask for Kevin. He is a great person to handle your planning for funerals and stuff like that. I see other people wrote good things about Cindy. Also the new place is right downtown and is a homey place to visit. I had talked with Kevin at the funeral home, and he is very compassionate.

Had the pleasure to do business by ordering a bronze plate. The process went very smooth and…read moreprofessional. Angie has the best customer service etiquette. She answered all of our questions and took the time to explain everything in detail. Angie went above and beyond as far as making calls to the Cemetery to answer and clarify questions that she did not know the answer to, since policies vary from cemetery to cemetery. I sure recommend Angie to anyone that need their services for their loved ones. I am grateful for our local businesses like Visalia Granite & Marble to employ such caring employees like Angie to assist families during these hard times of losing a loved one. Thanks a Million Angie!

Great place to get your loved one a gravestone. Great price, Friendly and personable staff…read more Beautiful work done on my dads gravestones. They went the extra mile to make it perfect. I recommend this business 10/10. Thanks Visalia Granite and Marble Works.

I had online flowers delivered to them, and they were willing to transport them to the cemetery, so…read moreappreciated that! thank you...Excellent!!!

In such a devastating time of having to deal with death you might be putting your trust in this…read morebusiness without a guarantee that they can be counted on. For on 12/19 /2015 I received from owner, Karen Franzen copies and a handwritten note with the names and dollar amount of coverage from two policies belonging to my dad. Then on 01/05 /2016 we notified Dopkins Funeral Home in Dinuba that we would be needing my dad's body to be picked up, once again coverage was verified. About 5 or 6 hours later we were ready for them to come. So again we called, only to be told that one of the policies had expired. Obviously staff members failed in doing their job. It is without question that their inaccuracy of providing such critical information should not be mistaken. For in doing so, my Dad's funeral services were not as we had hoped and planned. It's not like we can have another funeral again to give him what he truly deserved. Instead of comfort in helping us to start healing we felt more pain to say the least. Oh and if it was up to me they wouldn't even be getting a one star rating but you can't post a review unless at least one star is given. Sincerely, Janiçe Collier-Cavazos

Went to a service for my friends dad the tvs weren't working someone ripped the cables out their…read moretech guy wasn't very quick at fixing it I jumped in to help got one of the tvs to work and while the services were going on they were asking me what I would do to maybe upgrade their system during the eulogy mind you smfh they seem like they weren't really worried about it didn't offer any kind of break in the price pretty sad pay for the services and use of the facilities and they aren't what they are supposed to be and zero compensation is offered especially when they knew there was an issue before anyone got there honestly wouldn't be hard to update their av system and I wouldn't mind helping I just didn't appreciate being asked while my friend was being honored :-/

From the moment my grandmother passed away and we went here to get the process started. Roxy and…read moreeveryone else was very helpful and humble. We had lots of questions and needed lots of direction on what to do. Roxy was very patient and kind. She would even take the time to meet with us on her time off. When we had the viewing Roxy and the other set all the dilevered flower and posters up just beautifully. We had made a slide show and someone always made sure it was on when people were their to view. At the grave site ceremony they had everything ready and set up just perfectly. one of the gentlemen even said some lovely words. The work everyone from Sterling and Smith put in was done perfectly. How they set everything up made me feel somewhat at peace because I know my grandmother would have loved it. So thank you to everyone at Sterling and Smith for your kidness and help.

I would sincerely like to thank Davila Memorials & Granite Works for the fantastic job that was…read moredone for my brothers Memorial Bench. This is the second bench that they made for my family. I currently live on the central coast ,and they kept me informed through the entire process. I just want to thank the entire staff for the outstanding work & professionalism.

GREAT SERVICE!!!!!…read more Kassandra, owners daughter was extremely knowledgeable and helpful with all of my questions. I had previously gone to a place in Visalia and Fresno and NOTHING, NOTHING, Compares to the service I received from them- place is small, but they have a great display and selection. Prices are much cheaper as well as other places in big cities. I highly, highly recommend this place to anyone wanting to purchase their loved ones stone for their gravesite.

I discovered that my favorite blazer had a couple of moth holes. I needed it for an event. Edith…read moredoes not do re-weaving, but she came up with a solution that saved the coat. Very reasonable price and a nice lady. She really looks busy, so I'm not the only one who has found her.

Edith is always so quick and very detail oriented! Will continue to use her for future alterations!!read more