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    DorMar van dumpster diving.

    Trent the first guy was awesome. Came out and trouble shot the problem. Gave me the rundown on what was wrong, gave me estimates to fix it vs go with a new system. In the end we decided to get a new AC unit. Trent was great. The three guys that installed the new coil in the basement and the new outdoor unit were good. The 2 main guys knew their stuff and worked quickly and the third guy was definitely a greenhorn. The new guy sliced his hand open in a couple spots and I as a customer had to bandage and care for his hand. Overall they did a good job and were fast. The last guy to come out (Brad) and inspect the install work was terrible. I asked him to check the fan speed of the blower motor in the furnace / AC and I could tell he was frustrated that I asked. I said "well I'm glad you're here cause I didn't wanna mess with the wires and screw something up". To which he replied "well you can read a diagram can't you?". Insinuating that I was stupid and that it only takes reading a diagram to understand the wiring for a blower motors speed settings. After that he checked the speed of the fan and it was fine, but then told me the motor itself was covered with dust and crud. To which he then told me I'd need to clean that off so the motor doesn't overheat and fry itself. He then proceeded to give me the mounting screws for the cover plate and said "just mount the plate and screw in those screws after you clean it out" to which he then left. I had to clean off my own blower motor, vacuum out the blower motor, check the wiring myself, remount the cover plate, and then remount another cover plate. Mind you my wife and I paid $4,000 out of our own pockets along with our home warranty covering $2,000 dollars. The best part is that after he left me to fix / clean my own AC unit, we noticed him in the DorMar company van out behind another condo near ours, and it looked like he was dumpster diving through a large construction dumpster scavenging for things. He was out there for 4 hours digging through this dumpster. He left our job at 5pm and as I'm writing this (930pm) the DorMar van is still out there and he still looks to be going through trash. Now maybe I'm wrong and maybe he's on another job next door. But it's 930pm and I just find that hard to believe.

    Bill for a system that as a dirty evaporator coil

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    Page 2 of 2

    Ask the Community - Dor Mar

    Review Highlights - Dor Mar

    Dor-Mar Heating and Air recently installed my new Coleman furnace.

    Mentioned in 3 reviews

    Read more highlights

    Backus Heating and Cooling

    Backus Heating and Cooling

    1.0
    (3 reviews)

    Can I give a negative stars? I had a heat pump and it was replaced with an A/C only unit last June…read more (He said he didn't realize we had a heat pump but it would be fine) It ran non-stop for a month while I contacted him repeatedly and got excuse after excuse for why he couldn't make it when he said he would be there. He finally came out and told me it was still wired for a heat pump. After that the unit would freeze up inside and out. He said he would be out to check it....in July 2018, I'm still waiting. I got through most of the winter because we had a pellet stove. The pellet stove stopped working and we had to use the furnace and my electric bill was $500 for one month. And now it's freezing up again.

    Back in February we had our AC and Furnace replaced by Backus Heating and Cooling (Company's name…read moreis now J & M Heating and Cooling). Everything started out fine until I gave them the required money to purchase the equipment. Then it was a challenge getting them out, always had excuses on why they couldn't make it or even better not showing up and not communicating. Quality of work was not to par, the pvc drain line had to be fixed 3 times first time looked like it was cut with a butter knife. They set the ac unit in place after cutting the old lines and never hooked ac unit up, they told me it's better to hook it up when it's warmer but they never capped the copper lines so moisture got into the lines. I ended up paying another company in May to finish hooking up my ac. I was suppose to receive a new ac pad, ac disconnect and ac cover which I never received, the other company that finished the job provided it. Backus offered a refund for unfinished work back in April but I have still yet to receive any refund. They will not reply to any of my recent communications. I know of one other family that is also very dissatisfied, I am curious how many others are going through similar situation with this company. So to end this review, I am very dissatisfied with my experience and quality of work from Backus Heating and Cooling. I refuse to ever use/refer them ever again. If you are looking for Heating and Cooling work use caution on who you pick.

    Dor Mar - hvac - Updated June 2026

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