I cannot believe I am writing this, but I actually had a great experience here. I was in the market for a used car, and via CarGurus.com, I found a current model year Honda CRV with very, very low miles here. I called ahead and confirmed they had it. [[HIGHLIGHT]]When we arrived, Simon was ready to show us the car.[[ENDHIGHLIGHT]] We took a quick test drive and then returned to the dealership to engage in the usual song and dance. Simon returned from the manager's office with the typical BS stuff tacked on, and we had other cars to look at, so we departed. After looking at all of our options, we thought the CRV here was the best. I texted with Simon the following day and asked for the add ons to be removed and negotiated the dealer fee down a little. Much to my surprise, we were able to quickly agree and come to a deal. The only catch was that I needed to finance the car to get the advertised low price, but they said I could pay it off before the first payment. [[HIGHLIGHT]]Juan, the finance manager, was great - no BS, no games.[[ENDHIGHLIGHT]] I ran all of the documents through Claude AI and confirmed that there were no tricks, no secrets, no "gotchas". [[HIGHLIGHT]]We were able to e-sign the documents from home.[[ENDHIGHLIGHT]] I ubered to the dealership and arrived at 12:30. I was in the car exiting the lot at 12:54! It seriously could not have been easier. Please be advised that they keep the dealership refrigerated to arctic levels, so if you need to spend anytime there for negotiation or credit approval, bring a sweater! And a coat! And maybe some gloves! [[HIGHLIGHT]]Kudos to Simon and Juan for not being the stereotypical vultures! This was a really relaxed and stress free process.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]This was my first time going to a dealership, and I honestly didn't expect it to be this easy and fast.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I walked in a little nervous, but everything went so smoothly, and I left the same day and very quickly driving the exact car I wanted.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Big thanks to Earlys Mursuli Remis at Doral Volkswagen for making the whole experience simple and stress-free.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was super helpful, patient, and made sure I felt comfortable every step of the way.[[ENDHIGHLIGHT]] read more

Doral Volkswagen - I am very happy with my 2026 Volkswagen's car - Car Dealers Near Me - Doral, Florida

Here I'm back again my car ended ip with transmissions problems a car almost 3 years old taos I don't get it this was in July of course I couldn't post I've had the worst luck read more

Doral Volkswagen - When I had transmission problems - Car Dealers Near Me - Doral, Florida

horrible experience, they put the wrong information on my dmv registration. Blah blah blah blah blah.

This is my first time bringing my VW CC to Doral Volkswagen for service. Up until now, all my car maintenance had been done at Leith Volkswagen in Raleigh, NC. Since moving back home to Miami, I've been in the hunt for a trustworthy dealership to take "Bear" - and I found it! Kristopher, my service advisor, has been outstanding from the jump. At our first meeting, he kept it ... he was honest me - clearly laying out which services were urgent and needed immediate attention and which ones could wait. That kind of transparency and professionalism immediately stood out, and I told him right then and there "you're my guy!" and I will only be dealing with you. We all know it's not always easy finding reliable and personable service, but I have to say Kristopher and the Doral VW team definitely earned mine and my wife's trust. Don't take my word for it and everyone's experience is different but if you're looking for knowledgeable staff, no-pressure service recommendations, and care for your vehicle (VW), then you should consider Doral VW. I'm happy to have found my new go-to service center in Miami! read more

Doral Volkswagen - "Bear" our VW CC - Car Dealers Near Me - Doral, Florida

When they wanted to add an extended warranty and gap insurance and I told them I didn't want those things, the finance guy tells me he will call me back in 10 mins. Almost 24 hours later no call. I sent a text message to the salesperson and have attached a screen shot of that. They were trying to shake me down for thousands more and just ignored me. I'd avoid these scammers! Edit: The owner replies with contacting the manager, the manager is the one that told me why they wouldn't sell the truck to me lol. This place is a joke and full of scammers, as I stated before. read more

Doral Volkswagen - Car Dealers Near Me - Doral, Florida

I have been servicing my car here for 7 years. [[HIGHLIGHT]]the way that i was treated this saturday at the service department was baffling.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]as soon as i arrived the man working the service area manny asked me rudely if i had an appointment, i said yes and he barked back "at what time" i said now at 1pm. he then proceeded to scream at me "okay so get out of the car" when i started to gather my things he started to scream again saying "okay so get out" i am a young gay girl and felt that this was very targeted based on my look and disgustingly homophobic.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]once i got inside everyone at the service desk was on their phones looking down, i walked in and said hello when everyone finally looked up.[[ENDHIGHLIGHT]] the guy helping me out said my service guy was busy and it would be a while. i waited about 30 minutes before someone came out to help me (wasn't even my service rep btw) and i explained to him what was going on with my car i was there for my 10k oil change and two recalls on my car. [[HIGHLIGHT]]two months ago i tried to make an appointment for my recalls and was told "we don't have time to do it" since it was a 3pm appointment and their service closes at 5. i was already on my way and no one from the service dept called me in advanced to tell me this.[[ENDHIGHLIGHT]] this appointment they told me the same thing "we cannot service your recalls it is too late" i booked at 1pm. i drive a 2025 with 10,000 miles which i bought when the car was at 7 miles. there is a bunch of noises and problems coming from the car, when i stated the breaks squeak the guy helping me said "well that's the person who drives the cars fault" i was BAFFLED. [[HIGHLIGHT]]i proceeded to enter and find a manager who when i entered their office they were also all on their phones and i had to announce myself again. this manager was disgustingly rude, dismissive and no help at all.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]i explained how i was treated and did not even receive an apology.[[ENDHIGHLIGHT]] i explained to him everything happening and his solution was "well you have to come back to get the recalls done" or even better he said "WE CAN PUT YOU IN A NEW CAR" instead of FIXING WHAT WAS WRONG WITH THE CAR THEY SOLD ME. [[HIGHLIGHT]]nothing was done he just kept saying "mhm, mhm" nothing fixed, no apology.[[ENDHIGHLIGHT]] nothing. i called Gunther VW in clermont, since i have family in orlando who recommends them and the lady on the phone apologized more than the dealer who treated me like shit. i have serviced all my cars here and will NEVER AGAIN come here. these people are rude, homophobic and absolutely disgusting. [[HIGHLIGHT]]customer service is at a zero. these people suck. disgusting.[[ENDHIGHLIGHT]] read more

Garbage place, my turbocharger failed and it was under my TDI warranty, and tried to charge 3,000$, plus a few month earlier they tried to charge my 5,000$ FOR A NEW RADIO WHEN I BOUGHT A BETTER ONE FOR 800$. Please do NOT come here to get your car serviced, go to VWdubs in Davie. read more

[[HIGHLIGHT]]Very disappointed with this dealership's lack of professionalism and respect for customers' time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I spoke with them 2-3 times within an hour to confirm a vehicle was available, and each time I was told it was[[ENDHIGHLIGHT]] ( even when I was 5 minutes away) Based on that, I drove almost an hour to see it. [[HIGHLIGHT]]When I arrived, I was told the car had been sold a minute before I got there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If that's true, someone should have called or texted me immediately instead of letting me make a long, unnecessary drive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Poor communication and careless handling of customers.[[ENDHIGHLIGHT]] I won't be returning and wouldn't recommend this dealership to anyone who values their time!! read more

[[HIGHLIGHT]]I called to inquire about an Audi SQ5 and was shocked at how rude the sales rep, Daniel, was.[[ENDHIGHLIGHT]] Right off the bat, he told me the price would be $5,000 more for an all-cash deal because the online price is only available if you finance through them. [[HIGHLIGHT]]When I asked to speak to the sales manager, he claimed he was the manager, which felt dismissive and unprofessional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told him I was ready to buy and asked if he could work on the price at all--his response was a flat-out "no" with no effort to assist or negotiate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Daniel had zero customer service skills and made no attempt to help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Based on how poorly I was treated over the phone, I can only imagine how bad the experience would be in person.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A little professionalism and courtesy could have gone a long way, but sadly, that wasn't the case.[[ENDHIGHLIGHT]] read more

EXCEPTIONAL EXPERIENCE AND SERVICE AT VOLKSWAGEN DORAL We had an outstanding experience when purchasing my daughter's first car a JETTA SE ! [[HIGHLIGHT]]A special thank you to Manager Sebastien and Sales Advisor Jose, who were absolutely amazing.[[ENDHIGHLIGHT]] They were patient, honest, and extremely supportive throughout the entire process. Buying a first car is a big moment, and they treated it with real respect and kindness. There was no pressure at all--just clear guidance, transparency, and excellent customer service. [[HIGHLIGHT]]Thank you for making this such a positive and memorable experience for us![[ENDHIGHLIGHT]] I HIGHLY RECOMMEND VOLKSWAGEN DORAL read more

Car buyer beware- this place has completely deceptive and illegal business practices. I read their online advertisement for a car that specifically stated it was certified pre-owned and listed a certain price. Took the time to go there in person to buy it and they refused to sell it for the price they listed. They demanded an extra $3,000 for the warranty that their advertisement stated was included. Do not waste your time, these people are incredibly shady and unapologetic about it. read more

Doral Volkswagen - Car Dealers Near Me - Doral, Florida

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Poor quality customer service. We had an appointment and no one approached us to attend us. [[HIGHLIGHT]]The employee who is supposed to attend us was slouched on the chair with his feet up on his cell phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had to get off my car and ask the employee inside and he barely even looked at me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then another employee (Jonathan) asked when was our appointment and I told him what was the point of an appointment and his response was that it takes time and did not apologize.[[ENDHIGHLIGHT]] Horrible service by a bunch of young kids who have no customer service skills and not professional at all. The service here has declined tremendously. I won't return. read more

This review is about service and pricing. I visited Doral VW on June 13 to look at a specific car listed at their website for $22,475. [[HIGHLIGHT]]They were super friendly, answered all my questions, and not pushy. I worked with Jose, Daniel and Susan. All pleasant.[[ENDHIGHLIGHT]] The price they were willing to sell the car for was $28,000. That's fine. There is sales tax, dealer fees, I get it. The curious thing is that the detailed explanation of the additional $5525, even after my asking, was not forthcoming. So...again, not a bad experience, but the pricing was vague. So...in future I will find a VW dealer that is more price transparent. read more

The experience we had with Lisban and Ramses getting our new lease was upstanding. We fully recomend them read more

This dealership utilizes bait and switch tactics. [[HIGHLIGHT]]On August 5th, I negotiated the price of a car with the salesman Yadiel. I informed him I would be driving there from 2 hours away and would be paying with a check- not a personal check, but a certified bank check, as good as cash.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On August 6th I arrived and spoke with Jordan who helped me look at and drive the car. I let them know I was ready to buy it.[[ENDHIGHLIGHT]] I was brought to the General Store Manager's office where Moses told me they would not sell me the car unless I used dealership financing. This was a classic bait and switch tactic, and would work on uninformed buyers. Do not purchase vehicles or service from Doral Volkswagen. Este concesionario utiliza tácticas de "gancho y cambio" (bait and switch). El 5 de agosto negocié el precio de un automóvil con el vendedor Yadiel. Le informé que conduciría hasta allí desde dos horas de distancia y que pagaría con un cheque, no un cheque personal, sino un cheque bancario certificado, tan bueno como el efectivo. El 6 de agosto llegué y hablé con Jordan, quien me ayudó a ver y conducir el automóvil. Les hice saber que estaba listo para comprarlo. Me llevaron a la oficina del Gerente General de la tienda, donde Moisés me dijo que no me venderían el automóvil a menos que utilizara el financiamiento del concesionario. Esta fue una táctica clásica de "gancho y cambio", que podría engañar a compradores desinformados. No compre vehículos ni servicios en Doral Volkswagen. read more

Es una falta de respeto a los clientes ponen un precio en internet para que llegues al diler y cuando llegues te dicen que están equivocados y le suben el precio, [[HIGHLIGHT]]estuve varias horas con mi hija y mi nieto que acababa de salir de una gripe tremenda, tenían puesta a todo volumen un reguetón lleno de malas palabras[[ENDHIGHLIGHT]] que pena realmente no sé lo recomiendo a nadie. es una lástima que personas decentes y cristianos como creo si no me equivoco Guillermo trabajen en ese diler . Saludos Bendiciones read more

[[HIGHLIGHT]]worst place you can go get a car or even service.[[ENDHIGHLIGHT]] they tried to charge me 3k+ on work that was covered by factory warranty. [[HIGHLIGHT]]pablo the service advisor is nothing but a disrespectful thief that plays with people and think customers are stupid and clueless to his actions.[[ENDHIGHLIGHT]] i regret buying a car here and i will never recommend it to nobody either. read more

Not a local customer. They did have a car that I liked and willing to buy. However beware that their advertised price is very misleading. They quoted back a price of $6200 more in additional fees. Would not even sell it for their advertised price. I will stay away from them. I wish everyone the best of luck. read more

Chris in the service department is the epitome of customer service. Absolutely recommend getting your car serviced with him. He has the best intentions for the customers. THANK YOU!!!! read more

Absolutely terrible! I bought a car from Doral VW. They overcharged me on something and a few months later sent me a check in the mail. I deposited the check into my bank account and the check BOUNCED. I tried to contact them so they can resend a new check. [[HIGHLIGHT]]I have been emailing and calling them for over a MONTH. Not one single person has EVER returned a call or email.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On the rare occasion I can even get someone to pick up the phone they just transfer me to a voicemail where my voicemails go to die. No one calls back, every manager I'm supposedly referred to doesn't get back to me ever.[[ENDHIGHLIGHT]] The accounting department, the finance department, the general manager- not one single person has ever gotten back to me. I've even tried emailing the emails left on previous reviews here, nothing. They owe me money from a mistake of theirs and they will not give it to me. They are a horrible dealership. They just care about getting you in the door to make a sale and then change prices of things once they have you there. [[HIGHLIGHT]]After the sale it's like you don't exist.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I had a very disappointing experience dealing with Ariel in the Parts department. From the moment I interacted with him, he was extremely unprofessional and unnecessarily rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Instead of being helpful or courteous, he acted like my questions were a burden and responded with a condescending attitude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Customer service clearly isn't a priority for him. He made no effort to provide accurate information or offer any assistance beyond the bare minimum, and when I tried to clarify details about a part I needed, he cut me off and spoke over me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was one of the most unpleasant customer service experiences I've ever had.[[ENDHIGHLIGHT]] If Volkswagen wants to maintain its reputation, I seriously hope they address this kind of behavior. Customers deserve to be treated with respect and professionalism--something Ariel clearly lacks. read more

The price listed for vehicles is not what you get. At every step there were different fees from what is listed on the website and then at the end I was advised that the deal was contingent on financing at a higher rate through them. I was not impressed with all the hidden fees and add on's. read more

Not a Review but a WARNING: VW SERVICE DEPARTMENT Dropped of our relatively new VW Atlas after the engine light came on, car was slightly shaking occasionally when at a complete stop. Service Providers were P@bl@, L@z@ro & @m@r. 3 days later they told us we needed to spend $3,000+ plus to change a cylinder and flush the radiator fluid. We said absolutely "no" to flushing the radiator fluid because they had done it less than a year ago. So they said, the fuel injector replacement would be $2,600. Within minutes, I contacted another auto shop and they gave me an estimate $1000+ less. Instantly I called them and told them that I did not want to overpay by more than $1000 for the repair. They said they would call me back in minutes and they would look to match the price. Within minutes, they were able to match the price with "coupons they found." The next day they called us and told us that they could not fix the car and that the engine head was broken and needed to be replaced! The new estimate was well over $9000+ and they advised us that we needed to sell the car immediately! When I started asking more questions pertinent to their diagnosis, there was no answer, except for us to pick up the car as soon as we could, and that they would not charge us for any of the repairs!! What repairs???? No pictures of the repair were provided as they attributed it to the weather. Keep in mind their garage is indoors. When we picked up the car, the engine was now shaking tremendously, even while being driven and now the AC was broken, which neither were the case when we dropped it off. We took it directly to another mechanic that put fuel injector cleaner into the motor for $10 . He kept it for two days because he needed to pressurize and check the engine head and REPEATEDLY told us that he couldn't find anything wrong with the car except that the AC was broken in a weird place. We took the car home without shaking, drove the car for two weeks, just to make sure. Ultimately, we took it back to the same mechanic who fixed the air. I did ask him why he thought that the car was shaking so bad when he received it and his best guess was that water was possibly in the gas?!?!? It's been over a month now and there has been no issues with the car. Luckily, we did not sell the car or pay the exorbitant amount they wanted in order to fix it. They wanted to charge us $9000+ to replace something that we've discovered to obviously not be broken now on a relatively new car! Barely if ever do we write negative reviews, but again this is a WARNING more than anything else. We will NEVER EVER return to this dealership. When Francisco Mora use to work at this location it was extremely honest & reasonable! So sad! Read the recent reviews regarding the service department; they are very similar. read more

[[HIGHLIGHT]]Andy Leon es un excelente vendedor , mucha amabilidad y cortesía[[ENDHIGHLIGHT]] volveré a cambiar mi auto , se los recomiendo un 100% , Doral Vw es un excelente lugar para comprar tanto de uso como nuevo , [[HIGHLIGHT]]me voy muy contento !!!!![[ENDHIGHLIGHT]]! read more

I want to share a very bad and dangerous experience I just had with Volkswagen Doral. I never do this and I don't like to do it, but I have to report it for your children safety. I just bought a 2021 Cross Atlas with 31K miles for my family with 3 young kids, 7, 5 and 2 years old. I was looking for a safe car, from a trustworthy dealership. 3 weeks later, I get an alert on the car regarding the tires. I inflated them, the alert comes back the next day. One tire is flat. I went to Goodyear and Tires Plus to check the tires. They told me they've never seem something like it: the tires are 2018 and look like they've been used for 100K miles. The 4 of them needs to be replaced. It's too dangerous to drive with these tires with 3 kids. It costed us $1,300 to change the 4 tires. We had no choice as we want our kids to be safe. Before paying that amount, I called VW Doral to explain the matter. They didn't care at all. Just repeated over and over again that the tires passed the security check, that it's an used car sold as is, and that I got a good price. I asked them how they can put our kids in danger selling tires in terrible conditions. They don't care. I asked them how they can be mislead customers and be dishonest by selling a 2021 / 31K miles car with 2018 / 100K miles tires. They don't care. I then went to Carmax across the street to buy a second car, I had a 10x better buying experience (fast, efficient, caring). Then Carmax even went the extra mile! They told me they could take the car back for additional repairs like painting the doors, polishing the rims, treating the leather. All of this for free of course while paying me a rental for 3 days. That made all the difference in the world. Don't go to Volkswagen Doral!!! Don't take that risk for your children. read more

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We went to Doral Volkswagen hoping to find a solution for issues with our 2022 VW Atlas, but instead we received the worst customer service I've ever experienced. [[HIGHLIGHT]]We waited over an hour and a half to speak with the sales manager, Alain Diaz, only to be met with complete rudeness, zero empathy, and zero willingness to help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Mr. Diaz told us the dealership had "nothing to do with our situation" and that it was "no longer their responsibility."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I explained that the car had major issues just 5 months after purchase, he dismissed it and said, "well then proceed with your lawsuit."[[ENDHIGHLIGHT]] This is not the attitude a manager should have toward a customer experiencing a serious problem. [[HIGHLIGHT]]To make matters worse, the day before, they made my husband and co-signer go through full credit checks under the false promise of helping us, only to waste their time and damage their credit with unnecessary inquiries.[[ENDHIGHLIGHT]] If this is the kind of management Volkswagen allows to represent their brand, customers should beware. [[HIGHLIGHT]]Mr. Diaz does not care about his clients, and it shows.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Always an extremely professional experience.[[ENDHIGHLIGHT]] They give you the right information, explain everything very clearly and there are no unexpected surprises or problems. If they can work with you they will, if it's not in your budget they will give you options. [[HIGHLIGHT]]And if it doesn't work out they still behave professionally.[[ENDHIGHLIGHT]] Completely different than the other 2 VW dealers in the area. We definitely recommend them. read more

From Freddy-[[HIGHLIGHT]]amazing customer service by Yadiel.[[ENDHIGHLIGHT]] I'm happy with my new taos 2025.I highly recommend this dealership. read more

​So, [[HIGHLIGHT]]I have been dealing with Volkswagen of Doral for about 4 or 5 years now and my number one guy to go to is Chris Castro.[[ENDHIGHLIGHT]] I go to Chris because he knows how to deal with my Volkswagen Touareg, which is a discontinued vehicle from 2017. I was very optimistic about bringing my Touareg in for service because the specialists who work on my Touareg were amazing and exceptional. Having a Touareg mechanic in-house is a rarity; between the mechanic and Chris, they made my experience grand. [[HIGHLIGHT]]Unfortunately, Chris has departed from the company, and I was wondering if the company can do something about getting him back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He's an amazing worker who believes in MEI: merit, experience, and intelligence.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When it comes to servicing his customers, his knowledge and his charisma make it all worthwhile to want to go to Volkswagen of Doral.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Please make all efforts to have him back with your team so that Volkswagen of Doral can continue giving the number one customer service to the ones who need it and to the ones who are reluctant of going to Volkswagen of Doral.[[ENDHIGHLIGHT]] read more

BEWARE! I bought a Certified Pre-Owned Arteon at this dealership, was promised and given 2 keys for the car, only to find out that the second key was a random key that does not belong to my car. I called the dealer several times w/out any response, even went there, only to hear from the dealer manager Rolando Garcia that there was nothing he could do. Surely not going back to this dealer. read more

OK. First of all, [[HIGHLIGHT]]it was nice to see that the General manager got back to me so quickly and professionally.[[ENDHIGHLIGHT]] That would be the end of the good news. [[HIGHLIGHT]]I answered him within a few hours and now I'm being ghosted by him.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I gave him my cell number and email address and no call or email within 48 hours.[[ENDHIGHLIGHT]] Double Wow. If you can avoid this dealer, I would suggest it! Look at the reviews below in the last month. Scary!! read more

Terrible experience. Have to pay for a courtesy car...not much of a courtesy. Return car after service with other problems, make you come back and then CHARGE you to fix it. Will never return, much better experience at the Coral Gables Dealer Service Center. read more

The service here was great. They didn't have such a big variety of cars but they do have quantity on the cars that they offer there. Their prices were OK and they had many payment options but I honestly didn't like the model of the car so that's why I did not buy mine there. read more

Doral Volkswagen - Car Dealers Near Me - Doral, Florida

Had an unpleasant experience during my recent service with VW Doral. Came in just for a regular annual oil change and was charged for a fuel treatment and additional mechanical jargon as per invoice. From what was a low $100 oil change now was $250 (with a nail fix on a tire). I kept emphasizing I only wanted oil change. I was charged for the shuttle service even though they promote it as "complimentary shuttle" and then add miscellaneous charges on the invoice. Advisor P@blo did not go over invoice with me after car was ready for pick up, I communicated request for lyft to pick up My car and he never answered (1 hour passed and still no call back) he was not answering texts or calls and I was forced to find my ride to the dealer. And then charged $21 doe shuttle services, which I find really upsetting. I have been taking my VW there for many years and this will be the last time. read more

my recent experience has left me profoundly disheartened. On 5/4/24 after filling up my gas tank, I noticed a significant discrepancy between the displayed fuel level and the actual capacity of the tank. Despite only being able to fill it up to 370, the digital display showed 400. Over the course of three days, this figure inexplicably increased to 630, rendering it impossible to ascertain the true level of fuel in the tank. Upon returning to your dealership, I was assigned L*z*ro as my customer care representative. He informed me that my car would need to undergo further diagnostic testing, and provided me with a loaner vehicle that was both unclean and only partially fueled. To my surprise, I was charged $30 for this service, despite my car being under warranty--something I found utterly unjustifiable. Subsequently, L*z*roinformed me that he would need to take my car overnight to his house and also involved driving it to various locations next day. Upon contacting him for an update, I was met with dismissive and unprofessional behavior stating that I can't be calling him every day, culminating in his suggestion that I retrieve my vehicle if I was concerned. In reality, I never called him and that was my first time calling to see if there is any update since he promised he will follow up with me but unfortunately he didn't. As a pregnant woman relying on this vehicle for my safety and that of my unborn child, I find this treatment unacceptable and distressing. I implore you to uphold the standards of customer service and warranty promised to me at the time of purchase. My trust in Volkswagen's commitment to its customers has been severely shaken by this experience. When my car was ready for a pick up, I got a missed call from the dealership with out a voicemail and I got a text stating car ready for pick up. I called back no answer. I waited till the following day I called no answer. I had to call customer care service and have them call the dealership. In the afternoon I got the call that the issue is fixed and I can pick up my car after being at the dealership for a week. When I arrived, I was told to just go sign the paper and someone will bring my car. 0 customers service and I'm really disappointed. I also brought my vehicle to your dealership due to a concerning issue with the brakes producing a whistling noise. Despite my concerns, I was repeatedly reassured by your staff that this was normal behavior. Regrettably, I acquiesced to their judgment. read more

TERRIBLE CUSTOMER SERVICE AND LIES!!!! I went to this dealer on June 29, 2024 and purchased my car at the end of lease and paid for it in full on the spot and it has been 3 months I still have not received the title of my car. I was instructed to message an employee named Kelvin whom I was told was in charge of the Title Services at the dealership, this was hopeless, several times I asked him for updates regarding the status of my Car's title and not once did he have the decency to answer me or give more information all his responses seemed to want me to let go of the topic and just wait. This is unacceptable, terrible customer service, the worst, a rude person!! I approached my nearest DMV and they told me that the dealer only processed the documents on September 10 when my car was paid for in full on June 29,2024. I repeatedly asked Kelvin several times for phone number he said he "called" but he never gave it to me. Attached are pictures of the conversation with him that proves everything I am saying. WOULD NEVER DO ANY MORE BUSINESS WITH DORAL VOLKSWAGEN AND WHAT A TERRIBLE EXAMPLE KELVIN IS SETTING FOR THE OTHER EMPLOYEES! read more

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Me and my wife went to this dealership nd wasted our time , they tried to scam us until the last minute , after the price out the door was already settle with sales person Gabriel(not professional), finance person Australian male cant remember his name , leave the office nd come back with another guy to say that after they ran my wife's credit and was approved the dealer manager didn't approved of the price we greed , ll this after being approved for finance and after 2 hours of negotiations, DO NOT BUY HERE! If you do you will be scammed , do your math well :) read more

Doral Volkswagen - The vehicle is was negotiating and wasted my time - Car Dealers Near Me - Doral, Florida

Dont buy a car from this dealership. They are dishonest and will lie about the condition of car, charge you for a warranty that exist and refuse phone calls and email. Go to any other dealership to buy your car. This is the worst dealership I have ever purchased a car from. They will tell you they a 160 point inspection on their used cars. Cant be true as I found things wrong that would have been noticed during any inspection. I am reporting to Attorney General for fraud, State of Floridaa and FTC. I will also obtain an attorney to sue for the warranty that doesnt exist and for listing a car with options that are not on the car. Buy beware, save yourself money and buy at dealership that is honest and has integrity. read more

HORRIBLE, EXPENSIVE AF, and RUDE!!! My mother went in for just an oil change and they charged her $124. For a simple oil change. I spoke with Andres T (the advisor) and he stated "those were their prices". I asked if they're adding anything else to that or if there was something else he could do to minimize my 66 year old mothers expense. He said that was that. I simply mentioned to him they're duplicating fees / surcharging her for a simple Job. My mother was taken aback that they didn't even do an inspection on the car or a tire rotation. Something that was standard on her last visit. He then told my mother that I ACUSED AND CALLED HIM A THIEF !!! Words I never uttered to him on that call. It took me 9 calls to get ahold of him. And when he did pick up the phone, He was very short with me. And to add insult to injury. He tells my mom that just bc of this. He's gonna give her a discount bc "my mom is the much bigger person here and nothing like me". Still leaving the price at $99. WTF of a discount is this. Of course, now that her 2019 warranty is up on her Jetta, they're gonna spike these prices. Talk about corporate greed here! If I could give this place a much lower rating, I would. DO NOT GO HERE FOR ANY SERVICE, they'll leave you broke! read more