The only reason I am giving a 3 star is because I have been a client for many years and I always had a great experience. The dealer has become a joke with false advertisement. They have been contacting me for months to buy my lease and I specifically stated I could sell you my car but I do not want to get a new car. The representative told me no problem, come for an appraisal because we are giving X amount of money over the market price. Once I was in the dealer and the salesman realized I didn't want to trade they did not pay any attention to the matter. Needless to say I called the person who said to come for an appraisal and he has not even have the decency to call me back. Unprofessional. read more

To begin, I have been a Doral Lincoln customer for many years. I had never encountered a problem at this location until recently. I called the 800 number and asked for help at a harsh time, my lease is about to expire but I need to return my vehicle sooner due to health issues. The representative who helped me, advised me to call the dealership and speak to the finance manager who would most likely help me. I decided to call and ask for the finance manager. A very friendly voice answered yes, that she was the finance manager? Francelys Veloz is her name, she replied with the same friendly tone. I then explained my situation at a very vulnerable stage of my life, and she assured me that they would be able to take my car, pay it off to the bank and I would get to walk away free of debt (which sounded too good to be true). I immediately asked her all these questions: "are you sure?" and "will this not affect my credit?" and "Is this a sure thing, or you have to keep me there a while until you decide if yes or no?" I insisted. She answered 10,000%! we will buy your car, pay it off, and you walk out of here in 15 minutes. I saw the light at the end of the tunnel and scheduled an appointment which i couldn't keep, and she wrote to me reminding me to come the following week and see her, so i did. I went in on Thursday august 13, as scheduled, but to my surprise she wasn't there. I wrote her an email and she said to speak to one of her sales people. I did. Their story was completely different; and what i expected all along. She was a scam, she lied to me continuously. First assuring me she was the finance manager, then assuring me it was completely doable, fast and easy. My frustation increased when the salesman and manager said they could only pay 26000 out of the balance due which was over 28000. The manager promised to call me within 24 hours and try to help me but to this moment 48 hours later I'm still waiting for the call. My intentions were to go back to Lincoln when my situation goes back to normal, which eventually will. Honestly at this point I feel cheated, lied to and played with by Lincoln altogether, and don't plan on ever going back to this dealer. They are unprofessional, liars and a scam. They are playing with people's feelings at their times of vulnerability and have no intention of trying to fix the mess they have caused. This lady Francelys Veloz has no clue on what customer service or integrity is and should be fired from her job as whatever it truly is her title may be. read more

I purchased a Nissan Armada from Doral Lincoln recently and had a great car buying experience with them. My salesman was Jorge Cervantes who I highly recommend, he was a pleasure to work with and very knowledgable. read more

What a joke this dealership is!!! They get you here with straight out lies from a guy named Aline (if anyone wants to see the texts with all the lies feel free to let me know via this review and I will shand then the manager Jorge Vazquez literally tells me I'm wrong and it is the truth! I will tell you the sales girl Lisandra was incredibly sweet!!! read more

If I could give it zero stars I would. You will get ripped off but any where else. Cars sold there are dolled up nicely but will break down immediately after purchase. Buy anywhere else. read more

A few weeks ago we ended up at Doral Lincoln via CarGurus - I was truly hoping things had changed - This was by far the worst experience I have had when going to buy a vehicle We found a car via CarGurus (Lincoln Navigator) at first it was supposedly at Lincoln of Cutler Bay, but when I was on my way the salesperson via text informs me to go to Doral Lincoln because that is where the vehicle was located. Upon arrival, they inform me that the vehicle is at Lincoln of Cutler Bay - I show them the text that states it was supposed to be at Doral - We ended up making a deal on the vehicle, even though it's not at the location yet, but if I pay $500 they will bring it over. Was so excited to be getting my Navigator! Once we agreed on the price - I sign for my car, take out my credit card to pay and am just waiting for the salesman to charge my card - the manager returns to inform me that vehicle has been sold to someone else!!!! I couldn't believe it!!! This is far worse than my previous experience with them - I couldn't believe they made me go through the process of purchasing a car that they had already sold! That was so wrong and instead of locating another Navigator, they didn't care to make things right - they didn't even try. I still can't believe what they did!!!! It is unfair to customers to make them think/believe that a vehicle is available when it is not. It is even more unfair and unethical to make them go through the time completing paperwork believing that they've bought a vehicle, when they have not. Makes customers believe what has always been said about dealerships. read more

El Dealer más malo de Miami, están los manager más mal educados que pueden ver, te pasan por al Lado cualquier empleado y no te dan los buenos días, ninguno tiene la educación mínima, entras y los vez fumando y así mismo atienden a los clientes sino los vez comiendo chupa chupa es una falta de todo. Y si hablamos del departamento de servicio ahí si pudiera escribir un libro son las personas más mentirosas que puedan existir, si de mi opinión dependiera que ellos siguieran abiertos y engañando a más personas por mí podrían cerrarlo ahora mismo. Espero que mi opinión sirva a clientes y valoren la posibilidad de asistir a ese Dealer. read more

This is my 4th car purchase from Doral Lincoln, and somehow the experience just keeps getting better! This time, the car was a surprise gift for my daughter, and Eddie Montoya went above and beyond in ways I couldn't have imagined to make the moment truly unforgettable. From working out a fantastic deal to helping create the perfect surprise reveal, Eddie's attention to detail, professionalism, and genuine care turned this into so much more than just a car purchase--it was a memory we'll cherish forever. Doral Lincoln has my heart, and that matters. Thank you, Eddie, for making this milestone so special! read more

I hope this review can prevent even just one consumer from making the trip into this dealership! Horrible experience. Drove almost 6 hours round trip to purchase a used car. Made appointment and verified that car was available to purchase before we left work early and started the long drive. The salesman spent the first 30 minutes trying to sell us different cars and only admitted that car we wanted sold yesterday when we pressed him. Asked manager for $50 cash gas compensation. Their bait and switch mode of operation must be standard as he did not offer us any compensation, only a chance to buy a different car It's one thing to make a mistake and apologize profusely to the customer that has to spend 6 hours on the road for nothing. It's a whole new level of scumbag to lie to them for the first 30 minutes and try to sell them something else. Salesman actually told us car we wanted was probably in the shop with a nail in the tire and while we waited was just going to show us other cars. When you walk in the door, you get that slick used car salesman kind of vibe. Trusts your instincts and run!! read more

horrible my family and I will definitely take my business to another place. Horrible communication the concierge program lol what a joke, no sure what happened there it used to be a great place to buy now is just a bunch o ppl transferring call from one place to another and no one is responsible is always the fault of the guy is off. read more

A Tale of Two Departments: Excellence in Sales, Failure in Service I purchased my vehicle from Lincoln Doral in 2023, and I cannot say enough positive things about the sales team. They were professional, attentive, and went above and beyond to ensure I had an excellent buying experience. The sales department set a standard of service that made me a proud Lincoln owner and a loyal customer to this dealership. Unfortunately, that loyalty has been completely shattered by the service department, and I am now forced to take my business--including the purchase of my next Lincoln in April 2026--to the Pembroke Pines location. The Beginning of a Nightmare In November 2025, I brought my vehicle to Lincoln Doral for routine maintenance. At that time it was recommended that I undergo a full tire replacement and an oil change. I was quoted one price over the phone, agreed to it, and authorized the work. When I received the invoice via text, there was a $150 increase with no explanation. When I questioned this discrepancy and requested an itemized invoice, I was met with evasiveness. Instead of providing documentation, Abdiel, the service advisor, sent a screenshot of a revised invoice with a "better price on the oil change" to offset the difference. This was my first red flag. A professional establishment should be able to explain pricing clearly and provide itemized invoices without hesitation. To this day, I have never received the promised itemized receipt for this service--the first of many empty promises. Five Occurrences, Zero Solutions Within days of having my tires replaced, a "tire pressure sensor fault" warning light illuminated. I contacted Pembroke Pines (closer to my work), and after inspecting my vehicle and finding nothing wrong, they professionally advised me to return to Doral since they had just performed the tire service. What followed was a frustrating cycle that has now repeated five times: Occurrence 1 (Late November 2024): Doral kept my vehicle for several days, claimed nothing was wrong, and reset the sensor. Occurrence 2 (One week later): Sensor came on again. Vehicle kept for several days. Same response: nothing wrong, sensor reset. Occurrence 3 (5-7 days later): Sensor returned. This time I requested to speak with the manager. Service Manager Christopher Leon told me "sometimes these things take time" and that there was nothing wrong with the vehicle. When I asked about next steps for this recurring issue, he simply said to bring the car back when it happens again. No solution, no plan, no accountability. Occurrence 4 (Days later): I contacted Lincoln corporate to open a case. From December 26, 2025 to January 5, 2026, my vehicle was at Doral service. When they called to say it was ready, they once again claimed nothing was wrong. I refused to pick up the vehicle without repairs, and corporate intervened. Corporate arranged for the sensor to be replaced at my expense with reimbursement to follow. However, when I spoke with Service Manager Chris directly, he assured me he would replace it at no charge. On January 8, 2025, Service Advisor Abdiel called to say the car was ready. When I asked for confirmation the sensor was replaced, he stated "no, once again nothing was wrong and we could only reset the sensor." I immediately requested to speak with the service department manager and was transferred to David, who claimed he was unaware of any agreement to replace the sensor but he would inquire with the other manager Chris. The following day, David confirmed the sensor had been replaced on January 9th and the vehicle was ready for pickup. Occurrence 5 (January 10, 2025): The very next day after picking up my "repaired" vehicle, the same sensor warning light came on again. A Pattern of Disrespect and Dishonesty When I contacted Abdiel to bring the vehicle in with the warning light on (as previously requested by him), he instead asked me to text him a photo and stated "there is no point in bringing the car now as there is no available tech and no loaners available"--despite the fact that every single occurrence is documented in my Lincoln app and I have photographic evidence of each warning. He promised the service manager would contact me Monday morning. As has become standard, I received no follow-up and had to reach out myself by midday Monday. I once again requested a summary of all repairs and services performed on my vehicle--a reasonable request for any customer. Four hours later, Abdiel responded, completely ignoring my question, only to ask me to let him know when my vehicle was ready for pickup. As of January 12, 2026, my sensor is on again (the fifth time), and I am still waiting for Abdiel to email me a copy of the documentation of "completed repairs" and to get back to me about when I can even drop off my vehicle or for him to pick it up for service. read more

Worst customer experience ever . The salesperson made an appointment for me to check out the car .. when I got there they had me wait only to pull the car around totally trashed !! I mean big trash cups, paper hadn't been cleaned at all .. total waste of my time. And I drove an hour just to get there ... read more

We had amazing service and Adrian was so great at putting the deal together and we are definitely recommending them to anyone who's looking for a Lincoln. We LOVE our new Navigator!! read more

I called about a vehicle on their website. After explaining to the person that I was over an hour drive away I asked if they could confirm that the vehicle was still in stock. They assured me it was. I arrived and the person at the door had no clue who the person was. I spoke to. He then went in back and came back to tell me that they had sold the vehicle yesterday. The person I had spoke with even texted me pictures of the vehicle while I was driving over an hour to go see that car. The dealership wasted my entire Labor Day holiday with nothing but lies. read more

My name is Bedirhan Goktug Damlacik. I have a 2020 Lincoln Corsair. It has still warranty. I had a transmission issue that i gave them a information. Service team were keep the car for 1 month for the new transmission. They told me that we have to wait response from warranty company. Service advisor was Abdiel Suarez. They have to change the oil, transmission and this car has a recall. I said all of this to Abdiel Suarez. But he just keep the car in the service. Oil level is low. They didn't change the rear camera which thing is on the recall purpose. Also the important thing they didn't change the transmission although they got approval from warranty company. Also they didn't change the oil & oil filter. I checked it. It's all dark. Car is running like a old car because of the transmission. Transmission is running so bad like before while i am driving. In this case they just change the transmission oil and calibration i think, that's it. Why i am still paying for warranty? I asked the old part i said i wanna see. They didn't wanna show me. They just send the car to me. On the paper that i see the transmission parts is changed. But it's totally fake! Don't buy anything from this Dealership i will be waiting for response or i will get result with my lawyer. I have never get result with this company. They just trying to trick people. read more

Stay away from this place, scammers. Literally worst place to buy a car from, wish I read the reviews sooner

José fue extremadamente grosero durante mi experiencia de compra de auto. Desde el principio mostró una actitud negativa, poco profesional y nada servicial, lo cual me hizo sentir incómoda e irrespetada. En lugar de ayudarme con paciencia y amabilidad, fue cortante y descortés en sus respuestas. Debido a la forma en que me trató, he decidido que no regresaré jamás a este concesionario mientras él trabaje allí. read more

Set up an appointment to pick up a car and they sold it and gave me 0 updates. Drove 2 hours for no reason. No one attended to me until a manager had to alert the workers and attempted to sell another car. The only thing these guys are professional in is being unprofessional read more

If you sell cars for living, it only makes sense that you would have a reliable person to deliver both in town out of town and even out of state we are not buying our kids first car here clients are spending $50-$100,000 or more and you want to nickel and dime them and then overcharge them Almost twice what they were able to get a quote for themselves no thank you if you wanted to make extra money be transparent, just raise your price don't waste my time don't play games. Don't agree that I qualify for a discount and then think that I won't catch it when you don't add it to the contract.. I really can't decide if these people are just untrustworthy are just incompetent. I would certainly look for a better buying experience somewhere else. Clients like us deserve respect and our time is valuable, so don't waste yours on them. read more

Mi experiencia con este dealer ha sido terrible. Voy a comenzar con que fuimos específicamente aquí por la propaganda de Carines Moncada de cómo habla con Luis Somoano y realmente creí que era un buen lugar, tremendo error. El día que compramos el auto, el Financista Mitchell Domínguez fue quien nos hizo todo el proceso de compra. No me dio todos los documentos del contrato, además, en el contrato no estaba especificado qué servicios estaba comprando ni los términos y condiciones de dicho contrato. En el paquete de compra decidimos sacar también uno de DentCARE Paintless Dent Repair. El auto traía un defecto de fábrica en una puerta y decidimos que era buena opción para poder repararlo. Resulta que después de 10 meses de llamar e ir al Doral Lincoln para hacer la cita y poder usar el servicio que pagué, el hombre solo iba los viernes y cada vez que iba o llamaba era una excusa diferente: está de vacaciones, o no trabaja esta semana, hoy no puede. En resumen, después de 10 meses llamé y decidí cancelar el contrato, y ya hicieron la devolución del dinero al banco. En el contrato eran $660, y ellos devolvieron $535.35. Cuando llamé al Doral Lincoln, ellos me dijeronque el contrato tiene un fee de cancelación del 5% del monto total ($33) + 9.167 x 10 meses. Voy a continuar con que en el contrato, lo que Mitchell Domínguez nos dijo es que podíamos cancelar los servicios por un reembolso total si no se habían utilizado los servicios, de lo contrario sería el dinero restante. En el contrato no hay ninguna especificación de qué estaba comprando ni de que me iban a cobrar $9.167 por mes, además de un fee de procesamiento. Es increíble cómo pueden estafar al cliente de esta manera. Si pudiera, pondría 0 estrellas porque es lo que se merecen. Cuando llamé a hablar con un agente de financiamiento sobre esto me dijo de manera muy agresiva: "Espero que manejes muy bien y nunca tengas un accidente". Ahora, yo no confío en enviar mi auto a mantenimiento aquí, no me siento segura. El único interés de ellos es que firmes el contrato, que no sabes qué estás comprando y no tiene los términos y condiciones de cancelación. Realmente no lo recomiendo. My experience with this dealer has been terrible. I'll start by saying that we went there specifically because of Carines Moncada's advertising, where he talks to Luis Somoano, and I really thought it was a good place, but I was terribly mistaken. On the day we bought the car, the finance guy Mitchell Domínguez handled the whole purchase process. He didn't give me all the contract documents, and the contract didn't specify what services I was buying or the terms and conditions of the contract. In the purchase package, we also decided to get one from DentCARE Paintless Dent Repair. The car had a manufacturing defect in one of the doors, and we decided it was a good option to be able to repair it. It turns out that after 10 months of calling and going to Doral Lincoln to make an appointment and use the service I paid for, the man only went in on Fridays, and every time I went or called, there was a different excuse: he's on vacation, or he's not working this week, he can't today. In short, after 10 months, I called and decided to cancel the contract, and they refunded the money to the bank. The contract was for $660, and they refunded $535.35. When I called Doral Lincoln, they told me that the contract has a cancellation fee of 5% of the total amount ($33) + 9.167 x 10 months. I will continue to argue that in the contract, what Mitchell Domínguez told us is that we could cancel the services for a full refund if the services had not been used, otherwise it would be the remaining money. The contract does not specify what I was buying or that I would be charged $9.167 per month, plus a processing fee. It's unbelievable how they can scam customers like this. If I could, I would give them 0 stars because that's what they deserve. When I called to talk to a finance agent about this, he said very aggressively, "I hope you're a very good driver and never have an accident." Now, I don't trust sending my car here for maintenance; I don't feel safe. Their only interest is for you to sign the contract, which you don't know what you're buying and doesn't have the terms and conditions for cancellation. I really don't recommend it. read more

6/1/24 Morning, So that we are all on the same page. My wife has done what was requested. Over and above what she had to to assist Dural with this issue. * Got a quote for the scratch and dent repairs of which all where provided. * Took the car to the J. B wheel repair shop this morning and was advised that nobody from Dural Lincoln contacted them regarding payment. My wife just called Mr. Rodriguez and he states he spoke with them, but unwilling to provide a name of the person spoken with. * Certified letters have been sent to the President of Dural Lincoln and received per signatures. I will now file complaints with the Florida Attorney General Office and the Better Business Bureau. This issue has gone on for long enough. An update letter will also be sent to the President of Dural at his home. I will additionally be reaching out to my Ford headquarters contacts. Ray Peeples (husband of Bibi Peeples) May 20, 2024, at 8:59AM, Morning, As of today, this issue has remained unresolved. I guess my next calls and contacts will be the state Attorney General office, YELP, the Better Business Bureau, Consumer Project Bureau and Ford Motors Corporate office in Michigan and my attorney. May 15, 2024, at 1:06PM, Good Afternoon, My wife is still awaiting a response, per her last conversation on 5/9/24 she was expecting to get a return call. It is now 5/15/24 and she is still waiting. 05/09/2024 Spoke with Jose Rivera (SM) He then transferred me to Mitchell Dominguez (SM) Then he transferred me to Raul Rodriguez (SM) Was told by Raul Dominguez that Miguel Otero the (GM) will call me on 05/10/2024, because he was out of the office on 5/9/2024. Never received a call from the GM and today is 5/15/2024 and yet no communication from anyone. read more

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After making numerous attempts to reach both the sales rep I originally spoke to, then called the general number multiple times and told I would get a call back. I never did in any case. Avoid this dealership at all costs, they will WASTE YOUR TIME! read more

Doral Lincoln - After speaking with a sales rep, they offered to send me photos once the car was detailed. - Car Dealers Near Me - Doral, Florida

I was a first time customer last week at Doral Lincoln. Erika my salesperson had me in and out in under three hours completing all the paperwork and got me a deal better than I expected Erika and the Team at just made it easy. read more

Doral Lincoln - Lincoln Corsair - Car Dealers Near Me - Doral, Florida

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Yes, I was in the market for Lexus ES 350. I live in Phoenix Arizona and I found one at Darrel Lincoln in Fort Lauderdale. The car was exactly as described in perfect condition and Valerie my sales lady handled it perfectly. The transaction went down without a hitch. I would definitely recommend this company. The car was much better than I expected when it arrived in Phoenix they were very helpful start to finish I have no compliance, thank you Valerie. I hope we can do business again. read more

lissa is very helpful, she is very knowledgeable and very mindful about my concerns and questions . super good custom service .

I was seeking to acquire a specific vehicle that was discontinued in 2019 and I was informed this vehicle was at this location so I contacted to confirm if the vehicle was available. I was told that the dealership didn't have this vehicle in their inventory. After the conversation ended, this is when the harassment and pushy sales tactics began. I began receiving calls from sales reps trying to solicit inventory that I completely had no interest in and politely requested that I receive no further contact from this dealership. Guess what, the next day I received another call. I requested yet again, please, no further contact from this dealership, The next day, I began receiving text messages from this dealership and at that point I got annoyed at the fact that after requesting no further communication, this dealership would continue to disregard my request. The representative Francelyn should not have a position that deals with the customer because this person doesnt have the emotional control and maturity to have a position that interacts with the public because simply put, this persons attitude was horrible. After preacing about professionalism and respect, Francelyn got hostile and aggressive after I made it clear that I wanted no contact from this dealership and requested that my number be removed from their harassment list, and she agreed but continued with insulting and condescending comments. After my request, Francelys continued the interaction and began her shaming language assaults and insults with the following: Actual Text.... "I'm sorry you feel that way, but I won't engage in disrespectful conversations. You reached out to us, and I was simply following up on the vehicle inquiry. If you no longer wish to be contacted, I will gladly remove your number from our system as per your request. I do hope that you don't treat the women in your life with the same level of disrespect. Take care, have the night you deserve!" (786) 432-1139 * Wed 6:40 PM "you're such an angry little man! Does it feel empowering for you to hide out behind a screen and a google voice number?" (786) 432-1139 * Wed 6:44 PM The sales rep continued the harassment with additional text and and childish emojis.... After I went to take a closer look at the dealerships website, thats when I stumble upon reviews of the dealership and concluded, instead of going back and forth with representatives of the dealership who showed little to no respect for the customer, I would just post a review to warn potential buyers of the inconsiderate, disrespectful, and disregard this organization has for the customer. I wouldn't refer this dealership to anyone and would warn anyone considering the purchase of a vehicle from this dealership that if they cannot meet your needs, expect a pushy sales campaign to pressure sales on items you may have no interest in. Be warned.... read more

Beware of this dealership they posted a car and confirmed the vehicle made a reservation when I got there offered me another vehicle because they didn't have the vehicle scamers read more

This dealer are liars, they post cars they don't have anymore on the yard, is just a trap to go and let you drive knowing they don't carry the car anymore, is disrespectful, make you spent money, cause is not only the gas but your time. If you are interested in a car please be sure they still have the car you want it!!! they told me they have the car at Doral, they sent me an email that they have it, also another employee call me an told me they do have the car, but not true apparently they sold it the day before, but!! what a surprise the same day the car was posted in Cutler Bay Lincoln, but the car wasn't there. Please don't play with people, be honest!!!!!! read more

I scheduled a delivery/pick up service with a loaner request a couple weeks in advance. The day prior to service I was called to be told that I wouldn't be given a loaner. I could not reschedule my service as it was due and needed the car for travel. I agreed to have the delivery/pickup without a loaner as long as I would have the car back the same day. The car was delivered back the same day. The same day delivery/pick up is the only thing that was promised and delivered on. I have a Lincoln Black Label - the standard of service that was sold to me when I purchased the vehicle is not what I am getting. Black Label entitles me different maintenance perks. One perk is replacement wipers - my front wipers were changed and the back wiper is still in shreds and never changed. I requested my annual full detail that I am entitled to as a Black Label customer and that was not performed either - there was certainly no detail and upon return of my car the entire steering wheel was full of black grease marks. This is the third time my car was delivered to me dirtier than when it went in for service. Luckily, this is a lease and it's up in a year. I am grateful that I probably will not need service again before lease end. I can say with certainty I will never get another Lincoln from this dealership again. read more

mi experiencia en este Dealer a sido excelente muy agradecido de mi vender dos estrella Rey y del jefe jose , mucha profesionalidad y amabilidad , los recomiendo 100% sin ninguna duda , este departamento de venta es de los mejores , gracias por su profesionalidad read more

We emergency our vehicle from this agency a few years ago and had service with it for may year, they were not helpful. They were not polite. The service representatives that coordinated appointments were extremely unhelpful. The service manager and owner were very responsive when I brought the items to their attention of the behavior and inability to address our issues and concerns. Overall, Lincoln is a very good car in the suite of items they offer our Great by this particular dealership service department not. read more

Do not spend your money on a luxury car at Doral Lincoln. Their departments are not set up to work well with high end customers. Employees do not speak English for the most part and their service department is unprofessional. if you are in the market to pay $1000 or more monthly for a car, Lincoln is not the place for you, Do not let the sales person talk you into paying for Black Label service, it's pointless. read more

I live very far from Doral Lincoln and I saw a pickup truck for sale. I took the time out of my Sunday to go and check out the truck that was still posted on there website and then to later found out when I am already there that they took it to the junk yard. This is very unprofessional on their behalf for still having something available for a buyer and let them come to the dealership just to waste their time. read more

Doral Lincoln - FALSE ADVERTISING - Car Dealers Near Me - Doral, Florida

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My wife and I purchased a used car from Doral Lincoln on 2/10/24 and we couldn't be more happy with the service we received from our salesman Anthony and General Manager Miguel. When we returned to Wellington Fl. where we live, we noticed the sales agreement was not included in our paperwork. We called Doral Lincoln several times during the following weeks only being able to leave voice messages requesting the sales agreement, and as of 3/3/24 we haven't received any correspondence from them. No phone calls, no emails, nothing. Our additional complaint that we are trying to resolve is the fact that our car did not come with a second Smart key. With further research we found out that there is another key somewhere that is still registered to our car, which is a huge security risk. I have tried to contact someone from Doral Lincoln to regarding this concern, but still no response. read more

I finish buy a car sign all the papers, when I went back for it they told me they sold the car after I sign everything.

DO NOT BUY / FINANCE FROM THIS PLACE ! !!!!!! NOTHING BUT SCAMMERS !!!!! We signed a contract, put $4000 down ( 20% on a 22k vehicle) TWO WEEKS later , the salesmen texts me that we need another $8700 down payment or co-signer with good credit or bring the car back, his excuse that the bank wants 20% down...... 20% was the $4000 we put down initially, another $8700 would be more than 50% of the value of the car...... NEVER gave me a copy of the contract I signed originally. They ate my down payment up with extended warranties, and bullshit fees that was never disclosed to me. SCAMMMMMERRRRRSSSSSSSSSS read more

so disappointed, when getting the corsair lease and returning it, so many lies, i returned the lease in perfect condition and they told me they is all fine that all i needed to pay was the disposition fee, couple of days later they added a scratch in the rear, and charge a lot for it, not very happy, i always like lincoln cars, well they just lost a good customer, so sad.....Carlos read more

Let me start by saying that I love my car this is my 2nd Lincoln, but the services department at Doral Lincoln is a very disappointing experience. You would think that for a high end brand and price $$$$ you paid you should be getting excellent services but contrary is the worst. Every time you need to do an oil change or something like that is the same issue; hours and hours waiting, lies after lies. They don't give a loaner car because is not enough time even though you make your appointment weeks before or EVEN the salesman told you get one when is time for services. Definitely the car is not worth all the hard time every time you need to do services. Definitely not recommend... read more

STAY AWAY! THE WORSET DEALERSHIP IN FLORIDA. I would give a negative start amount if able. DO NOT BUSINESS WITH THESE CORUPT PEOPLE AT DORAL THEY WILL SMILE IN YOUR FACE and spit on your back. From the bottom to the top they are liars, incompetent, and unprofessional. Once they have your money you're screwed. The sales reps are liars and don't even know what they are talking about half the time. They will say anything they can think they will get away with to get the sale. Promised me rubber all weather mats for the the car and a trunk tarp and tried to screw me before the ink was dry on the paper work not only did they try to lie and say they never made that statement they tried to give me only 1 key and tried to get me to pay for the 2nd. I had to literally start yelling for the dealership manager on the sales floor to get just the key and floor mats. Still never got the trunk cover promised. The service department is hell! The services advisors, technician, and manager are all incompetent and miss everything and tell you they fixed things when they don't. I had to go back 3 times complaining about excessive engine vibrations. The 1st two times they said it's in my head the 3rd time after making a big fuss in the service managers office they all of a sudden found creaked and leaking motor mounts and transmission mounts. I told them to fix the horn pad in the car they took off the front end to install a new horn but never fix the place where you press to make the horn beep. The service advisors can even write down your complaint right, the technicians miss thing even when they do, the service manager makes exuses for his team. I got so feed up I emailed the owner of the dealership and he got on a 3 way call with the service manager and mad it out like I was crazy and that they don't want to take care of of issues they should have before selling me the "certified preowned" and told me "GO TO ANOTHER DEALERSHIP" trying to push me off to another dealer. He was so rude and condescending reading between the lines he was trying to say f-off we don't want to have to pay out of pocket to fix things we should have. Also my car had to be in the shop 5 times in under 12 months and never did they charge me for the loaner but the last time even when I returned the loaner as it was given to me he charged me $30 for gas plus tolls his delivery drivers accrued bring the loaner to and from my residence. I'm considering taking legal action and meet with a lawyer soon. read more

My girlfriend and I were here 7/9/20 to purchase a pre-owned M-B E400 coupe that was in spectacular condition for an amazing price. I am not a Lincoln driver and I did not shop here for a Lincoln, so I cannot comment on their products. I came specifically for this particular vehicle because I saw it listed on Autotrader and it was exactly what we were looking for- car model, color, options, mileage, single owner, no accidents/clean carfax. Our sales assistant was Ms. Norei Mesa. She was fantastic from the first minute to the last. From the moment we arrived until we drove off the lot the experience was spectacular. She was courteous, helpful and helped streamline everything along quickly. We took the car for a test drive, and left a deposit to hold the car as we were unable to do everything in one day (our time constraints, not their fault). Loan approval, finance paperwork, and appraisal of trade in were done on day 1, and we came back to wrap up everything two days later. The entire process was fast and easy. Nothing more I could really ask for when buying a car, so I will gladly recommend them to other buyers, especially if they have a particular pre-owned car in stock that catches your eye. 5 stars... we're very happy! read more

Doral Lincoln - Pre-owned 2017 E400 coupe at Doral Lincoln dealer. Amazing buy! - Car Dealers Near Me - Doral, Florida

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