I just wanna say thank you for hiring me back in 2020 you hired me with no experience, but took a…read morechance on me and I loved all the residents in dementia care who became more like family. I may have left after a back injury because there wasn't much else for me to do within your facility, but having this experience motivated me to go back to college and now I am a medical assistant and going to get my associates degree this year all thanks to you giving me this experience had I never injured my back I probably would have never gone back to school to better myself. However I really grew to know each resident and their family on my assigned hallway I worked on for almost the two years I was there. So even though I no longer work here I just want to say thank you because you motivated me to stay in health care and caring for others is my calling & I hope the best for this assisted living and the employees who begin their journey here.

I will not even give this place a rating because it is so low…read more Not only are they short staffed, one or two of the aid staff are totally lazy and could care less about the residents they are supposed to take care of. To boot management doesn't care! In the memory care unit, they serve a lot of chicken breasts on-the-bone as lunch and dinner meals There are no knives (butter as with a normal place setting). The reidents look at the meal in the dish as there is no way to cut it into edible pieces. The chicken is usually covered with a sauce or gravy and they can not even pick it up. Many leave the table without eating! Mgm't has seen it, and still does nothing. The aids sit there and see this without helping the residents to eat. ADF would be a more suitable title. Assisted Dying Facility.

My 92 year old mother has been a resident for almost a year now. I am surprised by the negative…read morereviews, as I've found the staff to be warm, caring, and competent. That said, with any facility you must be present often and you must continue to advocate for your relative's needs. The communication with doctors and nurses who see the residents regularly is done through an online portal. The medical staff is responsive and always on top of everything. As to cleanliness, I have never ever seen a bug anywhere and they do their best with any 'odors' which can occur from time to time in any facility which cares for residents of this age and incapacity. One star off for the staffing levels, they do emphasize they're not a 1:1 facility which I understand. However, this heightens the risk to residents in general, especially if they are a fall risk. This situation is tough on families and they do offer regular support group meetings for relatives.

The price you pay for the care provided is ridiculously overpriced. They no longer have physical…read moretherapy services. The management is never anywhere to be found and doesn't address needs or concerns promptly. The facility is short staffed and the residents do not seem happy whenever we visit our family there. At night time they only lock the front door leaving the back and side doors wide open and unsupervised. They have cameras in certain areas of the facility but they do not work making them a useless excuse for safety measures. If you are wanting to be sure your family is in safe space I do not recommend this facility.

The staff and leadership were top-notch. Communication was outstanding from the family's…read moreperspective - any time I had a question or concern they were easy to reach. They either had the answer or were quick to follow-up. Any time they noticed something out of the ordinary or potentially needed my attention, they proactively reached out with clear and helpful information. When my father had a need, they would typically help him figure things out rather than ask me to take care of it. The doctors, nurses, and therapy staff were phenomenal - knowing their watchful and caring eyes were looking after my father gave me great comfort. The facilities and rooms are nice, although there were some significant maintenance issues (water, climate control) while we were there. I understand there may have been some staffing changes recently. The maintenance director recently reached out to me through the center director to explain what kind of remote to purchase for my father's television. It seemed like he was knowledgeable and that he took ownership of helping my father with his TV issue. The location of the Crossings is excellent with groceries and restaraunts nearby and a new hospital and medical facilities practically across the street. The one downside that I heard from my father and several other residents was that the food was not good. I ate there once with my father and agreed it was not particularly good. Staff are very accessible throughout the Crossings - I met briefly with the chef and believe he is invested in improving the experience. However, food continues to be the most significant weakness I have seen at the Crossings. Food is important, but the safety and well-being of your loved one is paramount. In my opinion, with the current leadership team and staff in place, you can be confident that your loved one is safe and well cared for. I am thankful for everything they did for my father.