The price you pay for the care provided is ridiculously overpriced. They no longer have physical…read moretherapy services. The management is never anywhere to be found and doesn't address needs or concerns promptly. The facility is short staffed and the residents do not seem happy whenever we visit our family there. At night time they only lock the front door leaving the back and side doors wide open and unsupervised. They have cameras in certain areas of the facility but they do not work making them a useless excuse for safety measures. If you are wanting to be sure your family is in safe space I do not recommend this facility.

The staff and leadership were top-notch. Communication was outstanding from the family's…read moreperspective - any time I had a question or concern they were easy to reach. They either had the answer or were quick to follow-up. Any time they noticed something out of the ordinary or potentially needed my attention, they proactively reached out with clear and helpful information. When my father had a need, they would typically help him figure things out rather than ask me to take care of it. The doctors, nurses, and therapy staff were phenomenal - knowing their watchful and caring eyes were looking after my father gave me great comfort. The facilities and rooms are nice, although there were some significant maintenance issues (water, climate control) while we were there. I understand there may have been some staffing changes recently. The maintenance director recently reached out to me through the center director to explain what kind of remote to purchase for my father's television. It seemed like he was knowledgeable and that he took ownership of helping my father with his TV issue. The location of the Crossings is excellent with groceries and restaraunts nearby and a new hospital and medical facilities practically across the street. The one downside that I heard from my father and several other residents was that the food was not good. I ate there once with my father and agreed it was not particularly good. Staff are very accessible throughout the Crossings - I met briefly with the chef and believe he is invested in improving the experience. However, food continues to be the most significant weakness I have seen at the Crossings. Food is important, but the safety and well-being of your loved one is paramount. In my opinion, with the current leadership team and staff in place, you can be confident that your loved one is safe and well cared for. I am thankful for everything they did for my father.

In the recent past years this entire complex has turned negative in many ways. First, it was sold…read moreto "absentee" owner who make certain in every way they are 'out-of-touch' with their tenants. Secondly, management has had many different faces. People make promises and the next day they're gone. The have had a couple of absolutely "HORRIBLE" & "UNFRIENDLY" managers. But once again, the owners are "absentee" so they probably aren't even aware of how poorly the facility is being run. We met with one of the sales people in assisted living who was rather helpful and when we went back a couple of days later she too was gone! Then there's the "rehab". This section should be under investigation for 'senior abuse'! They are desperately understaffed therefore the patients very poorly cared for. There is NO actual attention given that would be considered 'rehab' because the little staff that they have is continuously preoccupied administering pharmaceuticals. If you are considering bringing your loved one here, don't be fooled by the outer condition of the buildings because it's what's inside that counts. And inside is not good.

I was having these falls caused by my brain tumors"5 in the brain and 2 in the lungs." I called 911…read morefor assistance getting up off the floor an ambulance came and took me to TGH EMERGENCY Room Thursday evening. I was told that the hospital found an assistant living home facility and to be ready today by 2:00 pm. I been waiting on these transport people to come and get me. So much for that.

I would give this nightmare a negative 5 if that were at all possible! After spending thousands of…read moredollars a month to secure care and safety for my mother-in-law, this place did not fulfill any of their promised expectations! They claim to be experts on dementia care, but regularly allowed my mother-in-law to be physically assaulted, often blaming her for their lack of supervision. Many times we would show up and she would be covered head to toe in her bodily fluids with staff completely unaware. They also on several occasions mixed up her medication's because of their poor recordkeeping. This place is horribly under staffed. Every time we tried to work with them, to address these issues, they made promises that they would not fulfill, and excuses as to why things were never their fault. After trying for several months, we realized that she was not safe there and have moved her out much to their somehow surprise. They really only care about the money! They have no idea how fortunate they are that they were dealing with my father-in-law and not me, because I would've had the police in their facility at least twice for the assaults against my mother-in-law, and I would've had an attorney on retainer suing this place for their obvious negligence! One of the worst experiences ever! If you care at all about your relative steer clear of this place!

From the owner: At Tessera of Brandon, were committed to providing healthcare and supportive services that honor…read moreyour legacy, embrace your wellness and respect your personal goals. Simply put, weve created a community where you'll continue to live your story, your way. It starts with our holistic approach to wellness and continues through our gracious amenities and secure and comfortable suites. And with the support of our thoughtful and highly-trained professionals, life here is fulfilling and inspiring.

I have lived here just 6 months but I can say I have found not just a facility but a family! The…read morestaff is kind and caring. Best of all, I have privacy! I can't make a recommendation good enough for this place. Lots of Social activities, shopping trips, movie night, even karaoke! Aldea Green rocks!

From the owner: Aldea Green is a premier Assisted Living facility in Brandon, FL. Our warm and experienced team of…read moreassociates is here around-the-clock to provide the helping hand and senior care you or your loved one needs to continue enjoying life to its fullest.