Amazing service! Sam and Sammy are wonderful!!! They accommodated our rush request and were really…read moregracious. They did a fantastic job!

Great service, reasonable pricing and quick turnaround. I will continue to be a customer.read more

Great service & price! Flexible hours & convenient location. Kamila is a professional.read more

Needed a bridesmaid dress tailored and Kamila did a great job and had it ready faster than I…read moreexpected. Will definitely be coming back for future alterations, highly recommend!!

I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

I've taken multiple items here from Military Ball gowns, jeans, and even bra's! Their work is…read morealways awesome and done quickly! They are soo friendly and will get your items custom to your fitting! I will continue to go here for any of my alterations!! The price is fair, especially if you want something done quickly!

I've been coming here for a couple of years now and they are fantastic. The customer service here…read moreis outstanding and their prices are great too.

Sarah is a real-life fairy godmother. I am so grateful that a friend referred me to her. I wanted…read moreto wear my grandmother's wedding dress that she originally wore in 1958. My aunt and mother also wore the dress for their weddings in 1983 and 1991. I wanted to keep the design as close to the original as possible. I wasn't sure what was going to be possible but Sarah did an absolutely impeccable job. It was impossible to tell that it had been altered and I felt like a princess. It meant so much to me to get to wear it.

She did an amazing job on my wedding dress and was absolutely lovely to work with!!!…read more She altered my dress, which was at least a size too small and meant for someone taller than me into something that I'm incredibly happy with. I didn't have a very good vision for what I wanted out of a wedding dress and she made it into the dress of my dreams. She did amazing work and I'm so excited to wear the dress!!

Excellent job of replacing a jacket zipper and fixing the cuffs on another jacket. Highly recommend!read more

I took a down winter coat here to have a broken zipper fixed. They replaced it with a heavier duty…read morezipper and the work was great, couldn't even tell it was replaced. Very friendly woman who worked there.

Very friendly owner. My hubby needed a pair of pants hemmed. I asked for a three day turnaround and…read morethe owner said no problem. I think the price for the hem and press is reasonable. I'll go back for additional clothes needing alterations.

This is my regular dry cleaner. The owners are very nice, professional and friendly so they will…read morealways get my business. Pricing is reasonable. The turn around time is very good but I am rarely in a hurry as I have a wardrobe rotation weekly.