I contacted this company for extermination services for a building I manage. After receiving an initial message describing their service and guarantee, I was told they "don't service my area" because they "don't want their technicians to get carjacked." Their website clearly states they service the Chicago area. This type of statement is discriminatory, offensive, and unprofessional. It's disappointing to see a company make assumptions based on location rather than provide fair, respectful service. I've attached screenshots for reference so others can make informed decisions. read more

SHEPP PEST CONTROL INC. - Yelp chat of Owner discrimination - Pest Control Near Me - Palatine, Illinois

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Chris is the most amazing guy ever! He came in a short period of time, took the time to explain things to us and took great care of us. The guarantee of coming back at no cost is something I really appreciated. It means he stands behind his work. Chris, you're awesome! read more

We needed help with rodent control, specifically 2 rats. The products they used took care of the unwanted vermin. They also found a carpenter ant infestation and treated that problem as well. They were professional and prompt. Very highly recommend their services. read more

Great guy. Had the hive removed in less than an hour. If you need a hive removed call these guys.

They were very professional. We had a major box elder bug problem. Joe explained what he was going to do. He took care not to have to spray at more locations inside the house than was necessary. He identified where the bugs were likely coming from. He came for 2 visits and sprayed the exterior as well. We have had no bugs inside the house since his visit. read more

They did a great job getting rid of the wasp nests around my property! Highly recommended!

Prompt response and was up front with pricing Chris came out same day-and on time He did a thorough check of my home and explained what needed to be done. They include call backs if needed in their pricing. Feeling confident with the outcome. read more

A+ service and professionalism! My experience with Shepp Pest Control was absolutely wonderful. When I called, I actually had someone from the company answer the phone (instead of getting an operator which is what happened to me a few times calling other places). I have a newborn at home so they were able to prioritize fitting me into the schedule for the day and deliver same day service. Chris was extremely thoughtful and professional. I would highly recommend this company! read more

Great customer service and quick response! We used them for a yellow jacket problem last year and wasps in our chimney this spring. Highly recommend! read more

Prompt service and great results!!! Treated property multiple times for ticks & mosquitoes. read more

Great service provided by Chris. Professional, prompt and explained everything well. I would recommend this company. read more

Went well and on time. Took care of wasps right away and we will definitely use again!

Chris came out promptly and did a thorough inspection of our house after we saw a few water bugs in the basement. He explained everything very well and completed the treatment while also being very cautious of our pets. Chris went above and beyond what I was expecting, and I would highly recommend Shepp to anyone needing assistance with pest control in the future! read more

Great and quick service. Chris was so helpful and professional. He gave great advice and took care our problem. I know who to call if I ever have another pest problem. read more

Chris was very professional and very thorough. We will definitely hire him again great company.

Great exterminator! Killed all the cockroaches in my condo after a few fumigations. Recommended!

This company has really impressed me! They got back to me right after I reached out and came out the next day. They are a great value from other prices I've seen. The technician Chris was on time, professional, explained what/why he was approaching the treatment a certain way, and friendly. So glad I found them on yelp! read more

We contacted Shepp to deal with a wasp issue. Response was quick. Pricing was upfront and job was completed successfully.

Excellent service along with good pricing and knowledgeable technicians. Helps to solve your problem in a timely manner.

Chris did a great job Highly recommended their services Very thorough great customer service

Had a great experience with them so far, Chris came out and did a thorough walk through of my multi unit. Gave me some pointers on how to minimize entry points for mice, and put plenty of bait down. I look forward to seeing the results! read more

Chris did a fantastic job! Would absolutely recommend! Went above and beyond and worked his butt off!

Shepp Pest Control is THE BEST company for pest control. They use top of the line products that are safe. Mark, Laura and Chris are thorough, informative, and were very respectful of both my things and myself. It is always a pleasure working with them. read more

Chris came and did a fantastic job. Sprayed for cockroaches in the kitchen and the bathroom and the living room. Very happy with he price they gave us for the condo treatment. Fast phone service from Laura. I highly recomend their service. read more

Chris was great! Prompt, thorough, friendly. Treated our problem and also provided me with solutions to be more proactive. Highly recommend

The response was prompt. Within 48 hours, our problem was resolved. This is my second time to use SHEPP pest control. It's still a pleasant experience. read more

Chris came out to investigate and was very honest regarding a potential rodent problem and he performed great preventative services. I would definitely recommend. read more

absolutely first class - very knowledgable tech arrived on time and set bait boxes rather than traps with assurances of three month guarantee. Highly recommended! read more

Shepp pest control is great. I sent a request and they got back to me in a few hours and I was able to schedule an appointment. Mark the owner came and he explained what he was going to do and explained what would happen with the process. Great company! Will definitely use them again. read more

I have to say Shepp Pest Control impressed me from response time, value, and communication. Their years of experience really shows. Joe was my technician and was very professional, explained all aspects of the treatment he was putting down. Very happy with their service. Thank you Joe read more

Needed exterior pest control in new home. Super fast response and Joe was super knowledgeable and did an excellent job. Would recommend!

Very pleased. Quick response, price was reasonable for the job (no contract!) and Mark was prompt and efficient. I had a problem with teeny, tiny ants and Mark explained the process and my choices. No mess or odor and haven't seen any ants in 2 weeks. read more

Chris from Sheppard did the most amazing job for me. I would highly recommend this company.

Shepp is treating my townhome for a rat infestation. They were the quickest to respond to my inquiries and offered the most competitive price. Chris the technician has been awesome -- super knowledgeable and engaged, arrives on time, even came by again the following morning with a special bait after he did his assessment, which made me feel like he went the extra mile. Strongly recommend read more

We had a bad bug problem and it did take two visits to eradicate them. Both technicians were very informative and helpful. I highly recommend Joe . He did such a good job that we haven't seen one bed bug since our treatment 9 days ago. They are also a good value for the money compared to other companies read more

Great service provider Answered all my questions Professional and very nice Set up for service was easy And the price is right read more

Fast and reliable new home inspection! We were incredibly happy with the service! We plan on using them again.

I had a tenant move out of a unit and suddenly there were mice all over the place. Chris came and looked everything over and determined they were using the gas pipe as their highway to get around. Chris knew what to do and he got to it. This is my first time calling an exterminator. After shopping around a bit on Yelp, Shepp had the best price. I'm glad I found a company that I can rely on. read more

I was hesitant to call an exterminator about carpenter ants in our new house, but felt I had to do it when they started making their way into the kitchen. I decided to go with Shepp reading they were a family owned local business and no contract. Mark came by the house and he was super engaging and friendly. He took the time to explain the products that he used and and what he was spraying and why. He sprayed all the trees and areas around the home and the exterior. He also put down some bait gel in the kitchen. If we started seeing more ants he assured us to call and they would do a second treatment. I waited for weeks to make that call, but I didn't need to. The ants have been at bay. They are no longer in the house and I haven't seen any on the exterior or anywhere near the house yet. I'd definitely recommend Shepps to take care of ants and provide a friendly straight forward experience. read more

My family, unfortunately, got bed bugs and I do not wish that on my worst enemy! It was a headache trying to get rid of them. More so trying to find an honest company that will get rid of them for a reasonable price and guaranteed. Our house is a 2 apartment building with an attic and basement, and three bedroom one bath in both apartments and 2 bedroom one bath in the attic. So it is a big house with LOTS of bed bugs!!! We went to TERMINIX first and they charged us 700 and couldn't solve problem. We went to ORKIN and it was too expensive, over 1200. When we were about to loose hope I stumbled across this family own pest control company. I was able to talk tot he owner and tell him my frustration and he gave us a great DEAL!!! After the first treatment, all of our problems were solve. Everybody in the company was friendly and provided great customer service. Finally! Honesty will always trump anything in life. Thank you, than you, thank you!!! read more