1. Dorsey Hall Pool

    1. Dorsey Hall Pool

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    Ellicott City, MD

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    Dorsey Hall Pool

    3.5 (2 reviews)

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    4 years ago

    One of our favorite locations. CA pools have great staff, clean facilities and are always fun to visit!

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    11 years ago

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    Sunshine Spa and Pool Supply

    Sunshine Spa and Pool Supply

    3.3
    (8 reviews)
    $$$$

    My wife and I just purchased a new Hot Tub from Sunshine Spa and Pool Supply and I will tell you…read morethat if you are looking anywhere other than them, you are looking in the wrong place. Chris and Karen are a great team and were very helpful throughout the entire process from start to finish. If you are in the market for a new Hot Tub I highly recommend giving them a shout. You won't be disappointed. Thanks again! Jason & Michelle Eldersburg, MD

    I was looking for a new pool service closer to home. I had high hopes for this service, but saying…read moreI was disappointed would be a huge understatement. I had a yellow algae growth on the walls and floor of my pool. I paid $349.52 in chemicals, etc., in a total of four trips to the store. Not only did the algae not go away, it actually got worse. I am not sure anyone there knows what they are doing. To make matters worse, I scheduled an appointment with them at 4:00 PM on my next to last visit to the store. Not only did the guy not show up (even though I got an email that very morning confirming the time of the appointment), but I never even received a call saying that he was hung up, etc. And this was after I called them that very afternoon (around 5:00 pm) inquiring where their guy was. I was told that the office would check with him and get back to me. They too never called me back. If you care about your money and your time, this is not the place to go. I followed up with a visit to Sweetwater Pools in Catonsville presenting the same problem. The expertise and the help I received there was 180 degrees different. My pool is now starting to get back to normal again, and Connie was terrific. There has to be a reason why every time I go into Sunshine, there never seems to be any other customers present. I will be one more former customer. I have better things to do with my time and money. It is too bad because I really wanted to support a local family business. NOT THIS ONE ANYMORE! Jim F.

    Joshua Pools

    Joshua Pools

    4.2
    (5 reviews)

    Joshua Pools, with his remarkable responsiveness, assisted me in assessing leaking issues with my…read morebathroom jetted tub. He not only arrived on time but also went beyond the initial plan. His quick response and dedication made me feel reassured about his availability and commitment. After listening to my concerns and applying his technical know-how, he helped me adjust the air intake valves to stop the leaking/dripping. He even took the time to drive to Home Depot to purchase a simple adhesive to apply to a zip-tie connection to the applicable valves. Joshua's honesty and transparency were evident when I explained an issue with my Delta Touchless faucet that may need replacing. He was very upfront about his skills before agreeing to the work. However, it turned out to be a simple job that did not require work he was not able to complete. This level of honesty made me feel secure and confident in his services. I will not hesitate to contact him for future plumbing work. In the end, Joshua's skill, ingenuity, and honest collaboration shone through as he completed the job. His impressive skills and innovative solutions left me feeling confident in his abilities. I will definitely use him for future plumbing work in my condo and would do so if I had a pool. :) Joshua, continue the great work. Also, good luck with your career endeavors.

    Very responsive up front, but when it came to the details it appears they were no longer interested…read morein repairing my pool hear pump. Ghosted and then a no show at appointment time.

    Total Spa Repair

    Total Spa Repair

    5.0
    (8 reviews)

    Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

    Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

    Sweetwater Pool & Spa Center

    Sweetwater Pool & Spa Center

    2.9
    (15 reviews)
    $$$$

    We've been a Sweetwater Pool customer since purchasing our house with an in-ground pool 4 years…read moreago. From the beginning experience, Sweetwater has been fantastic and has made owning a pool an easy and enjoyable experience. Pools aren't cheap to own and they are not easy to maintain. Sweetwater has made it as easy as possible for our family to have a crystal clear pool every season. We use Sweetwater for opening and closing (fair price and fantastic team every time), for chemicals and weekly testing (another homerun), and we trust them implicitly to make recommendations as we update aging equipment (16 year old pool). Every staff member I've dealt with has been professional and knowledgeable and the new equipment we've purchased has been professionally installed. We did have a couple of minor issues with our main controller after installation and they were addressed immediately very much to our satisfaction. We added a hot tub to the mix last year, purchasing it through Sweetwater. Purchase, installation, and support have been superb and above expectations. I have no concerns recommending Sweetwater and their fantastic staff for any pool and spa need.

    I've been with Sweetwater pools since I first moved into my first home with a pool in August of…read morethis year. They were initially very pleasant to deal with (other than their prices being so high) their level of professionalism, attention to detail, and reputation set them apart. Or so I thought until closing my pool this year. I was highly disappointed in the timeliness of the technician (over 2 hours after the scheduled 3 hour time window that Sweetwater scheduled themselves). I was not informed of any delay and I took what I anticipated to be a half-day off work (ended up being a full day) to be there to discuss my first pool closing with the technician. (strike 1) I noticed the van in front of the house and went out to greet the technicians. I found them going through my basement looking for a pool cover. No one in my home was not Informed of their arrival. I am a veteran suffering from PTSD with a young child and a large breed dog. It is absolutely necessary to inform customers when you enter their homes. (for everyone's safety) (strike 2). To top it off the technician left without addressing the work that they had done. No interaction with me whatsoever, other than to grab pool equipment out of my basement and off my shelves. I EXPECT to be afforded the opportunity to review and go over every single service visit at the conclusion of the work. I had no idea what I was supposed to do following the work order as this was my first pool closing, and had to call to discuss over the phone. (Strike 3 all in one day). I would heavily recommend against using this company. Spend your money on a company that values their customers.

    Dorsey Hall Pool - poolservice - Updated July 2026

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