We contracted with Pools Unlimited this fall after our other pool company folded. Pools Unlimited…read moreclosed our pool and did winter services. When they opened our pool yesterday, the water wasn't the customary turbid green but blue! The technicians did a wonderful job opening our pool! We love this company!

Don't use this company. They clam to be water experts but they are not. Had my pool out of chemical…read morebalance sine it open in May. Don't walk run away from this company

The folks at Sweetwater have been really fantastic at helping me keep my hot tub running. They're…read morereally responsive, take their time to explain my options, and complete repairs very quickly. Very pleased and grateful.

From the owner: Since 1976, Sweetwater Pool & Spa Center has been catering to its customer's pool and spa…read moremaintenance. It offers retail services, such as free computerized testing and analysis of pool or spa water, spa/pool care training, pump and filter replacement, automatic pool cleaners, loop loc safety mesh covers and heater/heat pump sales. The firm makes available pool product, including pentair, polaris and hayward cleaners and filters to its customers. Sweetwater Pool & Spa Center is a member of the Association of Pool and Spa Professionals (ASAP) and BioGuard Platinum.

We've been a Sweetwater Pool customer since purchasing our house with an in-ground pool 4 years…read moreago. From the beginning experience, Sweetwater has been fantastic and has made owning a pool an easy and enjoyable experience. Pools aren't cheap to own and they are not easy to maintain. Sweetwater has made it as easy as possible for our family to have a crystal clear pool every season. We use Sweetwater for opening and closing (fair price and fantastic team every time), for chemicals and weekly testing (another homerun), and we trust them implicitly to make recommendations as we update aging equipment (16 year old pool). Every staff member I've dealt with has been professional and knowledgeable and the new equipment we've purchased has been professionally installed. We did have a couple of minor issues with our main controller after installation and they were addressed immediately very much to our satisfaction. We added a hot tub to the mix last year, purchasing it through Sweetwater. Purchase, installation, and support have been superb and above expectations. I have no concerns recommending Sweetwater and their fantastic staff for any pool and spa need.

I've been with Sweetwater pools since I first moved into my first home with a pool in August of…read morethis year. They were initially very pleasant to deal with (other than their prices being so high) their level of professionalism, attention to detail, and reputation set them apart. Or so I thought until closing my pool this year. I was highly disappointed in the timeliness of the technician (over 2 hours after the scheduled 3 hour time window that Sweetwater scheduled themselves). I was not informed of any delay and I took what I anticipated to be a half-day off work (ended up being a full day) to be there to discuss my first pool closing with the technician. (strike 1) I noticed the van in front of the house and went out to greet the technicians. I found them going through my basement looking for a pool cover. No one in my home was not Informed of their arrival. I am a veteran suffering from PTSD with a young child and a large breed dog. It is absolutely necessary to inform customers when you enter their homes. (for everyone's safety) (strike 2). To top it off the technician left without addressing the work that they had done. No interaction with me whatsoever, other than to grab pool equipment out of my basement and off my shelves. I EXPECT to be afforded the opportunity to review and go over every single service visit at the conclusion of the work. I had no idea what I was supposed to do following the work order as this was my first pool closing, and had to call to discuss over the phone. (Strike 3 all in one day). I would heavily recommend against using this company. Spend your money on a company that values their customers.

When I ordered a drink tray for my spa I picked out the one that matched exactly. However, they…read moresent me a different tray that did not fit. When I called service they said they would replace it. Told me to send back the incorrect one & they will send me the correct one. No apology. Mailing cost to me $22. No label or code was provided. No free shipping and it was their error. I called service again because my replacement was never received. The server rep said they are not going to send me my replacement drink tray as promised! Not their problem. This is a sale do they not want. I feel my business and my husband's business is not wanted. I DO NOT recommend shopping at Spa and Pool Sore. Customer service is nasty. Literally nasty.

It's the dead of winter and I needed a few chemicals for my hot tub. I found this place and decided…read moreto visit. When I pulled into the parking lot, I noticed the interior was dark. As I approached the front door, it was obvious, the store was closed. It was a Friday at 3:30pm. On the door was a note that if you need supplies, call the number provided. I almost walked away but really needed these items. Upon calling, a friendly answer said they work fewer hours due to the time of year and were currently on there way out of town. Bummer. I received an immediate call back and was told she would meet me at the store and in less than five minutes, the front door was open. Talk about customer service! These folks are so nice to work with and prices are great too! Highly recommended'

The swim center is really nice. It's well kept, attentive life guards, and all the fun of the…read moreoutdoor CA pools brought inside for the winter. The baby pool also feels like a hot tub in the middle of winter. The locker rooms are generally clean. The sauna is also warm and cozy on a winter day.

Heated pool nice and warm. Expensive because you cannot only join the pool and it is significantly…read moremore expensive for non Columbia residents.

Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

Highly recommend Joshua for any hot tub repairs! He was super responsive from the start, arrived on…read moretime, and was professional and friendly throughout the whole process. He fixed our burned-out hot tub pump quickly and explained everything clearly. He's also been helping us troubleshoot some additional hot tub repairs, which we really appreciate. Great service and someone you can trust--would definitely call him again.

Very responsive up front, but when it came to the details it appears they were no longer interested…read morein repairing my pool hear pump. Ghosted and then a no show at appointment time.