It is truly rare these days to find a business that genuinely cares about the customers it serves…read more From the owner to everyone in the organization, Galloway Pool Service makes great effort to ensure that their work meets expectations. They are absolutely amazing! Highly recommended.

Great family business pool company! We use them for all of our pool maintenance and they are a…read morecompany we can truly trust.

Don't use this company. They clam to be water experts but they are not. Had my pool out of chemical…read morebalance sine it open in May. Don't walk run away from this company

We contracted with Pools Unlimited this fall after our other pool company folded. Pools Unlimited…read moreclosed our pool and did winter services. When they opened our pool yesterday, the water wasn't the customary turbid green but blue! The technicians did a wonderful job opening our pool! We love this company!

We were customers for over 15yrs Sweetwater closed our pool…read moreeach fall, ordered chemicals exclusively from them They decided they don't need customer loyalty & wouldn't come out to service down pump they sold us 7 yrs ago . Said if we don't open & Boise your pool , will not provide service -

The folks at Sweetwater have been really fantastic at helping me keep my hot tub running. They're…read morereally responsive, take their time to explain my options, and complete repairs very quickly. Very pleased and grateful.

Updated review: after being customers for 15+ yrs for closing our pool, chemicals & parts they…read moredon't need our business. Sweetwater said they'd no longer close our pool because we had a water tube cover AND they don't open our pool (we do) We bought a pentair pump from them 7 yrs ago & it has had problems the last 2 yrs. Pump finally stopped completely so called Sweetwater to schedule a service call. They said sorry ,not able to help us out --WTF !!! Sweetwater obviously doesn't need business !

We've been a Sweetwater Pool customer since purchasing our house with an in-ground pool 4 years…read moreago. From the beginning experience, Sweetwater has been fantastic and has made owning a pool an easy and enjoyable experience. Pools aren't cheap to own and they are not easy to maintain. Sweetwater has made it as easy as possible for our family to have a crystal clear pool every season. We use Sweetwater for opening and closing (fair price and fantastic team every time), for chemicals and weekly testing (another homerun), and we trust them implicitly to make recommendations as we update aging equipment (16 year old pool). Every staff member I've dealt with has been professional and knowledgeable and the new equipment we've purchased has been professionally installed. We did have a couple of minor issues with our main controller after installation and they were addressed immediately very much to our satisfaction. We added a hot tub to the mix last year, purchasing it through Sweetwater. Purchase, installation, and support have been superb and above expectations. I have no concerns recommending Sweetwater and their fantastic staff for any pool and spa need.

When I ordered a drink tray for my spa I picked out the one that matched exactly. However, they…read moresent me a different tray that did not fit. When I called service they said they would replace it. Told me to send back the incorrect one & they will send me the correct one. No apology. Mailing cost to me $22. No label or code was provided. No free shipping and it was their error. I called service again because my replacement was never received. The server rep said they are not going to send me my replacement drink tray as promised! Not their problem. This is a sale do they not want. I feel my business and my husband's business is not wanted. I DO NOT recommend shopping at Spa and Pool Sore. Customer service is nasty. Literally nasty.

It's the dead of winter and I needed a few chemicals for my hot tub. I found this place and decided…read moreto visit. When I pulled into the parking lot, I noticed the interior was dark. As I approached the front door, it was obvious, the store was closed. It was a Friday at 3:30pm. On the door was a note that if you need supplies, call the number provided. I almost walked away but really needed these items. Upon calling, a friendly answer said they work fewer hours due to the time of year and were currently on there way out of town. Bummer. I received an immediate call back and was told she would meet me at the store and in less than five minutes, the front door was open. Talk about customer service! These folks are so nice to work with and prices are great too! Highly recommended'

The swim center is really nice. It's well kept, attentive life guards, and all the fun of the…read moreoutdoor CA pools brought inside for the winter. The baby pool also feels like a hot tub in the middle of winter. The locker rooms are generally clean. The sauna is also warm and cozy on a winter day.

Heated pool nice and warm. Expensive because you cannot only join the pool and it is significantly…read moremore expensive for non Columbia residents.

Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

Very responsive up front, but when it came to the details it appears they were no longer interested…read morein repairing my pool hear pump. Ghosted and then a no show at appointment time.

Joshua was amazing. He was quick to responses and very very accommodating. He was flexible on…read moreschedule and provided in depth knowledge and advice. I will 100% continue to use his services in the future.

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)