I had my pool resurfaced late last fall. Unfortunately, the coordination and communication from the…read morescheduler and project manager during the project were extremely disappointing. There were also warranty repairs needed after the pool was reopened this spring. Since then, the company has undergone some staffing changes, and it genuinely appears they are making a strong effort to improve customer service and responsiveness. My recent experience has been much more positive. Justin helped coordinate my warranty repair after several attempts to reach my previous contacts, who had since left the company. He quickly got everything scheduled, and Steve arrived exactly as promised. Steve was incredibly knowledgeable, took the time to explain what he was doing, and did an outstanding job resetting my pool light. I finally feel confident that the repair was done correctly. I'd also like to give a special shout-out to Hart. During the original project, when communication from the project team was lacking, he always answered my calls, listened to my concerns, and served as my liaison. He consistently found the information I needed and kept me informed when no one else did. His willingness to help made a very frustrating experience much more manageable. While the initial project had significant communication challenges, I truly appreciate the company's recent improvements and the outstanding service provided by Justin, Steve, and Hart. Great customer service really does make all the difference.

Absolutely nightmare of a company. It is impossible to get in touch with anyone from the company…read moreto answer questions or concerns. The person we were dealing with suddenly vacated their position. The person that replaced him had no desire to answer our questions or concerns and then suddenly went on vacation without telling us before scheduling our work. We have no confidence they will be able to start or complete the job in the promised amount of time. Once they get your deposit they vanish. Work still hasn't started. After reading all of these reviews I realize I am not alone.

The folks at Sweetwater have been really fantastic at helping me keep my hot tub running. They're…read morereally responsive, take their time to explain my options, and complete repairs very quickly. Very pleased and grateful.

From the owner: Since 1976, Sweetwater Pool & Spa Center has been catering to its customer's pool and spa…read moremaintenance. It offers retail services, such as free computerized testing and analysis of pool or spa water, spa/pool care training, pump and filter replacement, automatic pool cleaners, loop loc safety mesh covers and heater/heat pump sales. The firm makes available pool product, including pentair, polaris and hayward cleaners and filters to its customers. Sweetwater Pool & Spa Center is a member of the Association of Pool and Spa Professionals (ASAP) and BioGuard Platinum.

When I ordered a drink tray for my spa I picked out the one that matched exactly. However, they…read moresent me a different tray that did not fit. When I called service they said they would replace it. Told me to send back the incorrect one & they will send me the correct one. No apology. Mailing cost to me $22. No label or code was provided. No free shipping and it was their error. I called service again because my replacement was never received. The server rep said they are not going to send me my replacement drink tray as promised! Not their problem. This is a sale do they not want. I feel my business and my husband's business is not wanted. I DO NOT recommend shopping at Spa and Pool Sore. Customer service is nasty. Literally nasty.

It's the dead of winter and I needed a few chemicals for my hot tub. I found this place and decided…read moreto visit. When I pulled into the parking lot, I noticed the interior was dark. As I approached the front door, it was obvious, the store was closed. It was a Friday at 3:30pm. On the door was a note that if you need supplies, call the number provided. I almost walked away but really needed these items. Upon calling, a friendly answer said they work fewer hours due to the time of year and were currently on there way out of town. Bummer. I received an immediate call back and was told she would meet me at the store and in less than five minutes, the front door was open. Talk about customer service! These folks are so nice to work with and prices are great too! Highly recommended'

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I paid for the fucking sauna and hot tub, scheduled a licensed electrician to come out and set it…read moreup, and then they fucking canceled the sauna delivery. So now I have to pay for the fucking electrician to come out twice. They over charge and they fail to deliver!

From day one I was treated like I had already signed the contract. Bob spent about an hour in my…read morebackyard taking measurements. In about a week or so Bob presented me with 3D images of the plan for my backyard from various angles. I didn't believe what he was showing me. Was this plan really going to fit in my small backyard? Bob was very patient, he came out and staked out the pool with no contract signed and he came back out and staked out the decking too. Pink flags everywhere. I could talk about how great Bob is all day. But the crew was just as diligent and hard working. They brought Bob's plan to life. They came out early, caused no issues and were very respectful of the community. The office staff was always very helpful. Ms Miranda was very helpful and assisted me in an issue that was contractually mine handled. Thank you Ms Miranda. I highly recommend Paradise Pools.

I scheduled a simple 30-minute consultation with Paradise Pools to get expert advice. They agreed…read moreand we set a time. But the next day, they called to cancel, saying they couldn't help me. All I needed was a brief conversation about my project's progress and next steps. It's clear they're not interested unless there's more money involved. My one-hour request wasn't worth their time--or mine, apparently.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

I recently had my inground pool renovated by Coastal Pools, and the transformation is outstanding…read more From the first consultation to the final walkthrough, their team was organized, knowledgeable, and committed to quality. They helped me choose the right materials, explained every step of the renovation process, and kept the project on schedule. The workmanship is excellent--new bottom surfaces, and upgraded liner. My pool went from worn and outdated to clean, modern, and inviting. What impressed me most was their attention to detail and the pride they take in their work. Coastal Pools delivered exactly what they promised, and the results speak for themselves. If you're considering a pool renovation, Coastal Pools is a company you can trust for both craftsmanship and professionalism. The team all worked together in all steps of the renovation. I would like to thank Kevin, Taylor, Dani, Dan, Mel, Nicole, Ashley, Jena, Jake and the insulation team.

A big shout out to Coastal Pools - they've been there since installation and provide great…read moreafter-sale support. We just asked them to rush a control panel repair before family arrived and they came through as usual. Great team, great work. Jason - you made it happen!