Affinity Truck Center is professional and courteous. Both parts and service have gotten much better…read moresince my previous review.

Affinity Truck Center is always helpful. It doesn't matter if it's parts or service, they are…read morealways professional and courteous.

Gibbs has been a pleasure working with while our truck needed a new motor . Customer service was…read moreawesome in the service department. Brett and his team kept us updated every few days . I highly recommend Gibbs International here in Bakersfield. Sincerely, Hudson Tile & Granite

You guys don't understand that truck drivers depend on our rigs to earn a living and a way to go…read morehome. When it breaks down, we're stuck in the middle of nowhere not making money and hundreds of miles away from home. Not cool. You guys did a terrible job. My 2020 International LT is losing coolant very quickly, about a gallon every 4 hours of driving. I told them to take their time diagnosing it and don't feel rushed to get it done before the 4th of July holiday. However, the did it quickly anyway which lead me to believe they did a rushed job to go home for the holidays. Supposedly (which I highly doubt they did correctly) they did a pressure check on the cooling system and found no issues, so they just threw in a radiator cap thinking it'll fix the issue. Guess what? It didn't. Four hours later, my truck ran out of coolant again.

This place has major problems. If you're a trucker, and you need repair, don't bring it here…read more They have a 2 to 4 day wait to get into the shop, then once you're in a simple job can take days to get completed. My truck came in needing an oil cooler which is a four hour repair on my truck. Apparently when they pulled it off they stripped a bolt which I can understand. What I can't understand is now it's the fifth day of waiting for the repair. The folks at the service desk really don't care, one of them is rather snotty, and they refuse to give you an estimate on when it will be complete. Why you ask? It's because they have a big problem with lack of leadership and an abundance of sluggishness in the repair bays. Never once has the shop manager come up to me to explain why it's taking so long. My boss has called and gotten some answers, but they don't make logical sense. Sounds to me like they're just covering up for sloppy work and deplorable management. Totally unprofessional. I will not be bringing my truck back here anytime during this lifetime. I think I could've bought the part and learned how to do it myself on YouTube faster than taking it here. No kidding.

The review is only from the numerous times I have been to the parts department for work. Every…read moretime I arrive I feel like most of their staff are being bothered for me attempting to obtain parts. The parts staff members are matter of fact and no sense of genuine concern for customer service. Phone inquires are just difficult in obtaining genuine assistance. Being a dealership sometimes just have to bite the bullet and take the service your dealt with. Would definitely try and order else where if at all possible.

Awesome place with huge inventory selections. Please see Cody for the great customer serviceread more

All they care about is the sale and that's it. The sales…read moreperson didn't even get off there last ass to show me the truck. Literally gave me a key and said it's somewhere in the back. Then when I told her I wanted the truck it took about 3 weeks to finally get the deal one. I drove over a hour to pick the truck up and once I got there it still wasn't detailed and still missing parts. I try calling Victoria she never answers or calls back. The manager can't help me with my issues so I asked to speak with the general manager and he tells me he doesn't know who that is. This place is a scam! Stay away