They really should have someone that is friendly and willing to provide great customer service. I knew I should have choose a different location when I dropped my items off but I was running out of time. This was my first time putting a shadow box together and they acted like I was bothering them to ask for advice. The only reason selected the location is because the main picture that pops up is shadow boxes. But you live and you learn. read more

Fast and reliable. Very easy to work with. We repeatedly come back here because the quality of products are outstanding , the customer service is remarkable and the price for items are great. read more

As long as you never call, you'll have great experiences....I called before visiting with some inquiries and the representative seemed as though I was bothering her. Very unfriendly. Though I was deterred by that call, I have received many trophies made by the company over the years. I ultimately decided to take the chance and was pleasantly surprised. The representative was a relatively young female, she was informative and patient. I wasn't completely sure what I needed but with her guidance we got the best award for our event. Was completely pleased with the end result and our recipient enjoyed it as well. Would definitely go back in the future! read more

Dottie's Trophies & Awards - Furs & Fros : Trailblazing in History and on the Red Carpet. Trailblazer Award made by Dottie's Trophies. - Trophy Shops Near Me - Laurel, Maryland

Their customer service leaves much to be desired. When I walked in to order my two plaques, I quickly found a good model of what I was looking for on the wall. Then I waited for a good 5 minutes while the man behind the counter finished up his personal phone call. He didn't really engage while taking my order, acted like he was doing me a favor: one-word answers, didn't really offer any extra information when I was asking questions. When I went to pick up my order, they had made changes to it. On my plaque, I had one line of text. They decided to split it into two lines. I don't really mind this, as it looks fine, but as a customer I should have been contacted to make sure this was ok. No one ever asked me, nor did they inform me when I dropped off my order that this change might be made. They grudgingly offered to remake it, but I needed to present the plaques that same day so this wasn't an option. I asked for 10% off, and the person helping me went to get the owner. Instead of agreeing that I should have been contacted regarding the change, the owner said things like "well, this wouldn't fit, we had to put it on two lines". She did not have an answer when I asked why I wasn't informed of the change before it was made. She also mentioned - several times - that this had never been a problem in her years of owning the shop. I find it hard to believe that no one had EVER been dissatisfied, but whatever. I maintained that I should have been contacted regarding the change, and finally, she agreed to knock off 10%, but also stated, "next time, you should check to see whether we are going to change it before hand." IMO, they should check with ME to see if it's ok to change before they go ahead and change it, but since I won't be using them again for anything, it's a non-issue. read more

If you are looking for an establishment that is professional, quick and creative, look no further. I recently ordered awards for my executive board, and campus representative. Everyone was in awe of the awards appearance! The awards were stylish and unique. The customer service that Dottie's Trophies provided is the reason why I will call on them again the next time I need their service! Great Job! Keep up the great work! read more

I have been using this establishment for more than 10 years for plaques and trophies. The level of service is great, the understanding of the project is always on point. I submit my projects to them as graphic files via email and the items are always made to my specifications and satisfaction. I have referred many of my friends and associates to Dottie's Trophies and never got a negative feedback from them regarding their experience. read more

WOW! I can't say enough great things about Dottie's! I placed an order for 95 trophies on Thursday afternoon and they were ready by Friday morning, 5 days before we actually needed them! The turn around alone would keep me coming, but the friendly staff, and willingness to go above and beyond is why they deserve 10 stars! In my order, I failed to list an important detail. Without question they simply fixed it and made sure I had exactly what we needed. I have used them for the last 3 years and plan to continue coming back as well as spreading the word to anyone else that may need trophies or awards in the future! read more

They can't work with a USB drive, vector files, PDF's, etc. They insist that camera-ready means different sizes of your logo in black and white on a "slick piece of of paper." Talked to me (with 20+ yrs of printing experience and an MA in English) like I was a foreigner who knew very little. read more

I've been working with Dottie's Trophies for just a few months for customized award creation and fulfillment. I am especially pleased with their fast turnaround and flexibility with regards to my requests. Everything is handled electronically and I know that once an order is placed that it will be done to my satisfaction and arrive on time. I find them to be professional, responsive and definitely recommend them. read more

I have been doing business with Dotties Teophy for over 25 years. They are so professional and treat you like family. I have asked them for quick turnaround items even though I might show up at the last minute and they go out of their way to make my orders happen even though they have a lot of orders to do. It's a family own business and the owners are as great with their business as they are such a sweet couple. I love them and will continue to always support them. They make my product shine. Thank you Dotties staff. Sincerely, Ms. Taylor, Angels For You. P.S. Especial thanks to Ashleigh!!! read more