First time here at this hotel and the staff were so very pleasant when i checked in. I'm not much of a gambler but when in Rome as they say. For a hotel in a historical district, the room felt comfortable. Of course it was just the basic for room but without a refrigerator or microwave. I believe we could have asked for one but it was only one night so I didn't bother. One downfall was the bar was not tended regularly as I couldn't find him half the time and also not once did I get asked for a drink while I was gambling either. read more

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I won a jackpot on slots. I waited and waited. Empty Sunday afternoon. Finally I see a worker. I ask if he could at least radio someone. He said "oh that's me. Our machines don't alert us, I just need to see it". No sorry. No apology. I haven't been asked for a drink. Will never play here again. read more

Double Eagle Hotel & Casino - Casinos Near Me - Cripple Creek, Colorado

For the price it is a very good place to stay. It's clean and the front desk is very friendly. Drinks are free while you are gambling anywhere in town, but it's almost Work getting a drink here at the double Eagle, Waitresses are nonexistent and so are bartenders most of the time. The furnishings are pretty worn out but for the price it's worth the stay. We had one channel on our TV and Wi-Fi does not exist or at least it might as well not exist. It doesn't work. read more

Staff was very friendly and accommodating. Price was fair. Room was spacious and clean. Seemed like they were trying to make sure you were taken care of. Had a good time stayed two nights and did not win. read more

Avoid this place if you can. Cripple Creek CO is dead. I remember it to be a fun quant town back in the late 90's. 50% of the casinos and store fronts are closed, people are rude, and super strict with all the nanny state rules. Double eagle hotel is four walls and a uncomfortable bed. No functioning A/C. Tried to have coffee in the morning at the restaurant, but the Meth Head who was going to seat us, wouldn't due to our son being in the bathroom. Mind you only three tables had people, and at least 20 tables were empty. Spent only a night and half a day in Cripple Creek, and we can't get out fast enough. read more

Decided to stay the night at the Double Eagle Casino to avoid the long drive to Colorado Springs late at night. We checked in the lobby and saw water was literally pouring from the ceiling. We asked if they noticed and the attendants just nodded... but no wet floor signs were posted. As we checked into our room (4th floor), we noticed the staff cleaning up water that was leaking from the floor above. Our room smelled like cigarettes. Our blankets smelled like cigarettes. The bedding had cigarette burns. This was a non smoking room. The drawers had food crumbs. Needless to say, the room was disgusting. I wasn't expecting much from my room but I sure wasn't expecting to sleep in filth. I do have to say, dinner at the restaurant downstairs was quite delightful. read more

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I have been coming to Double Eagle Casino for years and felt that I needed to post this review regarding my most recent visit. I am a avid gambler and enjoy playing table games. I'm also a long time players card holder. On past visits I was many times treated to nice things for my gambling spend be it a free room or giveaways or whatever. On my most recent visit I took a group of 5 guys here for a birthday celebration. When we decided to play table games I asked for the pit boss to introduce myself. Not only was this new pit boss rude but he wouldn't even take the time to register my players card. I asked him several times and asked him to look up my previous gambling habits at the Double Eagle. He left my players card on the table and wouldn't do a thing. It was a little embarrassing as I brought 5 pretty high rollers with me. We could tell we weren't wanted here and went to a neighboring Casino who appreciates my business and we all gambled thousands of dollars over the course of the evening. We also made the mistake of having dinner at Winfield's. We were brought the wrong wine, steaks were over cooked and the waiter looked like he was 18. It was disappointing to say the least. Not sure why the Double Eagle quit caring about their guests. I threw my players card away and will never return. read more

This review is for the hotel. Room is small but useable and comfy with nice bed & pillow Would've given 5 but the floor had several crumbs, looks like it had not been/poorly vacuumed. The rest of the room was clean. Casino was OK. read more

If there was a minus 5 rating, that's what this place deserves. they tell you the prime rib is $15 with a players card which is what it used to be. now they tell you that's the price untill you go to pay, than they tell you that you need to accumulate points. mediocre meal with dreadful service. won't be going there ever again. take the $30 and cram it! read more

Hotel/casino seems decent. Feels Like a real casino in Atlantic city or off the Vegas strip casino. Nice atmosphere in the casino. Hotel is average at best. The tv is a crappy tube tv. With only 10 channels. I was expecting decent cable. To watch the walking dead. I called ahead to ask if they had amc. Lady on phone said yes. (But who really watches tv in cripple creek). The price is decent. $60 for a Sunday night with two $10 credits for breakfast for me and G/f. Casino is clean. 24/7 arcade for kids and people down on their luck. I heard food is good here also. read more

Great customer service throughout the building! Great breakfast with the stay! Reasonably priced hotel! The hotel rooms themselves are extremely outdated and definitely needs a remodel! read more

WOW!!! JUST WOW!!! I have never had such a horrible experience in Cripple Creek, as I have this morning at the Double Eagle Casino. I work in the service industry and have never seen such HORRIBLE guest interaction in my life!!!!! I brought my family, which included my one year old granddaughter, to Lombards for breakfast this morning. We had no problem walking through the casino to get to the restaurant. However...... When we finished breakfast, granddaughter's diaper needed changing. We went to the bathroom and no changing table. I can see that...it's a casino....so no changing table?? Ok. But when my daughter came back to let us know, the security guards were standing so close to us that it was INCREDIBLY UNCOMFORTABLE!!! We told our daughter just to use her coat on the floor of the handicap stall. She finished changing granddaughter and we started up the stairs to head to the garage area. As we came up, there were yet again more security guards standing in the near vicinity and one even walking towards us. I get how uncooperative people can be....but we have not done anything to be uncooperative!! Weird!!! I stopped and asked the security guard, Linda, if there was a problem. Because it was extremely uncomfortable having security guards make guests feel like they are swarming around them. Linda responded that the casino has been in trouble for minors in the gaming area "a lot" and that this is normal. I responded, "it's normal to make your guests feel uncomfortable when all we were doing was walking through the gaming area to get back to the garage area so we can leave??" And she was smiling the entire time saying she was sorry. How do you smile at your guests while the guests are sharing a real concern for the environment in your casino that is creating an atmosphere of discomfort. Made me feel like Linda had no real willingness to at least hear my concern nor was she understanding at all that we were just walking through to go back to the car?!?! Wow!!! I asked Linda if it was normal for security guards at this establishment to have no awareness around their guests experience?? And why do I have to feel uncomfortable just walking through the casino after eating breakfast and headed back to the car??? All she could say was sorry, with a strange smile?!? This is the last time I will ever come here for any reason!! And if you have any minors in your family, beware of the security guards...they will make you feel absolutely unheard and will not care one bit about it!! And by the way, if this is how Double Eagle Casino addresses infant issues that their having at the casino, it might be a good idea to reevaluate the interaction your staff has with your guests. It's disturbing. I am sure there are better ways of accomplishing the same thing. WARNING!!! DO NOT COME HERE!!!!! read more

We haves stayed here multiple times and each time has been great! Yes it is an older casino, yes it isn't the biggest casino. With that said, the front desk staff and all other casino employees are always so helpful and friendly! The rooms are cute and are prepared nicely and we have never had an issue with the hotel. They have great free play and stay n play promotions. We love to come here for a night out of town. read more

My wife and I have been going to Double Eagle since we first met in 2002. Mostly twice a year, from San Antonio, TX. I just wanted to respond after reading a lot of negative views. Like a lot of places these days, customer service and a friendly staff are hard to find. We even run into that at the Double Eagle (except Jim). Do you know what my wife and I do? We make it a goal to improve that persons day......to get them to smile.....so they can pass it on. It works everywhere.....even the Double Eagle Gary&Diane read more

Let's face facts; gambling in Cripple Creek is a little different than gambling in Vegas. A four star casino here might only be a two in Vegas, but hey I compare like-styled things to one another and the Double Eagle is like the Bellagio of Cripple Creek. So, I guess you could say I stayed at the Bellagio in Cripple Creek for Sir Nicholas' father's 60th birthday. Or you could not say that. I mean there wasn't a fountain light show after all although they do some really nice stuff with the holiday decorations. Anyway, the rooms are cheap-ish and fairly reasonable when you consider where you are. There are scarier places on the Vegas strip to be sure. And the gambling is fun, which is probably the most important part of a casino because if you aren't having fun then you might as well just burn your money in the backyard. The only disappointing thing for me is how very early last call is. I think they did it at like 1:15. I know the law is you have to give up your drinks by 2AM, but clearly they have no idea how fast I can drink a cocktail when it's going to be my last of the night. read more

Today at 5:45 pm Sept. 26th our repeat group tour of 40+ retirees arrived at the Double Eagle for an overnight stay. We were informed by KATHY that she would not honor the $5.00 gambling vouchers that were promised because our birth dates were not available to her earlier. Never mind that after arriving at the said 5:30 PM our departure is not until 11 am the next morning. Or that to receive a card our drivers license is made available to print off that same casino card and they wouldn't load the paltry $5.00. We're talking principle not the $. Poor PR and customer relations skills on her part. Common sense says that's an enticement to gamble more. Obviously I did not spend any money gambling or eating here. She necessitates this review. Double Eagle.... you can and should do better! P.S. Unfortunately the room was also underwhelming but on the plus side, the breakfast was good. read more

My wife and I stayed here May 27-28 2012 and I can't tell you how great all the staff we delt with from booking the room over the phone to playing vidio poker at the bar and having Richard as the bar tender that night what a great person to talk with. The Hotel is spotless as are the rooms. If you want to stay in a newer Hotel this is the one. It's at the end of town as you come into town. The town is so small maybe 7 to10 blocks long you can walk every were or the Hotel has a free shuttle that will drop you off and pick you up. There isn't a lot to do in the town unless you like to gamble. I would recomend going to the Molly Kathleen mine the tour is just fantastic. And the museum next to the Hotel is worth going to. I know you will have a great stay at this Hotel.We have stayed in Hotel's in Japan,Sweden,Germany,Amsterdam,Netterland,All over Calif.And for Cripple Creek this is the best. read more

Overall this place was decent. Rooms were small but clean exactly what I would expect for only paying 60 a night. TV was small old tube TV. My biggest complaint was the wifi. Be prepared for dial up speeds. Co-worker could not complete online training due to this. Casino is 90% slots. They have about 4 card tables with almost no one playing (Wednesday evening). Staff is extremely helpful. And breakfast on the morning was very good. read more

The casino is okay, certainly a place I would go again and it was pretty clean. The location is pretty cool and if you get a room with a view on the fall as we did its spectacular. The rooms are subpar, we got a junior suite that was nice... Specious with lots of Windows and a nice tv, two sinks, etc. the shower head was at shoulder height I honestly don't understand that whatsoever as I'm just under six foot. The bed was the most uncomfortable, hard mattress I've ever slept on and that's the reason it's a 3 star. Other than that it's 3.5-4. read more

The suite we had was very poor. No hair conditioner included and only 1 tiny bottle of shampoo and 1 tiny bar of soap. The room stunk and the bathroom was not very convenient when compared to other hotels in the area. The sink is oddly small! Also wifi in the entire hotel/casino was very poor! The casino next to it has way better wifi as well as other hotels nearby! read more

I went for my fist visit on Labor Day Weekend 2011. I have been to casinos in Iowa, Vegas, Blackhawk and previously in Cripple Creek. This was my first (and last) visit to the Double Eagle. The buffet was hokey. It had about 20 items on it including the stuff for salad. The buffet was similar to what you would find in an elementary school. I then played the table games. The dealers were bored and not engaging with the customers. I had to help the craps stickman (actually a woman) by telling her that I had lost and she needed to remove my chips. When, dropping your money down for new chips. The banker might be away and your money could sit on the table for 5-10 minutes waiting for him to get back - so you could get your chips???? Again, the area for the table games was decorated similar to a elementary school gym for a parent teach meeting? read more

I've stayed at this hotel at least once a year for about 10 years. I've always loved it, but lately, it's getting to be a little "meh". When we first checked in, the heater wouldn't blow warm air until it was set at 90 degrees. Anything below 90 was cold air. Easy fix, we just turned it way up and then turned it off when we were warm enough. But a bit of a pain. Hot water took FOREVER. The husband washed his hands with cold water because it would just not warm up. I decided to take a shower at midnight. I turned on the water all the way to hot. and I waited. Nothing. I got undressed, still cold. I went into the room itself and smoked a cigarette. Came back and it was at least warm. Finally got hot halfway through the shower. speaking of water-There was NO water pressure. I have never had to actual try to scrub soap off of my legs. The water was a drizzle. The toilet took ages to flush because of no water pressure. The staff is awesome and friendly, the casino is clean, as are the rooms. I love that they put out a little buffet of snacks in the casino at night, this was the first year I had seen that, and the snacks were pretty tasty. The slot machines are always changing, so there is always new games to play. I think the main issue is they expect the casino to carry them and don't spend the money fixing up the little issues in the rooms. with the new hotels and casino's though, they better be careful before they start losing buisness read more

I like this Casino/hotel but they need to replace their cigarette burned blankets.

Not gonna lie, this place kinda sucks. Stayed at the hotel which was decent enough but the following day couldn't find a blackjack table at 9:30 in the morning. When I tried to play cards last night, the line around the tables was two deep at nearly every seat. No thanks. Also, the wait at the one and only restaurant in the place has gradually expanded from a "half-hour" to forty-five minutes to what is now the better part of an hour as I bash out this review on my phone. A continental breakfast for hotel guests would have been better than this! Not worth it at all. This place really needs to step up it's game or there's really gonna be no reason to come here at all. EDIT: The lady called my name to come up and get our table then straight up walked away to get change. NICE. read more

The hotel was terrible, I got a room and I brought my dog and the room was dirty and smelled. I wouldn't take my shoes off as the carpet was soaking wet and the odor was of stale smoke and dog urine. Then, the constant beep of the smoke detector...do not go there .. trust me a tent is much better.. read more

This is like walking into old Vegas. Kinda dirty, kinda run down, kinda in a time capsule. We went on two floors and I only saw one table game. Not sure if more were hiding elsewhere or if that is literally all they have. Just overall kind of mediocre experience. The old, little town is cute but this is no major gambling experience. read more

This was definately a two star hotel but if you looked around in town this is thier four star. Cheap and older feeling. Nice people. the price was high or what we got. read more

I was a platinum member at this casino and played here a lot and stayed in the rooms for over 8 months when I came to play. It's pretty funny reviewing the recent reviews from Adam and Wendy because I experienced the same piss poor experiences they both experienced and can confirm that your experiences are not a one-time problem at this casino that is clearly going downhill every day it stays open. Wendy mentioned Steve the manager being extremely rude and I actually had the same experience of him being rude to me several times and not helpful when I had a concern from one of his security guards following me around and actually standing very close by me and turning his back to me but stopping within a few feet of me which made me feel very uncomfortable. The first couple time I didn't think much of it but it continued to happen and I couldn't help but stop playing and watch why this security guard was invading my personal space and apparently liked to stop by me and stand like a stalker and look back at me for no apparent reason. It was beyond strange to me and I complained to Steve about it and he brushed it off and was rude I was even complaining and made me feel like I was out of line for even mentioning it. This is the attitude and disrespect Steve gives loyal customers who do not feel comfortable for the security guards who invade your space in the casino as they walk by every 20 seconds and make you feel uncomfortable. After my complaint the security guard actually became more invading and actually increased the non-verbal harassment. I am posting a video example as proof of what I dealt with for many months. After this complaint in January of 2018 Steve found a way to 86 me from the casino for having a registered service dog in my room and claims my dog shit on the floor. I know this was just an excuse and lie to 86 me because my dog is potty trained and most importantly I'm 100% sure I would have noticed the dog poop on the floor myself and made sure it was cleaned up immediately and not left in the clear open floor area they claimed it was located. I spoke to Steve after being told I needed to talk with the manager Steve and asked him if its normal, fair, and reasonable procedure to 86 their loyal platinum members who have registered service dogs (let's pretend the dog actually shit) that unintentionally and accidentally go to the bathroom on the floor? He snapped back very rudely and said "You disrespected our staff by intentionally letting your dog shit on the floor (like it was done purposely) and I've had other incidents with you before. He was referencing my complaint against his uncomfortable security guard and apparently that was my fault for complaining about one of his staff. Steve is one of the most disrespectful people I have ever dealt with and being that I didn't know him he had extremely unprofessional foul language, overly intense attitude and was on a huge power trip even though I was calm and respectful the entire conversation. He has serious mental issues and I'm confident Steve is a huge reason this casino has gone down hill the last couple years. To say the least this casino used to be busy apparently with lines out of the door and today it is dead and there are now more obtrusive security guards than customers. As a note the review before mine is guy who claims he always wins is also completely full of it. He probably works at the casino for all we know and has a made up name. I rarely won at this casino and it's funny how he makes claims of always winning when he stated he had been to the casino 8 times but apparently he always wins at this casino!!! Trust me, I have been there a lot more than him and bet high a lot more than him and this casino has the worst odds of any casino in cripple Creek. Lastly, I believe the main reason I was 86 was because I significantly reduced my play the last month there as I was having much more luck at the other casinos. If you play at Double Eagle expect to get 86 if your play goes down too much while getting rooms or if you have any complaints against their staff. I heard the owner is in a serious financial crisis and risks going out of business which is why your chances of winning are slim to none here in recent years. As you have probably read by now is 3 same/similar complaints within a month against Double Eagle. I wonder how many complaints they got deleted off yelp because I'm sure their have been many more in the past as it says there should be 19 reviews posted. Where are the rest? Do yourself a favor and listen to the last 3 complaints in a month period and stay far away from casino!!!!' See the first hand experience video below of my experiences with the borderline harassment from the security guard I complained about...this was non-stop and happened every time I played slots!! I have plenty more videos if anyone wants to see them. read more

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If you need a place for any kind of business conference in Cripple Creek, this is an excellent choice. The staff will go out of their way to make sure that you have everything you need. read more

Really nice casino with plenty of slots and some table games. We sat at the bar and played video poker. Complementary drinks every half hour as long as you are playing! Excellent! Staff was very friendly. We had a great time! read more

Made reservations and drove 600 miles only to be told that we had no reservations. Even after showing them the confirmation email. The staff was rude, they offered no assistance or apologies. The First Lady told us that they had been booked for weeks, but the manager said our rooms were sold that day. 6-29-18. I will never return to Cripple Creek! read more

Worst hotel bed ever, pillows were like paper, flat and hard. When I asked for more pillows, they told me they had none. What kind of hotel has no extra pillows?? We had planned on staying two nights but after the first nite we cancelled the second night. read more

Celebrated my daughters 35th birthday at the Double Eagle...what a mistake! First, the grumpy gray haired woman checking us in was eye-balling me like crazy, I thought maybe we had the wrong day. DE does not accept American Express (who doesn't take AE, these days), I had to transfer $ from my debt card. The grumpy gray haired lady did not mention an additional $50 hold on the room so I had to transfer more money to cover that. Got to the room which was ok but very worn and out of date. The room was freezing because the windows were leaking air so bad the room would not warm up. We gambled a while then went to Winfield's for what we thought would be a nice dinner. After the waiter knocked my full glass of water in my lap, they moved us to another table. We ordered a shrimp cocktail that was ok but the presentation left little to write home about. Final our steaks came out......gristly, tough and not very flavorful. Not one of the 4 of us ate more than 1/4 of our steaks so we took the rest home for the dog. The bill was $129 + tip. I should not have left him anything. Again having to transfer money to my debt card. Got to the room and saw that I was over charged by $6.00. Guess they charged me for spilling water on me. About 10:30 got an emergency call from home and had to leave. Of course the grumpy gray haired would not refund any of the room charge which was their company policy. I asked her for water and she told me to go to the bar to get some. We frequently spend the night in Cripple Creek but this is the last time I gamble or spend a dime at this dump. My advice, stay at the Century Casino....much nice rooms and a lot friendlier people. read more

From the time we checked in, not a great experience. A shame too as there is some potential here. The rooms are ok, and the casino is decent enough considering where it's at. No craps or poker, but they do provide free shuttle service to and from other casinos that offer better gaming. Our real issue was with customer service. Most the staff we ran into were not very helpful and didn't seem like they wanted to be there. Even worse we felt treated like an inconvenience and not just once or twice during our 2 night stay. We stayed in one of their suites for our anniversary, bed wasn't that great, and both the tub and sink had cracks. So bad in such my wife didn't want to soak in the tub as the crack repair creeped her out. All in all, the rooms are overpriced for what they offer and the gaming is so so. I'll write a separate review on the restaurants. read more

The staff is friendly and they have great top shelf liquor drinks. The cocktail staff bring drinks quickly and are very friendly!

If you want to win money this is the place to go.I won $2,000.00 in 10 minutes.one $5.00 bet in the high limit area, and have been there Eight times over the years, and win $500-$1200 every time I go playing $1.00 or Higher slots.The rooms are okay food is okay and the people working there are really friendly and helpful.Don't believe the naysayers comments. It's not the Bellagio in Vegas, it's a old gold miners town in the Mountains of Colorado 30 minutes past Woodland Park ! Go late at night or early in the morning to win. And don't bring the kids like the complainer Adam S. LOL read more

STAY AWAY FROM THIS PLACE!!! They have no issues humiliating you intentional or not. I'd give ZERO stars if I could. I had never been to a casino in my life up until this year. My husband has been slowly taking me to the casino's in Cripple Creek over the past few months to show me how much fun one can have there. August 14th was anything but fun. It had been my birthday on the 4th, we thought that a trip to a casino that I had not been to was a good way to celebrate the occasion. I turned 40 years old this year; but, I know I look much younger, mostly because I always get carded, no matter where I go. Anyway, my husband and I had about $100 to spend, not much but enough to play some slots and have a pretty good time. I wanted to be comfortable so I wore a black T-shirt and jeans. BIG MISTAKE.. apparently, they only want "high rollers" here. As I was walking around, I noticed that a security guard, a little older than me was following my husband (who has some tattoos from his rebellious youth). He's now a prominent business owner in Colorado Springs. Anyhow, I went over to his side, and this security guard decided that he would move his entire body within inches of mine and then proceed to put his face just a couple of feet in front of mine, in a very dramatic and creepy manner. It's the best way to describe it. When we moved to go to another side of the hotel, he stood in front of the machines that we were trying to get to and even when he saw that we were trying to get to those specific machines, he just stood there. Not because he couldn't see us or hear us, but because HE COULD. When I told him that his actions made me uncomfortable, he smiled, and said nothing. No explanation, no apology, NOTHING. I told him that I was going to leave because of this behavior. A colleague of his overheard and sarcastically stated, "well then you have a great day ma'am". To make matters worse, as I was cashing out my ticket, both were huddled with another employee (this one female), with what seemed like laughing and dirty looks in my direction. Wow. I've never felt so humiliated in my life by complete strangers whose sole purpose is to make my stay at the casino more pleasurable. I sat in my husband's car for an hour before I stopped crying. Eventually we went to Century Casino and Bronco Billie's, where thankfully everybody was super nice and Century even gave me an extra gift for being such a trooper about my experience with Double Eagle. Bronco Billie's comped me a meal. I was surprised because it wasn't even their mistake, the Double Eagle should have paid for that stuff. I didn't even get an apology from them. read more

Machines are tight, no service at the five dollar slots. You can play several hundred dollars and not one waitress to bring you water!

My husband and I stayed here for 2 nights for our anniversary. We had an awesome time. Did we leave rich, no but we did win enough to gamble with the casinos money all weekend. We also gambled enough to get comps for our meals and even one night of our hotel stay. The dealers here are really fun and I stayed at the blackjack table from 8 pm - 2 pm. The waitresses come around often so you are never waiting with and empty drink like I so often have in Blackhawk. The rooms are small and simple but they are very clean and comfortable. I would highly recommend this place if you are in Cripple Creek or for a weekend getaway. read more