I contacted KCA Services in 2022 as I knew that an HVAC in the upstairs portion of our home was on…read moreit's last leg when we moved into the home. I spoke to several services and after what I felt was stellar Customer Service and Great Follow up chose KCA Services to install a Brand New Unit. I was initially used to TRANE Units from our previous home but was told that American Standard was the same company and make the same product as TRANE. I was told that American Standard was a great product and we were getting an upgrade with the system we chose. We completed the Install Around April of 2022. The installation immediately had issues but I must say to be fair that the company provided guarantees that a $500 No Hassle Discount would be provided and after finding that the system was not properly installed, the GM granted me that. After this, I reviewed the guarantees of Lowering our Monthly Electric Bill by 30%, 10 Year Warranty and so on. During this time period, we began to almost immediately experience issues. We contacted KCA Services and each time they came out to service the system. The first issue was approximately a few weeks after install and the problems persists. After several service calls in the first few months as the system would sporatically stop working at any given time. I thought - maybe user error but each time they came out and found another issue that they thought would correct it. At one point, one gentlemen came out and actually contacted the Manufacturer and found a Wiring Issue and the system worked smoothly for several months. After this, the system began to malfunction again. Over the course of two years, we had no less than 15 service calls to determine the issue with this brand new American Standard System. Finally, we left for a couple of days to come back to a home overheated and over 80 Degrees. WE contacted them and began speaking to our attorney. Each time the company responded to our calls but the problem was not being corrected. I began to feel as if this was not being treated as an Urgent Problem and Passive. The company came out and replaced the outside unit and no more than a couple of weeks later, the system failed AGAIN. I requested COMPENSATION AT THIS POINT FROM THE COMPANY for two years of frustration, moved plans, delayed business trips and other sleeping arrangements. The GM offered a nominal amount and I refused this. They did come out to change out the Inside Unit and the Owner of Southern Air (Corporate Owner) did contact me and assured me that this problem would be corrected. Both the inside and the outside unit was replaced as they found that the Zoning Board that was initially installed was not compatible and in turn caused the unit to not function properly and corrode upon itself. The company came to change the inside unit on a Friday and remained as I felt the technicians were trying to resolve the issue. The system has functioned for exactly five days since all has been changed out. We had to await the correct zoning board as the second board they brought was still not compatible. Tonight is June 5th, 2024 and low and behold - the system IS NOT FUNCTIONING. The Second Brand New System. I do not support AMERICAN STANDARD and I can't support KCA as my compensation requests have been denied thus far and I am at a loss as how to overcome this investment of over $15,000 and suffered this amount of time.

We called KCA recently because our heater was malfunctioning. Their staff answering the phone…read moreimmediately and the receptionist was courteous. She scheduled an appointment for the repair in a reasonable time. The repair was done quickly and without a hitch. Great job. We asked for a second visit, to start a periodic maintenance service with KCA. The technician called to inform us he we would arrive a bit late, which was fine. The work was done professionally. The only thing that we really did not appreciate was the technician telling us about the foam insulation in our attic being sloppily installed (it is supposed to be sprayed/applied broadly) and him trying to upsell us on unnecessary add-ons (Patriot Carbon UV-C lights at $1890 and four surge protectors at $1,152.00). Had the technician not tried to upsell us on those very expensive items, I would gladly give this locally owned company a 5-star review.