Average quality and service at this Hilton. Convenient location to the convention center. The room was clean enough but definitely needs a deeper clean and refresh for the price. The layout for parking in front of the hotel is cramped to navigate and if larger vehicle parks poorly in the spaces near the exit/entrance they may block the way in or out. This hotel is also pet friendly. read more

Stayed at the hotel during the balloon festival. The room was clean and comfortable. The front desk was always helpful and kudos to the lady who was at the front desk at 5 am Saturday, October 2nd. She brought me coffee to make in my room so I wouldn't miss the sunrise commencement ceremony. I so appreciate it! The ladies at the bar/restaurant were great! Made everybody feel at home. read more

Check-in was a mess and took forever....the keyboard battery had to be replaced and we still had to change computers. The room we had booked didn't show up as having been cleaned so we had to wait until the hostess went up to check. She said it was but we later found a soiled cleaning rag in the desk chair. No parking was available by the hotel so we were sent to an underground lot at the Civic Center. The pass we were given had expired so we paid $10 out of pocket which they refused to reimburse. She actually said we would have been charged $20 to park in the hotel lot...a fact that had not been disclosed. Additionally, our bathroom door was broken and wouldn't close. We won't be back. read more

It's not often that I can say sleeping on the floor would've been more comfortable than sleeping in these beds. The pillows were uncomfortable. The bed was hard as a rock, and I feel as though we need chiropractors after this. The hotel itself was rather clean definitely older and could use some upkeep. Overall, not a terrible experience except the bed situation was horrific. read more

Stayed here for 3 days and 2 nights recently. The front desk representatives were great. The shuttle service and drivers were awesome! I wasn't super impressed with the restaurant. The rooms were a bit dated and looked stuck in the mid-90s. I couldn't sleep one night because the walls are fairly thin I guess. The next door folks had this loud alarm that kept on going off. The toilet in the bathroom makes a loud and nasty noise after flushing. The location however, is nice. read more

Cheryl at the front desk was incredibly unhelpful and rude. I have never written a bad review before but her attitude and incompetence needed attention. read more

Whatever you do, never ever stay here. My room was literally robbed by the housekeeping staff while I was there for business attending a trade show next door. They illegally entered my room, and took all of my stuff. They also admitted to doing this, and only gave me my dirty clothes bag, back. I was stuck on a business trip now without zero change of clothes. Come to find put, the entire house was in on it. Concierge protecting room service, and the security officer protecting all of them. They were all in on it, every one of the staff members here is a thief and a liar. Stay at your own risk. read more

Got a bargain rate during the Balloon Fiesta, if you and the wife can fit into a single room with a full size bed. 15 story high rise hotel located in downtown Albuquerque amid government buildings and law firms. Area busy during weekdays with workers, but very quiet in the evenings and weekends. Sketchy areas around nearby Central Ave, but no homeless people to be seen -may have been cleared out for the 9 day Albuquerque Balloon Festival We made reservations 4 months in advance and stayed here 4 nights during the last 4 days of the Albuquerque Balloon Fiesta/Solar Eclipse, and didn't get taken to the cleaners on the hotel rates. Hotel was charging $400+ a night (normally $133) for rooms with one king or two queens. Used 118,625 Hilton Honor Points, the equivalent of $593, for Thursday-Sunday, or $148 a night, all taxes included. Found out later that Hilton was offering a 4 nights stay with 5th night free, too late for us. Parking an additional $17 a night, automatically billed on your room when you check in. 103 parking spaces for 295 rooms. Never had to use the overflow parking at the Albuquerque Civic Plaza underground parking garage 2 blocks away, as large blocks of rooms reserved for bus touring groups. Stayed in room 1015 a connected unit adjacent a corner unit. Consequently the configuration was smaller than rooms with one king size bed, let alone rooms with two queens. Approximately 11' x 11' plus 4' x 6' hallway and 11' x5' bathroom or 200 square feet, with a full size bed, flat screen TV with HBO, ESPN and other premium cable channels. Full size bed, instead of Queen bed, meant for single traveler, as only one night stand and one reading light next to the full size bed, which wife grabbed. Cozy fit for wife and I in the bed, but two overly obese folks would find it cramped. The single night light mean fewer electrical outlets for recharging cell phone, tablets, laptops. Unit came with lounge chair, wheeled desk chair, narrow work desk, and 39" flat screen TV. 10' wide Window spanned the length of the room, with excellent view of the block long empty Wells Fargo Bank parking lot, with mountains in the background, and a view of the nightly Albuquerque Balloon Fiesta fireworks 8 miles away. Mini refrigerator, coffee maker, electronic safe, shower but no tub and no microwave oven. If you can afford this place you don't need to reheat restaurant leftovers. Theft proof closet clothes hangers shows what kind of guests frequent this hotel. Popcorn ceilings popular in the 1950s and 1960s but out of style by the 1980s. Bottom floor has AYCE breakfast buffet at $17 for the hot breakfast, and $10 for the continental breakfast. They opened at 4am during the Balloon Fiesta, and the hotel guests with the bus tours didn't have to pay. We could have blended in with the bus tour folks, but as Hilton Honors Gold members received a $15 per person per day meal credit. I wrote reviews on the following restaurants which we walked to. Slate Street, 515 Slate, open 9am-2pm Tu-Sun near 6th and Lomas green chili, green chili fried chicken sandwich My Mom's, 500 4th st M-F 8-2 two blocks Hilton on bottom floor OMG building La Finca Bowls 300 Broadway M-F 11-6 walk on sidewalks on the one way Marquette Overpass going over the convention center Diaz Kitchen and Sushi 11-8 M-Sat 118 Central, pan fried noodles, New Mexican roll Naruto Noodles 505, 505 Central foods 505 Central ave 11-9 daily, I did not visit these close by restaurants but decently rated by others: Asian Noodle 11-6 M-F, 318 Central/3rd, Thai food Moonwalk 505 Central foods 505 Central ave 11-9 daily, beer, cocktails Thico Pizza 505 Central foods 505 Central ave 11-9 daily, Detroit style pizza Drove to and wrote a Yelp review on Original Cocina 1134 Mountain (go by 3rd, Lomas, 12th) 9am-8pm daily New Mexican food 1.5 miles away, number 1 rated restaurant in Yelp in Albuquerque The Albuquerque Convention Center area is a high crime area. Walk in groups on busy streets. If you don't want to risk getting mugged at night, eat at Lounge 201 in the lobby, restaurant/bar open daily 4pm-9pm tacos, finger food Albuquerque Police Crime headquarters on 4th and Roma, 1200 feet away. Open daily but they close at 4pm. read more

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The patio was filthy, the pool was closed, we couldn't get room service when requested, the elevator was broken. Awful. On top of that the prices were very expensive due to the Hot Air Balloon fest. I'm sure they're not busy any other part of the year. You would think they would have been prepared for the festival week. I would have never expected this from a Hilton hotel namely, DoubleTree. read more

Fantastic residency and service from a great product by the Hilton Group. This location is seated at the center of town. It's right next to the ABQ convention center. I was greeted by the folks at the registration desk and given my room and offered warm cookies. My room overlooked the Plaza and convention center. It was clean and had plenty of rooms. The bathrooms are small, but clean and well stocked. If you need additional towels , soap, or toiletries. The folks downstairs would get your needed items to you immediately. The hotel provides free Internet and coffee $5 coupons to Hilton Honors members. It has an in-house restaurant that does breakfast and dinner at an additional cost called the Iconic. And there is a Cafe 505 that serves coffee and breakfast items until 1100 am. The gym and pool are well maintained. There are two treadmills, two ellipticals, two seated bikes, a set of barbells, and a cable machine. I'd certainly stay here again the next time I stay in ABQ. read more

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I have not been disappointed in a Hilton in years, but when I say the first room wasn't cleaned at all and the second room they sent me said it was cleaned. This is the craziest thing ever. These people are disgusting. I'm only a Hilton Goldmember but damn read more

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Stayed at this hotel as we were passing through Albuquerque on the way to Colorado. The staff at the desk was kind and helpful. Being right next to the convention center I didn't think anything of the location being packed, especially on a Wednesday but apparently there was only 1 king size room available "due to events going on in the area". Looking afterwards at priceline, hotels.com and a few others there were clearly rooms available there. The room was nice but the bathroom was small. It was hard to move around in the bathroom to dry off or even use the restroom. The shower was horrible. Only in the way of water pressure. It almost seemed as though there was a pressure plate in the shower that if you weren't standing in the right spot the water pressure was barely existent. Great views from the room but not to justify a $300 a night stay. Next time I'll look into other hotels. The bar in the hotel was mediocre. The bar staff was hardly at the bar (it took us a half hour sitting there with no drinks just to ask for the check) and the drinks were amateur at best read more

DoubleTree by Hilton Hotel Albuquerque - View from 14th floor - Hotels Near Me - Albuquerque, New Mexico

BEWARE! HORRIBLE EXPERIENCE -- STAY AWAY FROM THIS PLACE! I had stayed at the DoubleTree Hilton in Albuquerque before and it was fine. But coming back this time was a NIGHTMARE. ALLERT ALLERT: THE ELEVATOR NOISE IS UNREAL. It echoes and resonates through the entire hotel. There is NO ROOM where you can escape this relentless mechanical rumble. Forget about getting any rest. The staff? Unbelievably unprofessional. They carry themselves like they're part of some gangster movie -- aggressive, rude, and completely lacking in hospitality. The lobby staff's makeup is so over-the-top tacky it's hard to take them seriously. The security manager struts around like they're ready to start a fight, not keep the peace. It's clear the place is being run by adolescents with zero training in customer service. Let's not even talk about the smell -- musty, old, and on top of that, there's a strong stench of insecticide lingering in the air. Absolutely disgusting. This hotel is completely mismanaged, lacking basic standards, and just plain hostile. I've never felt so uncomfortable in a Hilton property. DO NOT STAY HERE. It's not worth the stress or the headache. This place is a disgrace to the Hilton name. read more

I figured I try this hotel out since it's right across the street from a couple of the other nicer hotels I frequent Downtown. So I booked Fri-Sun, and let me tell you... from the moment I got to my room. Which was the smallest room I've ever stayed in, which also had 2 connecting doors, (which is my pet peeve) I hate having adjoining doors to my room, it also was in a corridor that had 4 other room doors all within 5ft of each other, so all night I heard various doors opening, closing and slamming. Besides that, the bathrooms were dirty, the walls were super thin, and the AC units were so loud that you couldn't hear the TVs over them. Overall I left after the first night, and would never recommend anyone to waste their money on this place, it's absolutely horrible. read more

Where to begin. Rooms are not so bad, honestly, but the quality of service here is SO LOW, that it leaves me no choice but to give it the notorious YELP one star. I asked for someone to look at the noisy fan in the room that even when turned off, comes on every 2 minutes in the middle of the night. Sure, no problem. No one came. Housekeeping service, please. Absolutely! No one came. Towels please, just a few. You got it! No one came. Noisy location in general. Sketchy area at night. The red flags are too numerous to list. Even the cookies that this place was once famous for are now stale and crap, just like this entire experience. And get this: for room service, you need to go downstairs to the restaurant just to get the room service menu. Hilarious. read more

Horrible customer service. Front desk was rude and refused to hear that I had already paid through booking.com. "it's just a hold, and everyone that books a hotel has to deal with it" well that hold has now fully processed and I have paid for this room twice! Do better! read more

This hotel is not up to the standard of other Hiltons that I have stayed at. Parking is $17 for an open lot that does not have any security or preventative measures. The front desk gave me the okay for a 2pm check out when I first arrived, the next morning before we left for our activities I went to confirm our check out time and it was never annotated. Bed in the room was a full size bed when I selected a queen bed on the Hilton app. Bunch of sketchy people at the property. I was having a drink in the lobby at 8pm and two individuals kept circling the inside of the property and one guy stole the bartenders food. Cookie was hard as a rock and the front desk was cold and not welcoming. Ready for the best part............went to grab a hand towel and A METH PIPE COMES OUT OF THE TOWEL THAT I GRABBED. do not come here. read more

DoubleTree by Hilton Hotel Albuquerque - Hotels Near Me - Albuquerque, New Mexico

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Poor experience. Our door lock died right after we checked in. We initially thought the card key was not working and went down to reset it, but after it did not work a second time, they told us the door lock might be dead and it would only take a few minutes to have the battery changed. However, that was not the issue and it was an actual issue with the door. It took maintenance over 40 minutes to get the door open plus additional time for us to move our things over to another rooms so overall, this was a bad experience. The only thing they offered was to take the parking charges off. Not the best customer service or experience. Will never stay here again. read more

A good hotel - Hilton has really not come back very well after covid as they still have alternating cleaning days for the rooms etc but this place was clean and did well.. They give you a $15 credit each day for breakfast but the cheapest breakfast with coffee is $22 before tip so it really isn't included. But as far as the hiltons go it's one of the better ones read more

DoubleTree by Hilton Hotel Albuquerque was my preferred pick while I was visiting since it was an in between point from the airport and the venue my cousin was getting married at. Shout out to Chris who was our shuttle driver and Chas and Maria from front desk who helped us during our time there. So as I mentioned DoubleTree has a shuttle service from the airport to the hotel. You can call them when you land, as they are only 10 minutes from the airport. Or you can call concierge to schedule a drop off. The whole process was easy, quick and, convenient. I love staying at DoubleTree for my travels primarily for their cookies. Compared to other DoubleTrees this one definitely seems like one of the older ones that need some renovations. Nevertheless it was still clean and served it's purposes. The room I stayed in was a single queen bed. It had a work station desk and a TV that has Direct TV. Decent amount of outlets around the room and a USC port by the bed for convenient charging. The restroom was pretty small and basic. Coming from California I couldn't help but notice the strong water pressure from the showerhead and the inefficient excessive gallons per flush amount of water waste. Toilet paper was on the thin cheap end. For Breakfast the hotel has an option to purchase the breakfast buffet or for lunch and dinner they have Lounge 201, which I will write a separate review for. The breakfast buffet was $16 per person. You can get coffee, juice, scrambled eggs, sausage, bacon, potatoes, cereal, oatmeal, some pastries and fruits. On one of the days they had pancakes and another day they had French toast sticks. It was okay and served it's purpose to prepare me for the rest of my day. I don't foresee myself coming back to Albuquerque, but if I had to the DoubleTree is a solid spot. read more

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I stayed for a weeklong stay. The rooms were not well cleaned in between customers. The toilet lid was not cleaned. The mini fridge was not wiped down and had stains. Plus I was not offered a cookie the way other customers were when I checked-in or checked-out. And when I asked for a cookie at check out, I was given an old hard one. At first I thought they all came that way, but a guy asked for one soft and they gave him a soft warm one. Why would your hotel advertise cookies (I'm not joking, there is literally a bit cookie on the shuttle), just to be mercurial with who cookies are given to. Plus in the back entrance, there was a door that had shattered glass. There was no attempt to fix or address it at any point. Overall 0/10 experience. read more

Worst place to stay in... Dara, hotel receptionist, was giving us the atitude. She was being racist and discriminate against Asian. We are very polite and patience toward them because they said, "UPS Pilot has higher priority than any Hilton membership." She changed the room and threaten us that she would cancel our reservation. We even asked for her manager and she doesn't give care. The manager seemed to agree to what she said and in cahoot with Dara. If you are part of UPS Pilot, it's the best place for you. If you are not, then good luck finding new room. If you are ASIAN, you will be the second class in the eyes of Hilton. read more

Don't ever eat at their restaurant you will be dissatisfied I ordered their award-winning steak with asparagus baked potato when it arrived at my table it was cold everything was cold Even the baked potato was so hard like a rock it was microwaved, including the 1-in by 1 in bread you could hardly see I sent it back. Then I just ordered fried mushrooms they were micro mushrooms size of a dime over a bed of lettuce horrible Go to town and eat there Don't eat at the Hilton. The worst food I've ever imagined at a five-star hotel. read more

Understaffed. Slow. Sort of clean. Staff was stressed and maybe not as friendly as they would want to be. Calling down to the desk usually did not work. When it did work I Asked for things for the room and we received them 50% of the time. Needs a deeper cleaning. Maybe repainting and replacement of wall paper in bathroom etc. The bottom floor person that greeted and served...he was great! A bit of redemption there. read more

The hotel looks nice upon entry and the staff seem courteous enough. I arrived in town earlier than expected, so I wanted to see if there was an early check-in available. The front desk couldn't find my name. After confirming I booked with a third-party there was a small shift in energy, but I was informed I could contact the third-party and have them email the booking information. After informing the third-party of the mishap, they indeed try to contact them. The representative returns and explains the hotel confirmed there isn't a way to send the booking information. Upon first impressions, it appears to be an enjoyable stay, but I definitely suggest you book directly. Of I ever travel to the area again, I may check them out ‍ read more

I always enjoy my stay at the Hilton and this hotel in Albuquerque NM is no exception. We got the top 14th Fl and the room is clean, pillows were soft and feathery. It pays to be a Gold Hilton member . read more

DoubleTree by Hilton Hotel Albuquerque - Road trip 4th stop - Albuquerque NM - Hotels Near Me - Albuquerque, New Mexico

This hotel is probably the best you'll find here in Albuquerque. Most hotels in this area are a little archaic, but this location is a little more modern. Decent sized rooms are available, and if you get a room on the top floor (floor 15), you get great views of the downtown city. 4 elevators service this hotel, so it is fairly easy getting around when needed. The fitness center is a pretty good size with lots of cardio equipment and some free weights and cable machines. The hotel dinner bar has decent dinner and breakfast options (get any item that comes with hatch green chile, the food of Albuquerque). Parking is available at $15/day self parking (very affordable and reasonably priced). The hotel is a short walk from the downtown area with an abundance of good restaurants and activities. read more

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Do not stay here!!! Rooms are really dirty and small. The whole hotel is really gross. Stains on the comforters. Carpet was insanely dirty (pics included) I booked a king room and they gave me a double bed. They said they don't reserve the type of bed just a room so if you think you're going to get what you paid for then your wrong. The only nice thing I'll say is that the women working breakfast were great and the food wasn't bad. Expensive to eat there though. read more

DoubleTree by Hilton Hotel Albuquerque - Hotels Near Me - Albuquerque, New Mexico

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Good location downtown walking distance from restaurants on Central street and about 25 minutes walk from Old town (not a very pleasant one,wish we had taken the car). Parking is $15 per day and wifi an extra $7 per day unless you're Hilton honors;always blows my mind how those upscale hotels still charge you for something as basic as wifi. The room is spacious and they do a great great job with breakfast during Covid. You pick from the menu and they bring it to you to go. You are allowed to eat at one of their tables and the place is so big with plenty of seating areas that it feels totally safe. Great option for a stay in downtown Albuquerque! read more

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This place is THE worst I have EVER seen !! Have pics posted but I I was hoping some would respond but no not yet!!!

The staff is so unbelievably rude and impatient. Not an ounce of care. Would never recommend.

Arrived Monday before the convention started on Wednesday and they still didn't clean our bathroom the first day. The desk staff like Omar are professional and courteous but as far as getting your room cleaned - it is not professional nor done until you have to bombard the front desk and Hilton app with redundant requests. This is not fun. Asked for bathroom cleaning after we found hair in the shower. We had just checked in. Ac not working - it goes on and off. Common hotel areas are so hot. Engineer came to fix our ac but only noted the issue but did not fix it except for a few hours. Room 1510- ac needs to be serviced. She set it to 50 and noticed it would not really kick on consistently. She told us not to touch it so we did not and it got down to 69 by the am but then went up to 75+.Paula was great and very kind. She noted the ac thermostat was loose from the wall and needed to be fixed but couldn't help us except to offer us a fan . She offered us a fan from her home! She was nice but I cannot believe the manager of this hotel. It is very frustrating to have to send messages asking for them to clean the bathroom and all they do is bring toilet paper and towels but do not clean the sink or shower floor on 2nd request or 3rd request but finally 4th day. I'm exasperated at this point. They finally sent someone up and he cleaned the the shower floor but not the sink! My message history on my hilton app got erased today showing my requests and their responses but some were ignored. Their restaurant only serves breakfast- no other meals are served here. Loni, the hostess/server was very nice. Josh was a great Starbucks barista. They only stay open until lunchtime or maybe until noon but are not open in the afternoon! :( I am a Hilton honors member and very disappointed. Checking out a day early as soon as the convention is over and hope to stay somewhere better. I will never stay here again. Book anywhere else but here!!! Yeah, they give you free cookies but I'd prefer a clean bathroom instead and a working ac in my room. Complained about slamming doors on the first night. It got better but tonight got awoken again by slamming doors. Tried walking to restaurants the first dinner with my teenage daughter but it's not safe. So we took Ubers every evening after that. Definitely would not feel safe walking by myself outside around this hotel. It costs about $7-8 to get an Uber to nearby restaurants. Update Friday morning - 5th day Spoke to Stacy at the front desk and she helped me check out early and comped us for this terrible experience and was very caring. She listened and was empathetic and apologized for the lack of help for the last 4 nights. I'm grateful someone finally helped us. The Starbucks cafe inside also sells delicious egg, potato and sausage burritos that are huge and delicious for only $6!!! read more

DoubleTree by Hilton Hotel Albuquerque - Now this morning the room is at 69- but it will not stay there - Hotels Near Me - Albuquerque, New Mexico

1. No hot shower water... Hotels should be able to provide hot water for everyone in the morning, regardless of how many people may be showering around that time. This is a HOTEL. Be more prepared!! I was SO disappointed with the service. Apparently they've had this problem for awhile and nothing has changed... 2. There was no "do not disturb sign" available in my room. I called the front desk to ask that one be put on the door. They said they would take care of it. This never happened. I asked again. Nothing changed. Try staying at a hotel that actually CARES about people... read more

i didn't even stay at the room because when we called some man was rude asf and straight up said we couldn't afford it horrible management to let employees speak to customers that way if i could i would give it 0 stars read more

This is an older hotel in bleak downtown Albuquerque. If you are coming for touristy things, you would be better off staying in Old Town, where there are shops and things to see. This hotel is close to the convention center, if you are coming for that. As far as the hotel goes, the rooms are older. But the bed and pillows was super comfortable. The staff was not tremendously helpful with rooms (we wanted a north facing room). The little market for snacks is well stocked. BE AWARE: THE AIRPORT SHUTTLE DOES NOT RUN UNTIL 11am! read more

This is an average Doubletree. The rooms could use some updating, but overall it wasn't bad. The front desk staff was friendly.

I am a former manager with Hilton and still stay at all of their properties when I travel because I believe in the company. This was the absolute worst experience and I'm appalled of the level of service. I digitally checked in, parked, stood by the elevator that took ten plus minutes to arrive and the second one was out of service. No signs. There were a lot of ppl in line and I overheard someone talk about parking charges so I called customer service and got hung up on so tried chat and it wasn't working so had to call customer service back. This CS agent was hung up on by the front desk agent several times just trying to inquire about parking charges. Finally warm transferred her to me. No phone etiquette, basically it was " what do you want attitude and slammed down the phone. I came downstairs to get the pass and same woman, no "hello" just "ID" and starts looking in the computer. I said I just need a parking pass. "Oh- make model car? " I asked if I could buy a bottle water from the market while she was ringing me up and she was extremely rude saying there are 2 waters in my room and I said there weren't and she argued there were and said "fine I'll give you 1" ... What? I wasn't asking for anything free, I wanted to buy one and she treated me like a criminal. Then I told her my sink was clogged and she said it wasn't. I went back to my room and called corporate and they put them on hold for 27 minutes. Great relaxing night ....UPDATE: Then at checkout noticed I was charged $51.20 for something and when I asked they said someone charged it from the restaurant to my room! I NEVER went there! I was too busy on the phone with CS trying to sort out this other mess... They said I had to wait until after the holiday weekend for the cameras to be pulled , in the meantime I'm worried about my credit card being compromised! read more

Kiera the bartender served the best drinks and had great service! Definitely coming back!

This was a huge surprise to me, but apart from the lobby, this hotel was not it. The bed seemed clean upon arrival but the bathroom was filthy- hair everywhere and stains on the floor. The carpet had clearly not been vacuumed. The layout is bizarre and I was in a corner with 4-5 rooms so I could hear everything my neighbors did. The doors are so so loud. In terms of Hilton itself, the digital key system is flawed at best and charging for WiFi in 2024 (or offering limited for honors) is absurd. read more

Videll Tena, front desk made the whole check in process so smooth & perfect!! She made sure everything was easy breezy when I arrived! Victoria security was also incredibly amazing. & went out of her way as well to ensure I felt "right at home" & also helped with my automotive situation! She referred me to the chief engineer there " John" who came outside to my car to help me understand what was going on w/ it w/ his knowledge of auto mechanics! He referred me to a great shop nearby! Easing my car worries! I am highly impressed w/ the staff here. Thank you to all of you!! You are all a WONDERFUL team who sincerely care about your guest's accommodations!! read more