Room was a bit on the older side - door had to be slammed shut to close, the hinges in the bathroom were rusty making the door hard to close there, too, and the floorboards were falling apart at the bottom, but the room was otherwise clean and they managed to check us in early - props to Jesus at the front and getting us into a room. They have great cookies (with nuts so if you have allergies, ask for the nut-free allergy cookies separately). Towels a bit stiff, hard as with no dryer sheets and didn't soak up water very well. Faucet was almost falling off the wall, had to re-press it back in and it was almost coming off again. Water pressure was good, though. Couldn't get the hotel phone to dial the desk, so had to ask for new towels at the front. Parking was plentiful. They have a restaurant downstairs (does not come with a complimentary breakfast meal). Two towers for rooms so two separate elevator banks. One couch by the wall - very comfortable. The one in front of the TV - squashed down, you can feel the supports through the cushions so not comfortable to wait on. Service made up for the fact the hotel is on the older side, and AC worked overtime at night. read more

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They need to improve their enter site. The staff was not helpful or friendly upon arrival. They were more interested in their phones and each other than helping a guest who arrived late. Upon getting into my room, it was filthy in the bathroom and the desk and bed frame had oily fingerprints all over. It was like the staff didn't come to clean at all. The ventilation is terrible too, there is no bathroom vent or fan, so it was misty in the entire room and was musty upon arrival. There were stains and hair from a previous guest in the bathroom too. The breakfast experience wasn't great either. They left their food uncovered and open, so the flies had time to land and walk all over the food. The staff also adds extra tip if you don't fill it out yourself. I will not be coming back! read more

Although the accommodations were acceptable, their billing was inexcusable. They did not honor their reservation confirmation rates. I was quoted $173 for Friday night, and when I checked out they charged $290. They quoted $183 for Saturday night, but charged $250. I cannot recommend this hotel. I have submitted a complaint to Hilton HQ, but haven't received any final resolution. read more

Run! Dirtiest place ever, don't even think about eating there! Health dept needs too be called. Rooms dirty, moldy, read all the reviews. Ignorant employees. read more

We stayed here about 2 weeks ago. Parking: A lot that feels up in the evening. Service: hood. I love the warm chocolate chip cookie they give you upon check-in. They have a restaurant on-site and the food was ok. I had wings and a salad. The server at the bar was awesome! Very nice, engaging and helpful. They have a snack area where you can purchase microwaveable wuick snacks. They had drinks also and salads. The room was good. It was clean. I love the smart TV. It has a welcome message when you turn it on with your name. The bathroom is small. Overall, our stay was good. I would go back. read more

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I will never stay at Doubletree again .The front office manager lied to us.We had a voucher from a 3rd party booking said they would honor it,then decided not to.I specifically ask about this when I booked the hotel Im a Hilton honors member.Im done with Hilton and Doubletree. read more

They need to improve their bathrooms. The tub faucet is separated from the wall. The bathroom door is coming apart at the bottom. Also it's a hole from a missing piece of sheet rock on the bottom of the bathroom wall. The bed sheets showed signs of visible stains, that couldn't be removed after hopefully being cleaned. If their sheets shows stains, they should been thrown away, and not placed on the bed where your guests can see it. They say they have fluffy pillows, and it's know way near being fluffy. The best thing that they offer is their cookies, and we didn't book this hotel for free cookies. We would like to sleep comfortably after traveling away from our comfortable home. read more

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In A Nutshell: -The DoubleTree in Wilmington is okay. -I am glad I was able to get a room at the last minute. -The customer service wasn't that great. -The people at the counter were pretty lazy. -The room I booked was nice & cool at least, it was good enough to rest for the evening on my road trip. Overall, it was a okay stay, just wish the customer service was a little better. read more

DoubleTree by Hilton Hotel Wilmington - View from the room overlooking an empty strip mall. - Hotels Near Me - Wilmington, Delaware

Dreadful. Truly a nightmare. After gouging road-weary travelers with exhorbitant Memorial Day prices, this exploitive, uncaring hotel charged us $255 one night for an airless room with an outdated AC that didn't work, nor could be explained by the stoned, manic "engineer" who appeared at our door reeking of marijuana, pacing our room maniacally as he rambled on in a garbled, drug-addled explanation of why he could not adjust the unit to "continual fan" despite these words written explicitly on the appliance. Whereupon at 3am the ancient toilet failed flush, yet, loathe to have the drug-addicted "engineer" appear again in our room to "help" us, we spent an exhausted hour in the non-ventilated dead of night filling the plastic dustbin with water as we manually flushed the decrepit, feces-clogged toilet ourselves. Whereupon awaking exhausted at dawn with a long haul in front of us, we begged rude, passive-aggressive hotel manager Cody Statler for a refund, which was of course not forthcoming as the devious concierge lied and told us that all the appliances were in fact working perfectly. Nor would the greedy egotist give us any discount, or even a credit, claiming that he would at my behest have the district manager call me, which never transpired. If you want peace, a good night's sleep, courteous service, and modern applicances, The Doubletree Hilton is not the place for you. However, if you fancy overpaying mediocre hotels for abuse and insomina, the Doubletree Wilmington is just what the doctor ordered. read more

DoubleTree by Hilton Hotel Wilmington - Isaiah 56:11 - Hotels Near Me - Wilmington, Delaware

DO NOT STAY HERE!! If you like hot water, quiet, and customer service this is NOT the hotel for you.

Ok lets start with pay for parking $11.00 per day; Continental Breakfast $15.00 per day. No pool which we were looking forward to. Wifi freezing lets say twice a minute. Toilet backing up with one of the staff who was very nice in trying to correct the bathroom problem. There also was smudges(stains) on the comforter . This was my first time writing something like this but, this needed to be said. There was no compromises so we were left with no recourse to grin and bear it. read more

I would like to convey the details of my stay in Room 162 at the hotel from February 26 until March 2. I chose to stay here rather than the Homewood Suites since I was traveling alone and didn't need a large room with a kitchen. I traveled all day from Rhode Island and looked forward to relaxing before my busy next few days in Wilmington. The first issue was the icemaker at the end of the hall that did not work. When I went to the front desk to inquire about the location for another ice machine, I was told by the employee who could barely look up from his book, to take my ice bucket to the bar, and the bartender would fill it for me. I'm a capable 64 year-old, but is that the response that someone much older than me and possibly not as capable would have received? When I asked the next day if the ice machine would be repaired I was told there is no ice machine on the first floor. Definitely was... have a photo. When I was ready for my evening shower before bed, there was no hot water. The faucet was fully open as well as the shower turned as far to the maximum hot water side and still no hot water. I called the front desk in the morning to inquire if there was a problem. The explanations of an old tower and a new tower didn't make sense with regard to why there wouldn't be hot water. Going forward there was plenty of hot water in the mornings but lukewarm or none at night. The front desk stated that it would be reported to the engineers to check on the problem and offered to change my room. I declined the room change because I was fully unpacked and had a 12 hour day ahead of me. Upon further inspection I noticed that this room was not being properly cleaned. Surfaces were dusty. Stains on counters. The thermostat was filthy. There was a disgusting stain on the comforter. I folded it over and pinned it w/ a safety pin and slept on the other side of the bed. Is it the norm to drape plastic bags over the trash cans for the guest to put in the cans? That's the way all the cans in the room and bathroom were when I arrived. A previous guest left a phone charger. The bathroom shower needs repair. On 2/28 l left for another long day and took down the do not disturb sign because I thought it would be nice to come back to a clean room on my birthday. I arrived back at 10:30 PM and no housekeeping had been completed. My husband called with a request for room compensation and when someone finally answered the phone on his third try he was advised he would receive a call back. No message was received and no monetary compensation was or has been offered to me for the numerous inconveniences. At the end of my stay I witnessed another couple asking for a room change from that same corridor of rooms. Interestingly, I was informed by my Uber driver that he has dropped off individuals with vouchers to stay at this hotel. Could this be the reason the rooms on that corridor are not being properly maintained? I will not recommend this location to anyone. read more

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So far, not so good. First impression? The lobby smells like a backed up bathroom sewage drain. I wish I was over exaggerating. It smelled like that all the way to the elevators. Got to the second floor and it dissipated; except now we are in our room and I see this (pic). read more

DoubleTree by Hilton Hotel Wilmington - This needs maintenance. Replacement parts--water line, escutcheon plate, valve. then, fix the damaged areas on the ground. $100. AND... GO! - Hotels Near Me - Wilmington, Delaware

Excellent hotel. Clean, friendly staff, and good service. I'd recommend it to anyone. read more

DoubleTree by Hilton Hotel Wilmington - Front - Hotels Near Me - Wilmington, Delaware

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There's a Jason Isbell song called "Flagship" and the opening line is "there's a few too many years on this hotel. She used to be a beauty I can tell". Wonder if he stayed here. Fool me once, shame on you. Fool me twice, shame on me. Second stay and just as bad as the first. A 14-day stay this time and either no one cares or no one walks the halls. Filthy. Same (sandwich? Bread crumbs? Fritos?) on the carpet day one as day fourteen. What I should have grabbed was a pic of the Twix wrapper that sat in the elevator for more than 48 hours. I stayed in the tall tower the first time, the back tower the second and no difference. Filthy. From the missing artwork on the walls to the elevators that are 90+ degrees to the dirty common areas it's a total miss. Hilton must not care about the brand being watered down by subpar places like this. Even my check-in: I ask for one specific thing, a room away from the elevators (cause they're old and LOUD) and I pre-select with my app, show up after 4PM, and why, no, your room isn't ready Diamond Member. So they try and put me -- you guessed it -- next to the elevator. And are all pissed off when I ask to be moved. There is no way there is a professional manager running this place. I managed businesses for 30+ years (Hyatts for 6). Because a real manager would walk the floors DAILY and see that it looked like someone had assaulted a po-boy sandwich on day one and said "vacuum the hallways". Just so many misses. Ever been in a hotel where they don't even have a trash bin in the common area on a floor? (Not even in the ice machine room?) Stay here. It's delightful seeing people pile their trash in the hallways every day. The best thing I can say about this dump is it's near the Brandywine Diner and a really decent Greene Turtle. Outside of that: SHAME ON YOU HILTON. I walked by their business area and saw the screensaver saying "It Matters Where You Stay" every morning and thought "No shit. Because this place is awful." read more

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Looks clean to the eye. Upholstery looks like it has not been clean at all. Telephones not clean. Reach to get a towel look what I see. Staff very friendly. Had a problem with Supervisor (Angelina?) did not act sympathetic when my husband got embarrassed twice trying to get his breakfast. Breakfast was included in our stay. Communication was lost between the management staff and kitchen staff. Supervisor did not apologized or offer a coupon or something. Ask this same Supervisor for remote to TV in lobby she said she don't know where it's at. Maintenance came along and change TV for us. While the maid was cleaning our room. Doubletree at the Hilton 700 N. King St Wilmington DE read more

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My husband and I recently stayed at the DoubleTree on Concord Pike in Wilmington and found our room to be clean and comfortable with a large updated bathroom. We had room service, which was courteous and prompt --- and the Cobb Salad we ordered was excellent. But what we'll remember about this visit, most of all, is the staff, particularly Jesus and Nancy at the front desk. They were just great: courteous, warm, and competent and went the extra mile for anything we needed. However, I only gave 3 stars because upon first walking into the hotel, I noticed a smell that suggested more and better cleaning was needed. Another issue: the restaurant interior wasn't especially pleasant. But let me end on a sweet note: the DoubleTree cookies may've been the best I've had anywhere! read more

Front desk supervisor was so lovely! Friendly, sincere, personable. Would have liked to hang out at the front desk just to enjoy her. The bed was great. Firm and super comfortable. NO SAG. TV's worked. AC was cool and there was enough noise and hum to fall asleep to. Big party/wedding downstairs but no noise on the 4th floor and our room was next to the elevator. Got cookies at check in and check out (they recognized national cookie day) which was cute and fun. Not super clean, needed repairs and freshening. Kinda crappy if you stayed for a week. It was one overnight for us so it was fine. Shockingly close to beautiful backroads and great Sunday driving!! read more

Like others have mentioned, this place is weathered. Stains, cracks, odors galore. But the worst part? My son kept coughing whenever we went back to our room. After he had touched the vents, we noticed black residue on his hands and realized the vent was covered in BLACK MOLD. Wouldn't recommend this place to anyone, especially families with young children. read more

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Reasonable price! Newly renovated rooms and an awesome and friendly staff ready to help, going above and beyond! read more

DoubleTree by Hilton Hotel Wilmington - Hotels Near Me - Wilmington, Delaware

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The front lobby area would make this hotel seem like a normal high quality Doubletree, however once you leave the lobby it is not. I recently stayed (July 9-11 2023) on the 6th floor and could not believe the state of the hallway, walls and flooring. There is considerable need for repair all down the hallway to the rooms. Large sections of peeling paint or drywall, discoloration, water damage. My room did not have a working light in the entry when you walked in, the lamp to the left side the bed did not work, the iron was totally broken, and there were fairly large water damage stains above the window and around the HVAC window unit. The door around the bathroom was in did-repair as well as the general flooring throughout my room. This was not what I would expect for a Doubletree at $138 -$145 plus fees. Breakfast was average and the bar was also average for a hotel. Nothing I would say was outstanding but the staff was very friendly and nice. I will attempt to attach the hallway video and room pictures to this. I did the review from the hotel with the same info here and was supposedly given 5000 honors points but have not seen them. read more

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Clean hotel, friendly and welcoming staff, in a good location. Our ADA room was actually accessible! The bathroom was excellent and the whole room spotless. OK to be nitpicking the bed was a bit high but that is being very fussy. The staff from the front desk to housekeeping and catering were great - welcoming, friendly, and accommodating. the warm cookies at check in are just a sweet gimmicky treat. read more

left my sunglasses at the hotel. Called and was transferred to Jessica in Housekeeping. She asked me to describe them. They were Maui Jim in an aftermarket hard case for travel. When I properly described them she took them to the front desk. That is when the trouble started. being that I am out of state. an associate went to pick up from Zachary at the front desk. He said he knew nothing about it. I called back and talked to Jessica. She got back with the front desk. it took me over 3 months to get a call back from Shamisa, the general manager. She said they were picked up. (which they were not). I asked if they had cameras. They did but no longet had it on tape. She said the case was closed. I got with custome service. They relied on Shamisa rather than going through the e-mails I had with the facility. for a Hilton, their customer service is like a 1 star hotel. they can not be trusted when it matters so i gave them a 1 star rating. Pick a different chain read more

Staff is friendly at this Hilton DoubleTree hotel. Be sure you have your Hilton honors code to get premier treatment and are eligible for the elite 6-7th floors. Rooms are slightly dated but certainly clean. Beds are comfortable and the rooms for me were quiet. Coffee in the room was nice but I had to move the pot to the bathroom to find an outlet. The room was equipped with a fridge. Complimentary fruit and coffee is available in the lobby. Elevators are slow at peak times. Breakfast was expensive at $15 but higher quality buffet than other comparable hotels with custom omelettes and lots of fruit and meat options in addition to regular offerings. The parking lot is a bear to enter and leave. There are a few chain restaurants within walking distance. There was a workout facility but I did not get there. read more

DoubleTree by Hilton Hotel Wilmington - Beds comfortable - Hotels Near Me - Wilmington, Delaware

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The hotel was clean and the staff is friendly, but the old hotel is really starting to show its age. Pictures are really deceiving as it looks like a really modern hotel but when you get here you will notice any renovations were purely cosmetic. The structure itself seamed to be in poor condition as I noticed a ton of water damage in the room I was staying in and common areas. Fixtures in my room looked like they had been punched. Definitely expected better from a Doubletree. read more

DoubleTree by Hilton Hotel Wilmington - Water damage on the ceiling. - Hotels Near Me - Wilmington, Delaware

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I've been travel for 20yrs in and out of hotels and recently decided to explore doubletrees and love collecting my reward points However, this property from the front desk to the restaurant staff have all left a bitter taste to my experience, I thought hotels were trained on. Hospitality and customer service towards their guests. I will be calling corporate Hilton to explain my experience and going back to Marriott where I'm valued and appreciated as a diamond member. read more

DoubleTree by Hilton Hotel Wilmington - The bar - Hotels Near Me - Wilmington, Delaware

The check in process was smooth and the front desk staff was extremely helpful in giving me helpful details relevant to my stay. However, the quality of the hotel is poor and it appears that the rooms common areas are not well maintained. It was a little uncomfortable to stay in a room that felt more like a roadside motel than a well know min worldwide chain. From broken ice machines to stained couches inside the room, the management team needs to do a better job at ensuring the quality of their rooms are satisfactory, especially during these times. read more

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I expected more from a Doubletree hotel. Or perhaps Doubletree isn't the nice hotel it used to be? This location needs renovations...bathrooms, closet, (bathroom) doors, A/C. Omg, especially the A/C! It's one of those loud boxes by the window and it reminds me of a plane taking off. While I am starting this review, I'm listening to the A/C right now; I'm not sure if I'll get a good night's sleep. The wallpaper is peeling underneath the sink; and why don't they use liners in the trash cans? The tub area looks old & worn, and one of the dresser drawers doesn't work well. The window shade is either all the way up, or all the way down. At least the hot water gets to a temp that I like. The fridge worked fine but I wish the room had a microwave. At least there is a safe in the room. We did not have a chance to check out the on-site restaurants, or gym/pool. (In the elevator, we talked to a few young guys with a LaCrosse team and they said there was no pool.) The mall next door looks deserted; but there are plenty of restaurants across the street and nearby. For a 3-night stay in mid-June (c/i Fri, c/o Mon), we paid about $600 before taxes, and I feel cheated. This DoubleTree is more like a Motel 6 (not putting down Motel 6 but if I wanted that, I would've reserved there). I'm very disappointed with this Hilton hotel. Perhaps my expectations were high because we just came from a Hilton Garden Inn in Arlington, VA that was really, really nice (6 nights for $1238 before taxes; I feel that the Garden Inn was a great deal compared to this Doubletree.) Although I was trying to stay on budget during this vacation, I wish I paid extra for a "nicer" hotel. read more

Stayed here for 2 nights with my husband for a small vacation we did to Delaware. I would give this hotel a solid 3. Check in was super easy and the staff was very friendly. I didn't get breakfast but my husband did and he said everything was very well stocked, good food, and overall a lot of options. The hotel could use some work... some things are falling apart a bit: stains, cracks, etc. but our room was very clean. The bed was great. My only issues with the room was the shower was terrible. It took FOREVER to get the hot water and the drain sounded horrible. The air conditioner was good once it started working but it took a long time to get the room to a comfortable temperature. I honestly wouldn't expect more from a 3 star hotel so if I was in the area again, I may stay here... the price was good. But definitely had some issues. read more

I stayed here for 4 nights while attending a wedding in West Chester. First, I will say that the front desk staff were very professional and friendly. The decor is pretty modern and nice. Things were clean except in the corners. HOWEVER, on my second night I had to change rooms and almost left to find another hotel even though I had prepaid and my stay was not refundable. After the wedding, I came back to the hotel to find extremely loud, thumping music playing in the ballroom that could EASILY be heard in my room on the third floor. I was allowed to change rooms which helped. In that room (553), the door was very hard to get open and there is no way to keep the door open while you move your stuff into the room. The ice maker on my floor was not working so I went down a flight. That ice machine wasn't working either and I had to go down yet another floor to find a good one. The bathroom water tap did not work properly in my first room. Also, my last night there I had to leave the building in my PJs when the fire alarm went off on my floor only. I did not eat any of the breakfast items so I can't comment on that. Would not stay there again. read more

Do not stay at this hotel. They deceptively advertise a pool on their website for this location but there is no pool. I have never stayed at a noisier hotel. The walls of your room are very thin and you hear everything all night long. The doors slam all the time. I would never stay here again. The one bright note is the service was better than expected. The people there truly seem to care. But even they can't save this hotel. I would never go back. read more

For the price we paid per night($173 plus) for four nights, I was expecting a room that was functional. Faucet in sink did not work, AC was loud, no hair dryer, no maid service, tiny bathroom, no breakfast. There was coffee available in lobby in early morning but it had a distinct vinegar flavor. It felt like an old, neglected motel. read more

Quiet and clean, this is a quality hotel in the Hilton/Doubletree chain. As a Hilton HHonors Gold level elite, I was offered the opportunity to choose my room before checking in, and that choice was honored. Upper floor, corner room, so it was especially quiet. A long list of good stuff here... Firm, comfortable bed. Good coffee/tea service. Excellent hot water pressure for "rush hour" shower. Enough outlets at bed side and on the work desk. Window shade made the room quite dark. Very soft towels and plenty of 'em. Plenty of parking. Great location - lots of restaurants and shopping very close by. Wifi worked well. I did not make use of the fitness room, the pool/jacuzzi, the television or the hotel restaurant. My only complaint is that the elevator was slow, but right now (January '15) they are in the process of upgrading it. I would stay here again! read more

DoubleTree by Hilton Hotel Wilmington - Front of the DoubleTree - Hotels Near Me - Wilmington, Delaware

Alright doubletree, you've suckered me in. I didn't want to like you based on a few past reviews but you've officially won me over. I've come here a few times on business and it's always been a pleasant experience, but this recent trip has been particularly good. The staff have been so attentive and kind from start to finish. I've been here for a week now and the staff remember my room and meal orders to the point they started adding things they thought I'd like (shout-out to the breakfast staff for the extra breakfast tea). I got a room on the honors floor, so it seemed a bit nicer. Clean and well-kept by housecleaning for the most part. The food has been pretty decent as well. I really liked the salmon dinner dish and the breakfast is okay. You can also do the breakfast buffet if you want to go IN. The hotel has conference rooms, a pool, restaurant, and bar. The only thing I think I would say that counts against this hotel is how it needs to be updated. It's definitely showing its age. The walls are creaky and the appliances could use some work. Overall however, I've had a great stay here once again and it's largely based on the fabulous service I've gotten. Well done Doubletree! read more

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Friendly customer service, nice hotel! This hotel is in a great location, right next to a mall. Lots of restaurants close by. The staff was awesome. Check in was really quick and easy. I enjoyed the complimentary cookies and water. Our company stayed at this hotel for a company event. Dana helped us during our event and she was excellent! She was very friendly and made sure we had everything we needed. The rooms are very nice. I had a double room and it had adequate space. The bathroom is pretty standard, closet space standard. The fitness room was about average for most hotels. Overall this is a good place to stay. It would be a 5-star place to stay if they offered complimentary breakfast. I do recommend this place though! read more

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Bugs in bed in room 225. Manager said they would follow up after pest control visited. Stay was May 6th Still no follow up Was told I would not be charged for room that was a lie also.. I Have called Hilton corporate and location no response. read more

DoubleTree by Hilton Hotel Wilmington - Hotels Near Me - Wilmington, Delaware

I have Hilton diamond status and stay at a lot of DoubleTrees. Usually, I think a Doubletree is a pretty good hotel. However, this Doubletree should lose its badge. It was dirty and seriously needs some maintenance. See pics below for details. Some of this may be a function of being short staffed coming out of Covid. But, trash in the hallway, a microwave outside the elevator door on the hallway floor, no working ice machine, and a cart filled with water and drywall debris in the hall. Definitely not up to Hilton or Doubletree standards read more

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We had an excellent time at a corporate luncheon held at the Doubletree on 202 just North of Wilmington. Over 150 people, cash bar, plated lunch. Everyone could see the presentation and hear the audio. (Microphones worked well). Waitstaff was attentive and efficient. No issues. read more

What a dump! I've stayed at this hotel on many occasions over the past year, but after this weekend, never again. The place is understaffed and they do not respond favorably to towel requests nor engineering. My bathroom was awful. Old crusty tile, a shower that barely even spitted water and an ac system that sounded like it was gearing up for cosmic blastoff and it cooled ineffectively. The restaurant/bar is only open for breakfast and the dining room Is completely closed. There was a large wedding on Friday night and clearly things weren't going well - they had no housekeepers to keep up With bathrooms. This place needs a wrecking ball and the general manager needs a good old fashioned ass chewing. What a shame. read more

THE WORST HOTEL I EVER STAYED AT!! avoid this place at all cost.. FIlthy, rundown, rude staff/hostile staff, nothing working: no TV, Clock, Darkening Curtains..."engineer" had no idea how to fix anything. HORRIBLE, HORRIBLE, HORRIBLE. NO working restaurant, though was told at booking there was one on premises...not true. They didn't comp me even a penny, despite all the problems! DO NOT STAY HERE EVER! CAN'T BELIEVE THIS IS A "HILTON". read more