Very convenient location, it's about 15 minutes from airport and they have a shuttle. They have a nice restaurant and offer a buffet breakfast or menu. It's clean, easy to navigate, staff were very friendly. We met James in the front desk and he was the nicest person, he greeted us with a big smile and showed us all the information we needed. He offered cookies and made a reservation for the shuttle to the airport the next day. Our room was big, we got a room with two queens and a living room with a sink, coffee, mini fridge and a microwave. The restaurant has a nice view to a lake. read more

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Absolutely the BEST Doubletree hotel I have ever stayed! The hotel was huge -- including its guest rooms. My room had a spacious living room and a bedroom. Yes, it has a door to separate the two areas. I also like its wooden floor, and overall the room was very clean. The hotel had a beautiful garden and pond. It was pretty chill to have a walk or jog in the morning around the pond. And even though the hotel is not far from the highways of the Triangle, it is surrounded with greens and close to residential area, so my stay was in general very quiet. Besides, I booked the hotel at about $130/night which was quite reasonable considering there were races in Chapel Hill. I should mention that there are not many restaurants or shops nearby, and the areas nearby are not very walkable. This was indeed a bit inconvenient to me. But due to the other greatness of this hotel I may still consider staying in it if I am visiting the Triangle next time.. read more

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An absolutely amazing, all suite Doubletree in Durham. I really appreciate the friendly, helpful staff here, especially Star, Cristin, and the fine workers at breakfast. It is a gorgeous, all suite hotel. The one-bedroom where I was staying had a living room and bedroom with some doors in between. The living room had a sofa bed. The bed in the bedroom was so, so comfy and wonderful and heavenly. And the curtains keep almost all of the light out when they're closed. The breakfast buffet is $16.95, which is a little more than the $15 food and beverage credit Gold and Diamond members get it. It is nothing special, but you can also order off the menu for between $13 and $16. I got the omlette, pancakes, and waffles on various days and they were all fantastic. And the breakfast staff were so nice and so helpful. Much thanks to them! There is a lake behind the hotel with a pretty walking path and some paddleboats you can rent at the front desk. You can hear the sounds of nature and sometimes see birds swooping down. It is beautiful. The only downside is that in the living room, position of furniture relative to outlets is difficult. Bring long cords or move furniture and you'll be fine. read more

Customer service was fair. I arrived earlier than the 4pm check-in time. There was a $25 fee for early arrival. I wasn't given information about my free breakfast package until I asked. The hot food was decent. I also had to ask where the ice was (even floors only). I appreciated the free shuttle to/from the airport. There's a wonderful walking path available right outside the back area. read more

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Went by rhe bar to see a blues fan yesterday ...Met some staff members and guests. Talked music, sports and hometowns...Had a nice salad and some great chicken wings....and left and grabbed one of their famous cookies....will be back. read more

Fitness center is on par with what you'd find at Holiday Inn. One bench, 2 treadmills, free weights up to 50lbs, 1 floor mat. Bring your imagination. No ice machine on 7th floor. The room designated for vending and laundry is just laundry. Rooms are large but bathroom isn't. Towel racks are coming off the wall, need to add some anchors for more security. Reception doesn't practice acknowledgement. Parking lot had numerous spaces roped off. Bartenders are friendly. Indoor and outdoor pool. Sheraton in Chapel Hill and both AC hotels in Durham/Chapel Hill are still tops for the business traveler. Onward and upward... read more

Everything at this hotel has been A+ service. From the moment I called to request the complimentary shuttle from RDU they arrived within 10 minutes. The staff at the front desk were absolutely lovely and accomadated my every request. Early check in for $25 but totally worth it since my flight arrived at 10am and they had a room available. Used the gym which had everything I needed. The indoor pool looked nice! Did not use it but its definitely a nice amenity since it was cold and rainy. Ordered food from the bar downstairs and used the washer and dryer on my floor. Love that this available since I had done a few workouts during my 2-day stay. I would ABSOLUTELY stay here again and recommend to anyone staying in Raleigh for a short trip! read more

I highly recommend this hotel. It's located close to the airport. Plenty of free parking. The staff is very friendly. I was upgraded to a very nice suite (conference room). They have a nice fitness area close to the indoor/outdoor pool. The outdoor pool was still closed, but the indoor pool was open and heated. The heated pool also may have made the exercise room a bit warm. Exercise room had the usual treadmills, ellipticals, cycles and free weights. The restaurant and bar area are located directly behind the elevators. For breakfast I had the buffet which had the usual eggs, bacon, sausage, breads, oatmeal, yogurts, cereal and fruits. I will definitely return upon my next trip to the area. read more

We recently stayed at the DoubleTree in Durham and was disappointed with my experience. While the rooms are indeed very spacious--one of the main reasons we chose this hotel--the condition of the property was not desirable. The hotel is noticeably outdated. The wallpaper in several areas of our room was torn and peeling off the walls. The lighting was poor, making the space feel dark and dingy, and the carpet hadn't been cleaned in quite some time--it was almost sticky. To make matters worse, we found two bugs in the living room area. The bathroom was no better. The bathtub jets didn't work, and the toilets loudly struggled to flush after every use. Overall, the spaciousness of the room was overshadowed by the issues with cleanliness and maintenance. I expected more from a DoubleTree and wouldn't recommend staying at this location until some serious updates are made. read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - 1of 2 bugs found in our room - Hotels Near Me - Durham, North Carolina

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I must admit I'm not being familiar with this area and all businesses seem to be hidden behind a dense tree foliage. Thank goodness for "Maps" on a smartphone because it's not apparent from the main roads how to get here. We enjoyed our stay here. It met the standard "CQC" test - clean, quite, and comfortable. Check In was easy peasy via the Hilton Honors App. (HHA). We didn't even stop at the check in desk. The digital key (HH App) worked perfectly. To be clear, we sure as heck stopped by the check in desk later when leaving to go out for the evening to get their famous complimentary chocolate chip cookies (my gosh these are good!). The employee was friendly and polite. The room temperature controls worked perfectly which made for a restful night. No noise on the floor even though it was graduation weekend. Checkout was a breeze - again using the HH App. It was a very good experience and I recommend you check them out. Also do yourself a favor and download the Hilton Honors App. read more

My stay here was wonderful. I love that I was able to have a room with the view of the pond. They also have little peddle boats to use for guest. I recommend the walk g path if you're not that brave. The suite was spacious and clean, non-carpet flooring in hotels is a big plus because cleaning cannot be skipped out on. The staff was not as open and attentive as I would have hoped. I did notice them having personal side conversations during check in. The bar food and drink were excellent and worth a second round. read more

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Upon arrival we were welcomed by the friendliest front desk staff. Our room was absolutely gorgeous and immaculate! From guest services to the checking in and out process, the whole experience was top notch. We will definitely be staying here again. Also, shout out to Colby at the front desk for making the reservation process so smooth!! read more

Extremely happy with the hotel. During this time especially, you become very apprehensive about where you are going to stay. I felt really happy about our decision to stay at this hotel on the way to visit family. The hotel was incredibly clean. The protocols taken at the front desk were very minimal contact. Upon checkout, we were able to drop the keys into a basket that would later be disinfected. Sadly, we missed out on those lovely chocolate chip cookies that the hotel offers complimentary in the evenings. As a loyalty member to Hilton, I am very familiar with those cookies. The coffee station in the lobby outside the cafe was a great touch. The sign to use the dispenser with a napkin was great. The staff at the cafe was very personable and kind (we didn't have breakfast here). All the surfaces out suite were very clean. The sinks and tubs were so clean. Toilet, remotes were in plastic bags. The bed was made to perfection. The water pressure in the shower was GREAT. The hotel was very quiet with lots of parking. I was concerned when we arrived (it was after 12am) and the entire lot was filled with cars. We didn't see anyone in the lobby or hallways. We barely even saw anyone in the parking lot. When we arrived late, we had to ring a bell for security to come out. The only disappointment was that the pool is closed but I suppose it's safer this way. The housekeeper across the way was really cleaning the room thoroughly. I had interrupted her because I needed another lotion - she was so kind with a wonderful energy. I will be staying here again! read more

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Service was great upon my arrival in the wee hours of the morning. I had no issues checking into my room. The hotel was quiet. The parking lot was full but I was able to find a space fairly quickly. My room was very clean and comfortable. It was way more than I needed for such a short stay. This hotel offered the best rate for the night of my stay. The location was convenient and all worked well. I dashed out early in the morning without perusing the common areas of the hotel. Check-out was a breeze! read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - Hotels Near Me - Durham, North Carolina

What an absolute cockroach infested dump of a hotel. The unappealing odors throughout the hotel and musty smell to the room was an immediate red flag. There were stains on the bathroom door and on the chair (see pictures attached) but I was hoping I could get away with staying here for just one night. I returned to the room approximately 4 hours later and saw a cockroach in the bathtub. I showed the picture of the cockroach to the front desk and the lady told me she did not know what kind of bug it was (see picture of cockroach in tub attached). She was clearly annoyed that I found a cockroach and her only solution was to put me in a different room. Obviously I wasn't going to stay in another room at a cockroach infested hotel so I left at 3 in the morning to find somewhere else to stay. To get a refund the employee offered zero assistance and said I need to contact the third party booking service on my own. The employee took down my information and said a manager would be in touch but that never happened. It was very frustrating to see an employee of what is supposed to be a halfway decent hotel react so indifferently to a cockroach infestation and the risk that poses to customers and their health/home. It seemed like she may have been used to this kind of complaint. Don't stay here, there are cockroaches in this hotel and the front desk has told me they have not witnessed any cockroaches. Clearly nobody here has actually looked hard enough. read more

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I stayed at two different Doubletrees on my Raleigh adventure. If you like space this Doubletree offers huge and I mean huge rooms. You get a living room and a separate bedroom. My bed was comfortable. This Doubletree feels very 1980s and you can imagine your Daddy in this hotel. Parking is free. There is not too much around this hotel so you will need to drive everywhere. Staff were pleasant. read more

This is not a good choice of hotel. Not only is there no security, there are no cameras and they could care less at the front desk, if anything happens with you. We stayed for 3 nights, to wake up to our car stolen on the last night and they said there was nothing they could do, smh! If you care about ur safety and vehicle, book elsewhere, even if it'll cost a few more dollars! Search for a hotel with secured parking, security, cameras, etc.! read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - They cut out the window to get in and steal our car - Hotels Near Me - Durham, North Carolina

i actually exclusively stay at this hotel, not for the accommodations, but more so for the restaurant (see my previous review on the restaurant). Room service is wonderful and a great plus. having a Hilton Honors level is great. the gym and pool is really wonderful. when it comes to the room and accommodations, i only give it 3 stars only because the bed is old, the AC is so old school, and it really seems tired with a bad need for a refurbish. location is perfect and right next to the highway and down the street from Tri Center where most businesses are. read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - Hotels Near Me - Durham, North Carolina

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VERY DATED, rugs smelled Musty. In Hotel Dining was horrible, food was uneatable, had gin and tonic in a. juice glass. Nevery going back there read more

The purpose of my one night visit was accompanying my partner to the Pearson Professional Center. This hotel was directly across the street, making it convenient. And I thought given the price and location it would provide me a quiet nights rest. Boy was I wrong... The 2 star rating has absolutely nothing to do with the staff who were amazing, more than kind, inviting and professional. In fact, they and the delicious complementary cookies were the highlights. So why 2 stars? At night this place looked and sounded more like a night club. But I'll start at the beginning of my 1 night stay. I was able to check in 30 minutes early thanks to the awesome staff which was a relief after a long drive. Greeted with a large and clean room making first impressions positive. 3:30pm till 6pm things were quiet and peaceful. I was able to nap during this time. Returning just after 10pm I see some young men smoking what appeared to be weed in front of the entrance. No big deal. Who am I to judge? Walking into a busy lobby, looks like a party is about to do down. I'm not a happy camper as I take the elevator to rm 214. I'm directly above the lobby which would prove troublesome later that night. I'm 33 but live like an old man. 8 hours of peaceful, undisturbed slumber is required for optimal health. 11pm the TV is off, phone on don't disturb, and it's lights out. That's when I discover these walls are paper thin. I hear music and conversations next door clearly. The doors are extremely heavy and slam automatically. My location isn't helping as I hear rowdy patrons checking in and going to this 2nd floor party. At this point I'm highly agitated. Thought hotels were for traveling and sleeping, not parties. I've experienced this from Red Roof Inn and Extended Stay. Figured spending a few extra bucks would help me avoid these types of situations. I'm a light sleeper, easily disturbed. So I start getting dressed and plan to speak to the staff to get me a quiet room but my partner says just sleep on the pull out sofa bed in the living room. Now here I am, sleeping on springs wrapped in a thin clothe. Can literally feel each spring jabbing me in the back, hips, and ribs. Now I'm uncomfortable and wearing out my already injured back. Can a veteran get a comfortable, quiet place to sleep on vacation? While the music and conversations from next door are quieter, the party crowd in the hall and lobby, and the constantly slamming doors more pronounced. I was up till 3am... read more

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We are all entitled to our own opinions right... well here is mines - Parking: 5 Location: 3 Customer Service: 4 Facility/Decor: 3 Stayed here once back last month and it was 'ok'. Nothing out of the extraordinary. I must say i do love the double bedroom. You get these nice french doors that separate the living room from the bedroom. Overall I'd rate the hotel and room as a 3! It has much potential but its decor is sorta outdated. There is a neat meeting room called the Library that is kinda cool. There is also a neat area out back behind the hotel that is really cool too. Ample parking and great food downstairs. Its kind of dark around the grounds at night but otherwise, decent place for the price. read more

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The most important thing in a hotel is that it is clean. We checked in late, the carpet floor was dirty, and there was a used white tshirt on the side of the couch that our baby found. The shower knob fell off. Just a poor level of worker pride on what could be a nice hotel. read more

I am currently staying at the hotel, and I found it to be generally clean, quiet, and the staff attentive. My room was clean, and looked good. However, the room (and hotel) wifi speed was very poor. I was not able to work. My room needed more wall outlets and the TV option was archaic with no ability to accept HDMI inputs. I would have rated the hotel stay higher, but the lack of technical amenities was disappointing, and should be addressed given this hotel is in the middle of the Raleigh-Durham technology triangle. It should not be a technology desert. read more

Room was hot all night. Reported it to staff thinking AC was faulty. My coworker in a different room said hers was hot. Lobby was very warm. Now thinking hotel saving a buck at customer's expense New info A group of 9 all in different rooms hot! Hotel staff playing dumb With hot lobby and all rooms hot either the AC was out or $ savings read more

The DoubleTree Suites by Hilton passed out a flyer at our company offering a "$59 rate for yourself, your family, and friends" from now until January 4th. I wanted to take them up on this offer while I could and tried to book a room through the number provided- at first, the customer service representative was friendly and helpful. She even mentioned that there were still rooms available for the date I was looking for (great, right?). She mentioned that the room rate would be $99 a night for a standard room with a king size bed. After mentioning the flying that was passed out she tried to look up that promotion and said it was no longer valid because it was already taken advantage of by too many customers already... despite the flyer not disclosing some sort of "while supplies (rooms) last" type of thing. Also, the offer isn't supposed to expire until January 4th! After mentioning that I was not interested if they couldn't honor their own promotion, she made a point to say that they were about to sell out of rooms and that the $99 rate was a great price... 1) she had just mentioned previously that she had plenty of rooms 2) how are you not going to honor your own promotion? Though she was offering to look up other hotels in the area, she was not able to find anything and, conveniently, it just so happens that their rate of $99 a night was the best rate in the Raleigh / Durham area. I am disappointed that this could not be resolved considering there wasn't that much of a price difference between what they *were offering* and what their current price was. read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - Hotels Near Me - Durham, North Carolina

We stayed at the Double Tree Suites while on our Durham weekend get-away. We were really impressed with the facility and its staff. We got a GREAT deal! I think my husband said he got the room for like $79! Check in is at 4pm but we arrived around noon with 2 cranky children who desperately needed naps. At first our room was not ready and I thought, "Oh no! Now what?!?" But they called house keeping and literally a minute later and they said we were good to go! I REALLY REALLY appreciate it when hotels can accommodate early check-ins! Big points earned there!!!! Warm chocolate chip cookies are given at check in as well. The hotel looks newly renovated. I love all the modern finishes, carpet patterns, tile outside the elevator, etc. Our room was nice. I love having separate living and sleeping areas. Makes it nice when you put the kids to bed, you can still watch some TV. Everything looked nice and clean! Bed and pillows were very comfortable. Liked having a microwave and mini fridge as well. Our room overlooked the pool and lake. We ordered room service for lunch after settling in. Prices seemed pretty reasonable for lunch and dinner... Breakfast prices seemed high in my opinion. The only few negatives I noticed, which really did not deter me from giving a 5-star was that there was a wedding the Saturday of our stay. I noticed as time got close to the ceremony, the people at the pool were asked to leave. Now, as a somewhat recent bride, I "kind of" understand that you don't want screaming and splashing around during your wedding but another part of me thinks- well, these people paid to stay at this hotel and enjoy the pool and they can't. We didn't even bring our kids down to the pool because the only time we could would have been during the wedding. Another issue with the pool area was that upon checking in, a saw a young girl tell the front desk that a boy threw up near the pool. This was around 12:30pm... Would you believe that vomit was not cleaned up until around 4-5ish!!!! I couldn't believe it. Yuck. And a third negative involved all the electrical cords and whatnot in our room. There were TONS of them and wires hanging by the table. Our 8 month old kept grabbing them. It just didn't seem very kid-friendly/safe. All in all, we loved our stay and would recommend this hotel!!! read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - Our daughter kept trying to play with all these cords/wires. Did not seem very kid-safe. - Hotels Near Me - Durham, North Carolina

First off, this place looks like a spaceship from the outside. That aside, there's a free shuttle service, which is great if you're coming from/going to the airport. Flight attendants stay here too. Free walnut oatmeal cookie (or at least, that's what it tasted like). If you're a kid, apparently you can request another cookie - I know, I've seen it happen TWICE. The suite itself is nice. One room has a study and TV area, the other has beds. I like the countertop and large mirror outside the bathroom. I also like the fact that there's a hanging rack for towels (which many hotels lack). But that's about it. Here are the negatives: - Refrigerator was not powered on - and couldn't find the switch/plug - Outlets are dangerously loose and lacking - definitely needs to be many more outlets - Hair dryer had someone else's hair on it - Pillows way too soft - Study table was not cleaned read more

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Honest review: Bad points: My 11 month old was anxious to crawl after riding in the car, and the carpet looked clean enough. After 20 minutes of crawling, her legs, hands, etc were covered in dirt from the carpet (even though it was visibly vacuumed.) She had to stay in our arms or her Pack-in-play for the rest of our stay. Also, the sink handles turned 45 degrees each time we used them, exposing the soap-scum beneath (just needed to be screwed down), thin walls allowing us to hear the couple in the next room and their guest discussing which sports channel to watch, a hole in the drapes, and scuffed furniture and picture frames. Good points: Absolutely beautiful lobby, lake, and pool area! Delicious DoubleTree cookies, and very friendly staff. After staying at other DoubleTree hotels, I was surprised that the Doubletree group would allow this hotel to use the name in its current state of maintenance. Suggestion: Deep-clean the carpets and at least use a furniture marker to quickly hide a lot of the dinged places on the furniture and picture frames if new furniture is not in the near future. read more

It's hard to believe this is a Hilton property. Rooms are very outdated. I needed to call engineering because the handle to my room only worked if I pulled up and not down on it. Most of the outlets in my room did not work. Tv remote in the living portion also did not work. The pool area was very pretty looks wise but I did not use it. Only one restaurant in the hotel, no grab and go. Rude staff. I needed a zero balance receipt when I checked out. When I asked the woman at the front desk for the receipt she was very nasty. She told me her night audits weren't done and she could not provide me with one. She told me she would email it and of course she never did. read more

This hotel is preferred by my company. This is my third visit here. My stays here are usually a week or two. This time, only 3 nights. This hotel is pretty standard for a Double Tree. No bells and whistles especially for those who are visiting from my company (we do this often); which I should mention, is located in walking distance from the hotel. This hotel is not only preferred by my company, but also some airline. Somehow, they hold priority. In saying that: seeing pilots & flight attendants foregoing manners, pushing past guests at the front desk & monopolizing the shuttle service is considered the norm and acceptable. On this venture, I arrived and called for the hotel shuttle to pick me up. I called the front desk repeatedly for 15 minutes, no answer. After finally getting someone to pick up, I am told it was a 15 min wait. When the shuttle arrives, I approach & am bulldozed by the airline staff. The driver himself greets the airline staff and acts confused that anyone other than them would need to get to the hotel. He even said, "do you have the right hotel". I should mention, my company had 3 trainings occurring that week which would be 50+ out of town individuals representing my company alone. I arrive to the hotel and am not acknowledged for my Hilton Diamond VIP status (they just said we have your member number on file) nor my company. As I check in, I'm shoved by yet another group of airline staff who need to check in, ASAP and are confused about what time zone we are in. I later learn they are from Dallas. :/ The second night of my stay, we are awaken by not one, not two, but THREE fire alarms around 11:30pm. Most evacuate only for the first. We stood outside for 30 mins in our PJs and rollers. I was annoyed by the 2nd alarm that went off 15 mins later and livid by the 3rd, 15 mins after that. It was impossible to get back to sleep. I still got up for my 8:30am training, but was exhausted. When I returned to the hotel, I was greeted with a lame photocopied letter of apology from the GM. They have my email address and my rewards number. I would prefer a personalized email, 40,000 points & a warm cookie. That's how you apologize and get repeat business. The next morning, we had low shower pressure & no hot water. That was my last night so I don't know if that too initiated yet another lame photocopied letter of apology. This hotel has far too many business accounts to be functioning & rectifying deficiencies in a less than stellar way. Apparently, it's under new management. My advise to the new management: Step it up or step to the side. read more

Rooms are decent and actually not bad. Unfortunately the customer service is atrocious and I'm not exaggerating! The front desk staff hates their job and will give you so much attitude about everything you ask them. I'm a nice guy but I can put on my R.D.F. (Resting D*#k Face) occasionally and the staff here definitely brought it out of me! read more

My mom and I stayed here for one night because it was close to the airport. The staff was more than nice the whole time we were there. LOBBY: We were greeted with smiles and the man helping us was so sweet and seemed like a friend rather than being nice cause he had to. RESTAURANT: It was good, nothing too fancy. We ordered salads, soup and chicken strips and it came out fast and fresh. Our waiter was also very nice and attentive. ROOM: Our room was very clean and big. The beds are super soft and I liked that there was a fridge and coffee pot. Our stay was short but I would have like the amenities if I stayed longer. We didnt get to try the pool or other lake activities but I would stay there again and try them out! read more

DoubleTree Suites by Hilton Hotel Raleigh - Durham - Laying on bed enjoying a cookie! - Hotels Near Me - Durham, North Carolina

Nothing negative to say whatsoever. Top Class. When I think of old school, east coast Hilton hotels, this competes with that memory. The suites are beautifully decorated and over-the-top comfortable. This is one of our crew hotels and one of the best I will say. Most of the staff was friendly and genuinely seemed to care about the clients. The bar is circular and top service. The food was simply outstanding. I had the spinach salad with seared scallops, and I will say, I ate every morsel. It was a, "I'm not sharing - get your own" meal. The hotel is also close to a sushi restaurant (within walking distance), if you want to get out and about by foot. If you are a runner, there is a great trail and lake nearby, but a mile long loop directly across the street in a beautiful setting. My choice for Raleigh Durham. Note: there is no atm on site, or anywhere near the front door of this location, so if you need cash, bring your own ;) read more

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Despite being nonsmoking, my room smelled like smoke. The doors have large gaps, so the light and sound from outside comes right in. The a/c is terrible and everything's outdated. I complained and they offered me cookies. I hate to leave bad reviews, but this isn't even worth one star. Stay away. read more

My daughter and I were stuck at RDU airport with a cancelled flight, and this was the first hotel that popped up on the "Distressed Flyer" website that I was given by Southwest. The front desk staff was very pleasant over the phone and sent a shuttle driver straight away to pick us up. We got into the suite and all was well. (When stepping off the elevator, there were signs that it was a Hilton Honors floor, which I thought meant something.) Everything was generally clean, except the bathtub, which had a good bit of grime. We ordered room service and settled in. The food was delivered promptly. The portions were large and it was very tasty. This review would be 5 stars if I was just rating the food. Now here's where it went sideways. A around 10:30 we hear lots of loud voices and banging coming from across the hall. I let it go for a while, but called the front desk around 11 to see if they could send someone up. A manager quickly came up, and asked them to settle down. That helped for 5 minutes, then they were back at it. I called down again at 11:30 asking to be moved. The clerk assured me that they would handle it. About 10 minutes later, a manager and police officer were at their door. After much back and forth between them, the manager gave them 30 minutes to leave. Now we're at midnight and I'm still not sleeping. About 12:10, two managers knock on their door again. This time they gave them 15 minutes to clear out. Finally, around 12:30 they finally leave the room, but certainly didn't do it quietly. IMO, the whole group should have been made to leave when the police had to get involved, not extend the process almost another hour. read more

Ok let me just say we are traveling looking for a hotel with a restaurant for the night, looked online to find one, website said they are both open, so we book it just to find that they only offer room service and told if you want alcohol you're told to go down the street to the ABC store. Ok blame it on COVID BS, but everywhere else restaurants and bars are open. Hilton has officially become an overpriced Red Roof Inn. Therefore I personally will try to avoid Hilton products until they get their Stuff together. Canceled my next Hilton and booked Marriott. read more

I really enjoyed my stay here. I was in town for a wedding and the bride and groom suggested this hotel (at a discounted rate), which was the perfect option. It was about a 10-minute ride from the airport and around the corner from Waffle House. The suite was huge with a mini kitchen, coffee maker, living room with a flat screen TV, bedroom (with a flat screen TV) and a great view of the pond out back. The only issue I faced was the bathtub drainage (or lack of). Other notes: - Ideal for weddings. - Plenty of parking. - Pool. - Great outdoor area for walks around the pond. - Complimentary shuttle service to and from airport. - Nice front desk staff (hey Curtis!) read more

I get that hotels experience a lot of wear and tear. I found my room to be perfectly fine for a three day business trip. Sure, I could nitpick a graying bit of carpet here or there, but in this case it is the people who "made" our visit from Sarah at the front desk to Kevin at the bar and they friendly breakfast staff (missed their names). Great team in place here. read more

I spent last week at this hotel for orientation training with my new employer. I would like to say that most of the employees at this hotel are not very friendly or service-oriented. I requested the hotel shuttle from RDU airport , waited 30 minutes, called the hotel again and was told the shuttle has just exited the freeway and will be there in 5 minutes, but I waited another 30 minutes. I was at Level I on my frustration/anger meter. Got to the hotel to check in and the front desk agent was nothing more than rude. I asked about the location of my new employer as I was told that it was in walking distance and was told it was somewhere across the street. WTF? You will think every employee at the hotel will know where a company is located that exclusively uses your establishment, especially in this economy. The next morning, I asked another agent at the front desk a question about the restaurant as it looked closed (dark and a velvet rope was across the entrance) and she said just look behind you and walk in. The tone was not that I would expect from a person working in a service-oriented position. Later that week, I needed a margarita. BIG MISTAKE. The margarita was like drinking syrup! The worst margarita in my life! There were some bright spots, the guy that brought my room service meal was great. I ordered room service the next night and he heard I did not like the margarita and told me of Mexican restaurants I could go to get good ones. Plus he told me I should have known better since I was from Texas. Also, the shuttledriver in the evening was great. He was an older gentleman, very patient with our big group, friendly and made jokes about my "margarita incident". He recommended that I go to Taco Bell! Also, I had some very good collard greens at the recommendation of my server during dinner. The Carolina Dinner really made my week at this hotel alot better. I love southern cooking! read more

A very nice building and location. I found the entire hotel (lobby, rooms, restaurant and parking lot) to be very clean and well-cared for. The rooms (at least the room I stayed in) was very spacious: a large living room area, with kitchenette (with complimentary gourmet coffee), and a large desk with comfortable chair, as well as a king-sized bedroom and quality bathroom. the bed was clean, comfortable and just what we expected. Also, they use a very good quality soap/shampoo/lotion (Neutrogena). The staff was friendly and helpful. I hear that half of hotel has a nice view of a lake. I wouldn't know -- my view was of the parking lot. However, for what I paid, and for how nice the room is, and considering that I was there for about 15 hours in total (most of which were spent sleeping) I can hardly complain about the view from my window. There are only two minor things that keep this hotel from getting 5 stars from me: - The hotel is not super easy to find, especially at night. Even our TomTomGPS got confused. We were able to figure it out... but it would be nice if there were more signs or lights or something indicating the location to the road-weary traveler who is arriving at midnight. AND - You have to pay for the wireless Internet service. I can't recall the exact dollar amount (I may be wrong), but I want to say it was something like $20 for ONE DAY of wireless internet service. It's not as if you have to set up a wireless router just for me... it's already there. And I'm already paying for the room, and for breakfast in your restaurant in the morning... I think I should be able to use the internet for free. read more