I contacted Doug from his online profile. Even though, I was clear on my need and goals, communication was immediately awful. Most times it required me to reach out multiple times to get a response. Then he directs his team to run my credit WITHOUT my authorization. He knew I was in the fact finding phase of my inquiry and used supporting documents (W2, Tax returns) to obtain my SS#. I NEVER filled out an application or signed an authorization to run my credit. To top it all off, all the special claims his website made, coincidentally do not apply to me, and his abilities seem no different than any other broker, just much worse service. Now I have to work to get this inquiry removed as I won't be doing ANY business with Doug or Guild Mortgage. read more