Today was my first visit, and I'm so glad I made the switch from my previous dental office. From…read morethe moment you walk in, the customer service is 10/10. The facility is spotless and equipped with what seems to be the most modern technology. They really go above and beyond for comfort. Massage chairs, neck pillows, and even a blanket were offered during my visit! I saw Dr. Brian Deas, and he was extremely friendly, professional, and thorough. I also received services I've never experienced before at a dental office, including an oral cancer screening and a detailed new patient video explaining everything that would be covered during my visit. This place is truly a 10/10. I highly recommend!

I went to the office to check to see if they accepted my insurance. Unfortunately, they are not in…read moremy network. The receptionist was awesome and I got a positive vibe from the office.

I've been going to Dr. Silliman for years and I have nothing but wonderful things to say about…read moreeveryone at this practice. From the front desk staff, to the hygienists to the dentist-all wonderful people. I feel very taken care of and would recommend this practice to all family, friends and strangers. Thank you for the excellent service!

I am chronically terrified of dental procedures. I needed a crown, so I asked my periodontist to…read moreplease recommend someone. He suggested Dr. Silliman. The staff is so friendly and welcoming. Dr. Silliman is understanding and knowledgeable. The first (and terrifying) part of the crown procedure is done. No pain, not even the shot. If you need a dentist, become a patient of Dr. Silliman's.

We've be going to West Georgia Family Dentistry since the early 90's. They have always taken very…read moregood care of us. Today's appointment was outstanding!

This is the best dental office in douglasville. Office staff is friendly, helpful and…read moreknowledgeable. Care is outstanding. Price is reasonable. So grateful to find a dentist who is willing to treat me as a patient, not just scam my insurance.

WARNING: STAY AWAY FROM DOUGLASVILLE DENTAL ASSOCIATES. ENTER AT YOUR OWN RISK!…read more I am currently a patient at Douglasville Dental Associates, and I have regretted walking through their doors ever since my first visit. That initial appointment was a bad omen: they accused me of theft. Despite the receptionist on duty taking and posting my initial copayment, another staff member later questioned if I had paid. Instead of checking the system to see the posted payment, she leaned over right in front of me and asked a colleague if I had "truly" made the payment. In that instant, I was labeled a thief and a liar. The level of unprofessionalism made me feel as though I were in a hostile environment rather than a medical office in Douglasville, Georgia. Furthermore, they routinely charge me for services that were never performed or for items I never received. This office is easily the worst dental practice I have ever visited; the level of incompetence is shocking. There is often only one dentist on duty, and I do not believe he is qualified. He damaged my teeth and then lied about it. I have been waiting for a set of partials for nearly a year now. Even though they are fully paid for, I still haven't received them. I refuse to complete the transaction until Douglasville Dental Associates repairs the damage done to my front teeth. I strongly feel that if I were a white customer, I would not be subjected to this hassle. We live in a dishonest world where not everyone can be trusted. I spoke to the office manager, but she was of no help. Consequently, I am now forced to contact my law firm to resolve this matter because the practice clearly has no intention of doing the right thing.

I was looking for a professional dental office that provided quality care, and a friend recommended…read moreone of the dentists here. The dentist was kind, attentive, and highly professional, and the dental assistants also offered excellent care and customer service. Unfortunately, my overall experience was overshadowed by the assistant manager. On multiple occasions, she gave me incorrect information that cost me both time and money. One incident in particular stands out. I had an urgent dental issue, and my regular dentist was unavailable. The assistant manager assured me that another dentist was available on Saturday and could perform the specific service I needed. We discussed the procedure in detail, so I scheduled the appointment and made the hour-long drive. When I arrived, the dentist performed an unnecessary examination only to inform me that he could not complete the procedure because he was not the doctor of record for the initial treatment. He then offered an alternative, more involved service that I neither wanted nor requested. If he was unable to perform the procedure I had clearly described on the phone, I should have been informed beforehand. I was told the visit would be at no charge, yet I later received a bill for the unwanted exam. When I called to dispute it, the assistant manager--who had previously discussed procedures at length--responded, "I am not a doctor." She asked what she could do to resolve the matter; when I asked that the charge be removed, she said she could not, despite another staff member suggesting it was possible during a previous call. This was both frustrating and unprofessional. I also attempted several times to speak with the office manager, but my call was never returned. I was told she is rarely in the office and that most matters are handled by the assistant manager, even when messages are left specifically for the manager. Unfortunately, this seems to be part of the problem. Despite sharing my concerns with multiple staff members, nothing was resolved. I ultimately paid the bill to avoid further charges. The assistant manager remained rude and dismissive, and I informed her that I would no longer be returning to this office because of her conduct. She accepted no responsibility and refused to correct the billing issue. It's disappointing because the dentists and dental assistants provide excellent care. However, poor management and a lack of accountability from the assistant manager left me deeply dissatisfied. Actions like hers can truly damage a business. My search continues for a dental office that values both patient care and integrity.

OPEN ON SATURDAYS!!!…read more Omg. YES!! and the fact that they do not charge you an arm and a leg to get in, for that dental office that is open an Saturday. Came in cuz hubby just had a tooth extracted (somewhere else) and by Saturday morning, we were afraid that the extraction site may have been infected. We found them via google search, and was pleasantly surprised to have only been charged $80 for them to x-ray, examine, and clean the extraction site. They also gave us this huge syringe like thing to use for cleaning his extraction site from home. That is SO cheap!! and oh, that is how much it is WITHOUT having to use dental insurance! I honestly thought it was going to be at least $150 just to see the dentist on a Saturday! We did not have an appointment, but we can in very early, and since there were no other patients in yet, they saw us right away. They were very nice and showed a great deal of care to us. I highly recommend.

Dr Patel is my dentist, has been for the past three years, and after mom moved to Douglasville GA…read moreDr. Patel became my mom's dentist. All of Dr. Patel's reviews speak truth as she is most definitely caring, empathetic and gentle person which I am very big on for any services, and yes excellent service is recieved every visit. to my mom and me. My mom who is not the least easily served, cancer patient and now a cancer survivor looks forward to her clinic visits with this agency, she loves Dr. Patel we both love her, her staff, services offered, cost for service and as a Retired Army Veteran, I am thankful for such excellent service and would highly recommend this Dentist to veterans and their families and none-military personnel

Horrible customer service and customer care. Ok my advice is don't bother going here. my records…read moreare also not available even after I had personally signed a release of information form. corporate office just leaves me on hold all day.

They lied saying that I had small cavities, and drilled my teeth unnecessarily. They also didn't…read moregive me a lead apron during the X-Rays. I can't WAIT to take you to court. All those positive Google reviews must be bots or paid for

Amazing place!! From the front desk staff to Shannon Dental assistant; Lisa the Hygienist to Dr…read more Natasha!!! Overall 10/10 recommend!! Quality with a home feel!!!! I'm so glad I found my new Dentist Home! Thank you

I've been coming here for 3+years (even referred a few friends) and ive had nothing but a good…read moreexperience. im not sure why the other reviews are about the staff because you barely interact with them outside of checking in, making your appointment, and checking out. love the dental hygienist (think it's spelled Julie) and Dr. James. root canal and crown (no pain at all) he has this jiggle your jaw technique when numbing you and it works every time. In the past I've had dentist and hygienist that hurt and was rough so finding this place was like a breath of fresh air. I actually look forward to my appts now.

I've been going to Joel Tidwell for almost 30 years. He is a caring, devoted dentist and my teeth…read moreshow it!

Best staff ever. You feel like family as soon as you walk in the door. My teeth have never looked…read moreor felt as good as they do now. Very knowledgeable great work at great prices. Highly recommend.

From the owner: We are committed to providing an exceptional level of personal care and state-of-the-art dentistry…read morefor the beautiful smile you want and deserve. Dr. Williams and his staff attend yearly continuing education classes to stay current with the latest dental techniques. The hygienist at Dr. Williams office is a registered dental hygienist certified in the treatment of gum problems. The assistants regularly attend school to update their skills, and the business staff is well-versed in addressing questions about your dental care. "Our mission is simple: to provide you with exceptionally well-trained dental care that will put you at ease. Dental care committed to lifelong oral health." - Dr. Jim Williams

Idk what to say but this is a star studded group of people. If I could give it 10+ stars I would…read more Quite literally have no complaints. Excellent staff, clean building & beautiful smiles

The front desk was nice. I thought I was coming in for a cleaning aside from checking a bad tooth…read more X-rays were painful because I have a small mouth. Some had to be re-taken. I did not get a cleaning. I knew I had a bad tooth and was referred to another dentist for work that would be done latter. I needed a prescription for the infection but it never got called in. I did call the office and ask why they said it would be called in the next day....4 days later still nothing.