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    Jigisha Patel DDS

    5.0 (3 reviews)
    Closed Closed
    Updated 2 weeks ago

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    Great Expressions Dental Centers Douglasville

    Great Expressions Dental Centers Douglasville

    1.6(69 reviews)
    2.3 mi

    Sharing my experience to help others understand billing practices at Great Expressions…read more In December 2025, I was told I had over $100 in credit from a 2024 visit. I was never notified of this credit and only learned of it when I returned for care. I was told the credit resulted from my secondary insurance paying a copay after I had already paid that copay up front, and that the money was kept as an account credit rather than refunded. When I requested a refund, I received inconsistent explanations. I was told the credit could not be used in 2026 and that a refund required review. After follow-up, I was told the refund was delayed due to "pending services," even though the credit was from a prior year and recent services had already been paid by insurance. The credited amount also changed without a clear itemized explanation. There is also no direct telephone number to reach Great Expressions corporate, making escalation difficult. Patients should know they can ask for refunds instead of credits, especially if you have secondary insurance. They want you to pay your copay upfront, but they bill the secondary AFTER you pay, and refuse to give you a refund. CHECK YOUR RECORDS PEOPLE...

    Great Expressions in Douglasville receptionist is sooo pleasant, courteous, knowledgeable,…read morefriendly, and kind. Her character and the way you treat people when u walk in the door is sooo important since u r the first encounter with the customer. She has been a breath of fresh air compared to the staff that use to be there. Kathyleen is the best, not to mention her style and makeup is always fierce. Thank you Kathyleen!!!!!

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    Aspen Dental

    Aspen Dental

    1.0(2 reviews)
    0.6 mi

    I called to set appointment on Monday 8/4/25 they said come 8/7/25 when I got there they asked what…read moreI was there for finally they said I was a returning patient so they put me down as a walk in , and did not no when I could be seen much later I need to have patience after about an hour and a half I left . And you can only schedule an appointment on line if you are there for the first time . This is what I was told , now everyday e mail reschedule NEVER GOING BACK !!!!!

    First, I had an appointment Thursday, 20 March 2025, last week. I was told the computers were down…read moreand should be up by 3:30. Wrong! I came back between 4:00-5:00, computers still down. This is very INCONVENIENT for senior customers, especially those that need assistance. I HAD A SPINE SURGERY, wearing a body brace and using a cane. I did not get to do my appointment. Second, this company kept texting me to reschedule. I rescheduled my appointment to 11:30 am today.Thursday, 28 March 2025. I came by a couple of minutes after 11:am. The girl at the front desk said "we told you you need to come by 10:30". That girl at the front desk should know what a customer service is. She is nasty with the tone of her voice. She insisted that I should have come to check in at 10:30 am. Needless to say I was not seen again. That girl should be reprimanded due to her attitude. WHAT ABOUT THE INCONVENIENCE THIS COMPANY HAS FOR ITS CUSTOMERS? No consequence, while I wasted my afternoon waiting for them to get their act together last week? I was so disappointed with this company. I had been here, I believe, in 2019 for an emergency. I was seen w/o any problem. That was the reason why I came back. Not anymore. There are lots of dentists in the area. I am thinking of seeing another dentist.

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    Jigisha Patel DDS - endodontists - Updated May 2026

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