The good was the phone custom service to make my first appointment was excellent. The con was, I…read morefollowed the email communitcation to be at my 8 am appointment at 7:45 am. No one was their. When I looked at the treament plan when I got home. It was not a good plan.

Most of the staff is friendly My appointment was scheduled…read moretwo weeks in advance at 11:15am. Didn't get seated in a dentist chair until 12:35pm. Run do not walk away from this joke of a dental office

This place is the bees knees!…read more Some real top level dentistry. Everyone here is so friendly and thorough and communicative. The office itself is beautiful! Brand new everything. It seems they have all the latest and greatest tools and machines. I really appreciated them showing me pics of the areas in my mouth needing attention. Really brings a strong level of confidence to what they're doing and why. The staff is so awesome. They're very professional and super friendly and the work they've done on my teeth so far has been incredible. They were able to revitalize a section of my teeth that didn't look so great before, and make it all look new again! This was huge for me, it removed some insecurities I had about my smile and ultimately gave me more confidence! This place has really exceeded my expectations. Really enjoyable experience coming here. Just want to give a special shout out and thanks to the wonderful staff that has worked on my teeth so far. Nadia, Joel, Toni & Jenni, you all are doing some amazing work and deserve recognition. I started falling asleep while Nadia and Toni were drilling on my back tooth. Before I knew it, they were all done. Just goes to show how gentle and efficient they both were, even while drilling. Nadia also does a phenomenal job when injecting novocaine. She knows just how to lightly squeeze and shake your cheek so you don't really feel the needle. Thank you Toni for being more than accommodating; talking to me like a friend and repositioning the TV for me so I could watch Netflix while you worked on my mouth. Jenni was such a sweet and bubbly soul, it was a real pleasure letting you work on my teeth, thank you for being you! And thank you Joel for explaining what all those new cool machines and tools do while you took me thru everything. It really made me feel like I was at a high-level dentist office. Thank you for everything! The customer service and experience here is impeccable! Can't say enough good things about this place!

I've been going to Patrick Family Dental for almost 13 years and couldn't be happier. I've never…read morehad good luck with dentists, and loved Dr. Alex Patrick being my dentist for a long time. I was a little worried when I heard the Patrick's sold the practice because I've been so happy. I can't begin to say that Dr. Leslie and Dr. Alex did an amazing job finding Dr. Raheel and Dr. Natasha - what awesome people! I've seen both of them, I appreciate the care they have given me, the time they spend with me, how personable they both are, how happy this office continues to be, and I'm so excited to see them put their stamp on this successful place that Dr. Leslie and Dr. Alex built! Also, a big shout out to Anisha, she has been a staple there for several years and is such a ray of sunshine!

The level of incompetence experienced from this office is like nothing I have ever experienced…read moreanywhere before, regardless of industry. Either they just don't care or the left hand has absolutely no idea what the right is doing. Everything looks great and I suppose is intended to be impressive with all the latest tech etc. but when a customer experiences as many issues, mishaps, lack of communication, etc. as I have, then none of that matters. I would encourage the office to focus on the level of service provided to your customers and a little less on having all the latest gizmos. Anyone that believes any of that matters while delivering the poorest customer experience ever (what a title to inherit) is sadly mistaken. I literally picked the office due to the glowing reviews but I would advise anyone who likes to avoid hassle and headache to absolutely stay away. Involving the office manager has not seemed to have made the least bit of difference either. I cannot wait for my treatment to be done (IF that EVER happens) so I can find somewhere else in a hurry. The ONLY thing they have done well is to accept payment and it was all downhill after that.

From the moment you walk in the door the staff makes you…read morefeel welcome. My 94 y/o Mom had an infected back tooth. Dr. Levine and assistant Bahra took their time with her, were patient and quite gentle. Cannot recommend enough!

It's is so important that we acknowledge excellent service. My wife comes here and forced me to…read morecome. Well hate to say it she was right. From scheduling the appointment, Check in, triage and Care plan education with the doctor was EXECUTED PERFECTLY. I am in healthcare and trust me i am will grade the front desk to the check out. Dr. Patel and her staff really care about their patients. You as a patient have to own your experience and know your insurance. If you don't use insurance we'll do your research but i am stamping this office as an amazing place for patients. No i didn't post this for any gift or anything in return. Sometimes it's just good let ownership and staff know when things are going great.

I have to say this is the most pleasant experience I've ever had in a dentist office. Spectacular…read morestaff. I can't say enough about the professionalism and kindness of everyone who works here.

this was the worst experience Ive had in my entire life at at Dentist office. Dr Tyler Brown is an…read moreunexperienced. dentist playing in peoples mouth. I went there for a simple filling that fell out in less than a year went back oh now you need a crown which i dont even think i needed. Started that process he messed up my tooth never got the crown because they could never get the bite right or the temp for that matter. I had to go to a new dentist to fix what he messed up. dont go to this place if you want your teeth

I have been a customer for YEARSSSS on YEARSSSSS and I thought I loved this place... until I…read moredidn't. My last experience with them was very uneasy, unexpected, and unpleasant. I recently received my own insurance, they swore up and down I didn't have insurance and kept billing my father instead of having direct contact with me... One lady even even tried to tell me she called my own insurance company and asked about me and they told her I didn't have it. JUST LYING STRAIGHT THROUGH THEM TEETH. Welp come to find out I did have it and that was it for me and going to the spring road location lol because they moved me to the Kennesaw location.

This office was amazing. I totally messed up my appointment, and they could not have been nicer or…read moremore accommodating (Mike was awesome!) Such a good experience. I moved away and even travel back to town to go here sometimes. :)

horrible staff totally lied to me very disrespectful i call and try to ask questions the have no…read moreidea about how insurance works and are not helpful at all the people up front are very rude and unprofessional horrible dentist office can not get answers horrible office staff care was not good office experience was absolutely horrible care quality was zero at best they lie and they also do not have a clue

The front desk team is fantastic, and the doctor was incredibly kind! They're honest and make sure…read moreyou get refunded if you overpay. I've never had a single issue--definitely recommend!

Would not sell me a cleaning. rushed the xray and inspection to say i needed a cleaning just to…read morerefuse to give me one

Incredible. I've seen Drs. Shim and Cook for a few years now. They've always been great, but this…read morewent far beyond great. I broke a front tooth two days after Christmas. The office was closed for the holidays. I was embarrassed to go anywhere. I left a message. Dr. Shim called me back and asked when I could get there. Returning from his vacation when the office was closed, he fixed my tooth along with his wife, who assisted. Wow! Thank you so much. Now THAT'S an incredible dentist and wife team!!! Jim Huggins (patient for life)

Honestly, this was the best dental visit I've ever had. Tarya was AMAZING and made sure I was…read morecomfortable and heard during my cleaning. I really appreciated that. Dr. Shims was also fantastic and super friendly. I appreciate that they both took the time to explain everything to me so I could understand the process and the condition of my teeth. I never felt rushed or embarrassed (it's been some time). I've already started recommending them, you're in great hands here!

On 3/25/24 I received a letter from a debt collection co, First Federal Credit Control, informing…read moreme I had a balance due. I have never received any correspondence from the Dentist that there was a balance due. Date of service 11/7/22. This is a year and a half later! I received this from the debt collector after I asked to see a bill which had never been sent to me. Charges $440 Insurance pmt $180 Credit card pmt $39 Balance due $298.35 which includes a $77.35 late fee. I told the office when I first arrived I only wanted services covered under my insurance plan. They never informed me there was anything extra due at the end of the service, other than $39 which I paid at that time. The debt collector advised me to pay the balance or it would affect my credit! I asked if I had any recourse and they said they don't give advice. They only collect the debt. I told them I didn't think I should be responsible for any of the additional cost since I told the dentist I didn't want to be charged for anything over what insurance covers. Again, they cannot give advice, "only collecting a debt". I said I would agree to pay for services so that it wouldn't affect my credit, but I would not pay for fees for a bill I never received. I grudgingly paid $221. Not only is this dentist using a "bait and switch" on her patients but she never sends a bill and then a year and a half later bills you for erroneous and outrageous additional costs and fees! This should be illegal. And First Federal Credit Control, Inc., Julie, is just as bad to perform this type of service! After reading the Yelp reviews, apparently I'm not the only one that has had this happen at this dentist's office!

Stay away!!! All about the money. Staff keeps changing. She will recommend work that is not…read morenecessary just to increase revenue. Very dishonest place. I have posted a negative review and she had it taken down as I am sure she has done other times. You have been warned.

Could not recommend this Dental establishment enough. Dentist is funny but professional, I had my…read morefirst dentist visit in 6 years yet they made the process as painless and as simple as possible. This is now my official dentist.

I had some of the worst dental pain I've ever experienced last weekend (Saturday into Sunday…read morenight), and I was honestly just trying to find someone who could help quickly. I reached out to a few offices, and Dr. K actually called me back himself and got me scheduled the same day. From the moment I walked in, the experience felt easy. He was friendly, knowledgeable, and didn't waste time getting to the root of the issue (no pun intended). He took care of what he could right away and made sure I was referred to an endodontist for a root canal without any delay. What really stood out to me was the follow-up. He personally checked on me before my procedure and again after, just to make sure I was okay. That level of care isn't something you come across often. I'll definitely be continuing my dental care with him and his office. One thing I do want to mention: if you're scrolling through older reviews, just know those are from years ago and reflect a completely different doctor and staff. From my experience, that's not what this office is now at all. I wouldn't want that to take away from what he's building. Grateful I found them when I needed it most. Highly recommend.